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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Clubhouse
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Sauna
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Massage services
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Heated pool
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Public transport tickets
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Baby safety gates
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Infinity pool
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Golfing on site
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Scuba diving on site
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Snorkeling on site
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Private beach nearby
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Clubhouse
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Fishing nearby
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Health or beauty spa nearby
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Horse riding nearby
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Swimming nearby
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Water sports equipment
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Beach club nearby (surcharge)
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Bicycle-friendly property
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Electric bicycle charging station
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Beach toys
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Vegetarian menu options available
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Sea Views
Award-Winning Dining Experience
Indulge in a culinary journey at Sands Restaurant, where creative menus feature freshly caught Cornish seafood and local produce. Sip on cocktails and enjoy tapas in the conservatory, or treat yourself to an indulgent afternoon tea.
Relaxation and Entertainment
Unwind by the outdoor swimming pool or on the sea-view terrace while taking in the breathtaking surroundings. Enjoy live entertainment in the traditional bar or retreat to the grand lounge for a moment of tranquility.
Immerse yourself in the charm of Carbis Bay and Spa Hotel, where every detail is designed to offer you a memorable stay. Book now to experience the perfect blend of luxury and seaside serenity.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 0 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
Location fantastic. Spa wonderful. Our room was very nice and restaurants were great. Staff at Walters on the Beach amazing. Cocktails fabulous.
Nothing everything greta.
Such a fantastic location for a mini break with the family and dogs. Lovely comfortable apartment which is dog friendly so no one stayed at home! At the Carbis bay they always go the extra mile, a gluten free cake was waiting for us on arrival! Amazing!
They offer the best breakfast in the most beautiful surroundings and nothing is too much trouble for the staff at Carbis Bay.
We ate in the beach club restaurant and were very well looked after by Georgianna and her team. The food is excellent and there are many gluten free options and all with a stunning view of the bay while you eat!
Highly recommend this wonderful hotel and we can’t wait to return in October.
We have stayed at carbis bay hotel a number of times over the last two years, and we always request the same beach suite room.
We love the location of the hotel, and the spa is amazing. The staff have always been excellent as well.
However, this will be our last visit until there are some improvements. We both feel that the hotel is due a refurb, as it just isn't at the level you'd expect for the price being paid.
At check in, historically we've always asked if we needed help with our bags however this time it was not offered. We also remember previously having a handwritten note left in the room welcoming us to the hotel, but again we didn't have that this time.
The rooms need a good deep clean and some TLC. In our usual beach suite, the grouting on the bathroom floor tiles has turned black in places with a crusty layer on top. Some grout has also come up completely. It also seemed like the outside of the toilet had not been cleaned, as it had some dried urine marks on it... There were also dried toothpaste splatters underneath the shelf above the sink. We also found a hair on the bathroom floor.
The finishing piece around the top of the rainfall shower has also been broken for at least 2 years now - it's not really a big deal, but just shows that either no one checks for these things or they don't care to fix them.
Furniture and decor across the hotel is generally a bit tatty, and doesn't feel like luxury.
The breakfast menu seems to have changed since our last visit, and IMO not for the better (but that is just our preference).
We really like the spa and my wife had an enjoyable massage, but said the masseuse never asked about pressure, comfort, etc.. unlike in previous years.
Overall - we no longer think this hotel is worth the money. It's definitely in need of some TLC to bring it back up to the level you're paying for.
What they do well : staff are extremely nice, from dining room to housekeeping to front of house. Nothing is too much trouble. They go the extra mile to make your stay great. Views are fantastic and the location is right on a beautiful sandy beach. The spa is really great, including a large hot bubbles pool which is blissful and outdoor swim pool and large sauna. All look out over the sea. Rooms are clean, comfortable and the bathrooms spotless.
Less good: dining is not great. They need a new chef. Breakfast is not well cooked or conceived and over-complicated.. and just overall not the treat you’d look forward to. Simple, traditional semi buffet would be better. Less expensive hotels do it better. I think the coffee / tea set up in the rooms needs a rethink.
Price - these are four seasons prices. It just isn’t a four seasons experience. Better dining would really elevate things. Small detail - synthetic hollow fibre pillows were a bit cheap and I found them very uncomfortable. For the price level that needs looking at.
Highlight - all the staff .. and the spa overlooking the sea.
Unfortunately, this stay was a very different experience from what we expected, and not in a positive way.
We stayed in a beach suite, which came with a shared kitchen. This felt much more like a hostel setup than a luxury hotel experience. Although we were provided with a kettle, the cups supplied were not even suitable for making coffee, which felt like a basic detail overlooked.
The balcony door also did not lock properly, which was concerning from both a privacy and security perspective and added to the feeling that the accommodation was not maintained to a high standard.
The spa experience was also disappointing. During our treatment, we were never asked about pressure preference, and there were rarely staff around to order drinks, which took away from what should have been a relaxing and attentive environment.
At breakfast, items we ordered were missing, and no one checked back to ask if everything was okay or if we needed anything else. The lack of attentiveness from staff was noticeable throughout our stay.
Overall, this was a very expensive trip that unfortunately did not deliver the level of service or experience expected from a 5-star hotel.
