The Westin Rusutsu Resort

Hotels
•
Westin
8.7 (333 reviews)
Izumikawa 133 , Rusutsu , jp

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and large rooms
Friendly and efficient staff
Good food quality
Cons:
Expensive on-site restaurants
Queue for breakfast
Design not suitable for elderly or intoxicated guests

Categories

Cleanliness
8.16
Guests reported clean rooms, but some concerns about foreign guests not respecting property rules.
Service
9.13
Staff was described as friendly and efficient, contributing positively to the overall experience.
Location
9.17
The hotel is in a beautiful area, enhancing the overall experience of guests.
Room Quality
9.12
Rooms are clean, large, and well-received by guests.
Amenities
8.65
Good amenities with on-site onsen and access to another hotel's pool.
Value for Money
8.11
On-site restaurant pricing is a concern, affecting perceived value.
Food and Beverage
8.66
Guests enjoyed the food quality, although some improvements could be made.
Overall Experience
8.63
Overall a pleasant stay with notable strengths in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:57

Property Description

Luxurious Accommodation
Indulge in comfort at The Westin Rusutsu Resort with air-conditioned rooms, flat-screen TVs, and private bathrooms. Upgrade to rooms with a seating area for extra relaxation.

Wellness and Recreation
Unwind at the sauna, stay fit at the fitness centre, or take a dip in the indoor pool. Adventure enthusiasts can enjoy skiing and cycling, with ski and bike equipment available for hire.

Convenient Amenities
Start your day with a delicious buffet breakfast and seek area tips from the 24-hour front desk staff. Enjoy easy access with airport shuttle services and complimentary shuttles to central Sapporo.

Book your stay at The Westin Rusutsu Resort for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTS

Location

Guest Reviews

8.7
Based on 333 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 9.12
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.63
A
Aya • family_with_children • jp
8
とても良かった。
Pros:

朝食が種類豊富で北海道産の食材を使っていておいしかった。

Cons:

ディナーの際、アラカルトでの注文だったが、シェアの料理なのにシェア用のお皿を持ってこない、ライスを追加したのにライスとステーキを共に持ってこない、などスムーズな意思疎通ができなかったのが残念。外国人スタッフが９割のレストランだったので、日本人の食事の感覚がないのかもしれないが、一流のホテルであれば、そこはこちらからいちいち声をかけなくても対応できるようになってほしい。

2026-07-25 • via Nuitee
M
masaya • family_with_children • jp
10
2026-07-21 • via Nuitee
R
Reiko • family_with_children • jp
10
2026-07-21 • via Nuitee
C
Chung • solo_traveller • my
9
2026-07-18 • via Nuitee
Y
YB • extended_group • kr
9
2026-07-13 • via Nuitee
A
Anthony • couple • au
3
2026-07-09 • via Nuitee
N
Natali • solo_traveller • au
9
Good value in beautiful Rusutsu
Pros:

Beautiful location and very friendly staff. Excellent breakfast!

2026-06-30 • via Nuitee
S
SHOUGI • solo_traveller • jp
8
2026-06-27 • via Nuitee
啓介 • couple • jp
10
大変満足できた
Pros:

ディナービュッフェが素晴らしい

Cons:

なし

2026-06-26 • via Nuitee
N
NAKAMURA • couple • jp
10
2026-06-22 • via Nuitee
S
Shu Yun • family_with_children • sg
9
2026-06-10 • via Nuitee
S
Spencer Loke • solo_traveller • sg
10
Pros:

Room was very big for 6 people.
Facilities were great.

Cons:

Breakfast range was limited.

2026-06-07 • via Nuitee
D
Dr. Apoorv Yadav • solo_traveller • in
10
2026-05-18 • via Nuitee
T
Toshiyuki • solo_traveller • jp
10
Pros:

文句の付け所がありませんでした。エントランスからホテル内、客室、お風呂、夕食、朝食、スタッフの対応など、とても良かったです。ハワイのMarriottホテルを思い出しました！

2026-05-09 • via Nuitee
W
Wei Hsiang • family_with_children • tw
10
2026-05-07 • via Nuitee
A
AYANO • family_with_children • jp
5
2026-05-06 • via Nuitee
S
SHUMA • couple • jp
10
2026-05-03 • via Nuitee
J
Jason • solo_traveller • au
8
2026-04-13 • via Nuitee
D
Deborah • couple • au
9
A beautiful hotel with great facilities but disappointing service at the front desk.
Pros:

Beautiful, spacious room and bathroom. Beds were so soft and comfortable. Buffet breakfast was fantastic.

Cons:

The temperature of our room was too hot and the air conditioner would only heat not cool the room. The staff at the front desk were not very friendly or helpful. We paid for our accommodation in full 7 days before our stay but staff at front desk said we hadn’t paid. They eventually found our payment, but did not give the service you’d expect in this type of hotel.

2026-04-13 • via Nuitee
M
Meichuan • extended_group • tw
9
大致上都是舒適的
Pros:

環境

Cons:

覺得樓層不方便 廁所只有一間

2026-04-09 • via Nuitee