Serenity Diamond Hotel

Hotels
7.7 (290 reviews)
1 Cua Dong Street , Hanoi , vn

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Dirty rooms
No breakfast
Noise issues

Categories

Cleanliness
6.66
Reports of dirty rooms and unmaintained bathrooms.
Service
8.63
Overall friendly and helpful staff, though some instances of neglect noted.
Location
9.67
Consistently praised for being conveniently located near attractions.
Room Quality
7.12
Some complaints about outdated rooms and noise issues.
Amenities
7.65
Basic amenities available; some concerns about the lack of an elevator and no breakfast service.
Value for Money
8.11
Good budget option, though concerns about room quality may impact perceived value.
Food and Beverage
5.66
No breakfast available and limited dining services mentioned.
Overall Experience
8.13
Mixed feelings due to location benefits but overshadowed by cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:16

Property Description

Luxurious Accommodations
Serenity Diamond Hotel, nestled in Hanoi's Old Quarter, offers elegant rooms with modern amenities like computers and free WiFi. Each air-conditioned room boasts a satellite TV, minibar, and coffee/tea maker for your comfort.

Convenient Services
Enjoy the convenience of a tour desk, currency exchange, and car rentals at your fingertips. Need a quick bite? Indulge in Western and Vietnamese delicacies at the hotel's restaurant.

Central Location
With a prime location just a short stroll from Hoan Kiem Lake and Dong Xuan Market, Serenity Diamond Hotel is the perfect base to explore Hanoi. Plus, being only a 30-minute drive from Noibai International Airport adds to the ease of travel.

Come experience luxury and convenience at Serenity Diamond Hotel. Book your stay now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.7
Based on 290 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.67
Room Quality: 7.12
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 5.66
Overall Experience: 8.13
K
Kimo • family_with_children • ph
9
2026-03-21 • via Nuitee
S
sabine • family_with_children • fr
8
Pros:

L accueil,l emplacement .
Bon resto en face de fonduesa

2026-03-17 • via Nuitee
A
Anne • family_with_children • fr
5
2026-03-07 • via Nuitee
S
sabine • family_with_children • fr
9
2026-03-07 • via Nuitee
P
Patrick • couple • fr
7
2026-01-27 • via Nuitee
T
thomas • family_with_children • fr
9
Pros:

Simple et sans prétention

Cons:

Bruyant et mal isolé. Propreté limite

2026-01-15 • via Nuitee
S
Shenbaga Kumar • couple • vn
8
Pros:

A good stay

2026-01-14 • via Nuitee
A
angeline • family_with_children • fr
5
Hotel peu confortable,et peu accueillant,par contre bien situé
Pros:

Rien

Cons:

L hotel était froid,sans confort,et limite en propreté.La terrasse était fermée,aucun service

2026-01-12 • via Nuitee
P
Phạm Huỳnh • couple • vn
8
2025-12-31 • via Nuitee
A
Alix • couple • fr
7
Pros:

Logement très bien situé et personnel adorable.

Cons:

Chambre très bruyante, propreté sommaire, mais lits confortables. Bon rapport qualité prix

2025-12-05 • via Nuitee
A
Ahmet • solo_traveller • gb
6
Good value hotel in good location
Pros:

Convenient location, really friendly and helpful staff and the bed was very comfortable.

Cons:

My room was probably the worst in the hotel, nothing like the photos. I saw into other rooms and they looked lovely. None of my windows could be opened, and they were opaque. The linen cupboard was outside my room. So by 7am you could hear the cleaning staff constantly outside my door, talking loudly and moving the loud sliding linen cupboard door.

2025-11-14 • via Nuitee
J
Jade • solo_traveller • be
9
Pros:

L'emplacement central,
Proche de tout à pied.

Cons:

Juste un peu défraichi mais ce n'est qu'un détail.
Les prises qui ne tiennent pas bien.
Donc parfois je pensais charger mes appareils alors qu'ils ne chargeaient en réalité pas.

2025-11-07 • via Nuitee
I
Irene • couple • ph
6
Pros:

The location!

Cons:

Its old and dirty

2025-10-27 • via Nuitee
S
SUBIN • couple • kr
9
2025-09-17 • via Nuitee
D
dechen • family_with_children • fr
10
Pros:

La propreté, la gentillesse de l’équipe, leur réactivité.

2025-09-15 • via Nuitee
J
Joyzee • extended_group • ph
9
friendly and efficient staff, comfortable and clean rooms, excellent amenities, a convenient location, and a pleasant ov
Pros:

hotel is conveniently located near attractions, restaurants, or public transportation

Cons:

No elevator and not sure if it has restaurant

2025-08-17 • via Nuitee
J
Joyzee • extended_group • ph
10
Worth every penny 👍
Pros:

Staffs were accommodating. Location is perfect for traveller like me. Very close to tourist attractions like Night market and restaurants.

2025-08-15 • via Nuitee
S
Sébastien • family_with_children • fr
1
Pros:

L'emplacement.

Cons:

Le logement était sale, particulièrement les murs, les éléments de la salle de bains étaient abîmés. Si la chambre est du mauvais côté du bâtiment, il faut monter et redescendre des marchés avec les valises. Le personnel ne vous porte aucun intérêt. La climatisation fonctionne mal. Nous avons de plus dû subir leur malhonnêteté. Ils ont paramétré leur page de réservation de manière à nous obliger à prendre 2 chambres pour 4 alors qu'une de chambres, la familiale comportait 1 lit double et 2 lits simples. Quand nous leur avons fait part de l'inutilité de la 2nde chambre, ils nous ont opposé que nous avions établi la réservation ainsi que Booking et qu'ils ne pouvaient revenir dessus, ce que nous savons faux par expérience d'autres réservations. Ce comportement était lamentable.

2025-08-05 • via Nuitee
T
Thanh Tân • solo_traveller • vn
9
Pros:

Nhân viên thân thiện. Giá cả ổn.

2025-07-28 • via Nuitee
• family_with_children • fr
3
We stay only one night as we were in transit and we needed a family room . I would not stay in this hôtel as there are b
Pros:

The lady at the desk when we arrived was lovely and very helpful . The hôtel is well located near the lake

Cons:

The hôtel is not well maintained and is getting old . No possibility to have breakfast

2025-07-21 • via Nuitee