Hotel EPIK

Very clean and updated. I hope that the cleanliness is maintained for future visits.

Staff did very little to accommodate even after several issues arose and were brought to their attention. Very budget and area is very rough and unsafe.

All the neighbouring streets are literally full of homeless and drug addict people.

Didn’t stay didn’t like the area

Step-in shower, this was why I chose it. Great & clean bedding, cart to manage luggage & gear, staff nice & helpful. Location near Muni 5 & 38, both going to Golden Gate Park. CVS & Walgreens close by. I have a permanent disability, so accessibility is important, and this place was remodeled & accessible. Front door even had an opener. One just had to be careful about location.

Close to city hall. Although room is pretty small. Pictures online look different than real life

The staff were really helpful. They accommodated to us as we stayed there for a few days. It’s not in the best part of town but as long as you can uber, Lyft or Waymo then it’s fine. Overall it wasn’t so bad.

Room waa small but nice clean and had nice decor..

The hotel is pretty small with smell of fresh pain from the renovation. The area near by is not great, with homeless people surrounding the sides and back of the hotel including the valet drop off section. The noise level at night was pretty high, and I did not enjoy the the too thin pillows on the bed. Overall the hotel felt safe and clean but could be better.

This place is in a horrible area and it’s not safe. It looks okay in the pictures but believe me, once you get there you’ll know what I’m talking about. I got there and after falling asleep, was woken up at 3am by a bunch of drunk and drugged out men screaming and yelling until almost 5am. Save yourself the hassle and go somewhere else.

One window facing a wall 1m away. Room extremely small. Breakfast incuded but no variety, just sweet stuff

Drug area

Place is small but comfy, parking around is limited unfortunately a lot of unhoused population around the hotel.

Great staff. Always there to help. Complementary breakfast was nice. Loved the fruit and yogurts. Would of been nice to have a few more pastry options. There were hotel facilities listed on our booking but not actually available, like the microwave and drinks machine. We saw the space where they should of been next to the ice machine. So don't know what happened there. The hotel was really nice, a little disappointed with the size of the room but the room was nice. The lights are on a dimmer switch but no matter how bright or dim they were always flickering. And out air conditioning unit decided to leak and give us an indoor shower randomly one evening. But other than this no issues at all. Like I said Staff are great, hotel is a good unit to base yourself while visits San Francisco. 10/15min walk away from city centre and location transport links all around. Buses, BART, Muni. All easy to get to from Civic Centre. The neighbourhood that the hotel is located in, is the poorest in SF and there is alot of homeless around, on the same block as the hotel there is a community centre l, which is why the homeless are near by. 90% of them are harmless, leave you to your day. Just walk past and carry on. But there are a few we had odd interactions with. I personally didn't feel comfortable coming back to the hotel after dark. But that's just the Tenderloin Area unfortunately. Not the hotels fault at all. Felt 100% safe and secure in the hotel.

Actual room was nice and clean, breakfast was nice and simple. Location was decent. hallways had a weird smell. Area is full of homeless people. Don’t get a room that’s next to the main road as you’ll be up all night due to car engine noise. WiFi didn’t work.

no closet space to hang clothes, although we were only there for one night.
Would’ve been nice if they had a refrigerator in the room for my insulin.

Dirty, noisy

Good size rooms for night or 2 but flooring was going bad and breaking

Once you enter the hotel, it’s nice: freshly renovated, nice rooms, nice staff. But man, the surrounding area is absolutely terrible: homeless land, smell of human waste everywhere, human feces at every step on the sidewalk, … not the hotel fault at all, but it’s an area of SF that you want to avoid at all costs. Shame, cause again the hotel itself is really nice

Okay a bit noisy at like 4:30am every morning sounds like garbage trucks or something. But stay was good for the most part.