We thoroughly enjoyed our stay at The Pods, the staff at The Carbis Bay Hotel were extremely welcoming and helpful from check in right through to check out. The Pod itself was beautiful and well equipped, with lots of extra goodies on arrival which was a lovely touch. The location itself was lovely and so peaceful, it was the perfect place for a relaxing family gathering for a special birthday. We couldn't recommend enough and look forward to returning again in the near future!
My wife and I recently enjoyed a wonderful weekend stay at the Carbis Bay Hotel to celebrate our anniversary, and we couldn’t be more impressed. From start to finish, the experience was seamless, but it was the exceptional staff who truly made our celebration unforgettable.
World-Class Dining & Service
A special mention must go to Jerry and Miheala at Walter’s Restaurant. They went above and beyond to recognize our anniversary, providing service that was nothing short of elite. It’s rare to find such a perfect balance of professional and personal touches.
Our mornings were equally impressive thanks to Catalin, whose service at every breakfast was amazing—it was the perfect way to start each day.
Drinks & Relaxation
We also spent some time in the bar where Ion looked after us. He is a master of his craft; the cocktails he prepared and served were fantastic and added a great vibe to our evenings.
For relaxation, the Spa was a highlight. Raluca looked after us fantastically during our time there, ensuring we felt completely pampered and relaxed throughout.
A Return Visit is Already Booked
The level of service across the entire hotel is a credit to the team. We were so impressed by the whole experience that we have already booked another stay for March. We are very much looking forward to returning!
We stayed in the main hotel in a room overlooking the bay. The check in was warm and welcoming. Our room was not quite ready as we were early. Staff took our bags and we headed to The Orangery for a glass of the local sparkling wine. When the room was ready we headed up to a fantastic view and nothing was out of place. We had a wonderful evening and stay. The breakfast was particularly good with room service from happy staff. We would like to give a special thanks to Tyler,Olly,Sahara Troy & Jamie-Lee. Would recommend Carbis Bay Estate any time.
We arrive during the storms in early January to be told that the hotel had no electricity and we couldn’t stop. As this was our honeymoon the hotel helped us find alternative accommodation owned by the chain until they were sorted. This issue was sorted later that day and we arrived a day late. The hotel was very willing to extend our honeymoon by the day that we lost. we couldn’t thank them enough. We had one of the sea view suites overlooking the beach. The standard in the room was exceptional, we had a roll topped bath that you could see the beach from which was a treat each evening. The restaurant and the quality of the food was second to none. All the staff that we interacted with were helpful and willing to go the extra mile to give us the best experience ever.
All in all a quality hotel that we would recommend to anybody wanting a relaxing luxury sea break.
We booked for a 5 night stay last Saturday, 24th January. Allocated a room in the main hotel, it was very well appointed with dual aspect windows and a king sized bed.
We had requested a small fridge in which to store some medication but, unfortunately, this did not work.
Mentioning this, and a very slow draining basin, we were immediately offered an upgrade to a Beach Suite which, as the name suggests, overlooked the magnificent Carbis Bay.
On entering, my partner had a tear in her eye, such was the impact this suite has on the senses.
This suite is absolutely breathtaking, roll top bath, walk in shower, beautiful toiletries and the softest of towels.
Into the main bedroom and lounge area, the underfloor heating provided ample warmth, plentiful wardrobe and storage space, sofa, chairs and dressing table along with the king sized bed. And I mustn't forget the 55" wall mounted TV.
But the room was completed by the stunning views of the beach, accessed by a private lift.
The private balcony with table and chairs was tempting but the weather was not informed of our visit!
This really was a fantastic experience facilitated by Jaimie-Lee, the ever smiling and so helpful receptionist who made this possible. Nothing was too much trouble for her and her colleague, Troy.
Each afternoon, we answered a soft knock at the door to be greeted with two glasses of bubbles and an invitation to enjoy freshly baked cakes and unlimited nibbles. Perfection!
Such an experience deserves to be repeated and we have booked to return at the end of March for a further 5 night stay.
To finish, the service from all of the staff sets the standard of the 5* rating which is richly deserved.
We cannot wait to return.
Rob S.
We stayed in the Carbis Bay pods and had nicest time, the estate was beautiful and the staff were so helpful, thank you to Josh & the team ❤️
This was a last minute booking as I was in the area and needed a place to say. Little did I know I discovered a hidden gem.! Absolutely stunning spa overlooking the sea, amazing food in top quality restaurant, and the room was beautiful especially the views. Cannot wait to come back.
Spa
Views
Cottage
Initial accommodation we were offered was poor and far from the actual hotel.
Eventually offered better accommodation when we complained.
Some staff friendly, others a bit rude and on their phones quite a bit.
They forgot our breakfast, despite asking for our order. Only brought to us when I complained.
Spa has limited time for children.
Not a very festive atmosphere in this expensive hotel. The heating needs an upgrade The restaurant in the hotel is a conservatory and was cold.
Christmas lunch was definitely 2 star and for some reason none of their meals are served hot always warmish They need a new cook.
Their moto is charge the customer for everything and then add a 10% service charge.
No lift and some rooms are up plenty of stairs.
Hotel lounge is a bit pocky and there is no bar just staff service
Give the Carbis Bay a miss it has seen better days and there are more hospitable ones in Cornwall
We weren’t informed at the time of booking or in advance of arrival that the room being booked wasn’t on the main property. This required us to take taxis back and forth from the glamping site to the hotel or into town, as none of it was walking distance.
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