Elegant Lux Hotel

Hotels
8.5 (168 reviews)
3 Polezhan St. , Bansko , bg

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Shower drainage issue
Average food quality

Categories

Cleanliness
8
Room cleanliness was generally good based on positive remarks but room for improvement noted.
Service
9
Staff were really friendly, helpful with any inquiry and issues.
Location
9
Location perfect for visitors.
Room Quality
8.5
Standard quality for this hotel tier.
Amenities
8.5
Standard quality for this hotel tier.
Value for Money
8.5
Standard quality for this hotel tier.
Food and Beverage
8
Food was average although breakfast was good.
Overall Experience
8.5
Overall enjoyable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:37

Property Description

Spectacular Mountain Views

Luxurious Spa and Dining Options

Convenient Access to Skiing and Outdoor Activities

To experience the breathtaking mountain views of Pirin, Rila, and Rhodopi, book your stay at Elegant Lux. Indulge in the spa's mineral pool, saunas, and beauty treatments, then dine at the on-site restaurants or enjoy a BBQ in the summer garden. With a fitness center, children's playroom, and close proximity to the Gondola ski lift, this hotel offers relaxation and adventure for all. Whether you're here for skiing in the winter or hiking in the summer, Elegant Lux provides the perfect base for your Bansko getaway.

Important information:

Please note that the hotel offers transfers from/to the airport and major cities. Guests are kindly requested to inform the hotel in advance if they wish to make use of this service.

Please note that the all-inclusive offer includes drinks only during meals.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 168 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 8.5
F
Fred Dures • family_with_children • gb
7
Great location
Pros:

Great location as only a short and easy walk to the Gondola as well as nearby bars and restaurants.

Cons:

The beds were very uncomfortable. There were 4 in our party in 2 rooms and all of us felt that the beds were too hard.

2026-03-14 • via Nuitee
A
Alexander • family_with_children • ru
9
Pros:

Замечательное место, приедуеще раз.

2026-03-04 • via Nuitee
C
Christopher • extended_group • gb
8
Pros:

Staff are extremely helpful and friendly

2026-03-02 • via Nuitee
G
Gökberk • extended_group • tr
9
2026-03-01 • via Nuitee
A
Anna • family_with_children • ua
8
Pros:

Приятный персонал, тепло во всем отеле.

Cons:

Спа не всегда работало, нужно просить чтобы включили, завтраки одни и те же каждый день, ужины не понравились.

2026-02-28 • via Nuitee
L
Liviu • solo_traveller • ro
8
Hotel, staff - OK, relaxing, good spa. However, name ”Elegant Lux Hotel” is a little bit too much.
Pros:

Very helpful staff.

Cons:

In my room: old furniture, no proper cleaning stuff for the kitchen, no glasses for the bathroom; no shelves in waredrobe.

2026-02-22 • via Nuitee
C
CHRISTODOULOS • couple • gr
9
Value for money πολύ καλά!! Πάρα πολύ εξυπηρετικό προσωπικό,
Pros:

Το πρωινό ικανοποιητικό η τοποθεσία παρά πολύ καλή

2026-02-14 • via Nuitee
A
ANNA • couple • il
9
Мы очень довольны проживанием. С удовольствием вернёмся ещё
Pros:

Отличное расположение, очень приветливый персонал. В номере чисто, букет свежих цветов.
. Халаты, тапочки, полотенца, принадлежности для душа. Завтраки вкусные и разнообразные. Приятный СПА, бассейн не глубокий, как раз для таких, как я , не умеющих плавать. Сауны хорошие, джакузи -тоже. Мы уезжали рано утром. Приятный бонус - получили пакет с сендвичами, водой в дорогу.

Cons:

Не то , чтобы не понравилось. Хотелось бы, чтобы улучшили. Немного не удобные кровати. Низкие ,и матрасы - не очень. Для имеющих проблемы с опорно двигательным аппаратом - проблематично. Но, подушки и одеяла - отличные.

2026-02-13 • via Nuitee
S
Sirtmaci • family_with_children • md
9
2026-02-13 • via Nuitee
H
Harel • family_with_children • il
10
Pros:

הצוות שירותי מאוד. המקום נקי מאוד. אנחנו מאוד אהבנו

2026-02-12 • via Nuitee
J
John • extended_group • gb
8
Great value - would book again.
Pros:

Good stay, good location.

