Sapphire Hotel Baku

Hotels
•
Independent
6.4 (5 reviews)
Samed Vurgun Street, 23, Baku, AZ1095 , Baku , AZ
994-12-4989008

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Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Meeting rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cleanliness
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.6
Most guests appreciated the cleanliness of the rooms.
Service
8.2
Guests found the staff to be friendly, helpful, and efficient.
Location
7.6
The central location near key attractions and public transport was well-liked by guests.
Room Quality
7.7
Spacious and comfortable rooms with minor maintenance issues mentioned by some guests.
Amenities
7.2
Satisfactory amenities, with some praise for the gym and pool, while others noted the lack of spa services.
Value for Money
7.1
Mixed feedback on pricing, with some guests feeling it was slightly high for the offered services.
Food and Beverage
7.4
Breakfast and restaurant options received positive feedback, though some guests desired more variety.
Overall Experience
8
Majority of guests had a positive experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 22:43

Property Description

Experience the charm and elegance of Sapphire Hotel Baku, ideally located in the heart of the city, just steps away from the bustling Nizami Street.

Exquisite Dining Options
Indulge in delightful Eastern European cuisine at Sadaf, our onsite restaurant, or enjoy the convenience of 24-hour room service. Start your day with a delicious buffet breakfast for a perfect beginning.

Relaxing Amenities
Unwind with onsite massages or take advantage of our complimentary wireless internet access. Our hotel also offers babysitting services and a hair salon to cater to your every need.

Comfort and Convenience
Feel at home in one of our 42 air-conditioned rooms equipped with flat-screen televisions, satellite programming, and private bathrooms featuring complimentary toiletries and bathrobes.

Book your stay with us today for an unforgettable experience in Baku!

Important information:

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GYD

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

6.4
Based on 5 reviews
Cleanliness: 7.6
Service: 8.2
Location: 7.6
Room Quality: 7.7
Amenities: 7.2
Value for Money: 7.1
Food and Beverage: 7.4
Overall Experience: 8
S
Sercan • young couple • tr
9
The heart of baku
Pros:

One of best hotels in Baku , excellent location , 2 min. walk to nezami street (the heart of baku). many restaurants, cafes, shopping ...... etc.
the next side of the hotel a big street easy going outside or othe parts or the city.
small lobby but warm welcoming from the excellent ; polite & smile staff, (they are chosen correctly - in high level working.
rooms are huge , bathroom too , with nice & clean towels ; high level tualitica amenities in rooms. 2 complimentary bottles of water every day.
breakfast is good (nice fresh items & special azarbeijan food ; eggs & pankace station (don't miss it - the mixed omlette).
big value for small money
Thanks to all staff - see you soon

Cons:

Nothing

2025-07-31 • via Nuitee
A
Abdulla • family with young children • ae
1
very very very bad hotel . its 1 stars hotel not 5 stars
Pros:

to be frankly speaking only i like the location. and everything in the hotel is bad

Cons:

I arrived at the hotel at 8:30 PM on July 11th with my family after a long and exhausting trip. We were all very tired and looking forward to a comfortable stay. Unfortunately, our experience from the moment we entered the hotel was shockingly bad and absolutely not what you would expect from a 5-star hotel.
Upon arrival, I was surprised to see that there was only one staff member handling everything — check-in, baggage, housekeeping, etc. His name was Abdurahman, and sadly, his behavior was extremely unprofessional and rude.
When I asked him for assistance with our luggage, his response was dismissive and unhelpful. He immediately questioned whether I even had a reservation. I showed him my booking, which was for 2 adults and 2 children, but he claimed it was only for 2 adults. I told him I was willing to pay any extra charges for the kids, but he refused to assist and told me to fix it through the booking platform, which wasn’t possible. After a long and unpleasant discussion — in front of my children, who witnessed his rude tone — he finally allowed me to pay the extra charges at the hotel, something he could have done from the beginning but chose not to.
The lobby was in terrible condition — bags and egg cartons were scattered on the floor. supposed th were for breakfast, which was extremely unhygienic. I also noticed a small room in the lobby with the lights off, and when I asked if my family could sit and rest there while I handled the check-in, he smirked and said it’s only open when the bar is operating.
Once we completed the stressful check-in, we were given a so-called “family suite” that was in very poor condition — dirty, poorly maintained, and even had insects inside. I have taken photos and will be uploading them here and on Google Maps so others are warned about the reality of this place.
Although we had booked to stay from July 11 to 13, we only stayed one night and checked out the next morning because we could not tolerate the condition.

