Hillpark Hotel

Hotels
7.7 (523 reviews)
Upperhill, Lower Hill Road , Nairobi , KE

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Cons:
Safety concerns
Pool overcrowding

Categories

Cleanliness
7.45
Most reviews indicate the rooms were clean, but issues with public areas were raised.
Service
8.45
Many reviews mentioned excellent staff who were friendly and helpful.
Location
6.95
Location raised concerns about safety when walking outside.
Room Quality
7.95
Rooms described as comfortable, but some obstacles noted.
Amenities
7.95
The gym and other facilities received positive mentions, despite pool crowd issues.
Value for Money
7.45
Some dissatisfaction expressed regarding additional charges.
Food and Beverage
7.95
Food was mostly well-received, though some desire for local options was noted.
Overall Experience
7.45
Overall experience mixed due to issues like building work and hot water.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:37

Property Description

Luxurious Accommodation
Indulge in the individually decorated rooms at Hillpark Hotel, each equipped with modern amenities like cable TV, a desk, and a safe. Relax on comfortable carpeted floors and enjoy the convenience of a private bathroom.

Dining Options
Satisfy your taste buds at the Garden Restaurant with its á la carte menu, or head to the Pool Bar for delicious grills, salads, and a variety of beverages. Enjoy a memorable dining experience without leaving the hotel premises.

Convenient Facilities
Take advantage of the fitness centre, outdoor swimming pool, and garden during your stay. With free Wi-Fi and private parking available, explore Nairobi with ease, as the city center and the airport are just a short distance away.

Book your stay at Hillpark Hotel now for a perfect blend of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NBO

Location

Guest Reviews

7.7
Based on 523 reviews
Cleanliness: 7.45
Service: 8.45
Location: 6.95
Room Quality: 7.95
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
M
Michael • couple • gb
10
Pros:

Extended our stay for a further 2 days as we liked the hotel so much

Cons:

Nothing

2026-10-22 • via Nuitee
M
Michael • couple • gb
10
Very well located hotel to explore Nairobi and further afield
Pros:

Very well located hotel in a quiet part of Nairobi. Very secure and good facilities including a swimming pool. We stayed for 6 nights and it was an excellent base to explore the city and further afield. Highly recommended and very well priced.

2026-10-22 • via Nuitee
P
Pauline • solo_traveller • au
6
Cons:

There was a huge party going on on the Saturday night with booming noise outside my window that despite ear plugs stopped me from sleeping. I had to go and discuss this at 1.20am before it was stopped. I understand music till 12 but this was thoughtless when they had a number of guests who were leaving early in the morning and this was known.

2026-10-21 • via Nuitee
B
Bosco • solo_traveller • ug
7
Nice
Pros:

Friendly and dynamic

Cons:

Ongoing construction

2026-10-19 • via Nuitee
J
Janice • solo_traveller • ca
8
Pros:

The staff were friendly and went out of their way to be helpful.
I stayed 3 nights over 2 stays. First morning the breakfast selection was limited, definitely not worth the price if not included in my room rate. The other two mornings when there were more people, as Intrepid Tours uses it as a base in the city, there was a large selection of food. The onsite restaurant has a lot of options for lunch and dinner. Nothing special but nothing to complain about.
The location was secure - security at the entrance from the road. It is close to ATMs and a supermarket but you have to cross a busy road to get to them. You can walk to the tourist areas (museum, markets) if you like walking (2 to 3 km each way).
They have secure baggage storage for when you are on your safari or if you have to check out before its time to leave for the airport. There was no problem staying in the common areas after checkout.

Cons:

No screens on the window. Undergoing renovations so noise during the day and detours to get to room.

2026-10-19 • via Nuitee
L
Leonor • solo_traveller • pt
6
2026-10-19 • via Nuitee
O
Otermans Institute • solo_traveller • gb
9
Pros:

Location is excellent as you are centrally located in Nairobi.
Pool is good, staff is very friendly.

2026-10-18 • via Nuitee
M
Media • couple • ke
10
Pros:

⭐⭐⭐⭐⭐ An Absolutely Unforgettable Family Stay – Simply Perfection!

I am still completely overwhelmed by how incredible our stay was at the Hill Park Hotel Upperhill Nairobi! From the absolute very second we arrived, we were blown away by the warmth and hospitality. A massive, heartfelt thank you goes to Maureen, who checked us in. She was an absolute angel! Maureen went completely above and beyond to help my family and ensure we were taken care of. She instantly made us feel at home.

She checked us into an exceptionally spacious room that was perfect for the family—sparkling clean, beautifully arranged, and so comfortable that we didn't want to leave!

Everything about this hotel deserves ten stars:

The Food: Absolutely amazing! Every single meal was a culinary delight, bursting with flavor.

The Pool: Excellent! The perfect spot for the family to unwind and have fun.

The Location: Unbeatable. It is safely tucked away yet within perfect walking distance to the heart of the city.

The Staff: Every single staff member we encountered was incredibly helpful, polite, and attentive.

The cleanliness throughout the entire property was top-notch. If you are visiting Nairobi with family, this is the place to stay! We are so grateful for the wonderful memories and cannot wait to return. Thank you, Hill Park Hotel, and thank you, Maureen!

Cons:

All was geeat

2026-10-18 • via Nuitee
A
akwara • couple • ke
4
2026-10-17 • via Nuitee
C
Chelsea • extended_group • au
1
Don’t do it - you will regret it
Pros:

Nothing

Cons:

It was filthy dirty with long hair blocking the shower drain, mould everywhere and no door for the bathroom in a twin room.

2026-10-16 • via Nuitee
P
Piet • solo_traveller • nl
7
2026-10-16 • via Nuitee
S
Sabrina • couple • it
10
Consigliato
Pros:

La struttura in fase di ristrutturazione, quindi sicuramente diventerà ancora più bella rapporto, qualità prezzo perfetto
C’è una piscina riscaldata, ottima
La palestra, il bar tutto
Personale reception, molto accogliente ci ha aiutato anche a risolvere delle nostre problematiche personali

Cons:

Nulla

2026-10-15 • via Nuitee
F
Faith • solo_traveller • ke
7
Pros:

N/a

2026-10-15 • via Nuitee
A
Alexander • solo_traveller • gb
7
Good staff and location don’t offset rip off pricing and skimping on WiFi. Avoid.
Pros:

Very convenient location, excellent staff and service

Cons:

Very weak and inconsistent WiFi, shockingly expensive dinner - over double a local restaurant ‘s price for much worse quality. Very loud construction work, swimming pool closed.

2026-10-11 • via Nuitee
S
Sarah • solo_traveller • au
8
2026-10-11 • via Nuitee
B
Biraronderwa • solo_traveller • ke
8
2026-10-09 • via Nuitee
M
M'CHINDRA • extended_group • ke
7
Très bon sejour
Pros:

J'ai passé un très bon sejour. Cependant étant en juillet il a fait très froid la nuit et les chambres ne sont pas chauffée, dommage.

2026-10-08 • via Nuitee
O
Olusegun • extended_group • ng
9
Pros:

The hotel met expectations and it is recommended

2026-10-08 • via Nuitee
S
Shahul • solo_traveller • in
8
2026-09-19 • via Nuitee
T
Tobias • couple • cz
8
Pros:

Bed was comfy, kettle with plenty of tea and beautiful sitting areas around and inside the hotel.

Cons:

Bathroom was not divided by door

2026-09-19 • via Nuitee