Valeria Madina Club - All Inclusive

Went last year. Enjoyed it so much booked again. Will be going next year too. Lovely staff, all of them. So helpful. Fantastic food, comfy beds. Can’t think of a single thing to complain about. Really have to compliment then on value for money, and catering to families, groups, couples equally. It’s a lovely mix.

We had been informed by jet2 prior to booking our holiday that there would be building work going on so we expected very little. However we were impressed by how welcome we were made. Our luggage was taken to our room in the little buggy and when we got there it was clean, well maintained and we had no issues. Throughout our stay (1 week) the room was cleaned and fresh bed linen and towels every day. The beds were comfortable, the shower very high powered and refreshing.
The food was typically Moroccan/French but tasty if you're prepared to experiment. The staff in the restaurant were efficient, friendly and always greeted us happily. Wine served with meals was good quality and served in half bottles which was a nice touch, as was the fact that tables were set in the evening with lovely white table clothes and napkins. There are birds flying around at times but the staff do a reasonable job of ensuring they're away from the food. Microwaves are available if you prefer your food piping hot .
The pool areas and grounds are immaculately kept with gardens, fountains maintained by a team of impressive employees.
The animation team are excellent and work hard getting to know people and are always kind and pleasant.
Even though the weather was poor we enjoyed a lovely relaxing time away.

What a wonderful place to go when it's so cold at home . Food was fantastic .. staff were even more fantastic .. so very clean .. can't thank the staff enough & a special thanks to the manager who checked on us daily .. it's a must xx

Just got back from an amazing 4 night stay here, literally couldn't fault a thing. Rooms were spacious, with nice decor, large comfy bed and good shower. Fridge in room and bottled water left each day. Food was delicious, we have eaten so much! We loved the Morrocan food, they also have freshly cooked pizza, pasta and so much salad choice. Staff in restaurant are so attentive, bring you bottles of wine and constantly clearing tables. The hotel was spotlessly clean, the cleaners all around the hotel work so hard, rooms cleaned daily. All the staff were brilliant, we have teenage kids so can't comment on the kids club but the animation team were so much fun and always joking around. If you want to get involved with darts, games, aqua aerobics, water polo etc you can but there is no pressure, if you want a quiet time the pool near the aqua park is very nice and relaxing and so is the Mango bar pool but the main pool is heated . You pay for drinks at Mango but the cocktails were lovely. Water slides great fun and we made use of the tennis courts. Construction work is so minimal, we were near it and it didn't disturb us at all and nothing is closed. I'm confused by the last few bad reviews as we couldn't have had a better experience here. The staff spoke brilliant English and were happy to talk to you in English, made announcements in English and were always on hand to help. There is a shuttle to Medina but we were late realising this so got a taxi which reception called for us. We enjoyed the Souks and did quad biking one day but also enjoyed relaxing at the hotel, a perfect mix. I rarely go back to the same hotel but would definitely return here.
Tips: take layers at this time of year it's chilly in the evenings but rooms weren't cold. You can ask for chips at the snack bar they cook them fresh. Pool towels can be hired with a deposit.

I would like to share that the hotel was very clean, food was delicious and entertainment was amazing.Very friendly place for families and children and not only. Just love it.

After reading the reviews of this hotel we weren't looking forward to going but I have to say this hotel was lovely. The hotel is very clean and yes there are birds flying around in the dining area but never seen any dirt about. Staff are polite and would do anything (as long as you tip them lol). The food was lovely and yes sometimes it was a bit cold but I just blasted it in the microwave but there were loads of options. The wine at dinner is very good but trying to get a Coke Zero is very hard and you had to go to the bar to get it. Sometimes getting coffee and tea in the morning wasn't easy as there are only 2 machines and 1 was broke sometimes. Also the hot water for wasn't really that hot. The entertainment was very good and there was lots to do if thats your thing. All the pools where opened including the water park, the heated pool was lovely as it was a bit chilly.
The rooms where ok basic but clean so couldn't ask for anything more than that. I would say that the air con isn't great and the room was roasting (not sure if we were working it correctly). We did have an issue with the safe when it didn't work but they came and sorted it out straight away.
We seen one section that was being worked on but it didn't affect us and never seen or heard anything.
Overall I would recommend this hotel

Check in bit of miss, got room which we had to find on our own. No electricity, but easy changed at reception when wee went back.
After that great holiday, staff work really hard to make holiday great. All activities in both English and French.
Food and service excellent. Not English food but what do people expect. Come to different countries to experience food and culture. Morroccons friendly lovely people.

I am not recommended this resort for tourists who has transportation. Because they do not let our transportation to get the clients for inside the resort

Hotel was terrible! Upon opening the door of the riad was a cockroach. I pointed it out and they done nothing about it. Then there was a terrible smell coming from my room - smells like sewage. Aqua park is closed and there is construction works going on throughout the resort and they leave food waste pilled up in bags everywhere! There is an English language barrier but you can communicate with the staff. Food is under cooked and cold, with 2 microwaves provided which is terrible. You have birds flying in the restaurant eating the bread on display - Not a good look. Will be requesting a partial refund as this is not what I paid for

Honestly, one of the best stays I ever have in Marrakesh everyone all the staff is absolutely amazing made my stay very pleasant that’s why I keep coming back to the resort. The animation team is probably one of the best in the industry pika is absolutely amazing and accommodating and takes the time to make everyone including myself feel welcomed and well looked after and katy one of the best people and animation team members in the whole industry amazing and funny and also takes the time to make everyone feel accommodated and makes sure everyone has fun Will definitely be coming back

Dont bother going if your not french staff extremely rude if you dont speak french give them diffrent coloured bands so are prioritised food is awful and cold rooms dirty and moldy stinks of sewage pools shut if you have booked already asked to be moved if you dont want to be disappointed

To be honest alllll

L'emplacement loin de la pollution. Le personnel est souriant et accueillant.

We are currently here on a last minute family trip, despite the renovation work we are having a great time. The kids are having so much fun with the animation team, especially Katy & Joe!
Last night there was a british night! Poker, darts & karaoke! Brilliant.
We are sad to be going home! But will be returning ASAP!

Animation team was the best part of the experience

Pika the entertainment staff looked after us. He’s amazing!

Absolutely appalling wouldn’t come here again you either like it or you don’t but our experience have made us not like it. There is a limit to drinks got told off for having two drinks even tho we are all inclusive, ants infested room, water stopped working at one point. Reception was absolutely rude to us made us pay a £65 deposit and didn’t give it us back despite getting told we was getting it back after we check out. Bar only served everyone else other than the English left us till last unless waving money to them. They do not like British people everyone has different coloured wrist bands of where you come from like England purple ext. manger was rude and gave me and my friends dirty looks. Had to ask housekeeper to clean our room and they still didn’t do it. Other then that animation team made us feel welcomed and they was so friendly especially peka and katy they made us feel welcomed.