Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Limited room storage
Pool area needs refurbishment

Categories

Cleanliness
8.1
Most reviews highlight clean and modern rooms, but a few mentioned issues with the pool area needing refurbishment.
Service
8.8
Reviews consistently praise the staff for being kind and helpful throughout the stay.
Location
8.8
Guests appreciated the hotel's great location, with easy access to attractions like the Dubai Mall.
Room Quality
8.2
Overall positive feedback on room comfort, although some mentioned limited storage and issues with bathroom amenities.
Amenities
8.3
Amenities such as the pool and bar area were praised, though some noted the pool needed improvement.
Value for Money
8.2
Guests found good value for the price, especially considering the quality of food and service.
Food and Beverage
8.4
Breakfast received high praise, with guests enjoying the fresh juice options and overall quality.
Overall Experience
8.4
Many guests expressed a desire to return, indicating a favorable overall experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:30

Property Description

Welcome to Pullman Dubai Downtown, your ultimate retreat in the heart of Dubai, just steps away from iconic attractions!

Luxurious Amenities
Dive into relaxation at our stunning outdoor swimming pool or unwind in the sauna and hot tub. With a fully-equipped fitness centre, your wellness routine will never miss a beat.

Gourmet Dining
Indulge in gastronomic delights at our on-site restaurant and end your day at our stylish bar. Begin each morning with a sumptuous breakfast buffet, catering to all tastes from continental to Full English/Irish.

Prime Location
Nestled just 1.8 km from The Dubai Fountain and 3.1 km from Burj Khalifa, you're perfectly positioned to explore the best Dubai has to offer.

Experience unmatched luxury and comfort—book your stay at Pullman Dubai Downtown today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Location

Guest Reviews

8.4
Based on 3940 reviews
Cleanliness: 8.1
Service: 8.8
Location: 8.8
Room Quality: 8.2
Amenities: 8.3
Value for Money: 8.2
Food and Beverage: 8.4
Overall Experience: 8.4
T
Traore • solo_traveller • bf
8
Pros:

Jai vraiment aimé

2026-08-29 • via Nuitee
S
Siddharth • family_with_children • in
8
2026-08-29 • via Nuitee
S
Saeed • solo_traveller • ae
4
Cons:

The bed sheets and pillow covers were not clean.

2026-08-29 • via Nuitee
F
FAISAL • couple • ae
1
Pros:

The location

Cons:

Things I Did Not Like About the Hotel

* The cleanliness of the room was very poor. There was still hair from previous guests on the bed, which was very disappointing and unacceptable.
* The swimming pool towels were very dirty and did not appear to be clean.
* The staff were not cooperative regarding our check-out request. We wanted to extend the check-out time to after 2:00 PM, as Friday prayers finish around 1:00 PM and there is usually heavy traffic on the roads afterward. We expected the hotel to be more understanding and accommodating regarding this request.
* Overall, the cleanliness and level of customer service did not meet our expectations.

2026-08-28 • via Nuitee
H
Hassaan • solo_traveller • gb
10
2026-08-28 • via Nuitee
E
etro • solo_traveller • tr
9
Pleasant Stay in Business Bay
Pros:

The was really nicely decorated. I like the wooden floor in the hotel room. The wi-fi was fast and accessible everywhere in the hotel. The breakfast had enough choices with good quality of food. The staff was very helpful.

Cons:

Nothing to mention.

2026-08-27 • via Nuitee
F
Fernanda • couple • br
10
2026-08-26 • via Nuitee
S
Shaikha • family_with_children • ae
1
Horrible and it seems like a complete rip off
Pros:

I mistakenly booked a suit instead of two connecting bedrooms, the receptionist was very unprofessional and keep repeating the same thing while i was trying to change the category of the booking. I contacted booking.com and they were cooperative and it’s all depending on the property! They rub us the make us pay more money for the extra bed room ( although the suit equals 3 bedrooms!!)

Cons:

They put is in smoking room which( family with 4 kids!!! Ac was hot room is small not worth the price

2026-08-26 • via Nuitee
M
Maitha • couple • ae
10
Windfall
Pros:

Location

Cons:

Nothing

2026-08-26 • via Nuitee
S
Stephane • family_with_children • fr
10
2026-08-25 • via Nuitee
H
Hamod • couple • kw
10
2026-08-25 • via Nuitee
S
Sultan • extended_group • ae
8
2026-08-25 • via Nuitee
B
Bari • solo_traveller • ie
3
Ruined due to hotel
Pros:

Location

Cons:

The room cheap wooden floor broken shower it was so slow and it through only way too cold or way too hot water impossible to enjoy the shower the beds were very basic

2026-08-25 • via Nuitee
D
Diana • solo_traveller • co
10
Confortable
Pros:

La habitación impecable , amplia y el baño también

Cons:

Se tardaron un poco en el chek in, tuve que esperar

2026-08-25 • via Nuitee
A
Al Dughaishi • family_with_children • om
9
2026-08-25 • via Nuitee
U
Urchukova • couple • ae
10
2026-08-24 • via Nuitee
M
Miran • solo_traveller • ae
10
Pros:

جيد ومريح

2026-08-24 • via Nuitee
O
OMAR • solo_traveller • qa
10
2026-08-24 • via Nuitee
N
Naveed • family_with_children • ae
8
Overall had a great time
Pros:

Breakfast was superb & location of hotel is ideal for downtown landmarks visit.

2026-08-23 • via Nuitee
M
Moshi Amos • couple • tz
9
Pros:

Breakfast was delicious

Cons:

All good

2026-08-23 • via Nuitee