The Frankfurt

Hotels
8 (8006 reviews)
Am Hauptbahnhof 2 , Frankfurt/Main , de

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Pillows too thin
Issues with cleanliness

Categories

Cleanliness
7.46
Issues with room cleanliness and housekeeping mentioned.
Service
8.43
Friendly and helpful staff, allowing early check-in.
Location
8.97
Very well located, close to train station and major attractions.
Room Quality
7.42
Overall good quality, but issues with pillows and room conditions.
Amenities
7.95
Basic amenities available, but some issues reported with cleanliness.
Value for Money
7.91
Good value for the price, with a fair price given the location.
Food and Beverage
7.96
No specific comments on food or beverage options.
Overall Experience
7.93
Generally positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 00:37

Property Description

Modern Rooms with Convenient Location:
Experience comfort and convenience at The Frankfurt, located directly in front of Frankfurt Main Station and near the Frankfurt Trade Fair. Each modern room features a flat-screen TV, private bathroom, and a hairdryer for your comfort.

24-Hour Reception and On-Site Bar:
Enjoy round-the-clock service with our 24-hour reception and unwind at our on-site bar open every evening. Whether you need assistance or a relaxing drink, we've got you covered.

Accessible to Everything:
Explore the city easily with local restaurants, shops, and the tourist information centre just a short walk away. With Frankfurt Main Station a 2-minute walk and the Airport a 20-minute train ride, your travels are made simple at The Frankfurt.

Book now for a memorable stay at The Frankfurt!

Important information:

Please contact the hotel in advance if you would like to reserve a paid parking space. Contact details can be found on the booking confirmation.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for € 50 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 8006 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
S
Sidi mohamed • family_with_children • mr
7
2026-03-14 • via Nuitee
S
Sidi mohamed • family_with_children • mr
7
2026-03-14 • via Nuitee
M
Maximuss • family_with_children • es
6
2026-03-14 • via Nuitee
J
Jeanine • couple • de
7
2026-03-13 • via Nuitee
I
Ines Angelika • couple • de
5
2026-03-13 • via Nuitee
R
Ralf • solo_traveller • de
7
2026-03-13 • via Nuitee
G
Gabriele • solo_traveller • de
8
2026-03-13 • via Nuitee
A
Andrea • couple • de
8
2026-03-13 • via Nuitee
O
Osama • couple • eg
8
Good for stay nearst for main staion and Resturant
Pros:

First Thank you so much for staff Specially supervisor Samir night shift really Excellent man

Cons:

The room service needs to put a-lot.water , coffee , tea and

2026-03-13 • via Nuitee
K
Kathi • family_with_children • de
9
Pros:

Nahe Bahnhof super

2026-03-13 • via Nuitee
X
Xiaobing • solo_traveller • de
6
2026-03-13 • via Nuitee
F
Franz 72 • solo_traveller • de
8
2026-03-12 • via Nuitee
Z
Zahn • family_with_children • de
4
Pros:

Personal war nett

Cons:

Ungepflegte Zimmer

2026-03-12 • via Nuitee
Y
Youssef Ishak • solo_traveller • ma
7
Pros:

Emplacement et superficie de la chambre

Cons:

Manque des produits sanitaires et des bouteilles d'eau

2026-03-12 • via Nuitee
B
Barry • solo_traveller • us
1
Terrible housekeeping, angry, aggressive, and violent employee… with zero provocation.
Pros:

The first room I was assigned the bed unmade, towels on the floor, etc. my room was changed to the one across the hall. That room had leftover food in the refrigerator. Neither one of these things would’ve given me reason to write this review. Not good by all means, I would have given low stars, but not right a review. Honestly the location is great both for the train and the airport. Way not the best hotel I’ve ever stayed in but after settling in, adequate for the two nights that I was there…
But this is the reason for my writing this review; I was not feeling well and did a little bit of simple laundry, took a shower, and was in bed by 7 p.m. Shortly after I dozed off, there was knocking at my door. A man from the hotel was telling me that I was mistakenly given this room, and that I needed to move back to the original room that was given to me because somebody had come to the hotel and was insisting on getting the room that I was in. I explained that I wasn’t feeling well, that I was completely unpacked, that I had a bit of laundry hanging, and I was not interested in moving. He was insistent that I must move and that he would “help me”. This conversation took place with the door open just a little bit. When I said that I was not interested in moving and went to close the door he put his foot in the door and push pushed back on the door. I responded with distinct anger and went to close the door again in which case he repeated his action preventing me from closing the door. When he realized I clearly was not going to open the door he stomped away, saying that he was calling the police. Of course the police never showed up (clearly because I was in a room that I had been given the key to 2 or 3 hours earlier).
This was an overt aggressive behavior by an employee to a guest of the hotel. It was a violent action… when I explained it to management the next morning, they were extremely apologetic. But needless to say I do not recommend this hotel.

Cons:

First, I was assigned a room that was not cleaned. Second I was given a room that had leftover food in the refrigerator, then after I was asleep,an employee woke me up and violently tried to push his way into my room against my will.

2026-03-12 • via Nuitee
M
Mustafa Hamdi • solo_traveller • tr
7
2026-03-12 • via Nuitee
M
Matthias • family_with_children • de
7
2026-03-11 • via Nuitee
S
Svitlana • solo_traveller • de
10
2026-03-11 • via Nuitee
L
Luca • couple • de
10
2026-03-11 • via Nuitee
N
Nobuko • solo_traveller • jp
8
2026-03-11 • via Nuitee