Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Affordable / great value
Clean and comfortable room (reported by several guests)
Courteous, helpful and friendly staff
Close to downtown and metro (short walk)
Modern furnishings in rooms
Coffee available in the hall
Basic in-room amenities (fridge, shampoo, TV)
Quiet room option available
Cons:
Breakfast repeatedly criticized (limited, poor quality, broken coffee machine)
Area described as dodgy/noisy with many homeless/drug users
Rooms are small and can feel cramped
Housekeeping inconsistencies — some rooms not cleaned during stay
Cable outages and spotty internet in rooms
Parking garage not accessible early; street parking issues
Room defects reported (broken tiles, awkward shower doors, creaky/unclean beds)
Occasional service lapses (promised room changes not followed up)

Categories

Cleanliness
6.1
Mixed reports: several guests praised clean, comfortable rooms, but multiple comments note rooms not cleaned during stay, beds with hairs and forgotten housekeeping — overall slightly above neutral but inconsistent.
Service
9
Mostly positive: staff frequently described as courteous, helpful and friendly at reception; a few isolated service failures (e.g., room-change promised then forgotten) but overall strong staff interactions justify a high score.
Location
6
Convenient for downtown/metro access (short walk) but repeatedly described as a dodgy/noisy area with many homeless/drug users and safety concerns at night — useful location but with notable drawbacks.
Room Quality
5.8
Mixed: some modern furnishings and comfortable beds, but rooms are small, shower doors awkward, broken tiles reported, creaky beds and cramped layouts reduce the score.
Amenities
8
Good basic amenities noted (fridge, TV/smart TV alternatives, shampoo/gel, coffee machine in the hall) though some failures reported (cable outage, spotty internet, occasional broken coffee machine). Overall a solid amenities offering for the price.
Value for Money
8
Repeatedly called affordable and good value for San Francisco; guests recommend it for the price despite some service/food compromises.
Food and Beverage
4
Consistently negative: breakfast described as poor (limited yogurt/cookie, bad/unripe fruit, coffee machine often broken) — F&B is a weak point.
Overall Experience
6.7
Mixed overall: affordability, convenient location and helpful staff balanced against small rooms, inconsistent housekeeping, noisy/dodgy surroundings and poor breakfast; aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:58

Property Description

Luxurious Accommodation in Downtown San Francisco

Hotel EPIK, located just a short walk from Civic Center Plaza, offers a luxurious stay in Downtown San Francisco. Modern Amenities for Comfort include free WiFi, satellite TV, iPod docking stations, and custom bath products. Each room features a single-cup coffee machine for your convenience.

Dining and Entertainment Options

Indulge in vegan and vegetarian cuisine at the SON & GARDEN restaurant or unwind at the SECRET BAR AND LOUNGE on-site.

Convenient Location for Exploring

With attractions like Bill Graham Civic Auditorium and shopping at Union Square within walking distance, Hotel EPIK is the perfect base for your San Francisco adventures. Book your stay now for a memorable experience!

Important information:

Please note: An incidental fee is due upon check-in and must be paid using a credit card. Please contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.7
Based on 1641 reviews
Cleanliness: 6.1
Service: 9
Location: 6
Room Quality: 5.8
Amenities: 8
Value for Money: 8
Food and Beverage: 4
Overall Experience: 6.7
M
Michael Johannes • solo_traveller • de
8
2026-08-18 • via Nuitee
M
Michael Johannes • solo_traveller • de
8
2026-08-18 • via Nuitee
S
Sandra • family_with_children • de
7
Für einen Kurztrip absolut empfehlenswert! Wir würden hier wieder buchen.
Pros:

Zentrale Lager, saubere Zimmer, kleines aber feines Frühstück mit Kaffeemaschine, super zuvorkommendes Personal!

Cons:

Die Zimmer sind sehr klein, man kann keinen Koffer offen legen.

2026-08-14 • via Nuitee
A
Aneta • solo_traveller • pl
7
Pros:

Ogólnie bylo w porządku, żadnych problemów z hotelem. Jest tez w centralnej lokalizacji i blisko wielu śródków transportu co ułatwia zwiedzanie i poruszanie sie po mieście. Dookoła sa dobre restauracje, bary i śniadaniownie.

