Hotel Plaza

Hotels
8.5 (1050 reviews)
Sándalo 1 Bajo , Cuenca , es

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Air conditioning
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cleanliness
Attentive Service
Good Location
Value for Money
Cons:
Room Size
Thin Walls
Limited Amenities

Categories

Cleanliness
8.78
Many reviews praised the cleanliness and noted everything was clean, but a few mentioned walls being thin.
Service
9.05
Extensive positive feedback on attentive and friendly service from staff, particularly Flora.
Location
8.59
Guests appreciated the hotel’s location being close to amenities and not in crowded areas.
Room Quality
7.84
Some rooms were described as small and lacking natural light, leading to lower sentiment.
Amenities
8.07
Basic amenities were mentioned; however, some missed having certain features like hairdryers.
Value for Money
8.53
The majority of reviews indicate good value for money, with several mentioning 'worth it' for the price.
Food and Beverage
8.58
No specific mentions of food service, assumed to be standard quality for this hotel tier.
Overall Experience
8.55
Overall positive experiences noted, with many recommending the hotel for future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:22

Property Description

Charming Rooms with African Decor

Hotel Plaza, just 1.5 km from Cuenca’s Old Town, offers charming rooms with wooden beam ceilings and African decorative items. The air-conditioned rooms provide a cozy atmosphere for a relaxing stay.

Convenient Location and Amenities

Situated near the train station, Hotel Plaza provides easy access to explore the historic center of Cuenca, a UNESCO World Heritage Site. Additionally, guests can enjoy the nearby park with a children's playground and various dining options within walking distance.

Bar-Restaurant and Free Wi-Fi

Unwind at the hotel's bar-restaurant after a day of sightseeing or stay connected with complimentary Wi-Fi. With a welcoming ambiance and essential amenities, Hotel Plaza is the perfect choice for your stay in Cuenca.

Book your stay at Hotel Plaza now for a delightful experience in Cuenca!

Important information:

-Please note that If you expect to arrive outside check-in hours, please inform the property in advance.

-The check-in hours are:

*Monday to Thursday from 10 a.m. to 2 p.m. and from 5:30 p.m. to 8:30 p.m.
**Friday and Saturday from 10 a.m. to 2 p.m. and from 4 to 9 p.m.,
***Sundays from 10 a.m. to 2 p.m. and from 18 to 19h.

-Final cleaning fee is included.

Children under 5 can only stay for free when sharing the bed with their parents, extra beds will be charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for € 10 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1050 reviews
Cleanliness: 8.78
Service: 9.05
Location: 8.59
Room Quality: 7.84
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 8.55
N
Natalia • couple • es
8
Fin de semana perfecto
Pros:

Hotel pequeño y sencillo, pero con encanto. No está en el mismo centro, pero llegas rápido dando un paseo. Muy buena atención. La chica que nos atendió en la llegada, muy amable y nos dio una excelente información de la ciudad y como.visitarla , con su plano y todo. El último día, la mujer que nos atendió, hizo un gran esfuerzo para que pudiésemos dejar la maleta, ya que no tenían este servicio, pero nos lo soluciono. Muy agradecidos por todo.

Cons:

Estaba un pelín más retirado del centro, de lo que nos pareció por su información. Pero nada que te afecte mucho.

2026-03-22 • via Nuitee
B
Ballesteros Moreno • family_with_children • es
8
La estancia fue muy agradable y tranquila
2026-03-20 • via Nuitee
J
Joan • couple • es
7
Esta bien de precio pero no se ajusta del todo a lo que ofrece inicialmente.
Pros:

Esta situado en un lugar aceptable y la calidad precio es algo razonable

Cons:

La calefacción no funcionaba, esta fatal insonorizada, se escuchan las otra habitaciones y a la gente que entra por la recepción. La limpieza tampoco es la más optima, pero es aceptable.

2026-03-17 • via Nuitee
F
Faete • family_with_children • es
8
Pros:

Hotel limpio, con buena ubicación.
El personal muy amable y agradable.

2026-03-16 • via Nuitee
M
maria jose • family_with_children • es
9
Pros:

Atención del personal excelente, preocupadas por nuestra comodidad

Cons:

La cama puede mejorar,hace mucho ruido pero cómoda.

2026-03-15 • via Nuitee
P
PABLO • couple • es
8
2026-03-11 • via Nuitee
F
Fernanda Soledad • couple • es
10
Experiencia excelente, recomiendo 100%
Pros:

El personal súper amable, tienen un trato excelente con las personas, la habitación enorme y una comodidad increíble, estaba al lado de muchos restaurantes y supermercados.

2026-03-10 • via Nuitee
M
Marco • family_with_children • it
9
2026-03-07 • via Nuitee
S
sylvie • extended_group • lu
9
Hotel simple mais confortable et propre
Pros:

Acceuil impeccable,parking facile,decoration des chambres originales

2026-03-05 • via Nuitee
I
Ire • family_with_children • es
8
2026-03-02 • via Nuitee
M
Maria • couple • es
9
2026-03-01 • via Nuitee
A
Arroyo • family_with_children • es
7
2026-03-01 • via Nuitee
T
ton • solo_traveller • nl
8
prima hotel.
Pros:

er is geen ontbijt, wel binnen 10 meter.
meisje bij de receptie spreekt goed engels, en heeft enthousiast dingen over het oude centrum uitgelegd.

Cons:

alles okee.

2026-02-28 • via Nuitee
Юlka • family_with_children • es
5
Pros:

Las chicas de recepción son muy amables, extra gracias a la señora Flora.

Los colchones son muy cómodos.

Cons:

La distancia del centro de la ciudad que pone - no es real, son 30 minutos de andar.
El olor fuerte de tubería que entra en la habitación.

2026-02-28 • via Nuitee
I
Ismael Alvar • family_with_children • es
7
Pros:

Ubicacion

Cons:

Nada

2026-02-26 • via Nuitee
M
Mario • couple • es
7
2026-02-24 • via Nuitee
A
Ana Paula Mil-Homens • couple • pt
8
2026-02-24 • via Nuitee
S
Sonsoles • family_with_children • es
10
Pros:

La decoración de la habitación muy original

Cons:

Nada

2026-02-23 • via Nuitee
C
Carlos • solo_traveller • gb
10
Pros:

Nice rooms and friendly staff.

Cons:

Nothing

2026-02-23 • via Nuitee
S
Segado • family_with_children • es
10
Pros:

Fácil acceso, buena comunicación con recepción y buenas camas

Cons:

Quizás algun armario cerrado, pero por lo demás perfecto

2026-02-22 • via Nuitee