Free
Children allowed
Pets allowed

Facilities

Year-round heated pool
Hot tub
Complimentary s'mores by the fire pit nightly 7-9 PM
Fitness center with two Pelotons, two treadmills and free weights
Massage services (Swedish, Deep Tissue, Poolside Foot Massage)
Complimentary cruiser bikes
Beach access
Complimentary EV charging
Free parking
Lobby café / bar with craft beer and local wine
See all facilities

Review Highlights

Pros:
Great location — close to restaurants and the lake
Comfortable beds and modern rooms (fridge, large TV)
Plenty of parking and easy access via nearby scooters
Shared kitchen, small gym and convivial common spaces
Friendly staff in many cases (specific praise for Kayla)
Cons:
Inconsistent service — reports of off-site call center and poor management response
Some rooms are dark, small, with cold concrete floors and limited lighting/privacy options
Maintenance issues (sticking bathroom door, peeling/loose trim)
Perceived poor value at times — higher weekend rates, resort fees and pricey shop items

Categories

Cleanliness
8.5
Standard quality for this hotel tier.
Service
7.3
Mixed reports: some staff (notably Kayla) are warm and welcoming and check-in can be fast, but there are serious complaints about off-site call centers, unhelpful front desk escalation and indifferent management in at least one case.
Location
9.8
Highly praised — walking distance to many restaurants and the lake, easy access to town with lots of parking and nearby scooters.
Room Quality
8.5
Comfortable beds and modern in-room amenities (fridge, large TV) but some rooms are small, dark (ground-floor), have cold concrete floors and minor maintenance/lighting/privacy issues.
Amenities
9.4
Strong amenities: shared kitchen, small gym, welcoming common spaces that foster socializing, ample parking and convenient local transport options.
Value for Money
7.5
Concerns noted: pricier on weekends, resort/booking fee disputes and small extras (e.g., $4 for warm milk) reduce perceived value for some guests.
Food and Beverage
7.5
Limited on-site F&B options and small bar/shop area; some guests found items overpriced and staff not especially helpful in that area.
Overall Experience
9.5
Generally positive for many — great location, comfy beds, good amenities and social common spaces — but experiences are inconsistent due to occasional poor service and maintenance issues, leading to mixed but overall favorable impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

The Coachman breaks the mold of traditional South Lake Tahoe hotels by giving you an experience that feels deeply relaxing and effortlessly cool. Days here are focused on the action, which is why we offer complimentary cruiser bikes to pedal down to the beach or anywhere around town, or you can stay put with our onsite wellness center featuring Pelotons. Every detail is curated to help you recharge, from complimentary EV charging in our free parking lot to custom hand-crafted furniture and plenty of space in our oversized rooms. Start your morning with coffee and waffles in the lobby, then spend the afternoon treating yourself to a foot massage or a swim in our year-round heated pool. Whether you choose a cozy standard room or stretch out in our unique three-bedroom suite, you will have the perfect home base for sharing stories and soaking in the mountain magic. The hotel sits a short stroll from Heavenly Village, with Lakeside Beach only five minutes away.

Important information:

Please note: Guests must notify the property before check-in if they are bringing a pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RNO

Property Policies

  • Check-in / check-out

    Check-in from 16:00:00, check-out until 11:00:00.

  • Minimum age

    Guests must be at least 18 years old to check in.

  • Pets

    Pets are allowed; charges may apply.

  • Cot

    Cot available for ages 0–2: free.

  • Important information

    Guests under the age of 18 can only check in with a parent or official guardian.

See all policies

Location

Guest Reviews

8.5
Based on 1937 reviews
Cleanliness: 8.5
Service: 7.3
Location: 9.8
Room Quality: 8.5
Amenities: 9.4
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 9.5
C
Christopher • couple • us
8
2026-10-30 • via Nuitee
L
Lauren • couple • gb
9
2026-10-30 • via Nuitee
R
rimon • family_with_children • il
10
2026-10-29 • via Nuitee
E
Elizabeth • couple • us
10
2026-10-25 • via Nuitee
M
Mandy • couple • at
9
Pros:

Really nice and cosy vibe. The shared ‘kitchen’ was great and there even was a small gym. In walking distance of many restaurants and the lake.

Cons:

Our room on the ground floor was pretty dark and the concrete floor was very cold.

2026-10-23 • via Nuitee
J
Jess • couple • us
3
Booked 3 nights, stayed 0 - worst hospitable encounter in years.
Pros:

There was plenty of parking. The staff was ready when we arrived and made check-in very fast. I did not stay long enough at the hotel to find out what more it had to offer.

Cons:

I booked a night here after a long drive from two states away, but the atmosphere was so dark and unwelcoming that I couldn't bring myself to stay—even though I had already paid. My room was located in a dark corner of the hallway and looked like an old, low-quality apartment with cheap cosmetic enhancements nailed to the drywall. It was nowhere near the quality suggested by online reviews, and I felt so uncomfortable that I had to leave immediately.

The service was equally frustrating. When I called ahead, I reached an off-site call center worker who couldn't answer property-specific questions and just read corporate policy scripts. Upon arrival, the front desk employee couldn't make any decisions without waiting on an off-site manager after voicing my complaints. Management showed very little concern, and their only resolution was offering to move me to another room. Ultimately, I was refunded for the 2 of 3 nights I booked and they were certain they would keep the first night rate plus the resort fee, which was not a small sum. The total lack of hospitality was disappointing, and their rigid corporate-equity attitude made it clear they didn't care about my complaints. I moved to another hotel the same night not far away with a much better experience. I expected much better after consideration from booking photos and reviews and would caution staying here.

