19th Hole Hotel

Really nice food and a large menu choice. The burgers were really nice as was the Cajun chicken pasta. Would definitely visit again.

POOR HOTEL !
Freezing cold , huge security light on all night in the middle of the room. Lack of quality, complained to the manager in the morning and was told they would get back to me. Never did. Very average hotel and not worth £120 , better places elsewhere.

I visit Carnoustie often and have stayed at this hotel a few times, and now won't go anywhere else. Always made to feel welcome by all the staff. The rooms are spotless, the bar is inviting with lovely regulars, the food is delicious with a nice choice of meals. I can't fault it at all.
A special Thank You to Ruth and Ava for always making sure my room is exactly as I like it, and for having a lovely smile all the time despite their hard work.

Excellent staff, very pleasant and welcoming.

Warm welcome. Friendly staff.

Booked The 19th Hole whilst visiting friends in the area. Room was clean and most of the staff friendly. Has free parking to the rear of the hotel and is within walking distance to the promenade/seafront area of Carnoustie. On my night of arrival (friday) I noticed a guest being served steak pie at approx 8pm....enquired with a member of the bar staff could I order food and they advised no as the kitchen was now closed.....even though another member of staff had just that minute brought out steak pie for another guest in the hotel.....
I ended up staying over an extra night and again booked my stay through Expedia and paid expedia on my debit card for the extra night as i get a discount with my blue light card.
On check out I met "Linda" who advised me she had just returned from holiday. I advised I just wanted to check out. Linda advised they had not received payment for my extra nights stay....i advised i had booked with Expedia and that they would receive the payment from them in due course ....I even displayed my bank acc statement to them to confirm I had paid. Several days later Linda took an unauthorised payment from my debit card instead of chasing up Expedia for payment!..so i had then paid twice for the room I stayed in for the extra night! I ended up having to phone Expedia to explain the situation and what Linda had done. Expedia apologised profusely and refunded me my money that I had paid them. Terrible customer service from Linda and what an absolutely disgusting way to treat paying customers! I wont be back for that reason, avoid this hotel like the plague. Surprised you have any customers left if this is how you treat them.

Booked The 19th Hole whilst visiting friends in the area. Room was clean and most of the staff friendly. Has free parking to the rear of the hotel and is within walking distance to the promenade/seafront area of Carnoustie. On my night of arrival (friday) I noticed a guest being served steak pie at approx 8pm....enquired with a member of the bar staff could I order food and they advised no as the kitchen was now closed.....even though another member of staff had just that minute brought out steak pie for another guest in the hotel.....
I ended up staying over an extra night and again booked my stay through Expedia and paid expedia on my debit card for the extra night as i get a discount with my blue light card.
On check out I met "Linda" who advised me she had just returned from holiday. I advised I just wanted to check out. Linda advised they had not received payment for my extra nights stay....i advised i had booked with Expedia and that they would receive the payment from them in due course ....I even displayed my bank acc statement to them. A few days later Linda took an unauthorised payment from my debit card instead of chasing Expedia!..so i had then paid twice for the room! I ended up having to go to Expedia to explain what Linda had done. They apologised and refunded me my money. Terrible customer service from Linda and absolutely disgusting way to treat paying customers! I wont be back for that reason, avoid this hotel

Nice room with great pub an food.

Warm friendly reception. Clean and tidy room with comfortable bed and linens. Great pub with excellent food. The staff is full of wonderful warm Scottish people.

Excellent hotel and all the staff were brilliant

Disappointed that Expedia would be rating this hotel as they did . Never booked in , no reception … just a note to find someone in the bar … who was alone and couldn’t help . No more than a local drinking spot . Unacceptable . Noisy, smelly. Still await request for refund almost a week later.

Room was very clean and tidy, food was excellent, staff were incredibly welcoming and friendly going so far as to go and buy some bathroom supplies

Clean room very warm friendly staff good menu fairly priced very central location

Amazing stay.
We stayed in the family room for just a night. Lovely, friendly staff.

Great hotel and close to the Golf course

All good

Used this hotel a number of times as it is the best small independent hotel in the area. Will use it again.

Was taken across the road and into a converted house and the out the back garden where the room was a small extension with a door straight into the garden. Not great and won’t be back even if cheaper

We stayed in the golf suite for three nights … fantastic apartment with fantastic views but oh my goodness …
- hairs in bath
- dirty sheet on bed
- so much dust.. the standard lights and tv were covered
- filthy shower
- blind didn’t work so could not open windows
- extremely difficult to open patio doors
- pepper pot empty and absolutely filthy
- the hair dryer was covers in a film of filth
It needs a refurb , settee worn out, flooring in bathroom awful…. Very tired apartment and very dirty sadly.

For the money it costs we were not happy at all. What a shame …

Great Hotel, clean, comfortable bed.
Good location. Busy bar at the weekend we there there, but did not disturb the room.
Nice walk along seafront & golf courses near by.