GreyFriars

Couldn’t fault a thing

Only the cooked breakfast was below standard

breakfast is very expensive

Blocked drain smell from somewhere.

A little pricey bearing in mind no additional facilities and the menu was limited.
Unfortunately whereas we had a junior suite the one problem was at night the bedroom was illuminated by a light in the ceiling which was said to be part of the fire alarm system!

Breakfast could have been better quality

The bar table lamp being removed too abruptly

Our first stay here was so lovely (room 1, jnr suit) we decided to come back, but the second time around was not so comfortable. We spent a little extra on an "upgraded" to the split level suite, and to be honest it felt cramped and more like a dark bunker, and after a 3hr drive, more importantly, no bath. We asked at reception about rooms with baths and we told only a £75 upgrade to a king suit was going to get us what we wanted. In the end they agreed to match the Booking.com price which meant a £40 upgrade fee. So now we are in the "luxury" The Coach House Suite. It does have a bath, but there is a leak in the drain so your bath slowly goes down, and facing the street, you have the road noise. 2 upgrades later and my wife and I are still wishing we were in the more comfortable jnr suit. The first time we stayed we didn't have breakfast, but this time we thought we would treat ourselves and when booking the room the, price for the breakfast of £24, which appeared a little spicy when you see on the menu card that if you just pay on the day most of the dishes were £16+tea or coffee. And the last winge is that I forgot my razor and went to reception for a courtesy razor and they had them, the same cheap disposables as everywhere else, but not gratis, £2.50. they are even free at the holiday inn... I've never been charged for a courtesy item before in 100s of hotels. So all in all, if you are lucky, to get the right staff on that shift, the right room at the right price, and you go out for breakfast this is great, if you don't get these things you have an adequate hotel in a great location.

Nothing

Found staff very unwelcoming.
The room was unbelievably hot that we had to sleep on the bathroom floor because the aircon wasn’t working.
Had breakfast included but waited at the breakfast room entrance 10 mins so decided to seat ourselves because nobody approached us and sat on the only table available, they had all be used and not one had been cleared up. Then when we see staff she didn’t even acknowledge us until 30 mins after sitting down, breakfast then came out another 20 mins later and it was probably the worst breakfast we’d ever had, we wished we’d gone McDonald’s for breakfast….
Tables still hadn’t been cleared by the time we’d left the breakfast room.
Reception wasn’t very polite on leaving either.
I want my money back!