Hilton Garden Inn Montgomery - EastChase

Hotels
•
Hilton Worldwide
8.8 (115 reviews)
7665 Eastchase Parkway, Montgomery, Alabama, 36117 , Montgomery , US
1-334-244-0101

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Pets allowed

Facilities

Fitness facilities
Electric car charging station
Free WiFi
24-hour front desk
Wheelchair accessible
Outdoor pool - seasonal
Elevator
Fitness facilities
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Great location with many nearby attractions
Friendly and welcoming staff
Cons:
Cleanliness issues with the room
Room quality did not match the price paid

Categories

Cleanliness
8.08
Room condition issues noted, such as stains and dirt mentioned.
Service
9.99
Staff was kind and welcoming throughout the stay.
Location
9.59
Awesome location with shopping and dining options nearby.
Room Quality
7.54
Overall room quality below expectations due to cleanliness issues.
Amenities
9.07
Comfortable amenities like microwave and fridge were appreciated.
Value for Money
8.53
Price perceived as high given the room quality issues.
Food and Beverage
8.58
Delicious hotel breakfast available.
Overall Experience
9.05
Mixed feelings due to room quality but enjoyed the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:49

Property Description

Welcome to Hilton Garden Inn Montgomery - EastChase, where comfort meets convenience in the heart of Montgomery!

Recreational Amenities
Unwind in our state-of-the-art 24-hour fitness center or take a refreshing dip in our seasonal outdoor pool. Whether you’re searching for relaxation or an invigorating workout, we have you covered.

Dining Delights
Savor delicious meals at our on-site restaurant or enjoy the convenience of room service during limited hours. Don’t forget to enjoy a drink at our welcoming bar/lounge—a perfect way to end your day.

Modern Comforts
Choose from our 112 well-appointed guestrooms featuring refrigerators, LCD televisions, and complimentary internet access. Our private bathrooms equipped with bathrobes and toiletries ensure you feel right at home.

Experience everything that Hilton Garden Inn Montgomery - EastChase has to offer—book your stay today!

Important information:

  • The seasonal pool will be open from May to September.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 115 reviews
Cleanliness: 8.08
Service: 9.99
Location: 9.59
Room Quality: 7.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.05
L
LouAnn • couple • us
6
2026-05-12 • via Nuitee
L
LaRhonda • solo_traveller • us
10
2026-05-09 • via Nuitee
B
BENNIE WILLIAMS • couple • us
8
2026-05-07 • via Nuitee
Z
Zarak • solo_traveller • us
9
2026-04-30 • via Nuitee
C
Carey • couple • us
3
This was bery disappointing
Cons:

Room light on bed did not work. Sterile no art eork, nothing on walls, bed caused back ache, bath room amenities were very poorly place.

2026-04-26 • via Nuitee
N
Nia • solo_traveller • us
10
2026-04-14 • via Nuitee
S
Samuel • couple • us
10
2026-03-23 • via Nuitee
D
Dorsey • couple • us
1
2026-03-16 • via Nuitee
L
LANE • extended_group • us
10
Comfortable
Pros:

Quiet

Cons:

Food selection

2026-03-14 • via Nuitee
M
Martinez • couple • us
7
2026-03-14 • via Nuitee
A
Autumn • couple • us
6
Cons:

Our air conditioner made a loud noise all night. It kept us awake. We were very tired the next morning. We did inform the facility. It was a little better the second night.

2026-02-23 • via Nuitee
B
baileyd575 • Family
2
Terrible
Pros:

Never I repeat NEVER go to this hotel. Checked in at 12:30am after a long travel day and was assigned to a room on the other side of the hotel WITH SOMEONE INSIDE. Went to front desk and was assigned to another room and guess what… SOMEONE WAS IN THAT ROOM TOO. Front desk didn’t care or apologize once. The first room the lights were off and luckily they didn’t wake up, the second room the lights were on so I’m sure they were freaked out. An absolute nightmare. Demanded a refund and checked in at the Hilton next door where the man at the front desk was as nice as can be and considerate of the situation. Went upstairs to double check that the room wasn’t occupied and BECAUSE THEY DO THEIR JOB it was vacant as expected WHEN YOU ARE ASSIGNED TO A HOTEL ROOM. I will NEVER stay at a Hilton garden inn and suites ever again. If I could give this place -10000000 stars I would.

2026-02-06 • via Tripadvisor
P
Patterson • couple • us
4
It was disappointing
Pros:

The lobby was beautiful

Cons:

The bathroom had mold in the shower and sink

2026-01-22 • via Nuitee
T
Tanesha • couple • us
9
2026-01-19 • via Nuitee
K
Kendall • couple • us
10
2026-01-19 • via Nuitee
E
Eunice • extended_group • us
8
Okay for one night and
Pros:

Didn’t do breakfast. But they’re beds were very uncomfortable

Cons:

The beds

2026-01-19 • via Nuitee
J
Jeff • couple • us
9
2026-01-06 • via Nuitee
L
Lester • couple • us
10
2025-12-29 • via Nuitee
5
543phile • Couples • Panama City Beach, Florida
4
Diamond level means nothing!
Pros:

Why did I rate this HGI as poor? Diamond level guests spend thousands on lodging and should expect something for their loyalty to the brand and this HGI location should certainly do better. Diamond members at this HGI location get a $10 dollar credit for food or beverage but what's that worth when two eggs, sausage, potatoes, and a piece of toast with tax and tip is $20??? Some would say, just have the continental breakfast instead since it’s free. This HGI location DOESN'T HAVE A CONTINENTAL BREAKFAST! Even Hampton Inn has free continental breakfast and most all other budget hotels provide that! Diamond level members spend thousands at Hilton brand hotels to reach that status, and this is the appreciation they get for staying at THIS Hilton Garden Inn location! I travel all over the country but for my next trip to Montgomery I don't know where I will be staying, but I certainly know where I don’t plan on staying! If you are a Diamond Member and you choose Hilton brand hotels like I always do, beware that the Hilton Garden Inn Montgomery Eastchase breakfast is in my opinion not a diamond level benefit at all! Diamond level at this hotel means nothing!

2025-12-12 • via Tripadvisor
C
Cristine • family_with_children • us
4
Disappointed
Pros:

Location was good 👍🏼

Cons:

Coming in the hotel lobby it didn’t smelled right and got worst when we got into our room. It smelled like wet rags. Our bedside wall light did not have a bulb on it and the lamp light as well. We went to bed at 11 and our room is in 2nd floor the floor above us was running and stomping at midnight. It was so hard to fall asleep and the ac is barely working and its one of those you cant control its just runs for whatever they set it. I expected more for this hotel i am very disappointed.

2025-11-23 • via Nuitee