Mandarin Oriental, Barcelona

Hotels
•
Mandarin Oriental
9.2 (412 reviews)
Passeig de Gràcia, 38 - 40 , Barcelona , es

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and cozy environment
Cons:
Room size inadequacies
Value concerns regarding price

Categories

Cleanliness
9.39
General praises for cleanliness, though some concerns about bathroom quality.
Service
10
Staff are described as polite, helpful, and exceptional, making the stay enjoyable.
Location
9.86
Great location mentioned in several reviews, adds to the overall experience.
Room Quality
8.4
Concerns about room size and comfort, particularly in some reviews.
Amenities
9.35
Amenities are generally appreciated, though there's mention of mini-bar issues.
Value for Money
7.88
Mixed reviews on value for money, particularly regarding room and bathroom quality.
Food and Beverage
8.84
Food service was appreciated, but breakfasts were considered simple for the price.
Overall Experience
9.89
Positive experiences highlighted by multiple guests, with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:28

Property Description

Luxurious Accommodation on Passeig de Gràcia
Located on the prestigious Passeig de Gràcia in Barcelona, the Mandarin Oriental offers a prime location near iconic attractions like Gaudi’s Casa Batlló and La Pedrera, making it the ideal choice for discerning travelers.

Unparalleled Amenities for Ultimate Relaxation
Indulge in the hotel's spa, rooftop and indoor pools, fitness center, and stunning city views. Enjoy 24-hour room service in the comfort of your spacious room featuring modern design and high-end entertainment systems.

Culinary Delights and Wellness Oasis
Savor al fresco dining in the Mimosa garden, sip cocktails on the rooftop terrace, or unwind at the Mandarin Oriental spa with complimentary access to pools, hot tub, and gym. Treat yourself to exquisite Peruvian cuisine and rejuvenating spa treatments.

Ready to experience luxury and relaxation at Mandarin Oriental, Barcelona? Book your stay now for an unforgettable getaway.

Important information:

Spa access is free and the spa is open from 10 am to 9 pm.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Sun, Feb 28, 2027
Swimming pool: Closed from Mon, Nov 1, 2027 until Tue, Feb 29, 2028
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 45 per day.

Location

Guest Reviews

9.2
Based on 412 reviews
Cleanliness: 9.39
Service: 10
Location: 9.86
Room Quality: 8.4
Amenities: 9.35
Value for Money: 7.88
Food and Beverage: 8.84
Overall Experience: 9.89
A
Armando • couple • us
10
Splendid
Pros:

Location and service

2026-07-11 • via Nuitee
R
rosalba • solo_traveller • us
7
2026-07-09 • via Nuitee
I
idan • solo_traveller • il
10
2026-06-22 • via Nuitee
O
olivierlJ6865AF • Family
2
Worst hotel in Barcelona
Pros:

Room 223, Family Suite, Mandarin Oriental Barcelona, 26–29 May 2026, rate: EUR 7,205/night.
-Terrible value. Avoid-

We told hotel 3x we needed rooms around noon: aircraft 11:00 a.m., jet-lagged children. Each time: “should be possible.” Then, last min.: impossible.

Reason seems clear: an Amex Gold guest apparently kept room in day use all afternoon. We know what afternoon day use is usually for: a few hrs in “good company.” Meanwhile, we booked the hotel’s most expensive room and spent 5 hrs in taxis with exhausted children because our paid room was unavailable.

Irony: I have Amex Centurion and Black. I doubt there are even 10 Amex Black cards in Spain. Yet Amex Gold day-use counted more than a family paying EUR 7,000+/night. Insane.

At 5:30 p.m., room smelled strongly of fornication. Bathroom not clean. At this price, unbelievable.

Room 223 is sold as a Family Suite. It is not. Basically two EUR 1,000 rooms, across the normal corridor, joined by a ridiculous sliding accordion partition. Heating/A/C works only if doors are fully closed. Doors open = no proper A/C or heating. So the “suite” works only when it stops being a suite. Doors closed = 2 separate rooms, stitched with a cheap partition. Not luxury. Not a suite. A scam.

Extra bed: unacceptable, more daybed/stretcher for a 10-year-old than real bed.

Bathroom: ridiculous. Tiny sabot tub, barely 1.40 m, hair in bathtub, hot water like a trickle, industrial wall shampoo dispensers like ketchup boxes, tiny doses/use. Not luxury, cost-cutting disguised as design.

Whole hotel very dark; bathrooms beyond belief. You can barely see yourself. We had to use iPhone lights there. Not atmosphere, design failure sold as luxury.