2026-10-13 • via Nuitee
E
Edward • solo_traveller • gb
7
It was ok, but would probably choose somewhere else if staying in Tahoe in the future!
Pros:

Property layout was more or less as expected

Cons:

Reception, bar area, shop was all in one small area! My wife wanted a cup of warm milk, they charged $4.00! Not over helpful staff

2026-10-12 • via Nuitee
N
Nicole • family_with_children • us
10
Thankyou again ! Intill next time!!
Pros:

Everything was truly wonderful ❤️

Cons:

Nothing

2026-10-08 • via Nuitee
M
Monica • couple • us
8
Pros:

Cute property, great location, comfy bed

Cons:

On the pricer side for what you get if booking on a weekend. The room was nice but small.

2026-10-07 • via Nuitee
J
John • couple • gb
10
Good location, parking and modern
Pros:

Great location with nice spacious rooms.
Lots of parking on site, and lots of scooters nearby to allow you to easily access the town. Rooms were modern, with fridge, large TV and comfortable bed

Cons:

Could do with a revamp, for example our bathroom door kept sticking and pieces of wood coming off at the bottom.

2026-09-19 • via Nuitee
M
Melanie • couple • de
8
2026-09-19 • via Nuitee
A
Arturo • couple • us
6
it was nice but for the price i paid, im not sure i would book again.
Pros:

the location was the best thing for me. its in the center and had easy access to almost everything.

Cons:

the pool didn't work to well. the hot tub didn't have bubbles. and it had a lot of garbage from the trees in it. a shade would be nice to keen it cleaner. the rooms weren't as extravagant as i expected them to be. they were kind of small. i also didn't care of the design of the property. it wasn't my favorite part to have to walk like 5 mins from another area to get to the main lobby. also for the amount of rooms the hotel has, the lobby, pool and hot tub were kind of small. you have like 4 different towers of rooms but only 2 small fire pits and like 10 chairs? it made things unfair to people like me who had to stay in the other side of the hotel. i went with a party and half of them stayed in the main building and me and the other half stayed on the other side so we weren't as united as we wanted to be.

2026-09-18 • via Nuitee
E
Eunjoo • couple • us
9
I was comfortable with the help of manager Alex.
Pros:

I stayed for 4 days and the location was really good, and the staff was so cooperative that it was a comfortable trip.

Cons:

It was annoying to hear the sound from upstairs or the next room.

2026-09-18 • via Nuitee
K
Kalika • solo_traveller • us
10
My new go-to property in Tahoe - highly recommend!
Pros:

The beds are sooo comfy, the staff especially Kayla were warm and welcoming, and the common spaces were conducive to meeting cool people from around the world!

Cons:

Only thing that could be improved is lighting in the room, it'd be great to have another curtain option to allow natural light in while maintaining privacy vs just the one fully dark curtain.

2026-09-18 • via Nuitee
P
Philippe • couple • ch
10
2026-09-17 • via Nuitee
C
Crystal • family_with_children • us
7
2026-09-16 • via Nuitee
A
AZ • solo_traveller • de
10
Schöner Aufenthalt in schöner Umgebung
Pros:

Schöne Anlage in guter Lage. Man kann dort sehr gut die Zeit verbringen.

Cons:

Es fehlte etwas an durchdachten Konzepten, z.b. gibt es eine Kitchenette mit Waschbecken, aber keine Küchentücher und Ablage für Geschirr. Das ist eine Kleinigkeit, fällt aber auf.

2026-09-14 • via Nuitee
J
Johan • couple • ch
7
Preis/Leitung stimmt nicht
Pros:

Unser Zimmer war ganz ok, die Lichtverhältnisse sind schlecht. Die Matratze ein wenig zu weich aber das ist individuell.

Schlecht wsr die Sauberkeit. Angefangen bei Lavabo im Bad wo bei Abfluss grosse Blutflecken waren und der 2mm dicke Teppich war voller Krümel, auch auf dem Boden.

Der Zimmerservice war bis 16 Uhr nicht erschienen….

Generell ist das Preis/Leistungsverhältnis eher mangelhaft, ein wenig abgeranzt und total überteuert. Leider ist das im ganzen Ort so.

Der Cafe und das Frühstück waren sehr gut, absolut empfehlenswert. Das an der Trinkgeld Skala dauernd nach oben geschraubt wird, ist eine Sauerei, es wird nicht einmal verdankt. Als Jahrzehntelanger USA Reisender kenne ich die Problematik bestens, NUR: die Eigentümer von Restaurants und Hotels machen fette Gewinne, bezahlen ihre Angestellten mangelhaft und der dumme Tourist zahlt den Lohnausgleich

2026-09-14 • via Nuitee
S
Sarah • couple • us
5
Not worth the cost, essentially a motel level quality if reviewing just the room itself.
Pros:

The location was great, common spaces were well cared for and added amentiites

Cons:

The rooms were very shabby, hallway stains, paint chips on walls, very bare bones and not very comfortable

2026-09-14 • via Nuitee
A
Alan • couple • us
8
Pros:

Off the beaten path.

2026-09-13 • via Nuitee