Holiday Inn Express & Suites Helen by IHG

Hotels
•
Holiday Inn Express
9.4 (1075 reviews)
8100 South Main Street , Helen , US
+1 706-878-1084

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good location
Friendly staff
Breakfast options
Cons:
Cleanliness issues
Rude staff reported
Parking difficulties

Categories

Cleanliness
7.95
Several reviews reported issues with cleanliness, including dirty rooms and unsatisfactory bathroom conditions.
Service
9.95
While some reported rude staff, others praised the friendliness of staff like Becky at front desk.
Location
10
Location was frequently mentioned positively, indicating a strong advantage.
Room Quality
8.95
Comments were mixed; while some found rooms comfortable, others noted issues such as size and dirty conditions.
Amenities
9.45
Amenities were generally appreciated, with breakfast and facilities mentioned positively.
Value for Money
8.95
Reports of small rooms and uncomfortable beds suggested a lower perceived value.
Food and Beverage
9.95
Food received high praise, particularly breakfast options and the availability of snacks.
Overall Experience
10
Most reviews reflected a positive overall experience, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:29

Property Description

Modern Accommodations
Holiday Inn Express & Suites Helen offers comfortable rooms with flat-screen TVs and private bathrooms, ensuring a relaxing stay for all guests.

Convenient Location
Located just 2.5 km from Anna Ruby Falls and a short distance from Chattahoochee River, guests can easily explore the natural beauty of the area.

Complimentary Amenities
Enjoy free WiFi throughout the property and start your day right with a complimentary daily breakfast during your stay.

Book now at Holiday Inn Express & Suites Helen for a memorable and hassle-free experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.4
Based on 1075 reviews
Cleanliness: 7.95
Service: 9.95
Location: 10
Room Quality: 8.95
Amenities: 9.45
Value for Money: 8.95
Food and Beverage: 9.95
Overall Experience: 10
J
John • couple • us
2
Will not be back!
Pros:

The convenience and the bed was comfortable.

Cons:

Unfortunately, my stay was very disappointing and fell well below expectations.

Both the room and hallway had a noticeable cigarette smoke odor, and the lighting throughout the property was inadequate. I had specifically requested a room with a jetted tub, but the tub was not properly cleaned, making me uncomfortable using an amenity I had been looking forward to.

The lobby also appeared poorly maintained and lacked cleanliness. Additionally, the front desk staff seemed to be having disagreements with one another, creating an unprofessional and unwelcoming atmosphere. Unfortunately, this continued the following morning when I came down for breakfast and witnessed staff members arguing while preparing the breakfast area.

Overall, the lack of cleanliness, poor maintenance, and unprofessional interactions among staff made for a very unpleasant experience. As a guest, I expect a clean, comfortable environment and courteous service. Sadly, neither expectation was met during this stay. I hope management takes these concerns seriously and makes the necessary improvements for future guests.

2026-10-22 • via Nuitee
D
Dana • solo_traveller • us
10
Pros:

Cleanliness and breakfast

2026-10-21 • via Nuitee
G
Gary • couple • us
10
2026-10-20 • via Nuitee
H
Hanna • solo_traveller • us
7
Pros:

Был очень вкусный завтрак,хорошее разнообразие..Чистый номер,уютная гостиницы

Cons:

Сильная слышимость между этажами,в номере было очень сильно слышно,когда кто то ходил на верхнем этаже в номере сверху

2026-10-20 • via Nuitee
M
McClure • couple • us
9
2026-10-19 • via Nuitee
V
Vicki • couple • us
10
2026-10-18 • via Nuitee
I
Ioan • couple • us
9
2026-10-16 • via Nuitee
W
wanita • couple • us
8
Good
Cons:

Far away from the town

2026-10-15 • via Nuitee
H
Horacio Rafael • extended_group • us
10
We enjoyed very much. Me and my family had a great time.
Pros:

Good location, easy access to the road and going into town.

2026-10-12 • via Nuitee
H
Henrieeta • family_with_children • us
10
Pros:

Location

2026-10-12 • via Nuitee
R
Rene • couple • us
6
2026-10-10 • via Nuitee
P
Parncutt • solo_traveller • us
10
Pros:

Room was clean and roomy

2026-10-09 • via Nuitee
T
Toni • solo_traveller • us
10
2026-09-19 • via Nuitee
V
Victory • solo_traveller • us
10
2026-09-17 • via Nuitee
J
Joey • couple • us
10
Pros:

We had a very enjoyable stay.

2026-09-12 • via Nuitee
K
Karen • family_with_children • us
8
It was a mostly comfortable and quiet stay.
Pros:

Nice room with comfortable bed. Very good breakfast, excellent coffee.

Cons:

Refrigerator in room was not cleaned out from previous guest. I would have liked a coffee machine in the room. No water glasses in room, had to go downstairs.

2026-09-12 • via Nuitee
D
Debbie • solo_traveller • us
10
Uncomfortable bed
Pros:

The staff was very friendly. It was in the perfect location to explore the beautiful town. The room was very clean and the hotel lobby was clean.

Cons:

The bed was too soft & hurt out backs. Typically Holiday Inn Express has the perfect mattress & that's why we chose to stay there. I've never stayed in a HIE where the mattress was that soft. For that reason we will never stay at that particular one again.

2026-09-11 • via Nuitee
C
Cindy • couple • us
4
Fair
Pros:

Walking distance to town

Cons:

Price of the room did not mirror the amenities. The room felt damp, no coffee machine in room not very welcoming staff. Cut our stay short by a day and still had to pay for that night. And they said that it was because we used Booking.com.

2026-09-10 • via Nuitee
B
Beverly • solo_traveller • us
4
Poor food
Pros:

Location

Cons:

1. Food was horrible. 2. When I was walking towards the elevator, I could hear a manager screaming at the staff about how many rooms she expected to be cleaned. Very unprofessional. 3. Also some kid above our room stomping feet all night.

2026-09-08 • via Nuitee
N
Nick • couple • gb
8
2026-09-08 • via Nuitee