Valeria Madina Club - All Inclusive

Very clean hotel and plenty of good food. Lots of very helpful staff and fabulous animation team specially fadwa with her big smile , had a few issues but rectified quickly and efficiently

Excellent from the moment we arrived. Location, perfect. Rooms clean and spacious. The team around the hotel are brilliant, all staff are very friendly. I will definitely be returning next year!! Big love for this place 💖

A lovely friendly family holiday resort, needs more entertainment in English, staff are amazingly friendly and helpful

Fabulous holiday.
Staff are attentive and caring, lots of smiles.
Room is clean and cared for just a little dated.
The grounds are beautiful and cared for .

I love that resort , highly recommend from my side
The Staff are very friendly and great service including food , activities , pool etc
The manager are very helpful I would love to come again

I really love that resort of hotel. Big recommend you all goes there. They have everything including and fantastic service. Very friendly people and staff there. Very good they have lots of activities and very worthy goes there. ❤️

We were really looked after by fadwa, the room was lovely, food was brilliant, not keen on the entertainment, but the company we had made up for it, fadwa made sure every day, that we were enjoying our holidayp

Food excellent hotel clean and tidy

A little disorganised on arrival with bedding but rectified after an hour or so

I am here now the hotel is lovely, staff are amazing very helpful, animation team are excellent especially Fadwa. Food is good plenty of it.
They would be a good idea to put a toot toot on to take disabled to and from aquapark

Arrival
We arrived around midday, but check‑in wasn’t available until 3pm. As this was a package holiday with EasyJet, I found it a little surprising. If you’re arriving early with a tour operator, be prepared to wait. That said, it wasn’t a big issue—wristbands were issued straight away, so we used the time to explore the hotel.

The Grounds
The grounds are pleasant and reasonably well kept. Nothing spectacular, but clean and inviting enough to enjoy a stroll.

Facilities
It’s clear the resort has invested in activities: paddle boarding, tennis, football, volleyball. Plenty of pools and loungers spread across the property, so you’re not short of options to relax or keep active.

Accommodation
This was the weakest part of the stay. We were in block 500, and “in need of a revamp” would be putting it mildly. The air conditioning barely worked, ants in the room, holes in the walls, broken sockets, no toilet roll holder, and a soap dispenser just left on the sink. Exposed wiring with no bulb fitted didn’t help either. Honestly, the room felt closer to 1–2 star standard.

Food & Drink
The main buffet was often hectic, mostly because of its size, but the food itself was generally well cooked and tasty. The biggest frustration was the glass situation—it felt like a scavenger hunt trying to find one at meal times or the bar. Bars were fine but limited, and peak times got very busy. No table service, and again, glasses were scarce. My tip: bring a flask if you want to avoid the hassle.

Summary
Overall, we enjoyed our short 5‑day stay. For that length of time, the faults didn’t overshadow the holiday. Any longer, though, and I’d have been disappointed. The hotel has potential, but the accommodation and food/drink setup really need attention. Fixing something as simple as the glass shortage would make a big difference. If improvements are made, I’d consider returning—but as it stands, once was enough.

Fantastic in every sense, food is great, staff very good and helpful, I recommend this place for family holidays

After reading some of the reviews for this hotel, it actually made me want to swap not only the hotel but the location as well. However, I arrived here 10th/17th April with my granddaughters aged 15 and 6 to a thunderstorm that made us divert to Agidir. After finally arriving at the hotel we were taken by buggy to our room.
The room was large enough for the 3 of us and we were in 834 which is opposite the water park. It was clean and had plenty of sockets for our chargers. Even though it was after midnight, the hotel opened the restaurant and a great variety of salads was available for us late arrivals. The room was cleaned daily to a great standard by a lovely friendly young lady.
The rain continued over the weekend but didn’t dampen our holiday spirit as all the kids still played happily in the heated swimming pool which was amazing.
After the sun arrived and we’d explored the resort we actually couldn’t understand why this is just a 3* hotel. Every single member of staff we came across was polite, helpful and kind. The food was a great variety every day and had 2 microwaves, if like me you like things piping hot… do not get me started on the delicious desserts, the fact that I came home 4lbs heavier speaks volumes! The moral of the story is, don’t believe everything you read, this hotel is a little hidden gem, and I’ll be returning in September. We had an amazing time from start to finish. Thank you to the staff of this hotel that work long hours but keep smiling and nothing is a problem to them. See you all again soon. 🥰

What can I say…. An amazing week had and so much so we already booked for same time next year.