Energy-saving obsession grotesque. Lights go off as soon as you move. Electricity switch cuts power unless real room key is inserted; credit card/cardboard does not work. Everything gloomy, impractical, uncomfortable.

Terrace closed because stonework/parts of building were apparently falling into the street. Terrace sold with room but unusable because building is literally falling apart. See photo.

Location: noisy central boulevard, traffic, police cars, street noise all day, poor windows. At EUR 7,000+/night, unacceptable. Huge mistake. We should have gone to Hotel Arts or W by the sea.

General atmosphere: bad. No warmth, hospitality, confidence or luxury feeling. Poorly run, poorly coordinated, uncomfortable, joyless.

Staff: mostly students/trainees/hotel-school recruits, many knowing nothing about hotel/city, some barely communicating in English/Spanish. Everyone lost, poorly trained. Five-star hotel without real crew.

Airport transfer: another failure. They did not read request, passed it verbally, created errors. We waited 10 min: car not ready. Wrong name. Not under name requested. Driver knew our name, exactly what we asked to avoid. Driver knew also exactly our destination prior to go , against instructions.

“Limousine” transfer absurd: electric car, unable to take 2 suitcases because trunk space is eaten by huge batteries. Luxury hotel should know airport transfer = passengers + luggage. Sending electric car with unusable trunk is idiotic.

Everything seems designed to save hotel money, not comfort guests. Energy savings maxed. Guest comfort minimized.

At EUR 7,205/night, Room 223 is one of worst hotel values we have experienced. Far from true five-star. Closer to 3.5-star sold at ultra-luxury prices.

Avoid completely. In Barcelona, go to W or Hotel Arts…

2026-06-18 • via Tripadvisor
S
Steve • couple • gb
10
Staff friendly and efficient, polite and warm welcoming
Pros:

Comfortable, clean

Cons:

Breakfast area a little average

2026-06-15 • via Nuitee
F
FRANCISCO JAVIER • solo_traveller • cn
9
2026-06-01 • via Nuitee
N
Nitay • solo_traveller • cy
9
2026-05-31 • via Nuitee
F
fathead • couple • us
10
Pros:

Good breakfast

2026-05-28 • via Nuitee
L
lucanZ9382TQ • Family
10
Best hotel in the city
Pros:

My mom and I spend couple of nights at the property: very nice located and few steps away for attractions and underground.
Very attentive staff and smooth services.
We did even get an upgrade to a street facing room, which was very nice!

2026-05-27 • via Tripadvisor
Y
Yossi • couple • il
8
Pros:

The service was very attentive

Cons:

The outdoor pool was unexpectedly closed and we expected to use it

2026-05-24 • via Nuitee
A
Andre • couple • ch
7
Abläufe haben nicht gestimmt
Cons:

Das Zimmer war im 1.Stock mit kleinen Fenster

2026-05-23 • via Nuitee
G
Günay • extended_group • tr
5
Tekrar tercıh edeceğimi sanmıyorum
Pros:

Tesısın konumu çok ıyıydı, ülke sartlarını düşündüğümüzde oldukca guvenılırdı Havuz ve bar kısmı cok ıyıydı

Cons:

Bızım gıttıgımız tarıhlerde teras kısmı kapalıydı, belki terasdan yararlanamadığımız için otel bana sönük geldi , beklentımın cok altındaydı Mandarın farkını hisedemedım Fiyat performansı kötüydü

2026-05-16 • via Nuitee
I
Ivan • solo_traveller • rs
10
2026-05-16 • via Nuitee
A
Akshika • couple • in
10
2026-05-10 • via Nuitee
A
Andre_Valsa_PMX • solo_traveller • it
10
2026-05-10 • via Nuitee
O
Oana Roxana • couple • it
10
2026-05-10 • via Nuitee
A
Akshika • couple • in
10
Pros:

Everything, the location, design, service, comfort

2026-05-10 • via Nuitee
J
jjjI9372SD • Solo travel
8
FUN!!
Pros:

This place is amazing I went there and my room had the best city view, this is the best place to go for a city view!!

2026-05-07 • via Tripadvisor
D
Dina • solo_traveller • kz
10
Pros:

Definitely the best place to stay in Barcelona.
Great service, good food. Unfortunately the rooftop was under reconstruction while I was there, the the Mimosa bar is also nice

Cons:

-

2026-05-07 • via Nuitee
P
Pietro • couple • ch
7
Il Mandarin Oriental nel mondo ha standard molto più alti.
Pros:

Location

Cons:

Spa con bambini urlanti. La terrazza roof top chiusa e non segnalata su Booking, siccome pare sia la miglior terrazza a Barcellona, andava segnalato.

2026-05-03 • via Nuitee