Ockenden Manor Hotel & Spa

Hotels
8.7 (489 reviews)
Ockenden Lane, Cuckfield , Cuckfield , gb

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful setting
Excellent hospitality
Cons:
Service inconsistency
Some outdated facilities

Categories

Cleanliness
8.68
The bathroom was pristine and presented immaculately.
Service
8.95
Staff stood out for excellent hospitality, but some service interactions were offhand.
Location
8.89
Beautiful setting and great local walks.
Room Quality
8.74
Amazing room with hand-painted wallpaper and antique furniture.
Amenities
8.37
The spa had great facilities but steam room was out of action.
Value for Money
8.13
Some amenities felt dated, not worth the high price.
Food and Beverage
8.88
Quality of the food at dinner and breakfast were strong.
Overall Experience
8.95
Overall experience was superb and refreshing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Luxurious Accommodation
Indulge in the charm of Ockenden Manor's individually furnished guest rooms, some featuring exquisite four-poster beds. Enjoy modern amenities such as free Wi-Fi and satellite TV for a comfortable stay.

Gastronomic Delights
Savor the culinary experience at the hotel's restaurant, offering locally sourced ingredients and stunning views of the 9-acre gardens. Wake up to a delicious breakfast cooked to order, included in your rate.

Relaxation and Wellness
Unwind at the spa with access to an indoor/outdoor pool, hot tub, gym, and rejuvenating treatment rooms. Explore the picturesque surroundings with leisurely country walks for a perfect getaway.

Experience the epitome of elegance and relaxation at Ockenden Manor. Book now for an unforgettable stay!

Important information:

Children Spa Access & Swimming Times

Please note children under 16 must be accompanied by an adult at all times in the spa (maximum two children per adult) and are allowed in our Spa building and Spa areas from 10:00am until 11:00am and from 3:30pm until 5.00pm daily. Children are not permitted to use the hot tub, jacuzzi, steam room or sauna.
Please note for reservations made within 4 days of the day of arrival, full payment for the stay is required upon check-in.
Dogs are welcome at a charge of £30 per dog per night for maximum of two dogs per room. We recommend booking a Cuckfield room or above to ensure sufficient space. Please note dogs are not permitted in the Spa Suites or Spa building.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 15 years old stay for £25 per person per night when using an existing bed.
    People 3 years old and over stay for £55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 489 reviews
Cleanliness: 8.68
Service: 8.95
Location: 8.89
Room Quality: 8.74
Amenities: 8.37
Value for Money: 8.13
Food and Beverage: 8.88
Overall Experience: 8.95
S
Smith solo_traveller gb
8
Top floor lovely room, no lifts!
Pros:

Comfort, size of room and beautiful bathroom.

Cons:

TV not set up properly and breaking picture; drafty windows and certainly the top floor room not suitable for a 78 year old to carry heavy baggage to the Alice room. Would not have booked if I'd have known.

2026-04-16 via Nuitee
2
213rimae Family
2
Avoid it at any cost!
Pros:

The mots horrendous experience. Avoid it at any cots!
Booked the room for me and my daughter directly with hotel. Talked to receptionist, that breakfast and dinner will be included in price. On check out I was made to pay £67 for my daughter's meal as apparently her and my rate was different. Receptionist was rude and dismissive. Food tasteless, low quality, ordered pork and it looked terrible. Room was boiling hot with no possibility to adjust the temperature.

2026-04-11 via Tripadvisor
V
Virginia couple au
8
Pros:

Nice old charm.

Cons:

Lots of stairs to get to my room and also stairs I. My room.

2026-04-10 via Nuitee
A
Amanda solo_traveller gb
9
Wonderful stay, lovely staff, great treatments
Pros:

Beautifully comfortable, quirky with beams and very luxurious

Cons:

Nothing

2026-04-09 via Nuitee
J
JamesbattleUK Couples
10
Luxury stay in the West Sussex countryside
Pros:

We had a very short break away just overnight, but we were able to arrive at 2.00pm and enjoy the extensive spa facilities before we were allocated a room. This was a very luxurious room with an extremely comfortable bed allowing the best sleep I have had in a long while. The facilities and surroundings were what you would want for a break away. A beautiful Manor House with comfortable reception rooms furnished with antiques and beautiful porcelain ornaments and wood panelling: it was like a National Trust property where you could actually feel at home, particularly as the staff were so welcoming and not even a hint of stuffiness you can sometimes experience from a hotel of this quality. It felt as though we had been away for much longer as we left feeling so relaxed. We will definitely be treating ourselves to a slice of this luxury again in the future.