Cons:

Better breakfast

2026-02-10 • via Nuitee
A
aneliq • family_with_children • bg
10
2026-02-08 • via Nuitee
F
FATİH • family_with_children • tr
7
2026-01-31 • via Nuitee
O
Oktay • couple • tr
3
Kötü
Pros:

Personeli cana yakın. Lobi deki oturma alanı ve şömine güzel.

Cons:

Otelin yeri çok kötü. Yolu yok. Arada bir çamurlu yol var. Oradan otele ulaşıyorsunuz. İsmi Lüx ama kendisi lüx değil. Çok eski. Öğrenci yurdu gibi. Odalar eski, yataklar çok kötü. Taş gibi. İki kişilik yatağı olan oda satın aldım ama yatağımız tekli iki yatağın birleşim ile yapılmış. Ortası habire açılıyor, berbat. Duş kabini küçücük ve gideri tıkalı duş alırken su dışarı taşıyor be Banyo tabanı batıyor. Kapalı Havuzu var ama küçücük, Buhar banyosu var ama buhar yok, hamam modunda yani :) Saunaları ehh idare eder.
Aynı paraya çok daha iyi konumda, asfalt yolu olan, yatakları normal olan, duşu daha büyük bir sürü Otel bulabilirsiniz. Adındaki Lüx e aldanmayın sakın. Fiyasko

2026-01-31 • via Nuitee
B
BEVERLEY • couple • gb
7
Central location, fabulous staff
Pros:

Hotel was in a good location. A couple of mins walk to main street where restaurants and bars can be found. 5mins walk to gondola.
Staff were fabulous. Very professional, kind and courteous.
Dinner and breakfast was very good. Large portions and tasty food. Breakfast buffet was varied, hot and cold and good quality.
Reception Lobby and dining areas lovely and cosy, it's a shame about the room.

Cons:

The room - no. 428. Constant smell from pool was overpowering at times. Bed was very uncomfortable as was the sofa bed. Both need replacing as very old and shabby. To match the rest of the hotel, the room needs refurbishing.

2026-01-31 • via Nuitee
U
Ufuk • family_with_children • tr
10
2026-01-29 • via Nuitee
Y
Yosifova • couple • tr
10
Pros:

Otel konum olarak oldukça iyi bir yerdeydi. Gondolaya ve hareketli ana caddelere yürüme mesafesindeydi. Odalar büyük, temiz ve fazlasıyla sıcaktı içeri girer girmez ısınıyorduk. Bu kış tatili için çok önemli bir detaydır. Otel Transfer ve Gondola servislerinin olması da çok önemli bir artı detay. Genel olarak çok memnun kaldık herhangi bir sıkıntı yaşamadık soranlara gönül rahatlığıyla tavsiye edebiliyorum 😊 Ayrıca otelden ayrılış günümüzde sabah çok erken yola çıkmamız gerektiği için bize kahvaltılık yolluk yiyecek hazırlamış olmaları çok ince bir düşünceydi herşey için teşekkürler 🫶🏼

2026-01-26 • via Nuitee
I
Itay • couple • il
8
שווה את התמורה ביחס למחיר. הסעות לגונדולה מאוד נוחות.
Pros:

המיקום מרכזי - 6 דק מהגונדולה , ויש שירותי הסעות הלוך וחזור כל 15 דק מאוד נוח.
ארוחת הבוקר לא רעה , כיאה לאירופה. הג׳קוזי , סאונה והבריכה מספקים לבילוי לאחר חזרה מיום סקי.

Cons:

המיטות לא נוחות במיוחד ( 6 אנשים ) ולרובנו לא היה נוח אבל התרגלנו. יש מטבחון שלא השתמשנו בו אבל עם ציוד ממש בסיסי.

2026-01-26 • via Nuitee
E
Ebru • family_with_children • tr
7
2026-01-25 • via Nuitee
E
Ebru • family_with_children • tr
7
Pros:

Tesisin kayak merkezine yakınlığı gayet iyiydi. Tesside bulunan ıslak iyiydi.

Cons:

Otelde bulunan jakuzi kirliydi. Bu güzel tesise hiç yakışmadı.

2026-01-25 • via Nuitee