SmartRental Collection Centric II

Hotels
9.1 (1730 reviews)
Gran Vía, 48 , Madrid , es

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Tasty food options
Cons:
Slow elevators
Inconvenient check-in process

Categories

Cleanliness
8.43
Several reviews indicated issues with cleaning services and room upkeep.
Service
9.9
General positive sentiments about staff responsiveness and assistance, despite some issues with room access.
Location
9.94
Multiple reviews praise the fantastic locations near main attractions.
Room Quality
8.39
Room quality was mentioned positively, but issues with some outdated facilities were noted.
Amenities
8.92
Amenities such as the rooftop pool received positive feedback, but some functionality issues were highlighted.
Value for Money
8.38
Concerns raised about the perceived value, especially relative to room quality and service.
Food and Beverage
9.43
Food quality was frequently praised, particularly breakfast and dinner options.
Overall Experience
9.4
Overall experiences shared were mostly positive with few major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:50

Property Description

Luxurious Apartments with Prime Location

Featuring free WiFi, SmartRental Collection Centric II offers luxury apartments just 500 meters from Puerta del Sol. The property boasts a seasonal pool with water jets, a terrace with a chill-out area, and a fitness center.

Modern Amenities for Your Comfort

Each apartment is equipped with a flat-screen TV, kitchen with a dishwasher, oven, and Nespresso coffee machine, as well as a private bathroom with free toiletries. A washing machine is also included for your convenience.

Convenience at Your Fingertips

With Callao Metro Station right next door and the airport shuttle service available, exploring Madrid is a breeze. Secure private parking is an added bonus for guests. Book your stay at SmartRental Collection Centric II now for a truly unforgettable experience.

Important information:

Please note that the seasonal swimming pool is open from 1 March to 15 October.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card. A security deposit may be charged on arrival and returned 1 week after check-out.

Minors under 18 must stay at the property accompanied by their parents, guardians or authorized adults. The staff may require relevant documentation that identifies adults as their parents, guardians or authorized people.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 36 per day.

Location

Guest Reviews

9.1
Based on 1730 reviews
Cleanliness: 8.43
Service: 9.9
Location: 9.94
Room Quality: 8.39
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 9.43
Overall Experience: 9.4
B
Brayan • couple • us
10
It was worth its value and then some.
Pros:

The property was clean, near small food spots and in proximity of the tram that takes you to the train station and near the city center.

Cons:

This is nitpicking (I did not care too much), that was one shady elevator, but it worked.

2026-05-15 • via Nuitee
H
Hizaoui Saidi • solo_traveller • tn
9
2026-05-14 • via Nuitee
G
Gökhan • family_with_children • tr
7
2026-05-14 • via Nuitee
M
Musa • couple • it
8
2026-05-14 • via Nuitee
Q
Quang tin • extended_group • it
5
2026-05-13 • via Nuitee
L
Lukas • solo_traveller • de
8
2026-05-12 • via Nuitee
M
Marion • couple • ar
7
Muy cómodo.
Pros:

El hotel no brinda ningún tipo de comida. Es una habitación que fué muy cómoda, pero funciona más como un departamento, te entregan las llaves y con ellas entras y salís. Tiene estacionamiento propio, fuimos con auto y resulto un plus. Pudimos hacer todo caminando desde el hotel.

Cons:

No me gusta que no tengan algo de servicio de comida, aunque sea heladeras con algo para picar por si uno llega tarde y no cenó.

2026-05-12 • via Nuitee
F
Federica • solo_traveller • it
8
Pros:

Personale gentile e disponibile
Posizione ottima con parcheggio riservato

2026-05-11 • via Nuitee
M
Marco Antonio • extended_group • it
8
2026-05-10 • via Nuitee
Αντώνης • solo_traveller • gr
10
2026-05-09 • via Nuitee
Z
ZHANG ZHONGYUE, • couple • cn
10
The room is clean and nice, the staff at the reception is really helpful and kind
2026-05-07 • via Nuitee
I
Inda • couple • it
10
2026-05-06 • via Nuitee
M
Marinus • extended_group • nl
7
prima
Pros:

dicht bij het centrum

Cons:

Geen ontbijt in het hotel

2026-05-06 • via Nuitee
V
vaca • solo_traveller • es
8
2026-05-05 • via Nuitee
L
Luigi • couple • it
8
2026-05-05 • via Nuitee
A
Austeja • family_with_children • lt
7
I would not recommend, not great value for money
Pros:

Great location - heart of city;

Cons:

Pool season not started - couldn’t use it, property did not notify about this; sky bar not working;
Extraction fan broken;
4 night stay for 2 adults - only 4 pods of coffee, if you want extra will be charged 1€ per pod;
No tablets for dishwasher
Very loud noise during the weekend coming from the Main Street;
Sofa bed very uncomfortable and loud when turning;
Need to pick up keys from another building;

2026-05-03 • via Nuitee
R
Rachele • solo_traveller • it
7
Pros:

Appartamento, staff

Cons:

Rumoroso alla mattina.

2026-05-03 • via Nuitee
F
Fazia • solo_traveller • it
9
Ci siamo trovati benissimo
Pros:

Posizione, pulizia

Cons:

Assenza della prima colazione

2026-05-03 • via Nuitee
A
Aboulqasim • couple • ch
10
2026-05-02 • via Nuitee
M
Matilde • extended_group • pt
9
2026-04-29 • via Nuitee