Cons:

Lokalizacja jest słaba pod względem tego ze to jednak tenderloin ale początek wiec nie jest najgorzej. W nocy polecam wracać Waymo, jak sie jest uważnym to bez problemów w tej okolicy.

2026-08-14 • via Nuitee
I
Iryna • family_with_children • us
1
2026-08-10 • via Nuitee
B
Bethann • extended_group • us
9
The hotel was clean and affordable, which is rare in SF--we would stay here again.
Pros:

The room was clean and comfortable. The clerk at the check-in desk was courteous and helpful.

Cons:

Because we had to leave very early in the morning, the parking garage was not an option (it was not open early enough for us to get our car out). We ended up parking overnight on the street for free, which worked because we had a handicap placard, otherwise we would have had to pay for the street parking.

2026-08-04 • via Nuitee
S
Stephanie • couple • us
10
very affordable, everyone was very nice , quick and easy
Pros:

Very easy to get anywhere in the city

2026-08-04 • via Nuitee
M
Melis Cornelis Jan • extended_group • nl
8
Pros:

Perfect voor city trip

Cons:

Ontbijt is enkel bekertje yogurt en koekje om mee te nemen.

2026-08-02 • via Nuitee
V
Vicky • solo_traveller • de
5
2026-07-25 • via Nuitee
M
Martin • solo_traveller • ca
8
2026-07-25 • via Nuitee
R
Rodriguez Villegas • solo_traveller • co
9
2026-07-23 • via Nuitee
J
Juana • extended_group • es
8
2026-07-20 • via Nuitee
I
Irvin Borj • solo_traveller • ie
7
Pros:

Few minute walk to downtown and metro. Bed was comfy.

Cons:

Location is a quite dodgy. Poor homeless living out on the streets surrounding the hotel.

2026-07-20 • via Nuitee
E
Emma • solo_traveller • ie
8
Great value!
Pros:

Lovely modern furnishings in the room. Even though the rooms are small, they provide as much as possible like places to hang clothes. Staff were really friendly with any queries I had. They also offered me a street or quiet room which I loved!

Cons:

The cable service went down across the entire hotel which was annoying during the World Cup for watching games (didn't want to frequent the bars nearby, too pricey and Tenderloin not great for a solo female traveler wandering at night time) but they were able to provide some alternatives through the smart TV features.

Internet reception was spotty in the room at times.

2026-07-13 • via Nuitee
A
Andrew • couple • us
7
2026-07-13 • via Nuitee
E
Erkul • family_with_children • de
10
Pros:

Mein Aufenthalt im Hotel hat mir sehr gefallen. Es war genauso, wie ich es mir vorgestellt hatte. Besonders hervorheben möchte ich das Personal, das jederzeit hilfsbereit war und bei Fragen sofort unterstützt hat.

2026-07-12 • via Nuitee
D
Duffilau • solo_traveller • fr
7
Pros:

Les chambres sont confortables, frigo, tv, penderie,salle de bain avec shampoing, gel et après shampooing.

Cons:

L'hôtel est bien placé par rapport à la mairie malheureusement il y a des drogués partout autour ainsi que la musique à fond.
Le petit déjeuner est désastreux : pommes, oranges pas mûres.
Machine à café en panne.
Yaourt uniquement à la cerise où on est censé mettre des céréales dedans.
des gâteaux pas très bon et c'est tout.
Et cela sur les fauteuils du hall d'entrée,pas de salle dédiée.

2026-07-11 • via Nuitee
R
Robert • solo_traveller • us
8
2026-07-11 • via Nuitee
Y
Yacine • solo_traveller • gb
6
Pros:

Will I like some of the stuff they know where there were doing

Cons:

I didn't like the other stuff they given me very bad room with broken tiles on the bathroom when I asked to be changed they promise to do with the next day by didn't they just forgot about me so that was not nice

2026-07-10 • via Nuitee
K
Kenneth • solo_traveller • us
7
Enjoyed my stay
Pros:

Never tried it. But coffee was great.

Cons:

Room was pretty small. And had a big bed. They shouldnhave used a twin bed so room can have more space.

2026-07-10 • via Nuitee