Sapphire City Hotel

Hotels
8.8 (561 reviews)
Nizami 64 Street , Baku , az

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Weak WiFi
Breakfast quality

Categories

Cleanliness
8.11
Multiple reviews mentioned uncleanliness and issues with room cleaning.
Service
9.57
Staff were described as very cooperative and friendly.
Location
10
The location received consistently positive comments.
Room Quality
8.57
Rooms are spacious but noted some concerns about furnishings being outdated.
Amenities
8.09
Limited amenities were mentioned, such as weak WiFi and breakfast disappointment.
Value for Money
9.06
Generally good value, though views on amenities impact score.
Food and Beverage
7.61
Breakfast options were limited and received negative feedback.
Overall Experience
9.4
Overall experience was positive with many satisfied customers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:08

Property Description

Luxurious Accommodation in the Heart of Baku

Elegant Rooms and Exceptional Service
Indulge in spacious air-conditioned rooms equipped with modern amenities like a fridge, cable TV, and a balcony. Our 24-hour front desk ensures your needs are met promptly, while a delicious continental breakfast awaits you each morning at our on-site restaurant.

Prime Location and Cultural Experience
Immerse yourself in the vibrant capital life of Baku, just a stone's throw away from Fountain Square and iconic landmarks like Maiden Tower and Azerbaijan Opera and Ballet Theatre. Explore the city with ease, knowing that the historic and cultural sites are within your reach.

Majestic Interior and Unforgettable Memories
Step into a world of classic elegance at Sapphire City Hotel. Admire the museum-like ambiance that exudes refined luxury and grandeur. Let us create an unforgettable experience for you during your stay at "Sapphire City" hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    People no matter the age stay for AZN 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 561 reviews
Cleanliness: 8.11
Service: 9.57
Location: 10
Room Quality: 8.57
Amenities: 8.09
Value for Money: 9.06
Food and Beverage: 7.61
Overall Experience: 9.4
8
8b47c458db5670fc54f5828ce14fb325 • solo_traveller • de
10
For sure will visit again and again, that says it all
Pros:

Very friendly staff, excellent location, nice light room, delicious breakfast, quite…

Cons:

NA

2026-04-18 • via Nuitee
I
Igor • extended_group • ru
9
Pros:

Красивый интерьер, большие и уютные номера.
Месторасположение в центре! В пешей доступности старый город, центральные улочки для прогулки, рестораны, кафе!

Отдельная благодарность администратору Алексу!! Помог организовать поездку по окрестностям!

2026-04-10 • via Nuitee
F
FAYEZ • couple • kw
10
2026-04-10 • via Nuitee
M
Mada • family_with_children • sa
7
Pros:

Location very good

Cons:

Not very clean

2026-04-09 • via Nuitee
N
Nikita • couple • nl
7
Pros:

Great location, room with balcony looking out on Fountain Square

Cons:

First we got a room which was already occupied. Need to say, that Sona from reception handled this very well, providing free fruits to us as compensation- thanks !
The wall between the shower and the bathroom was not tall enough , meaning all water flushed from the shower on bathroom’s floor !

2026-04-06 • via Nuitee
M
MOHAMMED • family_with_children • sa
10
Pros:

الفندق جميل جداً و طاقم الفندق جداً طيبيبن و متساعدين. يستحق الحجز مرة أخرى

Cons:

لم اجد شي لم يعجبني

2026-04-06 • via Nuitee
S
Sultan • couple • sa
10
2026-04-01 • via Nuitee
S
Sultan • couple • sa
10
2026-03-27 • via Nuitee
B
Bayan • family_with_children • kz
8
Отель понравился своей локацией, отношением персонала на ресепшен, завтрак бы хотелось больше разнообразить
Pros:

Расположение отеля, потрясающая локация

Cons:

Принадлежности не менялись ежедневно, все по запросу

2026-03-27 • via Nuitee
O
Oday • solo_traveller • sa
10
2026-03-24 • via Nuitee
S
Safa • solo_traveller • sa
2
2026-03-23 • via Nuitee
A
Amal • couple • ae
10
فندق ممتاز وموقعه فوق الممتاز
2026-03-10 • via Nuitee
S
Salan • solo_traveller • de
9
2026-03-08 • via Nuitee
S
Salan • solo_traveller • de
9
Advice
Pros:

Location great, also hospitality

Cons:

All good no comment

2026-03-08 • via Nuitee
A
Ali • couple • kw
9
2026-02-26 • via Nuitee
M
Mohammed • couple • ae
10
2026-02-26 • via Nuitee
K
Kayleigh • family_with_children • ae
4
Wonderful location for exploring. But the hotel itself feels neglected with lots of areas for improvement
Pros:

Location was excellent. Staff were friendly

Cons:

Our room was dirty. Hairs on the sheets on the bed. The floor was filthy which we noticed a lot as I was with my 8 month old son who was crawling. I had to stop him from going in the floor all together.
The jacuzzi bath broke. And the beds were incredibly uncomfortable.
Breakfast was awful.

2026-02-25 • via Nuitee
O
omer • family_with_children • tr
7
Pros:

Konumu süper
Otel de cok guzel
Girişi vs haşmetli
Odalar da guzel.
Banyo vs guzel.

Cons:

Oda guzel ama yatak cok da rahat gelmedi.
Ama daha onemli bisey var.
Sabah 7de gittim uçağım erkendi.
Daha once otele mail atmistim erken gelcem uygunsa erken check in yapar mısınız diye. O mesaja cevap gelmedi.
Oraya gidince farkettim.
Megerse sabah 9dan once girişte 1 tam.gün ilave para alıyorlarmış.
Sabah 9 ile oglen 2 arasinda
%50sini aliyorlarmis odanin.
Bir cok yerde ptelde kaldim. Booking.ten bir cok rezervasyon yaptim. Erken gittigimde uygunsa yardimci oluyorlardi.
ilk kez para vermek zorunda kaldim. Oncesinde otel aciklamasinda boyle bir aciklama yapilmamis
Attigim mesajima ucretli diye cevap dönülmemiş.
Neyse bu rahatsiz etti beni.

2026-02-22 • via Nuitee
K
Kaan • couple • sa
10
2026-02-22 • via Nuitee
M
Mashael • extended_group • qa
10
A perfectly located hotel with excellent service, spacious rooms, and a truly five-star experience.
Pros:

The location is excellent — right at the beginning of Nizami Street, and cars can easily access the hotel entrance, which is very convenient.
The rooms are spacious, beautifully designed, and very comfortable. Cleanliness was outstanding throughout the stay.

The staff were friendly and professional. They kindly upgraded my room to a larger one with a direct view of Nizami Street square, which I truly appreciated.

On my last day, I requested a late check-out for around six additional hours. They accommodated my request smoothly with an additional fee, which was very helpful and well-managed.

Cons:

The only point that could be improved is the sound insulation. Even with the balcony closed, outside noise can still be heard inside the room. Since there is a pub nearby, the nighttime noise can sometimes be noticeable.

I hope the hotel considers enhancing the soundproofing for an even better guest experience.

2026-02-14 • via Nuitee