Sands Macao

The whole experience staying at Sands was spectacular. Everyone was incredibly warm and welcoming, especially Peter who went above and beyond to make our stay so much more enjoyable and convenient. Being first timers in Macau, we weren't sure how things worked here and Peter was very patient and thorough in giving us directions to places we wished to visit. Our luggage was also incredibly heavy but he was so kind and assisted in moving them to our transit bus (to Hong Kong) and we are ever so grateful!

Top-notch service from all the hotel staff, especially the front office supervisors Yui, Jason & Allen! Not only are they helpful & friendly, they give great food recommendations too! Even though their hotel location is not the best, their rooms are much more spacious than most hotels. If you need directions to anywhere, their concierge staff give clear directions and can also help you book taxis to pick you from the hotel lobby (instead of having to queue at the taxi stand which is a short walk away). I had a very enjoyable stay with my parents and their friends!

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The room looks great and is well furnished. It crashes down on the basics. The mattress on the king bed has seen way better days. The sheets were old. The rain shower in the bathroom doesn't work. Despite the large room and great view there was not an adequate work area.
Breakfast is in a restaurant that requires you to walk through the casino. It is extremely basic.
Location is not great.
Staff in the hotel are lovely but in the restaurant are a bit curt.
Poor value for money in relation to what matters.

Excellent customer service
Excellent customer experience
Clean rooms. ,
Quite location
20 minutes from the airport
Professionalism in all the staff members

The hotel room was clean and the staff was tentative for organizing my husbands birthday cake. Made his birthday very memorable.

Staff are friendly and helpful.

During my recent stay at Sands Macao, I had the pleasure of being assisted by Peter, whose service was nothing short of excellent. He went above and beyond to ensure my experience was memorable and seamless.

Not only did he attend to all my immediate needs with professionalism and warmth, but he also went the extra mile by providing us with thoughtful recommendations on local attractions and dining spots. His insights and tips truly enriched our stay, allowing us to explore the best of Macao with confidence and ease.

Peter’s genuine care, attention to detail, and proactive attitude reflect outstanding service standards. I sincerely appreciate his efforts and would like to commend him for his exceptional hospitality.

very good service, especially Sundy （小维）at the bell service，very welcoming and willing to help, really appreciate! Will definitely come again!

The hotel was very nice and staff were friendly and welcoming. On arrival the front desk knew who we were before we told them our name which shows the amazing customer service the hotel has.
The room we had was spacious and had great amenities. The pool staff were very good with our children and made them feel very welcome too.
The jacuzzi bathtub was an added bonus and worked well.
Our son celebrated his birthday whilst there and the hotel gave him a cake and some decorations which were a lovely touch.
The location of the hotel was great for the ferry and shuttle buses can run you between the other casino’s and the bus port for free.

空間大，有的士，巴士

Hello. My name is Jeong, and I stayed at the Sands Macao for one night from August 1st to the 2nd.

Concierges Chris and Andrew greeted and guided us from the moment we arrived. They were so friendly and professional, especially during check-in. Thanks to their help, we were able to enjoy the beautiful night view of Macao, which was an unforgettable gift. They even arranged a hotel limousine to take us to the port, which was a very comfortable ride, especially since it was raining!

Since it was our first time in Macao and we had no information on where to go, we were worried, but Andrew was incredibly dedicated and provided us with many helpful travel tips. The hotel room conditions, amenities, food, and casino were also all perfect. I'd like to extend my sincere gratitude to Chris and Andrew for making our first trip to Macao so wonderful. We will definitely choose the Sands Macao for our next trip.

Very good service, over compensate everything. All staff are super helpful and attentive, good for those who are first time in Macau

這次入住的是兩張雙人床房型，房間很大，很乾淨，浴室也很棒，浴缸有按摩功能，這是一起入住的友人剛好生日，飯店非常貼心的準備了慶生蛋糕，直送到房間，非常推薦給大家來入住體驗

I am so happy stay at sands with my family. ❤️❤️❤️ And they give me some chocolate.. thanks you sands Macau...thanks you for the surprised to my momy and my Dady for the 10 years anniversary wedding 👍👍👍😍 best service