Burj Alhayah Hotel Suites Olaya

Hotels
•
Independent
5.6 (5 reviews)
King Fahad Street, North Ministry of Interior, Riyadh, Riyadh, 12611 , Riyadh , SA
966-50-656 8101

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Facilities

Full-service spa
Health or beauty spa nearby
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area
Steam room
See all facilities

Review Highlights

Cons:
Filthy conditions
Pests in bathroom and bedroom
Leaking bathroom
Non-locking bathroom door
Demanding payment at checkout

Categories

Cleanliness
2
Guests consistently mentioned poor cleanliness due to filthiness, pests, damp walls, and lack of cleaning.
Service
2.5
Negative feedback on service included demanding payment at checkout, staff not allowing guest to leave, and overall poor attitude.
Location
5
Location feedback was not mentioned in the review.
Room Quality
3
Poor room quality due to leaking bathroom, falling shower head, non-locking bathroom door, and lack of towels.
Amenities
2.5
No positive feedback on amenities mentioned in the review.
Value for Money
2
Guests felt the price was too high given the poor conditions and service received.
Food and Beverage
5
Food and beverage feedback was not mentioned in the review.
Overall Experience
2
Overall experience was extremely negative with multiple issues and guest demanding a refund.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 05:55

Property Description

Luxurious Spa and Recreational Amenities
Indulge in relaxation with a visit to the full-service spa and make the most of the outdoor pool, sauna, and 24-hour fitness center.

Exceptional Dining and Room Service
Savor American cuisine at مقهى الكيف العالي while enjoying a garden view, or opt for 24-hour room service for a cozy night in. To-go breakfasts are also available daily.

Convenient Amenities and Services
Benefit from amenities like complimentary wireless internet, express check-in/out, and daily housekeeping. Take advantage of free onsite parking and explore nearby attractions without hassle.

To experience the epitome of luxury and convenience, book your stay at Burj Alhayah Hotel Suites Olaya today.

Important information:

  • Couples wishing to share a room must provide proof of marriage.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 02:00 PM
Airport code: RUH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

5.6
Based on 5 reviews
Cleanliness: 2
Service: 2.5
Location: 5
Room Quality: 3
Amenities: 2.5
Value for Money: 2
Food and Beverage: 5
Overall Experience: 2
R
Rakesh
2
Please refund my money
Pros:

I would like a full refund. The place was filthy and under construction. The bathroom was leaking and the shower head fell on me
There were pest in the bathroom and bedroom. The wall was damp. The bathroom door did not lock. No towels were provided. The room was not cleaned after day 1. At checkout the staff was demanding payments amd wouldn't let me leave.

I am sorry I didn't take any photos as there were too many issues.

2025-02-05 • via Nuitee
B
Ben
4
Pros:

Well they cramped the toilet next to the sink and the drain smelled when washed it made the smell quite unpleasant.

Also the shower was in the centre of the bathroom so when you showed i mean the water went everywhere sink toilet seat.

Also during the day you had no sunlight due to the fact that it blocked out the sun in with required adjustments it could be nice .

Beds were comfortable clean no problem there but the price look at the room before you go there look very closely at the room maybe it was just my room.

For breakfast it was very limited nothing to excite about.

And last but least there is a gym basic but good and pool table and there is a pool but could when I went in November maybe hot in the hot weather.

If you are reading this I take no pleasure in saying these jobs that have to be properly looked at over wise location was great for Uber,taxis and shopping malls shop to you drop men watch out for your plastic.

2024-11-16 • via Nuitee
J
Jehad
2
Pros:

No room service
No king size bed
No breakfast
Staff not friendly not helpful

2024-10-21 • via Nuitee
S
Steven
4
Pros:

Rooms were never cleaned. Had to request toilet paper and other amenities as needed. Receptionist at front desk was not very polite or helpful (although admittedly she did not seem to know any English.)

2024-05-20 • via Nuitee
J
James Kevin
8
Pros:

Fairly good amenities in a good location

2022-10-01 • via Nuitee