Hotel America Palacio

Hotels
8.5 (144 reviews)
Allende 655 Sur. Col. Centro , Los Mochis , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Express check-in/check-out
Fax/photocopying
Tour desk
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good food
Cons:
Inconsistent hot water
Low water pressure
Noise from outside

Categories

Cleanliness
7.58
Mixed feedback; some complaints about room hygiene.
Service
9.05
Generally good service, though some issues noted with nighttime staff.
Location
9.09
Excellent central location, walking distance to amenities.
Room Quality
7.54
Issues with water pressure and comfort of the beds.
Amenities
8.57
Standard amenities provided, minor complaints about the shower.
Value for Money
9.03
Good pricing for the services and cleanliness noted.
Food and Beverage
8.58
Very good food quality noted, with several positive mentions.
Overall Experience
8.55
Overall stay was positive despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:01

Property Description

Convenient City Center Location
Hotel America in Los Mochis offers free Wi-Fi, private parking, and air-conditioned rooms with flat-screen TVs.
Delicious Dining Options
Enjoy authentic Mexican cuisine at the on-site restaurant or explore nearby dining and shopping venues just a short walk away.
Explore Nearby Attractions
Located close to the Botanical Garden, with easy access to Chihuahua train station and the International Airport, Hotel America is the perfect hub for your stay in Los Mochis.
For a comfortable and centrally located stay in Los Mochis, book your room at Hotel America today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: LMM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 144 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 8.55
L
Landa Alarcon • extended_group • mx
8
Bien
Pros:

La ubicación, el personal muy agradable.

Cons:

Por la noche cuando llegaban a hospedarse hacian mucho ruido, y el restaurante para desayunar se llena muy rapido.

2026-02-26 • via Nuitee
E
Emanuel • couple • mx
8
2026-01-20 • via Nuitee
F
FIDENCIO • solo_traveller • mx
8
comodidad
Pros:

la ubicación céntrica

Cons:

nada que agragar

2026-01-20 • via Nuitee
E
Elodia • extended_group • mx
7
Desagrado por higiene
Pros:

El servicio del personal de recepción y del comedor

Cons:

Falta de higiene en paredes de la habitación con mucosidad a la vista y deterioro del baño.

2026-01-20 • via Nuitee
R
rodolfo • extended_group • mx
10
Habitaciones limpias y restaurante con buena comida
Pros:

Limpieza de las habitaciones, contaba con frigobar y aire acondicionado

Cons:

Todo bien

2026-01-19 • via Nuitee
H
homero • solo_traveller • mx
8
confortable
Pros:

formidable el desayuno y la atención del personal del hotel, así como del restaurante, el personal encargado del hotel por las noches deja mucho que desear en ese aspecto pésimo

Cons:

el personal encargado del hotel por las noches deja mucho que desear en ese aspecto pésimo

2026-01-19 • via Nuitee
R
Raciel Enrique • extended_group • mx
10
2026-01-19 • via Nuitee
R
Raciel Enrique • couple • mx
10
2026-01-19 • via Nuitee
V
Virma zulema • family_with_children • mx
10
Confortable
Pros:

El lugar super bien, el personas muy amables y accesibles, instalaciones seguras

Cons:

Que el bufete tenia poca variedad, ya que en fotos de Internet se miraba más platillos

2026-01-19 • via Nuitee
C
Claudia Selene • couple • mx
9
2026-01-19 • via Nuitee
C
Carlos • couple • us
10
2026-01-18 • via Nuitee
M
Manuel • family_with_children • mx
10
Pros:

Muy bonito y comodo

2026-01-12 • via Nuitee
G
Gabriela • family_with_children • us
8
Would stay again.
Pros:

Great location, parking and very clean. Great restaurant as well.

Cons:

Not enough water pressure for the shower and 1 out of 4 days we ran out of hot water.

2026-01-03 • via Nuitee
J
Juan • family_with_children • mx
7
2026-01-03 • via Nuitee
K
Kelly • family_with_children • us
7
Pros:

Location, in center of the city, walking distance to restaurants and parks.

Cons:

Disliked we had no hot water to shower for 2 days, toilet is terribly low and no handrails to lift yourself up and bed too hard, very uncomfortable.

2026-01-03 • via Nuitee
R
Rodrigo • extended_group • mx
8
Buena.
Pros:

Buen servicio en general, muy limpio.

Cons:

Un día a media noche, no querían abrir el estacionamiento por parte del personal de guardia, se mostró poco amable.

2025-12-26 • via Nuitee
A
Adriana • family_with_children • mx
5
2025-12-06 • via Nuitee
L
Leo • family_with_children • us
10
Great price and good workers
Pros:

The people that work there.

Cons:

The shower.

2025-12-04 • via Nuitee
D
Doc Gustavo • solo_traveller • mx
10
Pros:

Precio. Ubicación y el desayuno incluido

2025-11-29 • via Nuitee
M
Megan • family_with_children • au
9
Nice hotel with comfortable beds, great shower and good staff
Pros:

Last minute booking due to another hotel being closed - easy check in and comfortable beds, great shower with nice hot water and pressure. Small gym with air con. Good curtains to block light. Stairs to get to top floors no elevator. Very nice staff - let us leave bags after check out. Good location to walk to Main Street.

Cons:

Little bit noisy outside but stopped not too late.

2025-11-25 • via Nuitee