All staff work endlessly and the animation team was one of the best we have seen. Times pumping all day atmosphere was fab.

Food didn’t disappoint and recommend the omelette at breakfast.
Cleaners are outstanding and our room was left beautiful every single day and fresh bottles of water left in room.

Only few things I’d maybe change. The bars ran out of glasses every night especially in sports bar! We found the bar quite poor. And where asked to pay for spirits but we are all inclusive.

We always bring our own juice cups so that was a blessing.

We loved our stay and definitely recommend ❤️

First of all, we didn’t even book this hotel, we actually booked Dar Atlas who separated us from our family and sold us this hotel as an adults only, and forced us to check in here instead, due to over booking because they were having refurbishments. To say these rooms are outdated is a pure understatement. They were completely nasty, unclean - not once did the bedding get changed, there was all sorts of insects, dead and alive hanging out in cobwebs in the bathroom, pubic hairs melts coming back up in the sink, mould around all of the silicone and even around where water comes out, the shower head was so bad that my hair would go greasy when I washed it, it wasn’t the water as it was fine in the outdoor shower. At one point we were not given clean towels, we chases this up 5 times with reception who kept laughing at us telling us different things, so we never actually got our towels, we ended up just checking out. There was a massive thunder a lightning storm with huge downpours, we were in Riad 8, so when we got to our disgusting room
The door wouldn’t even open, my friend had to walk back to reception laughing at him drenched. There was also no phone in the room. The balcony was so disgusting I wouldn’t even wear a hazmat suit to sit on it.
If you’re not French don’t expect to be treated well by staff, they’re completely discriminant, we
Asked for late check out, they’re told us every day to comeback, we did, on the day of departure they told us three times to come back at different times, to be told there’s none, but we watched a French family get late check out. The suitcase area is not secure and my case had been opened and a zip snapped, they couldn’t have cared less. The food was rubbish, we only had it here one night, it was so cramped and small. Every time I was in the room my throat and tonsils would hurt severely but when I’d leave it they would start to get better, so who knows what is wrong with the
Room. The lights to the stairs of the blocks never work at night so it’s dark and dangerous. I’d rather sit in a bath of acid then ever return to this abhorrent hotel. If you are British, please don’t

To be honest I was very skeptical after looking at the negative reviews however our experience was more than fantastic. Water park, pool were well maintained and staffed. Main pool was heated and aqua Park with multiple slides was so thrilling for the kids. Bar has constant service for drinks throughout the day. There was so much food variety for kids to pick and choose. Staff at the restaurants and servicing the rooms were very friendly at polite. Reception staff was always helpful.
Few suggestions, there should be map of the resort which should be handed over at start to get idea of where things are.
We arrived late at night and it was raining heavily, it would have been ideal if we were guided to our building and room.
The room that we were first allocated wasn't the best so the next day we changed to a different which was all good.
There is bus service to Marrakesh city which is cheaper than taxi available from outside. However it needs to be booked a day in advance.
Overall experience was good and good value for money.

