Holiday Inn Express & Suites Houston East - Baytown by IHG

It was ok for the most part
Smelled a little muggy

The lady at the front was very nice. There were issues with the room not opening and she accommodated the best she could by putting us in another room. The room itself did have a vague smell of mildew though.

We liked the hotel very much but we were put in 1st room that smelled terribly musty and realized the window unit was somehow leaking and carpet was very wet - they changed rooms for us and 2nd was great! The maid knew carpet was wet when we talked next morning and they should never have let people in musty room

Clean and tidy

Bed was comfortable. Hotel was clean. Breakfast was fresh and good.

We were in town for a wedding and the place was conveniently located, clean and quiet. I needed to grab a few items from the store and found that there was Walgreens within a walkable distance which was very convenient. We were able to check in early and all-in-all it was a pleasant stay.

Stay was nice. Front desk crew was very friendly and helpful. Pool was not well kept. Rooms were super spacious and beds were fine. Pull out couch felt like blankets on metal bars. The pool and pull out couch were my only issues. Nice and clean room, great customer service.

We are from Louisiana and normally stay at this particular hotel whenever we travel to Houston to see the Astros play. We have never had an issue before. We got into town an hour early and asked to check in but room wasn't ready. It was still ready a half hour before check-in, which I was grateful for because we were anxious to get where we were going. I'm not sure what kind of system is in place to notify housekeeping that guests have arrived into a certain room, but a few minutes of getting into our room, we heard a knock on the door and housekeeping came through so quickly we didn't even have a chance to say we were in there. Otherwise, the room was clean and bed was super comfortable. Everything was in proper working order except for the strobe light in the shower when it was turned on. We did not stay for breakfast as we were heading out early to get back home. The area is quiet and parking is convenient.

Very old building in need of updates and repair. Musty smell woke me several times. Ceiling in bathroom falling apart. Lots of hair on bathroom floor. Looked as if someone wiped their nose on wall next to bed. If we had checked in earlier, we probably would’ve left and gone to another hotel.
The lady at the front desk was lovely and helpful.

Terrible Experience – No Water, No Support, No Refund

Our stay was ruined due to severe water damage at the property. We had no running water for the entire stay, which made basic needs impossible to meet. Even worse, the staff's response was completely unacceptable — they were unhelpful, evasive, and offered no real solutions. They promised a refund within 4 days, but we never received a single cent.

This was one of the worst customer service experiences I’ve ever had. I would give this place zero stars if I could. Absolutely unacceptable.

We were pleasedand happy with everything. Made our stay feel comfortable. Thank you.

It was great. We had an amazing experience.

Friendly staff , could’ve been more clean

Nice and clean

The AC was not working and no other room was available, but the staff was sincere and tried to make it up with a discount

It was ok! Seemed like a little older Holiday Inn express…

Other than a smell as if they had water damage was a good stay

Very nice. Used for a stop over.

Every amenity in the room is broken, HVAC shower, phone, Internet, TV, refused to give me a refund. I would not let my dog sleep at this hotel.

My stay at Holiday Inn Express was nice but the services with Expedia thru hotels.com was awful. They booked my stay for one day and my reservation was for 2nights 3 days. They did not want to make the change of arrival date at all but insisted that I pay $150.