El Muelle Hotel Boutique

Sehr nettes Personal, Zimmer sauber und groß, Frühstück etwas spartanisch, insgesamt empfehlenswerte Unterkunft und Lage

Boa localização, instalações modernas, embora o banheiro seja pequeno. O hotel é charmoso e simples, mas o que faz a diferença é a simpatia dos funcionários. Para a região o custo benefício é muito bom.

Simple pleasant hotel. A warm atmosphere.

Excelente atención , muy desayuno , limpio, luminoso , camas comodas

Ótima cama e localizado a poucas quadras do comércio e serviços turísticos e quase ao lado da Costanera.

Staff was great and accommodating. They spoke excellent English and knew the area well.

Great, clean property that have beautiful ocean views and friendly staff.

This is a beautiful property and the people who run it are really nice.

Average stay-almost no WiFi first day, breakfast is decent and probably the best aspect of this hotel. It is away from the city center but walking distance to everything. Last day, staff came in without knocking

Habe nur eine Nacht übernachtet, das war alles okay. Personal an der Rezeption sprach auch englisch! Frühstück entsprechend der Kategorie alles okay.

위치 좋습니다. 롬은 작고 욕실도 작습니다. 따라서 욕실 사용이 좀 불편할수 있습니다. 조식은 매우 간단합니다. 전체적으로 깨끗한 편이며 방음은 잘 안됩니다.
50마터 안에 렌터카업체가 있어서 좋았습니다. W코스 트래킹일정이 안되면 렌트카를 이용하면 편안하게 다닐수 있습니다. 호탤에서 시티맵 달라고 하면 바용청구됩니다.

Personal muy amable. Estancia muy agradable

I can’t imagine a better place to stay if you visit Southern Patagonia in Chile. El Muelle is a boutique hotel near the water front in Puerto Natales. The rooms are large, modern and well appointed. The common areas and staircase are bright and inviting. But the highlight of our experience were our interactions with the hotel manager, Jairo. We were already impressed with the delicious eggs he cooked us for breakfast. But then we approached him with a major problem we were facing as one of our passports had gone missing during our stay at a very remote location at a Refugio in Patagonia where there wasn’t any phone connectivity. While we tried to make contact in various ways with the Refugio, Jairo moved heaven and earth for us that morning. Finally, he was able to get in contact with the general manager of the company that ran the Refugio, and share with him directly the details of our situation. Even though the Refugio didn’t find the passport at first, they kept at it and several hours later Jairo informed us they had found it at a partner company’s office. However, had it not been for Jairo’s efforts, we can’t imagine our situation would have been treated with the attention it needed to get resolved.

The staff were very friendly and helpful and the wifi was excellent. Unfortunately, there is no control over the shower water temperature and on our last day, the water was cold. Not great for a fairly new hotel.

The hotel was overall excellent and is close to the waterfront and also to many restaurants. The rooms were comfortable, clean and modern with a great shower. As the weather was a bit cold the heating was on and the rooms and reception area was warm. The staff were very friendly and helpful and helped with booking a taxi to the bus station as we had to leave early in the morning. They also were very accommodating and set up the breakfast a bit earlier as we had an early morning tour on one of the mornings.

Great location, easy to walk everywhere. Staff is extremely nice and helpful too. Janice was super helpful.

Breakfast is poor even though they do try. It’s the same everyday where they give you a plate of cheese and ham and you have bread biscuits cereals to choose from.

For the price they are charging and it was off peak; it’s not worth it. It’s pretty basic and is a bed and breakfast and not a boutique hotel.

The service is great nonetheless.

Nos gustó el hotel, tiene lo básico para una estadía allí. La habitación es cómoda y muy linda. La calidad de la ropa de cama es excelente y la cama súper cómoda!
Si volvemos a puerto Natales, reservaríamos allí otra vez.
Excelente servicio de su personal y estuvieron pendientes de nuestros horarios para ajustar la hora del desayuno.
Es además en los tours el hotel por qué pasan al final, te recogen de ultimo, así que estás ganando tiempo.

Great hospitality, good location , enjoyed the stay. The view from the window was beautiful!

Wonderful place to stay before and after our Torres del Paine trek! The hotel kindly stored our luggage between our stays.
Excellent and spotlessly clean bathroom and a lovely modern bedroom which was light and airy. It was wonderful coming back to such lovely accommodation after all the trekking. They also recommended a good value and fast laundrette very nearby for after the trek, which was much needed!
Would highly recommend!

It is a basic small hotel. They don’t offer cable TV. Being so small, the breakfast buffet options are very limited. A few blocks from the city center. It is OK to walk, but I guess it’s not so funny with bad weather! Nice WiFi and nice personnel.