ibis Chennai City Centre - An Accor Brand

Hotels
•
ibis
6.7 (2187 reviews)
690 Anna Salai, Mount Rd, Near US Conuslate, Thousand Lights , Chennai , IN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Centrally located / near consulate
Helpful/hospitable staff (in some reviews)
Good/strong breakfast
Cab arrangements and convenient location
Cons:
Very small / congested rooms and bathrooms
Poor cleanliness and housekeeping issues
Inconsistent/poor reception service and slow maintenance
Broken or unreliable amenities (Wi‑Fi, safe, AC, fridge)
Perceived poor value for money

Categories

Cleanliness
4.5
Multiple reviews report poor cleanliness, especially washrooms and water/bottle cleanliness; several guests called out unsatisfactory housekeeping.
Service
7.4
Mixed feedback: several mentions of very helpful and hospitable staff, but also multiple reports of poor reception service, slow repairs and inattentive staff — overall average-to-good with inconsistency.
Location
9.4
Frequently praised as centrally located and conveniently near the consulate and other facilities; location is a clear strength.
Room Quality
4.8
Many comments about very small/congested rooms and bathrooms, issues with AC/fridge/safe, and some musty odors — room quality is a consistent weakness.
Amenities
7.6
Mixed amenities: cab arrangements and breakfast service noted positively, but problems reported with public Wi‑Fi (unstable), in-room safe, fridge and occasional maintenance delays.
Value for Money
5
Several guests felt the price did not match room quality and services; explicitly called out as expensive relative to expectations.
Food and Beverage
8.1
Breakfast receives multiple positive mentions (some called it amazing), though some guests noted certain items were not hot or the dining experience was disappointing.
Overall Experience
6.8
Overall mixed to negative sentiment: while location and breakfast/staff helped some stays, repeated issues with room size, cleanliness and inconsistent service led many guests to say they would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:31

Property Description

Prime Location and Accessibility
Situated on Anna Salai Road, opposite the Metro Station, ibis Chennai City Centre offers easy access to key landmarks and the airport, making it a convenient choice for travelers.

Modern Amenities and Dining Options
Enjoy a well-equipped fitness center, a stylish lobby bar 'The Hub', and a 24-hour multi-cuisine restaurant 'Spice It' offering an extensive breakfast spread. The rooms are designed with free high-speed WiFi, LED TV, and tea/coffee facilities for a comfortable stay.

Near Major Attractions
Within a short distance from the US Consulate, Apollo Hospital, and popular shopping destinations like Spencers Plaza & Express Avenue Mall, the hotel is an ideal hub for guests looking to explore Chennai.

Book now to experience a seamless blend of comfort and convenience at ibis Chennai City Centre!

Important information:

Please note that the property provides free drop service to the US Consulate at fixed timings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAA

Location

Guest Reviews

6.7
Based on 2187 reviews
Cleanliness: 4.5
Service: 7.4
Location: 9.4
Room Quality: 4.8
Amenities: 7.6
Value for Money: 5
Food and Beverage: 8.1
Overall Experience: 6.8
S
Samyak • couple • in
8
2026-09-19 • via Nuitee
A
Arun • solo_traveller • in
2
Pros:

Nothing

2026-09-17 • via Nuitee
H
Hn • solo_traveller • in
5
3star you are charging too much for a night.
Pros:

Only breakfast

Cons:

I was disappointed with my stay. The attitude of the female staff member at the reception was not courteous or welcoming. Additionally, the jet spray in the bathroom was not functioning properly.
I paid ₹10,000 for a stay of only around 15 hours, which I feel was not justified considering the overall experience. I had also requested a late check-out at 4:00 PM on 16th September instead of the standard 12:00 PM check-out time. Since I had checked in at around 8:30 PM on 15th September, much late than the standard check-in time of 2:00 PM, I expected some flexibility from the hotel. Unfortunately, the staff did not accommodate my request.
Overall, the service and hospitality did not meet my expectations, especially considering the amount paid for the stay.

2026-09-17 • via Nuitee
M
mohamed • couple • ae
1
2026-09-16 • via Nuitee
P
pradesh • couple • in
10
Pros:

I normally Stay in this property it was Gud and clean ans staff was also quite Gud.

Cons:

Parking is the issue for this property

2026-09-15 • via Nuitee
D
Divinia • solo_traveller • in
6
2026-09-15 • via Nuitee
A
Appu • family_with_children • in
1
2026-09-13 • via Nuitee
A
Anand • couple • in
6
2026-09-13 • via Nuitee
S
SAMIR • solo_traveller • in
8
Cons:

The rooms are not value for.money... ... proximity to the US consulate possibly make the rooms pricy

2026-09-13 • via Nuitee
K
kapoor • solo_traveller • in
7
2026-09-12 • via Nuitee
S
Sharma • solo_traveller • in
9
2026-09-08 • via Nuitee
D
Devasia • solo_traveller • in
2
No sanitary items provided, phone was not working, late checkout options not allowed,
Pros:

Breakfast was ok

Cons:

Nothing, from checkin to check out poor service

2026-09-07 • via Nuitee
V
Vikash • family_with_children • in
4
Cons:

Ordered tea which was cold

2026-09-05 • via Nuitee
P
Papanaidu • family_with_children • in
1
2026-09-04 • via Nuitee
R
Ramasamy • couple • in
7
Pros:

Location

Cons:

Toilet

2026-09-04 • via Nuitee
P
Priyanka Chowdhury • solo_traveller • in
1
Pros:

I only liked the fact that was near to all hospitals, marine beach and comfortably for people traveling through train.

Cons:

There is a longer list when it comes to dislike about this hotel in this particular location. Firstly they are overly priced which may be justified due to the location. However when you are paying such huge amount of your hard earned money, all you expect is comfortable stay and good service. The receptionist calls and distrub as per their convenience even though there is strict DND in your room and you are sick. Secondly when you as ask for in room dinning plates and spoons, all they serve you cheap plates and disposable spoons. And if you ask for explanations all they say is CORPORATE POLICY.


I had better experience with other location but this location of ibis hotel was by far the worst experience.

2026-09-03 • via Nuitee
S
Sameet Tijore • solo_traveller • ae
5
Pros:

Location is good as close to the US consulate

Cons:

The breakfast options and the room service not that good. Food quality can be better.

2026-08-29 • via Nuitee
K
kishore • couple • in
6
2026-08-28 • via Nuitee
D
Dr Shyam Shankar • solo_traveller • in
7
2026-08-27 • via Nuitee
K
KEVIN • solo_traveller • bn
8
Other than the aircon being bipolar, stay was good. The staff all understood english well.
Pros:

Good location. Staff was very helpful from ground floor. One of the interns was also very helpful

Cons:

The aircon was hot.

2026-08-25 • via Nuitee