Grand Sapphire Hotel & Banqueting

Hotels
8.2 (2925 reviews)
45 Imperial Way , Croydon , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Breakfast quality
Noisy after hours

Categories

Cleanliness
7.7
Some reviews mentioned dirty plates and spots on tablecloths indicating areas for improvement.
Service
8.7
Many reviews highlight friendly and helpful staff, contributing positively to the experience.
Location
8.7
The location is convenient for visitors, making it a plus according to guest comments.
Room Quality
8.2
Rooms are described as clean and comfortable, but there are mentions of being small.
Amenities
8.2
Amenities were generally sufficient, although guests noted some shortcomings in available services.
Value for Money
8.7
Guests consider it good value for the price paid, especially during the Christmas period.
Food and Beverage
6.7
Breakfast received multiple critiques regarding quality and choice, leading to a lower score.
Overall Experience
8.7
Despite some complaints, guests express satisfaction with their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:01

Property Description

Modern Accommodations

Grand Sapphire Hotel & Banqueting offers stylish, air-conditioned rooms with flat-screen TVs and free WiFi. Enjoy the convenience of a private bathroom with complimentary toiletries and a hairdryer.

Convenient Location

Situated just 2.5 miles from East Croydon Station, our hotel provides easy access to transportation hubs. London City Airport and Gatwick Airport are also within a reasonable driving distance, making travel a breeze.

Complimentary Breakfast

Start your day right with our complimentary breakfast box, available during breakfast hours. Savor a morning meal before heading out to explore the vibrant city of Croydon.

Experience comfort and convenience at Grand Sapphire Hotel & Banqueting - book your stay today.

Important information:

For all cash payments personal ID must be presented upon check-in at the hotel. For all corporate bookings, a pre-authorization form is required for their guests to stay. For all leisure clients booking on behalf of someone else, please note that a pre-authorization form is required along with the form of ID to confirm the booking. Please note that parking is available on a first come first serve basis. Parking is prohibited to the following vehicles: Caravans, long wheel base vehicles, tow trucks, car homes, and or any vehicle over 3.5tn.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2925 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 8.7
R
Reeanna • couple • gb
10
Had a great stay here. Everyone was friendly, it was quiet, parking was free, and there were no issues at all. Would def
Pros:

Had a great stay here. Everyone was friendly, it was quiet, parking was free, and there were no issues at all. Would definitely come back

2026-02-14 • via Nuitee
B
Bianca • solo_traveller • gb
8
Pros:

Location was ideal.

Cons:

Breakfast was very limited

2026-02-14 • via Nuitee
A
Andrew • couple • gb
10
Very pleasant and excellent value for money.
Pros:

The staff were very polite and friendly and the room was spotless and clean and the beds were very comfortable. The added bonus was plenty of free parking. Overall, the hotel delivered everything we wanted for a one night stay.

Cons:

The breakfast was fairly basic but was in keeping with what we paid for our stay so we had no complaints at all.

2026-02-14 • via Nuitee
T
Touqeer • couple • pk
3
Cons:

The mattress was very uncomfortable and the beds wet not clean only stayed one night never went back and booked another hotel for the next night it’s a budget hotel but the price for the room with this kind of cleanliness and facilities is expensive staff was nice didn’t tried the breakfast as was tired because of no sleep at night

2026-02-14 • via Nuitee
M
moody • family_with_children • gb
8
nice and relaxing
Pros:

Nice atmosphere, Friendly staff , Nice location

Cons:

Was surprised there was no Bar or restaurant facilities in the evening

2026-02-11 • via Nuitee
N
Naif • couple • gb
8
2026-02-11 • via Nuitee
N
Naif • couple • gb
7
2026-02-11 • via Nuitee
M
Mylene • solo_traveller • gb
9
I enjoyed my stay I had a good rest good accommodation and clean facilities
Pros:

Very appealing Ive and clean

Cons:

It's far from the buses stations and shops

2026-02-10 • via Nuitee
S
Scott • solo_traveller • gb
10
2026-02-10 • via Nuitee
M
Michael • solo_traveller • gb
6
For what I paid, I was happy a happy camper 😄
Pros:

From the outside if you squinted your eyes and blocked out the industrial estate, you could have been in Dubai. Very grand and Friendly staff.

Cons:

Room was a bit tired and the breakfast didn’t match the opulent surroundings of the rhubarb room. Only real complaint was having instant coffee for breakfast 😫

2026-02-10 • via Nuitee
S
Simone • family_with_children • gb
9
2026-02-10 • via Nuitee
S
SALIH • couple • gb
10
2026-02-10 • via Nuitee
E
Eugene • couple • gb
7
Pros:

Staff were amazing

Cons:

Breakfast was horrible and bathroom not clean

2026-02-09 • via Nuitee
D
Danny • couple • gb
10
2026-02-09 • via Nuitee
S
Steven • couple • gb
8
2026-02-09 • via Nuitee
A
alan • solo_traveller • gb
10
Very pleasant and clean
Pros:

Just great value overall

Cons:

N/A

2026-02-09 • via Nuitee
C
Camilla132 • family_with_children • gb
7
Pros:

Friendly staff
Comfy bed.

2026-02-08 • via Nuitee
M
muhammad • couple • gb
1
Not pleasant due to dirty room.
Pros:

Location, as we had to attend a wedding event in the same place.

Cons:

It is a non smoking property however our room stank of smoke , we complained to the staff but they said they were fully booked. We had the worst night sleep ever. My husband and I don’t smoke so it was an awful stay.

2026-02-08 • via Nuitee
E
Edwin • couple • gb
1
Before the day of arrival, I was given a room that had bed bugs! I got bitten everywhere on my body . I asked I could ge
Pros:

Bad experience

Cons:

Not great service when it comes to customer satisfaction

2026-01-31 • via Nuitee
E
Edwin • solo_traveller • gb
1
Before the day of arrival, I was given a room that had bed bugs! I got bitten everywhere on my body . I asked I could ge
Pros:

I had a bad experience.

Cons:

Staff wasn’t helpful

2026-01-31 • via Nuitee