The Granby Hotel

Would say the only down was the lack of a mirror in the room.

Everything was very good. This isnt an accessible building so if you are less able bodied this is not the place for you. I didn't realise that the stairs would be so tight which was a slight problem for me as im on crutches at the moment. This isn't any fault of the hotel. Its just something to be aware of. Parking is on the street opposite if available.

I would have liked to have been asked what I wanted for breakfast and hot drink.
I would have liked a mirror apart from one in the bathroom, has it gets steamed up .Also a full length mirror would have been nice.

Nothing

N/A

The shower was very slow and the shower head was stuck in the high position with the pole stuck together with gaffer tape. The basin was covered with beard shavings.

The bathroom smell was like a mens public toilet, couldn't keep the door open as it smelled to bad.
The sofa crammed next to the bed making it very awkward to get into bed.
The noise from people outside the pub.

Shower wasn’t the best.

Our experience at the Granby Hotel in Whitby was shockingly poor. We booked two nights (8–10 September) through Booking.com, where the hotel was listed as dog‑friendly. Check‑in was uneventful, but as soon as we reached our room a staff member ran up the stairs shouting that dogs were not allowed. The tone was aggressive, humiliating, and completely unprofessional, especially as this happened in front of other guests.

We calmly explained that the listing stated dogs were welcome, but the staff member continued to speak to us in a hostile manner and phoned the manager, repeating that we had booked through Booking.com — clearly suggesting this was a recurring issue.

We were eventually told we could stay “fine, I guess,” but only if our dog was “absolutely quiet,” and that they would have to explain to everyone that this wasn’t normally allowed. At that point we felt unwelcome, embarrassed, and uncomfortable remaining in the building.

We spent an hour searching for alternative accommodation, found nothing available at short notice, and ended up driving four hours home. Booking.com later confirmed that the hotel changed its pet policy after we booked and never informed us. The hotel also ignored Booking.com’s attempts to contact them.

This ruined our holiday and left us out of pocket. We would strongly advise checking policies carefully and being prepared for poor communication and unprofessional behaviour.

No matter where you go, there is no place that can cater for each individual. Certain areas in the town, however like to exploit the fact you are a tourist or a visitor and will take advantage of your purse strings.