Southern Cross Inn Matsumoto

Hotels
8.3 (483 reviews)
Ote 4-9-3 , Matsumoto , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Massage services
Fire extinguishers
Smoke alarms
Key access
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.63
Multiple mentions of cleanliness issues such as mould and dirt.
Service
9.1
Numerous sentiments highlighting friendly and helpful staff.
Location
9.14
Many reviews emphasize the hotel's proximity to attractions such as Matsumoto Castle.
Room Quality
7.09
Comments about outdated rooms and some discomfort in facilities.
Amenities
8.12
Amenities are generally satisfactory but with some room for improvement.
Value for Money
8.58
Value is considered good for the price, despite some issues.
Food and Beverage
8.13
Breakfast options considered decent with local flavors.
Overall Experience
8.6
Guests had a generally pleasant experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:50

Property Description

Convenient Location
Southern Cross Inn Matsumoto is ideally situated just 1 km from Matsumoto Station, making it a perfect choice for travelers. The proximity to attractions like The Japan Ukiyo-e Museum and Matsumoto Castle adds to the convenience of staying at our 2-star hotel.

Comfortable Accommodation
Our air-conditioned rooms are designed to provide a comfortable stay, featuring free WiFi, private bathrooms, flat-screen TVs, and cozy bed linen. Whether you're here for leisure or business, each room with a desk ensures a relaxing environment.

Exceptional Services
Enjoy a delightful buffet breakfast every morning and benefit from our multilingual staff who are ready to assist you with valuable information about the area. The complimentary use of bikes adds to the charm of exploring the surroundings effortlessly.

Book your stay at Southern Cross Inn Matsumoto for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MMJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    Children up to and including 9 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs JPY 800 per stay.

Location

Guest Reviews

8.3
Based on 483 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.6
K
Keiji • solo_traveller • jp
6
2026-05-30 • via Nuitee
Y
YUKARI • solo_traveller • jp
8
Pros:

松本の駅からも近くて松本城も近かったので
また、清掃のかたの気配りが嬉しかったですし、朝食も美味しくいただきました！

Cons:

窓からの景色がさえぎられていた点くらいです

2026-05-29 • via Nuitee
S
Sofia • extended_group • es
7
It was great for the value ! Definitely coming back with more rooms :)
Pros:

Clean, worth its price

Cons:

The bed for 2 people is way too small, I would suggest you get one bed for one person.

2026-05-29 • via Nuitee
R
Ricardo • solo_traveller • ar
7
Pros:

La ubicación, la atención de recepción.
La relación del precio con desayuno incluido

Cons:

La habitación muy pequeña y el sistema que tiene del baño cabina

2026-05-27 • via Nuitee
S
sylvie • solo_traveller • fr
8
2026-05-25 • via Nuitee
P
Pascal • solo_traveller • fr
9
Hôtel bien situé. Parking gratuit
2026-05-24 • via Nuitee
G
Grzegorz • solo_traveller • pl
8
2026-05-21 • via Nuitee
A
alex • solo_traveller • ca
7
2026-05-21 • via Nuitee
L
Larysa • couple • il
9
2026-05-20 • via Nuitee
V
Victor • couple • dk
6
2026-05-20 • via Nuitee
H
HUA CHENG • couple • tw
7
2026-05-19 • via Nuitee
H
Hendrik • extended_group • au
7
Pros:

The location was perfect; close to the castle, restaurants and convenience stores.
The breakfast was also good and the coffee machine a bonus.

Cons:

The property is a little dated and the rooms very small.

2026-05-18 • via Nuitee
E
Erica • extended_group • it
7
2026-05-17 • via Nuitee
H
Héloïse • couple • fr
10
2026-05-15 • via Nuitee
Y
Yoko • couple • jp
8
松本城に非常に近いが安い。バリューが高い。
Pros:

ロケーションが良いわりに宿泊費が安い。珈琲無料。

Cons:

風呂のシャワーが弱い

2026-05-13 • via Nuitee
K
Kunihito • couple • br
8
Pros:

Quarto limpo e grande

Cons:

Faltou só entrada de USB pra carregar o cel

2026-05-10 • via Nuitee
B
Blanca • solo_traveller • es
4
Pros:

Estaba cerca del castillo

Cons:

Muy sucio y viejo

2026-05-10 • via Nuitee
渡邉 • solo_traveller • jp
7
2026-04-29 • via Nuitee
W
Waiyawut • extended_group • th
10
Pros:

คุ้มค่า สะดวก สะอาด

2026-04-27 • via Nuitee
T
Thanyaphon • solo_traveller • th
10
Pros:

เครื่องอำนวยความสะดวกครบ เหมาะสำหรับครอบครัว มีเด็กโต ไปพัก4คน พ่อแม่ลูกอายุ9ขวบกับ13

2026-04-27 • via Nuitee