The Westin Rusutsu Resort

Hotels
•
Westin
8.7 (287 reviews)
Izumikawa 133 , Rusutsu , jp

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and large rooms
Friendly and efficient staff
Good food quality
Cons:
Expensive on-site restaurants
Queue for breakfast
Design not suitable for elderly or intoxicated guests

Categories

Cleanliness
8.16
Guests reported clean rooms, but some concerns about foreign guests not respecting property rules.
Service
9.13
Staff was described as friendly and efficient, contributing positively to the overall experience.
Location
9.17
The hotel is in a beautiful area, enhancing the overall experience of guests.
Room Quality
9.12
Rooms are clean, large, and well-received by guests.
Amenities
8.65
Good amenities with on-site onsen and access to another hotel's pool.
Value for Money
8.11
On-site restaurant pricing is a concern, affecting perceived value.
Food and Beverage
8.66
Guests enjoyed the food quality, although some improvements could be made.
Overall Experience
8.63
Overall a pleasant stay with notable strengths in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:57

Property Description

Luxurious Accommodation
Indulge in comfort at The Westin Rusutsu Resort with air-conditioned rooms, flat-screen TVs, and private bathrooms. Upgrade to rooms with a seating area for extra relaxation.

Wellness and Recreation
Unwind at the sauna, stay fit at the fitness centre, or take a dip in the indoor pool. Adventure enthusiasts can enjoy skiing and cycling, with ski and bike equipment available for hire.

Convenient Amenities
Start your day with a delicious buffet breakfast and seek area tips from the 24-hour front desk staff. Enjoy easy access with airport shuttle services and complimentary shuttles to central Sapporo.

Book your stay at The Westin Rusutsu Resort for a memorable experience!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for ¥6,050 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 287 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 9.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.63
K
KA LOK JOCELYN • family_with_children • hk
10
Great ski in ski out location
Pros:

Ski in ski out

Cons:

Few selections of restaurants

2026-03-28 • via Nuitee
M
Marisa • solo_traveller • jp
8
北海道では最高峰。また泊まりたくなるホテル
Pros:

居心地が良く、食事が全てハイクオリティでホスピタリティも大満足です！

Cons:

ホテルからリフト乗り場までの道のりに起伏があり毎回板を担いで大変でした。もう少し楽にアクセスできたらいいと思いました。
メゾネットのベッドルームに鏡が無いのが不便。姿見があると良い。

2026-03-27 • via Nuitee
A
Anne • solo_traveller • us
10
I would definitely stay at the Westin again.
Pros:

You can't beat the location for snowboarding at Rusutsu. The rooms were clean, modern, comfortable and had a wonderful view! I thought the food at the Atrium was very good.

Cons:

Small stuff. I had two enormous televisions in my suite. But, didn't get to use either very much because they weren't smart TV's. And except for the news stations everything else was in Japanese, which I don't speak. And, I thought the breakfast space was a bit limited for the amount of people eating each morning. It was often a bit too crowded to feel like you could have a nice relaxed breakfast and enjoy the spread.

2026-03-24 • via Nuitee
T
TAKUMA • couple • jp
8
2026-03-24 • via Nuitee
M
Marcus • family_with_children • sg
9
Great stay, whole family loved it!
Pros:

Clean, modern looking room which looks recently renovated. Breakfast and room service were above expectations. Rooms are spacious, giving lots of space for my 2 young kids to play. Hotel is a bit away from the main ski area, but the monorail helped overcome this issue. Very glad we chose this.

Cons:

Although the room is clearly for 4 pax, housekeeping kept giving us just 2 towels. Had to repeat the cycle to calling for 2 extra towels every day.
Good food options while available are somewhat limited if you don’t drive out.

2026-03-23 • via Nuitee
T
Tasha • couple • au
8
Amazing!
Pros:

Amazing location & delicious breakfast. The view from the rooms was spectacular!!

Cons:

Room service was sometimes at 1700 which seemed a bit late/ inconvenient

2026-03-19 • via Nuitee
Y
YEN JU • extended_group • tw
9
2026-03-18 • via Nuitee
K
Kumiko • solo_traveller • us
10
Pros:

Location, restaurants, staff, ski lockers, monorail

2026-03-18 • via Nuitee
B
Barbara • couple • br
9
2026-03-16 • via Nuitee
T
Todd • solo_traveller • au
9
Overall very good accomodation. A little inconvenient as the Weston is not located right near the main resort terminal a
Pros:

Beautiful new property with modern facilities. Spacious onsen and ski locker room.

Cons:

Strange layout with the main bedroom upstairs and no en suite and the 2 beds coming out of the wall. The property needs a larger area to serve breakfast on the weekends.

2026-03-14 • via Nuitee
M
MITSUE • extended_group • jp
8
2026-03-13 • via Nuitee
K
Karen • family_with_children • au
3
Disappointing hotel and experience
Pros:

Location was good. The description of the hotel did suggest that the hotel was a ski in-ski out resort. It isn't. There is still a walk away from the chair lift requiring you to take your snow boards off. But this was not a big issue as we don't have very young kids.

Cons:

Room - we had booked the family room but the mezzanine layout was not good. All the heavy suitcases needed to be carried down stairs. The family room is also advertised for 4 people occupancy but the extra bed is charged out. A bit ridiculous when the bed is already in the room as a fold out unit from the wall. There is a kitchenette but no stove or microwave.
Food - the restaurants in the hotel was impossible to get reservations for and the room service was served in takeaway boxes. This would not be an issue if the portions were good but it was small and so expensive.
Staff - we understand that there was an influenza issue amongst the staff, but the team that were on duty were clueless and the customer service levels were well below par. We had paid a lot of money for the short time we were there and expected a lot more of this resort.

2026-03-03 • via Nuitee
D
Donna • couple • us
7
Beautiful location and access to East Rusutsu Mountain skiing, a bit understaffed.
Pros:

Ski lockers, ski rental booth and the kiosk to print out lift tickets were all good access for hotel guests. The shuttle back to Sapporo was a tangible convenience. The onsen was very nice.

Cons:

The check in process was prolonged due to staff shortages. Our breakfast room service order was delayed and had to be followed up on several times.

2026-03-02 • via Nuitee
Y
YITING • family_with_children • tw
10
適合家庭滑雪旅遊的飯店
Pros:

飯店乾淨整潔，服務好，位置優越

2026-03-01 • via Nuitee
H
HSIU CHIUNG • couple • tw
9
2026-02-24 • via Nuitee
J
Jane • family_with_children • au
10
2026-02-13 • via Nuitee
E
Eugene • family_with_children • ca
10
2026-02-13 • via Nuitee
E
Eugene • family_with_children • ca
8
2026-02-13 • via Nuitee
L
Lucia Matiko • extended_group • br
10
Lugar maravilhoso!
2026-02-13 • via Nuitee
D
Dolgov • couple • us
8
Pros:

Luxury hotel with comfortable rooms, good restaurants and fantastic onsen - hot springs. Very good location - 2 minutes from ski lift connecting hotel with Rusutsu ski area

Cons:

It's funny how even the very expensive hotel chains do not understand what skiers really need, even if they are self-proclaimed "ski hotel". There is absolutely no room to dry your cloths, we have to use literally every available place to hang them. Expensive.

2026-02-12 • via Nuitee