GreyFriars

Hotels
9 (2354 reviews)
High Street , Colchester , gb

listing image 1
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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Amazing rooms
Beautiful building
Cons:
Disappointing breakfast quality
Room not serviced timely

Categories

Cleanliness
8.39
Generally clean, but some concerns about service and missed room cleaning.
Service
9.86
Friendly staff but mixed experiences with breakfast service.
Location
9.4
Perfect location, very convenient.
Room Quality
9.35
Rooms were amazing and clean.
Amenities
8.88
Amenities are good, but some items could be improved like USB ports.
Value for Money
8.84
Expected more for the price regarding breakfast quality.
Food and Beverage
7.89
Inconsistent quality, especially breakfast.
Overall Experience
9.36
Enjoyable stay with minor issues to address.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:13

Property Description

Charming Hotel in Colchester

Garden Oasis: Enjoy the tranquility of a garden at this AA rated property, located just steps away from Colchester Castle.

Modern Comforts: Relax in guest rooms equipped with flat-screen TVs, private bathrooms with free toiletries, and some rooms even feature a cozy seating area.

Delightful Dining: Indulge in a delicious continental or buffet breakfast each morning and savor British cuisine at the on-site restaurant.

Experience the perfect blend of comfort and convenience at GreyFriars. Book now for an unforgettable stay in Colchester.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for £15 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2354 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 9.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 7.89
Overall Experience: 9.36
P
Paul • couple • gb
8
Pros:

Everything was good except the bedroom emergency light (see below)

Cons:

The green light on the emergency light on the ceiling was extremely bright and above the bed. This made it difficult to sleep.

2026-03-18 • via Nuitee
C
Carlton • couple • gb
10
2026-03-18 • via Nuitee
C
Christine • couple • gb
10
2026-03-18 • via Nuitee
B
BeljoyT • solo_traveller • au
7
Good location but overrall staff service substandard.
Pros:

Location

Cons:

Staff particularly room service staff were godsmackingly bad. Got orders wrong every single time, got billed for other peoples orders. And they were very unapologetic.
Check your bill carefully.
We stayed 4 nights and had 2 rooms which were only given a partial clean each day. Still had to ask then to come empty bins and replace milk etc.

2026-03-17 • via Nuitee
L
Len • solo_traveller • gb
9
2026-03-17 • via Nuitee
R
Rossana • solo_traveller • gb
6
2026-03-17 • via Nuitee
İbrahim Melih • extended_group • tr
9
2026-03-17 • via Nuitee
Z
Zoe • family_with_children • gb
10
Pros:

All staff were exceptional especially the receptionist.

Cons:

The ironing board was broken.

2026-03-16 • via Nuitee
S
Samantha • couple • gb
9
Lovely place.
Pros:

Nice rooms and bar and restaurant

Cons:

Room was a bit cold even if we put on air conditioning. Shower was weak water pressure.

2026-03-15 • via Nuitee
P
paul • family_with_children • gb
10
Pros:

Fantastic room and staff

Cons:

Nothing

2026-03-13 • via Nuitee
S
Suzanne • family_with_children • gb
10
Stunning experience
Pros:

We got upgraded to a junior suite which is stunning and topped off my husbands 60th birthday

Cons:

Nothing

2026-03-12 • via Nuitee
A
Andrew • couple • gb
8
2026-03-12 • via Nuitee
C
Caroline • couple • gb
9
Pros:

Food very good both dinner and breakfast. Good location. Very clean. Helpful staff.

2026-03-11 • via Nuitee
J
Joseph • family_with_children • ie
8
Pros:

Very comfortable room. Good location convenient to the town centre. Staff were great 👍.

Cons:

When we tried to include the £50 holding deposit for damages, the system didn't recognise our Irish postcode. This meant having to pay upfront. We were quickly refunded but it was a little frustrating. I'm not sure if all non UK visitors have the same issue.

2026-03-11 • via Nuitee
J
John • solo_traveller • gb
9
It was, as always, a pleasure. I just wish more people were staying, I worry about that especially since the very high q
Pros:

It’s very good

Cons:

Nothing really.

2026-03-11 • via Nuitee
D
Dave • couple • gb
9
2026-03-10 • via Nuitee
G
Graham • extended_group • gb
10
Unbelievable wedding day
Pros:

We had our wedding reception hear and everything from start to finish was perfect. Staff, food and setting were all amazing.

Cons:

Nothing.

2026-03-09 • via Nuitee
J
Jeff • couple • gb
9
Super venue with parking and breakfast.
Pros:

The room was really fantastic, best bathroom ever and the bed and furniture were great as was the mini bar and tea/coffee.
Parking included and plenty of room. Breakfast was included and very nice and overall great value given what we paid.
We would definitely stay there again.

Cons:

We might have had the table d'hote menu, but whilst reasonable value, the drink prices, especially wine were ridiculous (over £50 for a NZ Sauvignon blanc as an example), so we went to a local pub instead.

2026-03-09 • via Nuitee
C
Cathy • couple • gb
10
Would recommend to friends and would use again if in the area
Pros:

Hotel was better than photos with a lovely reception area. Very clean comfortable room. Good breakfast selection with friendly staff serving.

Cons:

Poor staff at breakfast were extremely busy and struggled to keep clearing tables and serving. Despite this they were very cheery and apologetic and did their best. The young lady who served us (Sunday 8th) was lovely and should be praised for her efforts

2026-03-09 • via Nuitee
L
Lee • family_with_children • gb
10
2026-03-07 • via Nuitee