What an experience it was at this hotel, and not in a good way. After reading reviews I thought it can not seriously be that bad and it was.
At meal times you have to hunt for clean glasses and cutlery.
Staff mainly the men are so rude it’s unbelievable.
If you have a purple wrist band you are ignored by most of the staff. Check in on first day arrived after a flight delay man on reception was so rude, didnt even explain where we needed to go for our rooms, was just expected to find them.
When it says all inclusive it’s not, there is limited time you can get snacks and trying to order them at the snack bar is a challenge in self.
Only good thing about the hotel was the cleaning lady nabiela she was fantastic so friendly and accommodating to us communication was excellent, fresh towels every day.
Our rooms were in the block 900 and our rooms went to bad beds were comfy, had to turn the fridge of as was very noisy.
My advice if you are coming with children is pack water toys as the shops tried to charge me 500 dm for two rubber rings that you can get in Poundland for a couple of quid.
Bring water bottles also as they only provide one bottle of water per room per day.
There are water stations in restaurant where you can fill up them when they are working.
The weather was not great when we were there so we didn’t get the full entertainment package.
The water park is great kids loved it but not everything was open to access and they only had 8 rings for everyone to use, so kids had to wait until I had a word with the lifeguard as same family used them multiple times and quite a queue was building.
I dread to think how the hotel operates at the height of season with everything over all.
I reported everything that I felt needed improvement to the customer services manager.
This hotel is definitely not a 4 star hotel I’d say it’s lucky if it got a 3 star rating.
The hygiene for cutlery and glasses is very poor staff rinse through a bowl then dry and put on table and disposable cups go through the dishwasher.
There was good and bad with the whole experience but I would never return to the VALERIA MADINA club resort again.
My grandsons loved the heater pool and the entertainment staff at the pool were excellent all friendly and welcoming.
I think that a hotel that has different coloured wrist bands for different nationalities says a lot about the place.
English is purple and other nations are turquoise and staff are more accommodating to the turquoise band wearers.
If you have booked the hotel just be open minded as your experience might be totally different to ours.
Taxis are cheap to catch to places.
My lot did the quads and said it was a great experience.
Make she bring insect repellent and plug ins as they were biting and very painful when they did.

Our stay at [Valeria Madina] was a profound disappointment. Having read positive feedback prior to booking, I am in utter disbelief that this resort/ establishment has received any 5-star reviews; our experience was the polar opposite, defined by systemic failures and safety risks.

Furthermore, upon addressing several issues with staff and management the lack of care, concern and nonchalance was quite frankly appalling!

Critical Issues:

• Health & Safety: We were served dangerously undercooked poultry and encountered cockroaches and bird droppings in dining areas. Unlit pathways made navigating the resort at night hazardous.

• Accessibility: Management ignored our request for a room suitable for our autistic child, placing us hundreds of meters from reception in a location that caused him severe mental and physical distress.

• Facility Failures: No functional AC, no Wi-Fi. The constant failure of our room key cards was beyond frustrating, especially given the repetitive, exhausting treks to reception it required. One balcony was unusable due to nesting peacocks, and clean towels were rarely provided.

• Service: The "all-inclusive" bar frequently ran out of basic drinks and ice, some staff members were rude, and promised services never materialised.

This trip was a source of significant stress and financial strain. Given the professional standards expected of an easyJet Holidays partner, the reality of this experience fell abysmally short!

This was one of the worst hotel experiences we have ever had. What was meant to be a 40th birthday celebration turned into a stressful and genuinely concerning stay.

The hygiene standards were appalling. We were served undercooked poultry multiple times, which is a serious health risk. The dining area was infested with birds flying around while people were eating, leaving droppings on tables. We also saw cockroaches in public areas, and one of our rooms had a fly infestation.
Also the toilets and urinals were blocked and flooding onto toilet floor.

The hotel is poorly maintained and unsafe. Pathways were completely dark at night, making it dangerous to walk around the resort. The door to one of our rooms was so stiff it required full body force to open and close, which actually resulted in injury. Key cards constantly failed, forcing repeated long walks to reception.

We specifically informed the hotel about an autistic child in our group with mobility difficulties, yet we were placed far away from facilities with no consideration whatsoever. Combined with the lack of lighting, this caused real distress and could easily have resulted in a serious accident.

Basic amenities were either broken or nonexistent:
• No working air conditioning
• No Wi-Fi despite it being advertised
• Constantly having to chase for clean towels
• The bar regularly running out of drinks at peak times

Customer service was just as poor. Staff made repeated promises (like currency exchange “tomorrow”) that never materialised, and one member of our group was treated very rudely.

This hotel falls far below acceptable standards in every way—hygiene, safety, maintenance, and service. It should not be sold as part of a holiday package in its current condition.

AVOID THIS HOTEL AT ALL COST!!!!

Arrived to have to wait 4 hours for a dirty room, then we had no toilet paper and no towels. The staff and management were informed and still unable to provide the standard of service they said they could

We have had an incredible holiday. The staff have been incredibly friendly - from the entertainment team to the housekeeping and waiting staff.

A big thank you to Ouma, Aziz, bono and Salah for making the poolside fun and keeping everyone entertained.

Very clean, lots of choice and overall am amazing option for a 3 star holiday.

Will definitely be back!!