2026-04-02 via Tripadvisor
L
LAURA solo_traveller gb
9
2026-03-31 via Nuitee
R
Robin couple us
10
2026-03-29 via Nuitee
D
David solo_traveller gb
8
Enjoyable and pleasant, I would use the hotel again.
Pros:

The spa and leisure facilities were very nice, the room was small but comfortable, lacked a few sockets to handily use the kettle and coffee machine. Breakfast was enjoyable and the view from the restaurant was very pleasant if you sat in the garden room area.

Cons:

The only issue I found was the shower head was rather blocked so the shower didn't function as well as it should and the lack of convenient power sockets

2026-03-26 via Nuitee
A
amelinecole02 Couples Brighton, East Sussex, England
10
Incredible Hotel & Spa
Pros:

We could not recommend Ockenden Manor Hotel and Spa enough! The staff were so helpful and welcoming. On arrival we were upgraded to a suite and the room did not disappoint. The bed was extremely comfortable and the towels and robes were great. We loved the large free standing bath. The room was very clean and loved the homemade biscuits on arrival.

The food was amazing, with lots of options and a great breakfast selection. Would highly recommend the Sunday lunch.

The spa was so relaxing, with lots of outdoor spaces to relax with a coffee or smoothie.

We used the Sunday indulgence deal, with a Sunday lunch, night stay in the Tudor suite, breakfast and use of the spa. This deal was great value. We would recommend the room Thomas.

Thank you so much. We hope to be back again soon!

2026-03-24 via Tripadvisor
C
cyberce Family
10
Wonderful weekend
Pros:

We booked rooms for ourselves, our adult children and their partners, plus baby grandson. We stayed three nights and enjoyed every second of our stay. Staff were all lovely and helpful, the food and drink excellent with great service. The spa was excellent too.
Something that puts me off many hotels is rules, rules, rules, notices to refrain from doing anything….not here, so I was specially happy.
I think the only rule seemed to be that children are only allowed in the pool at specific times.
Our room, Timothy, was quite a challenge for my very tall husband, as was accessing it. But it is 16th century, and its character is undeniable.
The biscuits in the room were delicious. And left in generous amounts. Also loved the china.
Although breakfast didn’t start at the weekend until 8am, the kitchen were kind enough to make our grandson earlier breakfasts. They also happily made him dinner out of hours.
Excellent all round, and we will return.

2026-03-23 via Tripadvisor
L
lauraeO2319PD Couples
10
Amazing hotel and spa with beautiful rooms, amazing views and welcoming staff.
Pros:

Beautiful location overlooking the rolling countryside. Relaxed atmosphere with nothing being too much trouble. We stayed in a Junior Spa suite and it was amazing. Clean and spacious with a fabulous bath. Dinner and breakfast were delicious and not overwhelming on amount. All the staff were welcoming, friendly and happy to help in any way. Well worth the visit.

2026-03-22 via Tripadvisor
B
Beth extended_group gb
8
2026-03-22 via Nuitee
J
Julie couple gb
9
Pros:

The spa was incredible, we had the most relaxing time. Fantastic breakfast. Cosy room, friendly staff.
We’ll come back !

2026-03-20 via Nuitee
S
suegY7750DZ Couples
10
Would 100% recommend
Pros:

Fabulous stay in Charles room, delicious lunch and 3 course dinner, indulgent spa treatment and enjoyable use of the spa

2026-03-14 via Tripadvisor
N
North solo_traveller gb
8
2026-03-10 via Nuitee
K
Kendal_Green Couples Reigate, Surrey, England
8
Very good hotel. Spa was good but too busy.
Pros:

Hotel was great. Very good sized bedroom/bathroom. We ate in the restaurant for dinner and breakfast. Both were very good food and service. Used the Spa and Gym. Gym is small and has the essentials. The Spa is very good but the experience was let down by how busy it was both Saturday late afternoon and Sunday late morning.

2026-03-08 via Tripadvisor
C
Christian couple ch
9
amazing experience. Definitely worth going back.
Pros:

great atmosphere and friendly staff. Also the location is very cosy. Our room "Raymond" was also romantic and cosy. The spa was also great, with space and modern features.

Cons:

breakfast, lunch and dinner hours of the inhouse restaurant could be a bit more flexible. For example we wanted to have dinner at 21:00 and it was not possible (we could still get some chease though).

2026-03-02 via Nuitee
R
R2728CBmaxh Couples
8
Spa Day Trip
Pros:

My wife and I visited for a birthday treat. The facilities are good and we both enjoy our treatments. Only downside was that for the price the spa did get quite busy in the afternoon. Would definitely go back again.

2026-02-28 via Tripadvisor
A
Adrian couple gb
10
2026-02-25 via Nuitee
G
georgegB9250DO Couples
10
Book now - zero regrets - absolutely fabulous!
Pros:

A fantastic stay looked after by Adam and the Team. The spa hotel is arguably one of the best in the country.

2026-02-23 via Tripadvisor