2025-07-31 • via Nuitee
E
Eman • group • sa
10
Excellent location (2 min by walk to Nizami street)
Pros:

Best hotel, comfortable and very kindly staff , and good position near center and nizami street , and they provide all thing you need, i really spend a very good time in Sapphire hotel. I will not change my this hotel in coming trips, thank you really for everything.Very clean hotel the staff are very friendly and the location excellent and the hotel is reasonably priced.I do recommend it to families and friends

2025-07-31 • via Nuitee
A
Asia • family with young children • ae
10
amazing breakfast
Pros:

The hotel was very clean, the rooms were spacious and fresh. It is centrally located. The staff upgraded my room for free.

2025-07-26 • via Nuitee
T
Tanweer • family with young children • ae
8
Staff was very supportive, Wifi was very slow
Pros:

Location is good, parking available, breakfast OK

Cons:

Staff was very supportive, Wifi was very slow

2025-07-26 • via Nuitee
I
Imran • young couple • gb
10
Spacious, bright rooms with balconies
Pros:

Very clean and centrally located excellent hotel I recommend it to everyone

2025-06-24 • via Nuitee
S
Serghei • young couple • md
10
Very friendly staff
Pros:

Breakfast was very varied.The rooms were very nice, spacious and bright.The check-in was very fast.The staff was very friendly and helpful, I felt at home.Most importantly, they gave me a free upgrade

Cons:

Nothing

2025-06-17 • via Nuitee
S
Stanislav • review category business travellers • ru
10
Good hotel and respectful personal
Pros:

Thanks to Abdurrahman. He gave us 2 junior suite rooms

Cons:

Nothing

2025-06-15 • via Nuitee
D
Dmitriy • review category business travellers • kz
10
Good and clean hotel
Pros:

This is my first time staying here. My friend recommended this hotel to me. We arrived here early. They quickly gave us large and clean rooms. Thanks to everyone

Cons:

Nothing

2025-06-15 • via Nuitee
M
Mustafa • group • ae
10
Hotel is good and in the center of city
Pros:

Thank you reception for the deluxe rooms with balcony

Cons:

Nothing

2025-06-13 • via Nuitee
مروة • family with young children • kw
10
Normal
Pros:

Only in the center and near from Nizami street

Cons:

Nothing in the Hotel

2025-06-13 • via Nuitee
D
Danah • family with young children • sa
10
Good hotel and center
Pros:

Hotel is good and near from Nizami. Rooms is big and They gave us room with balcony. Thanks for hospitality

Cons:

Nothing

2025-06-13 • via Nuitee
S
Shaikh • family with young children • om
10
In the center and near to all
Pros:

In the center and thanks for hospitality

Cons:

Nothing

2025-06-10 • via Nuitee
S
Saad • solo traveller • sa
10
Exceptional
Pros:

Good Hotel and near from Nizami

Cons:

Nothing

2025-06-10 • via Nuitee
H
Hafeez • family with young children • ae
10
Very good hotel
Pros:

Good hotel and center

Cons:

Nothing

2025-06-06 • via Nuitee
M
Mikel • family with young children • ae
10
Good
Pros:

Good hotel and near from Nizami street

Cons:

Nothing

2025-05-28 • via Nuitee
W
Waseem • solo traveller • gb
8
Center and near to all place
Pros:

location is great, Room is clean and big. just need to upgrade the bathroom. balcony was nice, just need to put chair and table please, nazami street is very close. staff were very nice.

Cons:

nothing

2025-05-27 • via Nuitee
W
Waseem • solo traveller • gb
8
Location and staff
Pros:

location is great, Room is clean and big. just need to upgrade the bathroom. balcony was nice, just need to put chair and table please, nazami street is very close. staff were very nice.

Cons:

Nothing

2025-05-27 • via Nuitee
A
Atheer • family with young children • sa
10
Overall a good experience
Pros:

This hotel is very well located. There are plenty of places to eat. The room was clean and comfortable and modern. The hotel breakfast was excellent and had many options including vegetarian options. The hotel staff were helpful and friendly. Special mention to the breakfast and reception staff who were attentive and helpful.

Cons:

Nothing

2025-05-24 • via Nuitee
A
Abdul • solo traveller • pk
10
Good Hotel
Pros:

I stayed in this wonderful hotel. The room had all the amenities, a comfortable shower, toiletries, an iron, slippers. Comfortable beds and pillows. Cleaning and water delivery were done every day. Breakfasts (buffet) were delicious, filling and varied. The hotel is located next to the embankment and not far from the metro, so it was very convenient to travel. Many thanks to the hotel staff for our vacation, we liked everything.

Cons:

Nothing

2025-05-23 • via Nuitee