Ockenden Manor Hotel & Spa

The spa was incredible, we had the most relaxing time. Fantastic breakfast. Cosy room, friendly staff.
We’ll come back !

Fabulous stay in Charles room, delicious lunch and 3 course dinner, indulgent spa treatment and enjoyable use of the spa

Hotel was great. Very good sized bedroom/bathroom. We ate in the restaurant for dinner and breakfast. Both were very good food and service. Used the Spa and Gym. Gym is small and has the essentials. The Spa is very good but the experience was let down by how busy it was both Saturday late afternoon and Sunday late morning.

great atmosphere and friendly staff. Also the location is very cosy. Our room "Raymond" was also romantic and cosy. The spa was also great, with space and modern features.

My wife and I visited for a birthday treat. The facilities are good and we both enjoy our treatments. Only downside was that for the price the spa did get quite busy in the afternoon. Would definitely go back again.

A fantastic stay looked after by Adam and the Team. The spa hotel is arguably one of the best in the country.

Lovely spa day, beautiful spa. I had booked the New Year, New You package. Lunch was excellent. My spa treatment (Mindful Moments) was fabulous and extremely relaxing. I used the pool, outdoor hot tub and steam room; all great. Lots of places to chill out and relax. Would recommend.

I cannot thank the team at Ockenden enough. We had a disastrous journey down and were stuck behind an accident for more than 4 hours and missed our spa treatments. Not only did the hotel not charge us for the treatments we missed (even though they would have been entitled to) but they managed to find a slot for one of us when we arrived even though it was a Saturday and they were fully booked. The staff could not have done more to help us salvage our trip. The room was clean, comfortable and we had a great night's sleep. The food, wine and service in the restaurant were all excellent as well. Thank you so much for your incredible hospitality, I hope to return again!

We came for the weekend, there was a confusion with our room booking and the room type, a feature suite was booked and we were assigned the Tudor Suite, we emailed Patricia regarding this and she was extremely rude in tone and unhelpful.

We arrived and shown to the room, on first appearances the room was lovely, however the bathroom is not as pictured on Expedia. The bathroom was dirty with green all in the shower screen trim, the window was rotting and just general scum around the sink and window, the dormer was also cracked and peeling.

The bedroom was very large and the little seating area a nice touch. However the lighting in the room is terrible, the dust by the headboard was truly disgusting, it is like the room hasn’t been cleaned properly for 6 months.

The staff and food service was great, the spa is lovely, however not easy to get a bed or somewhere to sit down sometimes.

All in all a nice weekend, however the standard of the room for the cost of it was not up to standard.

Our daughter visits two or three times a year and she recommended Ockenden and we are glad she did! The dinners were some of the best food I have ever tasted, the flavours were amazing. We will definitely return and enjoy even more of the wonderful Spa and hospitality.

What a wonderful stay! The facilities, room, spa and restaurant all brilliant. The staff were attentive and friendly. Breakfast was delicious served quickly and plenty to pick from for all tastes
Only small point is spa use on out arrival day coincided with kids swim so a little busy. Aim for a 5 pm spa session when you check in. Next morning was quiet when we arrived at 11. Treatments were great a float and a LED mask session. Both very relaxing. It’s our second stay and will be back .

Recent lunch at Ockenden Manor. Unfortunately, the overall experience had dipped from our previous dining experiences there. The menu was uninspiring and greatly over priced. This would have been acceptable had the quantity and flavours delivered. However, they were found wanting on both levels. Serving staff were polite but lacked top end customer service skills. The dining room was only at 25% capacity and lacked any real form of ambiance. This used to be the go to dining destination in the area for special occasions, however, that day is long gone.

