Southern Cross Inn Matsumoto

Hotels
8.3 (430 reviews)
Ote 4-9-3 , Matsumoto , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Massage services
Fire extinguishers
Smoke alarms
Key access
Security alarm
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.63
Multiple mentions of cleanliness issues such as mould and dirt.
Service
9.1
Numerous sentiments highlighting friendly and helpful staff.
Location
9.14
Many reviews emphasize the hotel's proximity to attractions such as Matsumoto Castle.
Room Quality
7.09
Comments about outdated rooms and some discomfort in facilities.
Amenities
8.12
Amenities are generally satisfactory but with some room for improvement.
Value for Money
8.58
Value is considered good for the price, despite some issues.
Food and Beverage
8.13
Breakfast options considered decent with local flavors.
Overall Experience
8.6
Guests had a generally pleasant experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:50

Property Description

Convenient Location
Southern Cross Inn Matsumoto is ideally situated just 1 km from Matsumoto Station, making it a perfect choice for travelers. The proximity to attractions like The Japan Ukiyo-e Museum and Matsumoto Castle adds to the convenience of staying at our 2-star hotel.

Comfortable Accommodation
Our air-conditioned rooms are designed to provide a comfortable stay, featuring free WiFi, private bathrooms, flat-screen TVs, and cozy bed linen. Whether you're here for leisure or business, each room with a desk ensures a relaxing environment.

Exceptional Services
Enjoy a delightful buffet breakfast every morning and benefit from our multilingual staff who are ready to assist you with valuable information about the area. The complimentary use of bikes adds to the charm of exploring the surroundings effortlessly.

Book your stay at Southern Cross Inn Matsumoto for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Airport code: MMJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    Children up to and including 9 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs JPY 800 per stay.

Location

Guest Reviews

8.3
Based on 430 reviews
Cleanliness: 7.63
Service: 9.1
Location: 9.14
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.6
M
Masatoshi • solo_traveller • jp
5
Pros:

結構安い。部屋は清潔。エアコンの風が直接当たらないのもいい。

Cons:

値段なりの施設なのは仕方ないけど、水道使うとユニットバスの床に水が溜まった

2026-02-11 • via Nuitee
L
Lorena Ketlen • solo_traveller • pt
9
2026-02-10 • via Nuitee
C
ChunMing • family_with_children • tw
8
Pros:

旅遊日本十年之久，除了東京大阪外，真的較喜歡日本其它大小城市的旅館業，員工們都很親切，友善。

Cons:

沒有

2026-01-30 • via Nuitee
W
Waichai • extended_group • th
7
2026-01-28 • via Nuitee
A
AleyVero • couple • jp
10
Pros:

Ubicación y atención al cliente.

Cons:

Baño antiguo

2026-01-25 • via Nuitee
山田 • family_with_children • jp
8
Pros:

宿泊料もお手頃で、朝食も良かったです。

Cons:

お風呂のシャワーの出が弱く温度も低かったため、少し寒かった。

2026-01-23 • via Nuitee
M
MASAKO • solo_traveller • jp
10
2026-01-22 • via Nuitee
Y
Yoko • solo_traveller • jp
8
期待通り
2026-01-20 • via Nuitee
M
masayo • solo_traveller • jp
5
2026-01-20 • via Nuitee
H
hitoshi • solo_traveller • jp
5
普通
Cons:

隣の音が聞こえる

2026-01-19 • via Nuitee
J
jyunichi • extended_group • jp
5
まぁまぁ
2026-01-19 • via Nuitee
F
Florent • family_with_children • ca
8
2026-01-19 • via Nuitee
A
Ashley • family_with_children • us
7
Pleasant 2 night stay in Matsumoto.
Pros:

Amazing location. Close to the Matsumoto Castle, Frog Street, and in walking distances to the most of the city. Loved the Japense style of bathroom. Room was big for three people and two large suitcases. Really cool to have actual keys to open the hotel door.

Cons:

Nothing to complain about. Best price for what we were looking for.

2026-01-19 • via Nuitee
T
tsutomu • solo_traveller • jp
7
良かった
Pros:

静か

2026-01-19 • via Nuitee
O
Osamu • solo_traveller • jp
9
ロケーション最高のコスパの宿
Pros:

毎日部屋の掃除とアメニティ交換してもらえました。
清潔に過ごせました

Cons:

特になし

2026-01-15 • via Nuitee
D
Daisuke • extended_group • jp
10
また利用したい
Pros:

松本城、四柱神社が近くてとても良かったのとホテルも清潔で良かった。

Cons:

食堂が狭いのがイマイチでした。

2026-01-15 • via Nuitee
Y
Yamashita • family_with_children • jp
10
松本城にも歩いて行けるし、最高です。
Pros:

朝食美味しかったです。　広いお部屋でお風呂トイレがセパレートなのも助かりました。
早くに到着しましたが、駐車が可能でした（有料）。　まだ車を出し入れもするかもしれないと伝えると、それが簡単にできるスペースを用意していただけました。

Cons:

部屋のエアコンが少しうるさかったですが、寒さには代えられません。
ベッドふとんは暖かいですが、真冬の松本、エアコンを入れっ放しで寝ました。
朝食会場の席が少ないので、行くタイミングが難しいかもです。ロビーのテーブルも解放してくれてます。それでいつもカバー出来てるのだと思います。しかし、食事をするのにはちょっと気が引ける感じがします。

2026-01-11 • via Nuitee
P
Patcharanun • couple • th
7
Pros:

If you are visiting Matsumoto for the New Year and want a budget-friendly base specifically for the Winter Illumination, this is a practical "no-frills" choice. While the property shows its age, its location is unbeatable for the price.
The Location: Front Row for the Festival
The hotel’s premier feature is its proximity to the action with convenient store nearby.
Winter Illumination: You are perfectly positioned for the Matsumoto Castle Projection Mapping (which runs from Dec 13, 2025, to Feb 15, 2026). It is an easy 3–5 minute walk to the castle and the Daimyomachi Street light displays, meaning you can quickly duck back to the hotel if you get too cold.
Parking: They offer parking for 800 yen per night at a nearby lot—a great rate for the city center during peak holidays.

Cons:

The Room: This is a classic, dated Japanese business inn, so manage your expectations accordingly:
Small & Cold: The rooms are tiny and can get quite chilly in the winter. While small heaters are provided, they may struggle to warm the entire space.
Maintenance Quirks: Some power plugs may not work, so you might have to hunt for a functional outlet to charge your phone.
The Rate: Despite the wear and tear, it offers some of the best rates in town for New Year’s, when other local hotels often double their prices.

2026-01-09 • via Nuitee
L
Luca • solo_traveller • it
9
Pros:

Good position

2026-01-08 • via Nuitee
M
Massimo • family_with_children • it
9
Non male
Pros:

Una soluzione comoda e pulita, un po' datata, ma ottima per visitare il paese. Il personale è gentile e disponibile, nella sua semplicità, nulla da lamentarsi.

2026-01-05 • via Nuitee