Ockenden Manor Hotel & Spa

Hotels
8.7 (514 reviews)
Ockenden Lane, Cuckfield , Cuckfield , gb

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Beautiful setting
Excellent hospitality
Cons:
Service inconsistency
Some outdated facilities

Categories

Cleanliness
8.68
The bathroom was pristine and presented immaculately.
Service
8.95
Staff stood out for excellent hospitality, but some service interactions were offhand.
Location
8.89
Beautiful setting and great local walks.
Room Quality
8.74
Amazing room with hand-painted wallpaper and antique furniture.
Amenities
8.37
The spa had great facilities but steam room was out of action.
Value for Money
8.13
Some amenities felt dated, not worth the high price.
Food and Beverage
8.88
Quality of the food at dinner and breakfast were strong.
Overall Experience
8.95
Overall experience was superb and refreshing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Luxurious Accommodation
Indulge in the charm of Ockenden Manor's individually furnished guest rooms, some featuring exquisite four-poster beds. Enjoy modern amenities such as free Wi-Fi and satellite TV for a comfortable stay.

Gastronomic Delights
Savor the culinary experience at the hotel's restaurant, offering locally sourced ingredients and stunning views of the 9-acre gardens. Wake up to a delicious breakfast cooked to order, included in your rate.

Relaxation and Wellness
Unwind at the spa with access to an indoor/outdoor pool, hot tub, gym, and rejuvenating treatment rooms. Explore the picturesque surroundings with leisurely country walks for a perfect getaway.

Experience the epitome of elegance and relaxation at Ockenden Manor. Book now for an unforgettable stay!

Important information:

Children Spa Access & Swimming Times

Please note children under 16 must be accompanied by an adult at all times in the spa (maximum two children per adult) and are allowed in our Spa building and Spa areas from 10:00am until 11:00am and from 3:30pm until 5.00pm daily. Children are not permitted to use the hot tub, jacuzzi, steam room or sauna.
Please note for reservations made within 4 days of the day of arrival, full payment for the stay is required upon check-in.
Dogs are welcome at a charge of £30 per dog per night for maximum of two dogs per room. We recommend booking a Cuckfield room or above to ensure sufficient space. Please note dogs are not permitted in the Spa Suites or Spa building.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 15 years old stay for £25 per person per night when using an existing bed.
    People 3 years old and over stay for £55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 514 reviews
Cleanliness: 8.68
Service: 8.95
Location: 8.89
Room Quality: 8.74
Amenities: 8.37
Value for Money: 8.13
Food and Beverage: 8.88
Overall Experience: 8.95
E
eleanorbentley Solo travel
10
I hope to return!
Pros:

A beautiful location, along with superb hospitality!
Each area of hotel and grounds are beautiful, along with a nice, well equipped, spa. A big thanks to Nicola, Patricia, Faith, Lauren in the Spa, the lovely restaurant team, and everyone else behind the scenes. A great stay.

2026-05-12 via Tripadvisor
L
lyndae752 Solo travel
10
Absolutely Perfect
Pros:

From the moment I arrived until it was time to say goodbye , I had the most wonderful time at the Ockenden Manor. The hotel was charming set in beautiful grounds and the staff made sure you had a warm welcome and looked after you. The bedroom was large with good quality facilities and I slept very well. The food was plentiful and tasty. The hotel is on a great location to explore the area. It was not cheap to stay here but you certainly got what you paid for.

2026-05-12 via Tripadvisor
D
donnahZ6133RJ Friends getaway
10
A Perfect relaxing spa retreat in tranquil and charming setting .
Pros:

A quiet country tranquil village
vibe with independent café 's , boutiques and more . Very easy going atmosphere and friendly personable staff throughout . Spa suites spacious and light with private outside terrace. The main manor house cosy and charming . Very friendly, personable staff .

2026-05-08 via Tripadvisor
M
Mandy couple gb
10
2026-05-08 via Nuitee
6
688samh Family Maidstone, Kent, England
10
Exceeded our expectations
Pros:

We recently stayed at Ockenden Manor Hotel & Spa to celebrate my husband’s 50th birthday, and the entire experience was absolutely fantastic from start to finish.

From the moment we arrived, the team went above and beyond. Without us even requesting it, they had upgraded us to the Duplex Suite after noting that it was a special birthday celebration, which was such an incredibly thoughtful gesture and immediately made the stay feel extra special.

The hotel itself was beautiful — full of character, spotless throughout, and with a wonderfully relaxed atmosphere. The spa was spectacular and genuinely one of the best parts of the stay. The facilities were amazing, and it felt luxurious without being pretentious.

Dinner was another highlight. At dessert, the staff surprised my husband with a celebratory birthday plate, which was such a lovely touch and really summed up the level of care and attention we experienced throughout our stay.

While this was definitely a special occasion treat for us and not something we could regularly afford, we enjoyed it so much that we would absolutely return in the future, even if staying in one of the more modest rooms, simply to experience the hotel and spa again.

Thank you to the entire team for making Jake’s 50th birthday so memorable.

