Hotel Plaza

Hotels
8.5 (1168 reviews)
Sándalo 1 Bajo , Cuenca , es

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Room service
Heating
Family rooms
Pets allowed
Hiking
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Attentive Service
Good Location
Value for Money
Cons:
Room Size
Thin Walls
Limited Amenities

Categories

Cleanliness
8.78
Many reviews praised the cleanliness and noted everything was clean, but a few mentioned walls being thin.
Service
9.05
Extensive positive feedback on attentive and friendly service from staff, particularly Flora.
Location
8.59
Guests appreciated the hotel’s location being close to amenities and not in crowded areas.
Room Quality
7.84
Some rooms were described as small and lacking natural light, leading to lower sentiment.
Amenities
8.07
Basic amenities were mentioned; however, some missed having certain features like hairdryers.
Value for Money
8.53
The majority of reviews indicate good value for money, with several mentioning 'worth it' for the price.
Food and Beverage
8.58
No specific mentions of food service, assumed to be standard quality for this hotel tier.
Overall Experience
8.55
Overall positive experiences noted, with many recommending the hotel for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:22

Property Description

Charming Rooms with African Decor

Hotel Plaza, just 1.5 km from Cuenca’s Old Town, offers charming rooms with wooden beam ceilings and African decorative items. The air-conditioned rooms provide a cozy atmosphere for a relaxing stay.

Convenient Location and Amenities

Situated near the train station, Hotel Plaza provides easy access to explore the historic center of Cuenca, a UNESCO World Heritage Site. Additionally, guests can enjoy the nearby park with a children's playground and various dining options within walking distance.

Bar-Restaurant and Free Wi-Fi

Unwind at the hotel's bar-restaurant after a day of sightseeing or stay connected with complimentary Wi-Fi. With a welcoming ambiance and essential amenities, Hotel Plaza is the perfect choice for your stay in Cuenca.

Book your stay at Hotel Plaza now for a delightful experience in Cuenca!

Important information:

-Please note that If you expect to arrive outside check-in hours, please inform the property in advance.

-The check-in hours are:

*Monday to Thursday from 10 a.m. to 2 p.m. and from 5:30 p.m. to 8:30 p.m.
**Friday and Saturday from 10 a.m. to 2 p.m. and from 4 to 9 p.m.
**We are closed on Sunday afternoons, it's only open from 10 a.m. to 2 p.m.

Check-in will be conducted by phone, following prior notification to the hotel.

-Final cleaning fee is included.

Children under 5 can only stay for free when sharing the bed with their parents, extra beds will be charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Location

Guest Reviews

8.5
Based on 1168 reviews
Cleanliness: 8.78
Service: 9.05
Location: 8.59
Room Quality: 7.84
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
A
Angela • family_with_children • es
8
Buena estancia
Pros:

La atención fue estupenda. La anfitriona es muy agradable y nos dio muchísima información útil para movernos por la ciudad. Las habitaciones bonitas, limpias y con muy buena temperatura, camas cómodas.
Se puede aparcar en la misma calle y alrededores con facilidad, y puedes llegar caminando al centro histórico en 20 min.

Cons:

Las habitaciones no estan muy aisladas sonoramente unas de otras, aunque no tuvimos problemas porque otros huéspedes no fueron ruidosos.

2026-08-27 • via Nuitee
M
Maria del Carmen • solo_traveller • es
8
2026-08-20 • via Nuitee
S
Sergiu • couple • es
10
Agradable.
Pros:

Nos gustó la bienvenida y las recomendaciones turísticas aportadas por Flora. Nos trataron muy bien en todo momento y nos ofrecieron diferentes alternativas de habitación.

Cons:

Nada que comentar en este apartado, estuvo todo bien.

2026-08-17 • via Nuitee
I
Ismael • couple • es
7
Buena calidad/precio.
Pros:

Todo bien. El único pero es que era muy ruidoso, se escuchaba mucho las puertas y las habitaciones contiguas. El personal genial en todo momento. Tiene bus para ir al centro histórico, con parada y bares/restaurantes muy cercanos

Cons:

El ruido interior

2026-08-16 • via Nuitee
M
Miguel • solo_traveller • es
9
2026-08-14 • via Nuitee
M
Manuel • extended_group • es
6
muy alejado de cualquier actividad en el centro de la ciudad
Pros:

la chica de la recepción es súper amable

Cons:

el alojamiento está muy lejos del centro

2026-08-14 • via Nuitee
T
Txetxu • solo_traveller • es
9
Pros:

La cama y almohada muy comodas.

Cons:

Esta todo bien

2026-08-13 • via Nuitee
M
Manuel • family_with_children • es
8
2026-08-13 • via Nuitee
V
Vanesa • couple • es
4
2026-08-12 • via Nuitee
A
ANGEL • solo_traveller • es
4
Pros:

No gaire res

Cons:

La senzillesa de l'habitació. Les parets semblen fulles de paper. Se sent tot amb els veïns

2026-08-09 • via Nuitee
S
Sergio • family_with_children • es
8
Ideal calidad precio
Pros:

Amabilidad de Flora. Facil para aparcar. Muy tranquilo

2026-08-08 • via Nuitee
J
jose osbado • solo_traveller • es
8
2026-08-08 • via Nuitee
R
Rocio • family_with_children • es
8
Pros:

...

Cons:

...

2026-08-05 • via Nuitee
J
José Enrique • solo_traveller • es
7
2026-07-20 • via Nuitee
F
Francisco Manuel • extended_group • es
10
2026-07-17 • via Nuitee
V
Verónica • solo_traveller • es
10
2026-07-14 • via Nuitee
F
Francesco PALOMBO • couple • br
7
Uma opção boa para curto período.
Pros:

A localização era boa.
A recepção foi gentil.

Cons:

Não tenho queixas.

2026-07-14 • via Nuitee
C
carmen • couple • es
8
2026-07-13 • via Nuitee
M
manuel • solo_traveller • es
5
Pros:

La amabilidad de la chica que nos atendió. Creo que se llamaba Ariadna y es venezolana

Cons:

Lo alejado del centro histórico de Cuenca. Una media hora larga caminando

2026-07-12 • via Nuitee
C
Chari • solo_traveller • es
8
2026-07-10 • via Nuitee