Hotel Plaza

Hotels
8.5 (1168 reviews)
Sándalo 1 Bajo , Cuenca , ES

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Room service
Heating
Family rooms
Pets allowed
Hiking
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Attentive Service
Good Location
Value for Money
Cons:
Room Size
Thin Walls
Limited Amenities

Categories

Cleanliness
8.78
Many reviews praised the cleanliness and noted everything was clean, but a few mentioned walls being thin.
Service
9.05
Extensive positive feedback on attentive and friendly service from staff, particularly Flora.
Location
8.59
Guests appreciated the hotel’s location being close to amenities and not in crowded areas.
Room Quality
7.84
Some rooms were described as small and lacking natural light, leading to lower sentiment.
Amenities
8.07
Basic amenities were mentioned; however, some missed having certain features like hairdryers.
Value for Money
8.53
The majority of reviews indicate good value for money, with several mentioning 'worth it' for the price.
Food and Beverage
8.58
No specific mentions of food service, assumed to be standard quality for this hotel tier.
Overall Experience
8.55
Overall positive experiences noted, with many recommending the hotel for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:22

Property Description

Charming Rooms with African Decor

Hotel Plaza, just 1.5 km from Cuenca’s Old Town, offers charming rooms with wooden beam ceilings and African decorative items. The air-conditioned rooms provide a cozy atmosphere for a relaxing stay.

Convenient Location and Amenities

Situated near the train station, Hotel Plaza provides easy access to explore the historic center of Cuenca, a UNESCO World Heritage Site. Additionally, guests can enjoy the nearby park with a children's playground and various dining options within walking distance.

Bar-Restaurant and Free Wi-Fi

Unwind at the hotel's bar-restaurant after a day of sightseeing or stay connected with complimentary Wi-Fi. With a welcoming ambiance and essential amenities, Hotel Plaza is the perfect choice for your stay in Cuenca.

Book your stay at Hotel Plaza now for a delightful experience in Cuenca!

Important information:

-Please note that If you expect to arrive outside check-in hours, please inform the property in advance.

-The check-in hours are:

*Monday to Thursday from 10 a.m. to 2 p.m. and from 5:30 p.m. to 8:30 p.m.
**Friday and Saturday from 10 a.m. to 2 p.m. and from 4 to 9 p.m.
**We are closed on Sunday afternoons, it's only open from 10 a.m. to 2 p.m.

Check-in will be conducted by phone, following prior notification to the hotel.

-Final cleaning fee is included.

Children under 5 can only stay for free when sharing the bed with their parents, extra beds will be charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Location

Guest Reviews

8.5
Based on 1168 reviews
Cleanliness: 8.78
Service: 9.05
Location: 8.59
Room Quality: 7.84
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
H
Henriette • couple • nl
7
2026-10-30 • via Nuitee
E
Enzo • family_with_children • es
9
Pros:

Todo correcto, recomiendo, repetiría la experiencia.

2026-10-29 • via Nuitee
M
María Felipa • family_with_children • es
8
Pros:

El personal es muy amable. La habitación es grande, cómoda y está muy limpia. Si vas con coche se aparca fácil en la misma calle.

Cons:

No está en el centro pero se llega fácil en un paseo.

2026-10-29 • via Nuitee
M
MARIA CRUZ • family_with_children • es
8
2026-10-26 • via Nuitee
V
Varietal • solo_traveller • ar
6
Lo básico, arañando.
Pros:

La atención de la Srta. Orianna.

Cons:

Junto a la cama habia una mesa de luz a cada lado. En realidad eran solo mesas, ya que no había velador alguno. Muy pobre.

2026-10-11 • via Nuitee
J
José Miguel • solo_traveller • es
10
Todo fenomenal
Pros:

El trato del personal sobre todo flora la anfitriona ,le encantan los bebes y los perros se le nota ademas de ser buena guia y esplocarlo todo muy bien

Cons:

Nada en general si tengo que poner algo pondria la calefaccion que funcionaba y la cama pero nada de importancia

2026-10-09 • via Nuitee
J
Jonathan • couple • gb
9
Great place to stay for a couple of nights. Secure and safe.
Pros:

Central location. Very friendly and helpful receptionist gave us lots of information to see the sights.

Cons:

No cups for the coffee.

2026-10-07 • via Nuitee
I
Isabel • solo_traveller • es
6
Pros:

La ubicación

2026-10-07 • via Nuitee
E
elena • solo_traveller • es
1
Pros:

Nada no pudimos alojarnos

Cons:

Fatal. No pudimos alojarnos porque llegamos a las 16,00 y estaba cerrado y no abrían hasta las 17,30 y no nos dieron más opciones. .muy desagradable la mujer que nos atendió por teléfono

2026-09-17 • via Nuitee
S
Sanchez • solo_traveller • es
10
2026-09-15 • via Nuitee
M
Montenegro • solo_traveller • es
10
2026-09-13 • via Nuitee
J
Jose Manuel • couple • es
10
2026-09-13 • via Nuitee
P
Paulo • family_with_children • pt
6
.
Pros:

.

Cons:

.

2026-09-10 • via Nuitee
M
Margarita • solo_traveller • es
10
Pros:

La limpieza, el trato exquisito y la ubicación

Cons:

La decoración, pero lo suple todo lo demás, es una apreciación subjetiva

2026-09-10 • via Nuitee
P
placido • solo_traveller • es
8
2026-09-08 • via Nuitee
B
bigNY • solo_traveller • ua
10
Pros:

Good place with wood style

2026-09-05 • via Nuitee
I
Isabel • couple • es
7
Pros:

viajamos con mascota y todo fue bien.

Como sugerencia, me gustaría que el recargo que se cobra por mascota se indicara claramente, la cantidad y el total por habitación en el mismo momento de la reserva.

gracias

2026-09-02 • via Nuitee
J
Jennifer • family_with_children • es
8
2026-08-31 • via Nuitee
A
Ana R • solo_traveller • es
10
Muy buena experiencia
Pros:

La amplitud y la disposición de los anfitriones para cualquier cosa. Pedimos una habitación con tres camas separadas y nos lo pusieron según pedimos.

Cons:

Por poner una pega, solo había un rollo de papel higiénico en el baño. Estaba a punto de terminarse y no repusieron.

2026-08-31 • via Nuitee
L
Laura • extended_group • es
9
2026-08-30 • via Nuitee