Scenic surroundings and sumptuous luxury are the trademarks of this stunning hotel and spa - but it’s by no means their USP - that is purely in the understated, calm, quiet way their staff anticipate and meet every need for their guests - before we even recognise it ourselves!
We had several issues before arriving frazzled and fraught for our overnight stay, not helped by travelling and arriving in ceaseless torrential rain.
Initially disappointed not to be staying in the hotel , we were shown to a magnificent, modern spacious 3 bed room in the spa building , which not only had flip flops, robes and spa bath towels at the ready , but a fridge with complimentary soft drinks , a coffee maker , kettle and fresh cookies, and even a gorgeous tea pot! A patio with a view and stunning bathroom ( huge bath AND separate shower) and comfortable beds completed the reatful room - with the added nice touch that each room is allocated a name rather than a number.
But far beyond this was the staff’s kindness, patience and initiative at managing to soothe our fraught nerves ( their pleasant personas never lapsed even when we temporarily lost the door key!) .
Even tiny touches like umbrellas at the ready , and pointing out best routes around the buildings , are all thought of.
Evening meal and breakfast in the historic old part of the building were both delicious, and again made all the better for the seamless, smiling, smooth service in stunning surroundings- the most impeccably decorated and furnished rooms possible.
Nowhere is perfect - a few more hairdryers would not go amiss - but if all hotels modelled their staffing standards and systems on Ockenden Manor , every guest would leave a very happy person!

Wonderful hotel. We stayed in a Cuckfield room which is on the second floor. Beautiful views, gorgeous big bed with scrumptious linen and a large bath. The Spa is exceptional with complimentary hot drinks and the outdoor pool and jacuzzi very special. Fabulous food and a wonderful English Wine menu which was a joy to see. Hopefully will return sometime soon.

A lovely hotel and no doubt a great spa break. Nice rooms, great staff and a good location.

Would’ve like an early morning gym burst but the spa isn’t open until 7am - my problem more than the hotels but it will be a future consideration when I’m over this way on business and need somewhere to stay.

Had an overnight stay which I very much enjoyed despite the underwhelming restaurant staff. The food was excellent but the head waiter/maitre d' or whatever one is called these days was very odd, though very pleasant. Kept sniffing and it did make me wonder what he might have snorted due to his eccentric behaviour including taking my order standing at the till, 6ft away and shouting my order at me whilst leaning back in a most casual and inappropriate manner.
At breakfast I was not allowed to sit where I wanted because I was told that table is set for lunch. Ten minutes later the waiter started re-arranging the lunch table and when I questioned him he said they had a cancellation and it was now being set for afternoon tea.... whilst I was still waiting for my breakfast to appear. It's a pet hate when waiters and restaurant staff tell you where you can sit. When I pay £300 for B+B, I expect to be able to sit anywhere I like in the restaurant.
I dared to ask the little oriental waitress to fetch marmalade after she pointed out where I could find it....if looks could kill.
Another fabulous place spoilt by untrained staff .......shame as I would like to have returned, but won't.

Stayed here a number of times and it's a place that never disappoints. All of the staff, from reservations to reception and at dinner are friendly & professional, treating guests as individuals (Sarah, Patricia, Asher in reservations/reception and the wonderful Flav & Amy in the restaurant). As returning guests it's lovely to be remembered and welcomed back... Dinner was fantastic- it's always good but every element of this year's courses was so well conceived and well executed. Home smoked salmon was accompanied by smoked and pickled beetroots which were amazing in themselves. Quail melted in the mouth, the al dente green beans contrasted perfectly with the creamed cabbage with minutevpieces of smoky bacon. Best cheesecake ever for dessert- baked Basque cheesecake- caramelised and with a slight hint of citrus cutting through the cream ( we were told this secret ingredient but you'll have to visit to find out).
The spa is superb- it's always impossible to find a seat to rest on but the indoor outdoor pool and outdoor jacuzzi are wonderful. The spa itself has lifts to make it accessible but the changing room showers could be improved by grab rails- it's really difficult when you have a mobility issue to stand without for support. Only other minute constructive criticism would be can staff please check pockets before clearing robes that they think aren't being used? This time we dashed out to stop them being taken from hooks but in the past have lost combs, toiletries spectacles and even our room key when this has happened.