The Westin Rusutsu Resort

Hotels
•
Westin
8.7 (340 reviews)
Izumikawa 133 , Rusutsu , JP

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and large rooms
Friendly and efficient staff
Good food quality
Cons:
Expensive on-site restaurants
Queue for breakfast
Design not suitable for elderly or intoxicated guests

Categories

Cleanliness
8.16
Guests reported clean rooms, but some concerns about foreign guests not respecting property rules.
Service
9.13
Staff was described as friendly and efficient, contributing positively to the overall experience.
Location
9.17
The hotel is in a beautiful area, enhancing the overall experience of guests.
Room Quality
9.12
Rooms are clean, large, and well-received by guests.
Amenities
8.65
Good amenities with on-site onsen and access to another hotel's pool.
Value for Money
8.11
On-site restaurant pricing is a concern, affecting perceived value.
Food and Beverage
8.66
Guests enjoyed the food quality, although some improvements could be made.
Overall Experience
8.63
Overall a pleasant stay with notable strengths in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:57

Property Description

Luxurious Accommodation
Indulge in comfort at The Westin Rusutsu Resort with air-conditioned rooms, flat-screen TVs, and private bathrooms. Upgrade to rooms with a seating area for extra relaxation.

Wellness and Recreation
Unwind at the sauna, stay fit at the fitness centre, or take a dip in the indoor pool. Adventure enthusiasts can enjoy skiing and cycling, with ski and bike equipment available for hire.

Convenient Amenities
Start your day with a delicious buffet breakfast and seek area tips from the 24-hour front desk staff. Enjoy easy access with airport shuttle services and complimentary shuttles to central Sapporo.

Book your stay at The Westin Rusutsu Resort for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTS

Location

Guest Reviews

8.7
Based on 340 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 9.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.63
G
GWI JU • extended_group • kr
10
Pros:

주변 환경도 아름답고, 직원들도 무척 친절했습니다.
특히 아침 식사의 과일과 야채가 신선하고 빵(크로와상)도 맛있었습니다.
그리고 파크골프의 용품을 무료로 빌려주어서 클럽과 공을 가지고 오지 않아도 파크골프 라운딩을 하는데 아무런 불편이 없었습니다.

Cons:

간이 주방에 과일 칼 정도를 비치해 두면 좋겠습니다.

2026-10-19 • via Nuitee
S
SHOUGI • solo_traveller • jp
10
楽しい後の反省点
Pros:

宿泊の、お部屋からの景気が良かった
ゴルフ風景もそろそろ見納めかな？と
拝見していました

Cons:

自身の反省点
お医者さんからアルコール禁止令から
解除されて,度数高いのを飲み朝食はお粥しかたべれませんでした
反省点です　中山峠でとろろ昆布そば食べました美味しかった　雪降り後またいきます
予約ズムです　次から気をつけます

2026-10-17 • via Nuitee
弘瀬 • family_with_children • jp
10
2026-10-17 • via Nuitee
E
E Shyong • family_with_children • sg
10
Fantastic
Pros:

We loved the room. It was huge, comfortable. Staff were extremely friendly and helpful. Onsen was great

Cons:

The location was a little remote for off season. The rusutsu resort was very quiet with a lot of restaurants closed. A bit of a drive for food other than in the hotel in October. The gym could have been better equipped. Having to climb a flight of stairs from bedroom to bathroom a little bit of a nuisance

2026-10-16 • via Nuitee
S
SUDOU • family_with_children • jp
10
2026-10-15 • via Nuitee
S
sinobu • family_with_children • jp
9
2026-10-07 • via Nuitee
K
kohei • solo_traveller • jp
10
2026-09-17 • via Nuitee
T
tetsuya • extended_group • jp
5
以前から何度も利用しているが、久しぶりに利用したら、働くスタッフがほぼ外国人であり、細やかな対応がしてもらえなかった。
Pros:

大浴場が広くて綺麗。
居酒屋かかしは、安くて美味しい。
イルミネーションがきれい

Cons:

チェックインのスタッフに笑顔がなく、
人数分朝食込みで申し込みをしたが、ホテルのスタッフいわく、
朝食付いてないので、追加の料金を払うよう言われた。
その後こちらから別件でフロントに連絡した際、間違っていたことを認めた。
最初から最後まで、終始笑顔が無かった。

2026-09-15 • via Nuitee
M
Matthew • solo_traveller • hk
10
Pros:

Only hotel guests can play at the 72-hole golf courses. Westin is more up market than the hotel at the convention centre side of the resort. Very nice view from the rooms on the high floor. The public onsen was spacious.

Cons:

Many restaurants in the resort were closed during off-peak season.

2026-09-11 • via Nuitee
C
Chiba • family_with_children • jp
10
最高
Pros:

全てにおいて、素晴らしい！

Cons:

連泊すると朝食ビュッフェのメニューがほぼ同じだと飽きるかも

2026-09-10 • via Nuitee
Y
YISHAN • solo_traveller • tw
10
Pros:

房間大。舒適。

Cons:

樓層太低

2026-08-18 • via Nuitee
J
JP • solo_traveller • es
9
2026-08-14 • via Nuitee
G
GAUTAM PASRICHA • solo_traveller • cn
10
It was such a wonderful experience:) we could explore a lot
Pros:

Perfect location and 2 storey rooms that feels like home

Cons:

No swimming pool inside the property

2026-08-10 • via Nuitee
A
Ai • family_with_children • jp
10
最高のステイ
Pros:

お部屋のベッドの質・朝食・部屋の広さ・接客
全てにおいて素晴らしかったです。
お値段以上に感じました。

2026-08-10 • via Nuitee
K
keiichi • solo_traveller • jp
10
Pros:

何よりメゾネット形式の客室が非常に良かった。
ゆったり落ち着いて過ごすことができた。
朝食のビッフェもおいしく、パークゴルフもコースが快適で楽しめた。
モノレールでの移動も便利だったし、短い時間ではあるが花火の完成度も高かった。

Cons:

あえて言うなら、チェックアウト時に結構待たされた。

2026-08-09 • via Nuitee
T
Takayuki • family_with_children • jp
9
最高でした
Pros:

めちゃくちゃ広くて快適に過ごせました。

Cons:

特にありません。

2026-08-05 • via Nuitee
R
Rafael • family_with_children • jp
10
Comfortable and memorable.
Pros:

Big rooms, very nice facilities.

Cons:

On the expensive side.

2026-08-02 • via Nuitee
A
Aya • family_with_children • jp
8
とても良かった。
Pros:

朝食が種類豊富で北海道産の食材を使っていておいしかった。

Cons:

ディナーの際、アラカルトでの注文だったが、シェアの料理なのにシェア用のお皿を持ってこない、ライスを追加したのにライスとステーキを共に持ってこない、などスムーズな意思疎通ができなかったのが残念。外国人スタッフが９割のレストランだったので、日本人の食事の感覚がないのかもしれないが、一流のホテルであれば、そこはこちらからいちいち声をかけなくても対応できるようになってほしい。

2026-07-25 • via Nuitee
M
masaya • family_with_children • jp
10
2026-07-21 • via Nuitee
R
Reiko • family_with_children • jp
10
2026-07-21 • via Nuitee