2026-05-06 via Tripadvisor
I
ioca2026 Solo travel
10
Wonderful restorative time in gorgeous hotel and spa
Pros:

Beautifully decorated and comfortable accommodation showing great attention to detail, located in a beautiful English village on a secluded site with gorgeous views, and delightful garden and grounds but a stone throw from the village high street. The food was delicious - the cooked manor breakfasts reminded me of childhood breakfasts with sausages and bacon that tasted as they should. food. Apart from the beautiful historic manor house and grounds, there is a beautifully designed modern spa wing with some rooms, large swimming pool, hot tub, immersion pods and all the spa treatments that you would expect. The in house toiletries and spa ointments and oils were effective and smelled wonderful. Warm, friendly and attentive staff sealed the deal. Well worth treating yourself or a loved one to

2026-04-28 via Tripadvisor
L
laura couple gb
10
2026-04-27 via Nuitee
T
Tess solo_traveller gb
8
2026-04-25 via Nuitee
L
laura solo_traveller gb
9
Wonderful relaxing stay in a beautiful hotel
Pros:

Beautiful charming old hotel. Set in a quiet little village. The rooms were very comfortable with fantastic interior

Cons:

Nothing

2026-04-24 via Nuitee
R
Rebecca couple gb
10
2026-04-23 via Nuitee
S
ske Couples
6
Lovely spa. Hotel - Could be better.
Pros:

We booked an overnight dinner bed and breakfast stay for my birthday. We stayed Thursday to Friday. Positives:
Small and friendly hotel
Spa - good facilities and quiet
Dinner - food was excellent
Russell and 2 women serving in bar and restaurant in evening were excellent, friendly and attentive
Complimentary bubbles on arrival were a nice touch.
Not so good:
Shower in our room (Alice) impossible to use. Stood for ages adjusting taps a tiny bit and could only get very hot or cold water. I gave up. Luckily, I had showered in spa - excellent and powerful.
Breakfast - I ordered poached eggs and ate one of the 2 - one was overcooked and hard. Could offer more fresh fruit such as berries for yoghurt/cereal.
Price - Cost nearly £550 for 1 night and for that premium price I would expect a premium experience including a working shower.

If I returned, I would opt for a spa day.

2026-04-19 via Tripadvisor
I
Islay couple gb
10
2026-04-19 via Nuitee
S
stephenbM8343PG Couples
10
Anniversary treat
Pros:

We stayed here for one night to celebrate our anniversary. The staff, room, ambience and food were all incredible. It felt very special, the fizz on arrival and the complimentary anniversary sweet treats were very much appreciated. Special mention should go to Asha, Russell and Scott, but all the staff (whose names we didn’t get) were great. My husband used the spa during our stay, which he said was outstanding. A very relaxing experience all round.

2026-04-16 via Tripadvisor
W
W9262KAemmap Couples Littlehampton, Arun District, West Sussex, England
10
Great hotel and spa
Pros:

Really lovely hotel. Great location in a small village with a variety of cafe’s and pubs. Rooms were lovely. Staff were friendly and helpful. Great spa. Nice and quite great for chilling out, good atmosphere.

2026-04-16 via Tripadvisor
S
Smith solo_traveller gb
8
Top floor lovely room, no lifts!
Pros:

Comfort, size of room and beautiful bathroom.

Cons:

TV not set up properly and breaking picture; drafty windows and certainly the top floor room not suitable for a 78 year old to carry heavy baggage to the Alice room. Would not have booked if I'd have known.

2026-04-16 via Nuitee
O
O7181FAmichaelh Couples
10
Getting lost in Cuckfield
Pros:

Not easy for an American to find. A very narrow land from the village to the Manor. Did not eat at the restaurant. Breakfast OK. room fine.

2026-04-13 via Tripadvisor
2
213rimae Family
2
Avoid it at any cost!
Pros:

The mots horrendous experience. Avoid it at any cots!
Booked the room for me and my daughter directly with hotel. Talked to receptionist, that breakfast and dinner will be included in price. On check out I was made to pay £67 for my daughter's meal as apparently her and my rate was different. Receptionist was rude and dismissive. Food tasteless, low quality, ordered pork and it looked terrible. Room was boiling hot with no possibility to adjust the temperature.

2026-04-11 via Tripadvisor
V
Virginia couple au
8
Pros:

Nice old charm.

Cons:

Lots of stairs to get to my room and also stairs I. My room.

2026-04-10 via Nuitee
A
Amanda solo_traveller gb
9
Wonderful stay, lovely staff, great treatments
Pros:

Beautifully comfortable, quirky with beams and very luxurious

Cons:

Nothing

2026-04-09 via Nuitee
J
JamesbattleUK Couples
10
Luxury stay in the West Sussex countryside
Pros:

We had a very short break away just overnight, but we were able to arrive at 2.00pm and enjoy the extensive spa facilities before we were allocated a room. This was a very luxurious room with an extremely comfortable bed allowing the best sleep I have had in a long while. The facilities and surroundings were what you would want for a break away. A beautiful Manor House with comfortable reception rooms furnished with antiques and beautiful porcelain ornaments and wood panelling: it was like a National Trust property where you could actually feel at home, particularly as the staff were so welcoming and not even a hint of stuffiness you can sometimes experience from a hotel of this quality. It felt as though we had been away for much longer as we left feeling so relaxed. We will definitely be treating ourselves to a slice of this luxury again in the future.

2026-04-02 via Tripadvisor