Novotel Suites Hanoi

Hotels
•
Novotel Suites
8.8 (239 reviews)
5 Duy Tan Street Cau Giay District , Hanoi , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good breakfast options
Cons:
Far from attractions
Some cleanliness issues
Unusual room layout

Categories

Cleanliness
8.53
Concerns regarding mold and cleanliness in some rooms; however, general reviews highlight overall cleanliness.
Service
9.3
Many reviews highlight the staff as friendly and accommodating, which enhances the overall experience.
Location
8.34
Multiple complaints regarding distance from key attractions, particularly the Old Quarter.
Room Quality
8.59
Spacious and comfortable rooms noted, but unusual layouts and few privacy concerns reported.
Amenities
8.82
Amenities such as breakfast options and pool mentioned positively, despite some issues with specific items.
Value for Money
8.48
Price point is on the higher side, especially with breakfast not included, affecting perceived value.
Food and Beverage
9.23
Breakfast received particularly positive feedback with many options, though some noted a lack of certain cuisines.
Overall Experience
9.1
General consensus suggests a positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:12

Property Description

Luxurious Accommodation
Novotel Suites Hanoi offers a range of options from studios to two-bedroom apartments, all equipped with kitchenettes and international IPTV for a comfortable stay.

Family-Friendly Amenities
With indoor and outdoor playground areas, this property is perfect for families. Parents can relax knowing their kids are entertained while enjoying the year-round outdoor pool.

Convenient Services
From airport shuttle services to a 24-hour front desk for currency exchange and tour assistance, Novotel Suites Hanoi ensures a hassle-free stay. Plus, the 24-hour fitness centre allows guests to stay active at any time.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Novotel Suites Hanoi now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for VND 981,750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 239 reviews
Cleanliness: 8.53
Service: 9.3
Location: 8.34
Room Quality: 8.59
Amenities: 8.82
Value for Money: 8.48
Food and Beverage: 9.23
Overall Experience: 9.1
J
JOSE RICARDO • solo_traveller • es
7
2026-02-24 • via Nuitee
M
Mattias • solo_traveller • se
7
2026-02-13 • via Nuitee
A
April Joy • family_with_children • ph
10
The male Staff that was on duty January 18,2026 2 am morning was very accomodating. He checked if we availed for breakf
Pros:

Near bank and infront of the Banh Mi Shop.

Cons:

30minute Old Quarter and Airport

2026-01-21 • via Nuitee
M
Mohamed Anoob • family_with_children • sa
9
2026-01-20 • via Nuitee
Y
Youngae • extended_group • kr
9
2026-01-19 • via Nuitee
M
Minh • solo_traveller • vn
9
2026-01-19 • via Nuitee
H
Hany • family_with_children • sa
10
2026-01-19 • via Nuitee
V
Venugopal • family_with_children • au
9
2026-01-18 • via Nuitee
T
Thi Phi Khanh • extended_group • vn
7
2026-01-10 • via Nuitee
S
Sagar • family_with_children • au
9
Good hotel and service
Pros:

Rooms were spacious and comfortable. Liked the rokms,service and options in and around

Cons:

Location was far from old quarter had to use taxi for my activities in hanoi.

2026-01-08 • via Nuitee
M
Mark • family_with_children • sg
10
2026-01-07 • via Nuitee
L
Lainez • family_with_children • ph
7
Pros:

Affordable price. Big room.

Cons:

Breakfast was limited and restaurant looked dated. Bathroom was moldy.

2026-01-07 • via Nuitee
M
Mark • family_with_children • sg
9
2026-01-07 • via Nuitee
V
Vy • couple • vn
10
2026-01-03 • via Nuitee
V
Venkateshh • family_with_children • sg
6
Good stay at Novotel
Pros:

Good part is Breakfast as there are many options, but less Indian cusine. Property is at a quiet place. Cleanliness was perfect .

Cons:

The room layout is a bit unusual — the toilet and shower areas have curtains and there are no locks. The toilet and shower are in separate spaces. The water isn’t very hot. The location is quite far from the Old Quarter, so if you enjoy being close to that area, this isn’t the best choice for you.

2026-01-03 • via Nuitee
S
Sukanda • couple • th
8
2026-01-03 • via Nuitee
P
pierre • couple • fr
10
Pros:

chambre spacieuse ,bien équipée et confortable
le buffet du petit déjeuner très varié

2026-01-01 • via Nuitee
P
Pontac • family_with_children • za
7
Pros:

Very spacious rooms

Cons:

Far from most activities and pickup points.

2025-12-25 • via Nuitee
P
Pheroze • family_with_children • za
8
Awesome
Pros:

Very good

Cons:

No dis likes

2025-12-24 • via Nuitee
N
Natasha Flanagan • family_with_children • ae
9
Lovely hotel for families
Pros:

Lovely hotel with amazing staff

Cons:

A little far from the old quarter

2025-12-18 • via Nuitee