Grand Sapphire Hotel & Banqueting

Hotels
8.2 (3056 reviews)
45 Imperial Way , Croydon , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Non-smoking throughout
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Breakfast quality
Noisy after hours

Categories

Cleanliness
7.7
Some reviews mentioned dirty plates and spots on tablecloths indicating areas for improvement.
Service
8.7
Many reviews highlight friendly and helpful staff, contributing positively to the experience.
Location
8.7
The location is convenient for visitors, making it a plus according to guest comments.
Room Quality
8.2
Rooms are described as clean and comfortable, but there are mentions of being small.
Amenities
8.2
Amenities were generally sufficient, although guests noted some shortcomings in available services.
Value for Money
8.7
Guests consider it good value for the price paid, especially during the Christmas period.
Food and Beverage
6.7
Breakfast received multiple critiques regarding quality and choice, leading to a lower score.
Overall Experience
8.7
Despite some complaints, guests express satisfaction with their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:01

Property Description

Modern Accommodations

Grand Sapphire Hotel & Banqueting offers stylish, air-conditioned rooms with flat-screen TVs and free WiFi. Enjoy the convenience of a private bathroom with complimentary toiletries and a hairdryer.

Convenient Location

Situated just 2.5 miles from East Croydon Station, our hotel provides easy access to transportation hubs. London City Airport and Gatwick Airport are also within a reasonable driving distance, making travel a breeze.

Complimentary Breakfast

Start your day right with our complimentary breakfast box, available during breakfast hours. Savor a morning meal before heading out to explore the vibrant city of Croydon.

Experience comfort and convenience at Grand Sapphire Hotel & Banqueting - book your stay today.

Important information:

For all cash payments personal ID must be presented upon check-in at the hotel. For all corporate bookings, a pre-authorization form is required for their guests to stay. For all leisure clients booking on behalf of someone else, please note that a pre-authorization form is required along with the form of ID to confirm the booking. Please note that parking is available on a first come first serve basis. Parking is prohibited to the following vehicles: Caravans, long wheel base vehicles, tow trucks, car homes, and or any vehicle over 3.5tn.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 3056 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 8.7
S
Shabaz • couple • gb
3
2026-04-12 • via Nuitee
• couple • gb
1
2026-04-11 • via Nuitee
A
Anna • solo_traveller • gb
7
Great value for your money.
Pros:

Staff friendly and helpful
Room clean
Hotel generally, clean tidy and maintained
Good variety of breakfast items
Breakfast included in the price, free parking. All in all very good value for money. This was my second visit. Will return again.

Cons:

Hotdogs sausages for breakfast????

2026-04-11 • via Nuitee
D
Diane • solo_traveller • gb
8
I enjoyed my stay, as I was a guest at a wedding reception held there .
Pros:

Entrance/ reception very impressive
Room was clean and comfy ,
Breakfast was adequate

Cons:

Room could due with triple glazing as it was next to a skip yard which started operating at 7 am, a bit noisy. The decor in room didn’t meet the standard of the rest of what I saw of the hotel. It was a little tired looking .

2026-04-11 • via Nuitee
A
Arun Singh • solo_traveller • us
8
2026-04-11 • via Nuitee
A
Amtal • family_with_children • gb
10
Pros:

I love that it had disabled parking,helpful staff and a comfortable room. Staying at the hotel after the wonderful wedding reception I attended there made it a very affordable option. The breakfast buffet was very tasty -both hot and cold options.

Cons:

My sat nav took me to a different spot as the postcode covers the whole location but everyone around knew where it was so quick simple directions got us to the exact spot.

2026-04-10 • via Nuitee
P
Paul • solo_traveller • gb
10
Hotel stay
Pros:

Friendliness of staff

Cons:

Breakfast could have had more options, but ok

2026-04-10 • via Nuitee
C
Chris • solo_traveller • gb
10
2026-04-09 • via Nuitee
M
Malwina • solo_traveller • gb
10
2026-04-09 • via Nuitee
R
Robert • solo_traveller • gb
7
Pros:

Clean

Cons:

In the middle of no where, no bar no restaurant

2026-04-09 • via Nuitee
I
Israel • solo_traveller • us
8
2026-04-09 • via Nuitee
G
Gary • couple • gb
10
Pros:

Everything was excellent the staff, room, so easy to check in and out.

Cons:

Nothing

2026-04-08 • via Nuitee
M
Mosunmola • couple • gb
10
Pros:

Very clean.

2026-04-08 • via Nuitee
A
Andokie Thelma • family_with_children • gb
10
Very beautiful
Pros:

Beautiful opulent

Cons:

Lovely

2026-04-07 • via Nuitee
C
Carol • couple • gb
10
Pros:

The staff were friendly and helpful. The room was very clean and comfortable. Would book again.

2026-04-07 • via Nuitee
M
Marie • solo_traveller • gb
7
Pros:

The decor

Cons:

The two separate bed

2026-04-07 • via Nuitee
M
Magnus • solo_traveller • gb
10
2026-04-06 • via Nuitee
T
Teekor • solo_traveller • gb
10
Satisfied and would highly recommend for short stays.
Pros:

Very close to shops and other food spots which are easily accessible by car. Nice location, not too loud. The staff were very friendly, helpful and kind.

Cons:

I liked everything.

2026-04-06 • via Nuitee
J
Janet • family_with_children • gb
10
Excellent
Pros:

The hotel is extremely well presented. Beautiful, wonderful reception area with lots of lovely flowers everywhere.
Staff very helpful, friendly informative and very professional nothing was too much trouble.

Cons:

Duvet could be bigger

2026-04-06 • via Nuitee
W
Wahidur • couple • gb
4
2026-04-05 • via Nuitee