Pug Seal Polanco Allan Poe

Hotels
9.3 (332 reviews)
Edgar Allan Poe 90 , Mexico City , mx

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Unique hotel character
Cons:
Noise from construction
Small room size

Categories

Cleanliness
8.61
Some issues with common area decoration and maintenance reported.
Service
9.99
Exceptional service highlighted, with staff being very accommodating.
Location
9.62
Great location noted close to shops and restaurants.
Room Quality
9.07
Rooms were appreciated, but some found them small.
Amenities
9.09
Noted as standard, breakfast consistently praised.
Value for Money
9.56
Generally considered good value based on service and amenities.
Food and Beverage
8.61
Breakfast was great, but some complaints about coffee.
Overall Experience
9.88
Overall a very positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:41

Property Description

Luxurious Accommodation
Immerse yourself in luxury at Pug Seal Polanco Allan Poe, a 5-star hotel located in the heart of Mexico City. Each room is elegantly designed with a desk, flat-screen TV, and air conditioning. Some rooms even feature a private balcony for a breathtaking view.

Convenience at Your Fingertips
Enjoy complimentary amenities such as free WiFi, bikes, and private parking during your stay. Let our concierge service assist you in planning your activities, ensuring a seamless experience.

Prime Location
Situated just 1.5 km from the renowned Soumaya Museum, with other attractions like the National Museum of Anthropology and Chapultepec Forest a short distance away. Explore the city with ease, knowing you have a comfortable retreat awaiting your return.

Experience luxury and convenience at Pug Seal Polanco Allan Poe. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 17 years old stay for US$35 per person per night when using an existing bed.
    People 7 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 332 reviews
Cleanliness: 8.61
Service: 9.99
Location: 9.62
Room Quality: 9.07
Amenities: 9.09
Value for Money: 9.56
Food and Beverage: 8.61
Overall Experience: 9.88
M
marina • couple • ca
10
Highly recommended!
Pros:

Location was perfect, the hotel itself was absolutely impeccable including breakfast, coffee and tea on each floor all day!

2026-04-12 • via Nuitee
B
Belen • family_with_children • es
10
2026-04-08 • via Nuitee
H
Henny • family_with_children • us
9
2026-04-07 • via Nuitee
C
Covadonga • family_with_children • es
2
Pros:

El alojamiento tiene una ubicación muy buena

Cons:

Está viejo, no es la categoría esperada. El desayuno muy lento, no hay personal suficiente para atenderlo.

2026-04-06 • via Nuitee
M
Maripaz • family_with_children • es
1
2026-04-05 • via Nuitee
M
María Auxiliadora • couple • es
9
Precioso hotel en Polanco. Excelente hospitalidad, limpieza y desayuno.
Pros:

La decoración y el desayuno. Y por supuesto la hospitalidad recibida.

Cons:

El tamaño de la habitación era algo justo. Sin buenas vistas.

2026-04-03 • via Nuitee
L
Lourdes • couple • us
8
2026-03-25 • via Nuitee
P
Pearl • solo_traveller • us
1
Miserable…but staff were nice
Pros:

Nothing

Cons:

Overpriced, poorly designed, uncomfortable, no window, sink in room- no comfortable seating

2026-03-14 • via Nuitee
M
Marycarmen • solo_traveller • es
10
always feel at home!
Pros:

love the staff super friendly, love the facilities and the location
breakfast is amazing!

Cons:

if you are upstairs, for check out there was no one to help with the luggage.

2026-03-10 • via Nuitee
D
de Bruin • couple • ca
8
Comfortable stay for 3 days in Polanco.
Pros:

Good breakfast, good location, comfortable beds, great room. Nice patio to relax. Bar service for when you return after long day of exploring the city or after dinner, liked that very much and very friendly bar dude. We stayed on top suite, huge and great. Beautiful building and decorations nice and full of character.

Cons:

I didn't think the check-in/out was very professional. Not the most friendly welcome. They can improve on that service. I would rate this as a 3star hotel.

2026-03-02 • via Nuitee
J
J. Austin Barkley • extended_group • us
7
2026-03-01 • via Nuitee
N
Nicolas • couple • cl
9
2026-02-28 • via Nuitee
J
Jia • couple • hk
8
2026-02-22 • via Nuitee
J
Jordan • solo_traveller • de
10
2026-01-24 • via Nuitee
R
Ricardo • extended_group • us
9
Excellent mostly!
Pros:

Breakfast was very good, as well as service and staff were exceptional. Great location and bed was very comfortable. Easy check in process too.

Cons:

Breakfast service could use some more help to speed up the service. More local and sport channels available. Carrying your luggage up and down the stairs was a bit challenging and can be dangerous, facility should look into some easier way for visitors to either carry their luggage up to their rooms as well as down the stairs so someone does not get injuried.

2026-01-20 • via Nuitee
A
Arturo • extended_group • cz
10
2026-01-20 • via Nuitee
P
Patricio • couple • us
9
2026-01-14 • via Nuitee
S
Sukun • extended_group • tr
8
Her zamm gidilir
Pros:

Muhteşem konum

Cons:

Giriş katı odaları akşamları soğuk oluyor.

2026-01-13 • via Nuitee
M
Mikaela • couple • fi
10
Best location - amazing villa
Pros:

Amazing breakfast! And the staff was super friendly and helpful, especially Sofia and Ivan and Johnny! We Will miss you.

2026-01-09 • via Nuitee
E
Eren • family_with_children • us
10
2026-01-02 • via Nuitee