The Hi-Lo, Autograph Collection

Hotels
•
Marriott
9.1 (172 reviews)
320 SW Harvey Milk Street, Portland, Oregon, 97204 , Portland , US

Pets allowed

Facilities

Elevator
Fitness facilities
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Internet access in public areas - high speed
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Excellent, friendly staff
Prime downtown location, walkable to restaurants/bars
Comfortable, attractive rooms with high ceilings
On-site restaurant/bar (food and drinks praised)
Well-equipped gym
Generally clean property and lobby
Cons:
Outdoor pool/spa appeared unclean and unused
Some rooms need TLC (stains on furniture, TV replacement)
Gym lighting described as dim
Occasional elevator outages causing longer waits
Billing hiccup: temporary extra charge not yet reimbursed
Area has visible homeless presence (be aware of surroundings)

Categories

Cleanliness
8.6
Generally reported as clean (rooms and lobby), but guests noted stains on some furniture and an outdoor pool/spa that appeared unclean and was not used.
Service
9.6
Consistently praised staff — friendly, helpful and exceptional customer service (multiple mentions of attentive front-desk and bar staff).
Location
9.4
Excellent downtown location; within walking distance of many bars/restaurants and situated atop the iconic Huber's restaurant.
Room Quality
8.8
Rooms described as gorgeous and comfortable with high ceilings; some rooms could use TLC (stains on furniture, TV replacement) and better bathroom lighting.
Amenities
8.7
Gym praised as top-notch with ample equipment (though lighting was noted as dim); outdoor pool/spa reported as not clean and was avoided by guests.
Value for Money
8.6
Generally positive value impressions, though a guest reported a temporary extra charge not yet reimbursed and surroundings (homeless presence) noted as a caveat.
Food and Beverage
9.5
Drinks and food received strong praise; on-site restaurant/bar and associated dining were highlighted positively.
Overall Experience
9.6
Many glowing stays and strong recommendations; minor issues (elevator outages, pool cleanliness, small room maintenance items) did not significantly detract from overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:40

Property Description

Luxurious Amenities

Indulge in the heated floors and premium bedding provided in the 120 individually decorated guestrooms. Stay connected with complimentary wired and wireless internet access and enjoy entertainment on Smart televisions with premium TV channels.

Dining and Refreshments

Savor a delicious meal at Hubers and unwind with a drink at the bar/lounge. Enjoy continental breakfasts on weekdays and weekends for a fee.

Convenient Location

Located in the heart of Portland, The Hi-Lo, Autograph Collection is within walking distance of top attractions such as Tom McCall Waterfront Park and Portland State University. Explore the city with ease from this upscale hotel.

Book your stay at The Hi-Lo, Autograph Collection now to experience luxury and convenience in Portland!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.1
Based on 172 reviews
Cleanliness: 8.6
Service: 9.6
Location: 9.4
Room Quality: 8.8
Amenities: 8.7
Value for Money: 8.6
Food and Beverage: 9.5
Overall Experience: 9.6
D
davidfI4703TH • Business
10
Best hotel in Portland!!!
Pros:

I travel to Portland often and have found home base when it comes to a hotel. The rooms are gorgeous, the drinks and food were amazing, and the fitness center was absolutely top notch. What made it even better was the staff!! I've never had this level of customer service and kindness and I've stayed at some top notch hotels. If you're looking in downtown Portland, highly highly recommend.. 👍🏻💯💯👏🏻👏🏻👏🏻

2026-02-26 • via Tripadvisor
C
cynthiacZ4570GI • Couples • Willamette Valley, Oregon
8
Completlely remodled old hotel downtown
Pros:

We did not stay the full night as we were only there to dress for a formal event we were attending. However we rested and were in the room for four or five hours and go a good feel for the experience. As the building is rather old I believe, the rooms ceilings and walls have been striped down to the structural supports, though some local wood had been added to soften the effect. As someone who doesn't care for the "industrial" esthetic I can say though not huge the room was comfortable enough and seemed to be kept in good order, I did not find fault with the mattress and rested easily. The bathroom could use more lighting but it was adequate for evening makeup and very elaborate hair.

2025-11-02 • via Tripadvisor
G
Gina • family
6
Pros:

Stay was okay but area was not the greatest.

2025-10-12 • via Nuitee
M
Marc_and_Kim_Z • Family • National Harbor, Maryland
8
Not a bad stay in downtown
Pros:

Great for the location. Everything was within walking distance.

Staff was super nice and the hotel was clean. A bit loud but you are downtown Portland.

