Kimpton Cardinal Hotel by IHG

Hotels
•
Kimpton Hotels
8.8 (412 reviews)
51 East 4th street , Winston-Salem , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious food
Cons:
Cleanliness issues
Timing of room readiness

Categories

Cleanliness
7.84
Room wasn’t clean nor ready when we arrived, but some reviews highlight cleanliness.
Service
9.31
Front desk staff were friendly and helpful; however, some staff need more training in customer service.
Location
9.35
Fantastic location with easy access to shops and dining.
Room Quality
8.3
Room was very large; however, the bed needs replacing and there are issues with noise.
Amenities
8.33
Amenities like fitness room are exceptional, but some recreational facilities were poorly executed.
Value for Money
8.79
Overall good value reflected through quality meetings and experiences.
Food and Beverage
9.34
The restaurant was amazing, with high quality food.
Overall Experience
9.11
A generally positive experience with several highlights and minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:30

Property Description

Luxurious Accommodations in Historic Setting

Kimpton Cardinal Hotel, housed in the iconic R.J. Reynolds building, offers a blend of history and modern luxury in downtown Winston-Salem.

Sophisticated Amenities

Indulge in the hotel's fitness center, in-room spa services, and recreational activities. Unwind in rooms equipped with flat-screen TVs, minibars, and luxurious bathrooms with complimentary toiletries.

Entertainment and Dining

Have a blast at The Rec Room with games like bowling and basketball, or enjoy a relaxing evening at The Katharine, a French-inspired restaurant and bar. Treat yourself to a raw bar and brasserie-style cuisine.

Book your stay now and experience the charm of Kimpton Cardinal Hotel.

Important information:

Please note: Kimpton Hotels considers 10 or more rooms a group. Kimpton Hotels reserves the right to cancel 10 or more rooms booked online. Please contact the hotel directly if you are booking 10 or more rooms.

Please note that breakfast package reservations are allowed breakfast for a maximum of two people sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 28 per day.

  • Internet

    WiFi is available in all areas and costs USD 12.99 per 24 hours.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 412 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 9.34
Overall Experience: 9.11
S
Shannel • solo_traveller • us
10
2026-01-26 • via Nuitee
M
Mike • couple • us
10
2026-01-21 • via Nuitee
S
Stephen • couple • us
10
An amazing addition to our wonderful wedding weekend!
Pros:

We absolutely loved the basement amenities as well as the lovely bar!

Cons:

I wish the room had two bathrobes but it was no big deal :)

2026-01-19 • via Nuitee
L
Lisa • family_with_children • us
8
Mold on bathroom sink. Dirty and mold in shower stall
Pros:

I never choose to eat breakfast at the hotel

Cons:

Location of the hotel and the amenities the hotel offered.

2026-01-19 • via Nuitee
B
Bognovitz • family_with_children • us
10
2026-01-19 • via Nuitee
W
Washington • solo_traveller • us
1
Worst experience ever!!
Pros:

The property is beautiful.

Cons:

The hotel refuse to work with booking.com. They went out of their way not to answer two representatives and one supervisor.

I’m recovering from cancer surgery and was wanting a night stay to recoup. I asked to upgrade my room to a room with a tub. I was told to speak with booking.com. I did. The hotel needed to approval the upgrade. The front desk person ignored several phone from booking.com.

Why because she said she doesn’t like 3rd party agencies. I stay at the hotel for over 3 hours trying to get this hotel to speak with booking.com. They would not the front desk said they couldn’t call as well.

Then the front desk person was able to find the same room that was $10 more on booking, but the hotel wanted to charge me $100.00 up charge.

So I decide to leave. I was told they would refund my money for a nonrefundable room and that has not happened.

I just wanted a tub and to soak. Instead I wasted what precious time I have trying to get this hotel staff to work with me.

If you don’t want to work with 3rd parties or feel 3rd party patrons, like myself, are less than, then maybe don’t contract with those agencies. But giving me the run around is inhumane.

2026-01-13 • via Nuitee
S
Spencer • couple • us
10
2026-01-13 • via Nuitee
W
William • couple • us
10
Pros:

Loved coffee service. Community room great

2026-01-05 • via Nuitee
M
Mark • solo_traveller • us
8
2025-12-31 • via Nuitee
G
gregory • couple • us
8
Pros:

People

Cons:

Parking
No coffee maker in rooms

2025-12-30 • via Nuitee
H
Heather • family_with_children • us
10
2025-12-29 • via Nuitee
X
XTAY • couple • us
10
2025-12-16 • via Nuitee
• family_with_children • us
5
Wasn’t a very good experience
Pros:

Location

Cons:

Room wasn’t clean nor ready when we arrived

2025-12-08 • via Nuitee
B
Blatchley • couple • us
8
Nice stay.
Pros:

Location

Cons:

Nothing

2025-12-08 • via Nuitee
C
Clark • couple • us
9
Good vibe.Great rooms
Pros:

Very clean and comfortable rooms. Historic look and feel. Fitness room was exceptional

Cons:

The recreational rooms looked great but were poorly executed. The bowling balls were chipped and cracked. The pool table featured two cues that were garage sale rejects and didn’t even have chalk. More than one basketball would have been nice. Broken pretend pac man machine was also weak

2025-11-28 • via Nuitee
M
Monica • family_with_children • us
9
Great property - great location.
Pros:

The restaurant was amazing - so good!

2025-10-19 • via Nuitee
R
Raphael • couple • us
7
Pros:

We enjoyed the recreation facilities.

Cons:

The check in experience wasn't good. There was no on at the door to assist with parking or luggage. The person checking us in was not friendly.

2025-10-11 • via Nuitee
C
Carmen • couple • us
10
2025-10-01 • via Nuitee
J
JALESA
10
Pros:

This place is awesome

2025-09-17 • via Nuitee
J
Jeffery Joseph
8
Pros:

The area was unique

2025-09-07 • via Nuitee