Could use some TLC in the room. Stains on the furniture could be cleaned very easily and the TV needs replaced. Manager even said so on the television. lol

2025-10-07 • via Tripadvisor
S
SC_Globetrotter • Family
8
Lovely spot in downtown!
Pros:

Great spot downtown, sitting atop the iconic Huber’s restaurant. Drew, at registration, was fabulous. Overall, the staff were friendly and helpful.

The place itself has a cool, modern vibe. Our room was on the top floor and had high concrete ceilings.

The gym is on the basement level and had ample equipment. The lighting was too dim for my taste and other than that, we really enjoyed our stay!

2025-10-04 • via Tripadvisor
E
Ellen
10
Pros:

Spa and swimming pool is outdoor and looks not so clean so we did not use it.

2025-10-03 • via Nuitee
T
Troy • partner
10
Pros:

We enjoyed our stay the staff was great and property is very clean the lobby is a little dated but rooms were comfortable and bathrooms very nice. Must be aware of your surroundings being in city many homeless people in area.

2025-10-02 • via Nuitee
E
enriquetG3316LX • Couples • Salem, Ohio
10
Some minimal details
Pros:

Everything was fine at first, they gave me a different room than I requested, but I let it be known at the reception and they quickly solved the problem and gave me the one I had chosen, then I have a higher charge than I had scheduled and the receptionist told me that it is a temporary charge and that I would be reimbursed at the end of the stay but they have not yet reimbursed me for that extra charge, I hope it does not take longer than necessary.

2025-10-01 • via Tripadvisor
J
JoePegScreenName • Couples • Little Compton, Rhode Island
10
We really liked Hi-Lo Portland!
Pros:

Really great hotel in a good location. Nice room. On-site restaurant/bar. We were able to walk to meet friends at local bars/restaurants. Excellent staff.

2025-10-01 • via Tripadvisor
A
alisters766 • Couples
10
Wonderful Stay at the Hi-Lo Portland
Pros:

We had an incredible stay at the Hi-Lo while visiting Portland. The staff at the front desk were super friendly and welcoming, which set the tone right away. When we stopped by the bar, Vivi was such a delight to chat with—she was incredibly engaging and made our afternoon even better. The only small drawback was that one of the elevators was out of service, which made wait times a bit longer. Even so, it didn’t take away from the overall experience, and we would definitely choose to stay here again on future visits.

2025-09-27 • via Tripadvisor
M
markmG8724XG • Business
10
Great Team!!
Pros:

Love this hotel and this team. Stay her often and always quiet, clean and neat hospitality!!

Been coming here for years as I travel her often and always the best.

Thank You for always being the best hosts!!

2025-09-25 • via Tripadvisor
M
M575XTjonathans • Couples
8
Nice stay.
Pros:

The hotel is nice and staff were great. We would stay here again. Some great food trucks are nearby. Had breakfast at site and food was good.

2025-09-18 • via Tripadvisor
S
sarah
8
Pros:

Nice and affordable

2025-09-16 • via Nuitee
A
Anna
10
Pros:

The Hotel is very nice and clean. I love the staff. Highly recommend!

2025-09-14 • via Nuitee
J
jeremycI6226RI • Business
10
The only place I stay in Portland
Pros:

Amazing staff, fantastic service, great food, and the perfect location. Stay here every time I visit Portland. Highly recommend.

2025-09-12 • via Tripadvisor
A
Ashley June • partner
10
Pros:

Staff was very welcoming, GREAT recommendations

2025-09-12 • via Nuitee
N
Nischal Arkali
10
Great hotel!! Highly recommend!!!
Pros:

We had an amazing time at this hotel. It’s super clean and new. The rooms are huge and well stocked!! Everyone working here is very friendly and sweet. Definitely coming back here when I’m in town again.

2025-09-03 • via Nuitee
L
Luisita • family
10
Pros:

Clean & Quiet

2025-08-31 • via Nuitee
L
Lyndsey
10
Pros:

Great room and service. I liked the robe. One elevator wasn’t working, which slowed some things down. Central location in Portland and walking distance to a lot of places.

2025-08-28 • via Nuitee
T
Tamore • family
10
Pros:

I liked the cleanliness of the hotel room, nice water pressure, nice temperature for shower just not the hotel itself they need to do better with keeping the trash cans empty and the front door rug swept.. but staff is friendly and accommodating. Area is not great but it’s ok beware of homeless trying to mess with you.. would I stay here again? Probably not lol

2025-08-27 • via Nuitee