Holiday Inn Express & Suites - Charlotte Airport by IHG

Hotels
•
Holiday Inn Express
8.4 (1219 reviews)
108 Airport Commons Drive , Charlotte , US
+1 704-900-8100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Room renovations needed

Categories

Cleanliness
7.93
Some guests noted cleanliness issues, including bugs in the bathroom.
Service
8.9
Guests praised the exceptional and accommodating service provided by the staff.
Location
8.94
Proximity to the airport was frequently highlighted as a significant advantage.
Room Quality
7.89
Some reviews indicated that rooms are ready to be remodeled.
Amenities
8.42
The shuttle service was mentioned positively, but some amenities were missing.
Value for Money
8.38
Guests felt they received good value considering the location and service.
Food and Beverage
8.43
Breakfast received positive feedback for quality and selection.
Overall Experience
8.3
Most reviews reflect a generally positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 10:37

Property Description

Convenient Location
Located just 7.1 km from Billy Graham Library and close to many other attractions, Holiday Inn Express & Suites - Charlotte Airport, an IHG Hotel offers a prime location for both leisure and business travelers.

Modern Amenities
Enjoy a fitness centre, free WiFi, and complimentary breakfast options during your stay. The hotel also features an indoor pool and a business centre for all guests to use.

Comfortable Accommodation
Each room is equipped with a flat-screen TV, air conditioning, and a private bathroom with free toiletries. Some rooms even have a patio for a relaxing outdoor space.

Book your stay at Holiday Inn Express & Suites - Charlotte Airport now for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Aug 24, 2026 until Wed, Aug 25, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CLT

Location

Guest Reviews

8.4
Based on 1219 reviews
Cleanliness: 7.93
Service: 8.9
Location: 8.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 8.3
K
Kimberly • family_with_children • us
7
2026-10-13 • via Nuitee
E
Elizabeth • couple • us
6
A bit more attention to maintenance and cleaning would make a huge difference.
Pros:

The window sound-proofing was excellent, which is important in an airport hotel. The room-darkening curtains were excellent.

Cons:

The upkeep of the room was quite poor. The bathtub and the sink plunger didn't work, and the counters in the room had ring-marks that could have been cleaned easily. Unfortunately, the sound-proofing in the ceiling was poor, and it sounded like we had a family of elephants staying above us.

2026-10-12 • via Nuitee
R
Rommel • family_with_children • hn
8
El hotel cumple con las expectativas.
Pros:

La cercanía al aeropuerto. Las instalaciones están muy bonitas. La conductora del transporte del hotel al aeropuerto fue muy amable.

Cons:

No hay mucho que hacer en la zona.

2026-10-08 • via Nuitee
M
Mark • family_with_children • ca
7
Pool and fitness centre closed
Pros:

Staff were excellent. breakfast was very good too.

Cons:

We chose this hotel for its pool and workout room. Both were closed, without any notice on the booking website. That was a problem for us as our boys had counted on an afternoon playing in the pool. Big disappointment.

2026-10-08 • via Nuitee
K
Kristin • extended_group • us
10
2026-09-17 • via Nuitee
T
Thomas • solo_traveller • us
3
Not worth the money
Pros:

Proximity to airport

Cons:

No coffee in room only 1 coffee machine working in the lobby no toilet paper in lobby bathroom and no body wash in the shower they had 2 shampoos and a conditioner in the shower

2026-09-15 • via Nuitee
K
Karalee • extended_group • us
8
Economicly friendly
Pros:

For the kist part it was a very nice room

Cons:

The pull out couch bed/matresss was gross and stained. Desperately needs to be replaced.

2026-09-14 • via Nuitee
S
Steven • couple • us
1
Another experience why we will no longer consider Holiday Inn Express as our go-to hotel.
Cons:

The room's HVAC was malfunctioning creating a loud whistling sound. We asked for a next morning 5:30 am airport shuttle. We watched the clerk log it into her book. At departure, the morning clerk stated that there was no record for it, that the manager was responsible for the bookings and that we would have to take the 6:00 am shuttle. He offered no apology and stated that he had just come on. At 6:10 am, the shuttle still had no driver so we replaced your complimentary service with a paid Uber which arrived promptly. We nearly missed our flight. We have used Holiday Inn Express for years as our "go-to" hotel, as they always provided a quality experience. The past couple of years, for us, the hotel has been on a slippery slope.

2026-09-04 • via Nuitee
E
Edrick G. • extended_group • pr
10
The lobby is very nice; the cleanliness, service, and breakfast were excellent.
Pros:

The facilities are excellent.

Cons:

N/A

2026-09-02 • via Nuitee
D
Daniel • couple • de
8
2026-08-31 • via Nuitee
A
Ashley • couple • us
8
Overall, it was very nice!
Pros:

The staff was very nice and the bed so super comfortable!

Cons:

The pool was not ready to swim in, it’s August!

2026-08-31 • via Nuitee
D
David • extended_group • us
7
2026-08-27 • via Nuitee
P
Pierre Turcotte • solo_traveller • ca
5
Pros:

Le confort

Cons:

L'accueil du personnel, glacial, bête, la dame nous a donné la chambre qui est située dans le cubicule des ascenseurs donc très bruyant toute la nuit.
Le pire point est que le service de shuttle n'est jamais venu nous chercher à l'aéroport, même après 3 appels.

2026-08-21 • via Nuitee
V
Vincent • solo_traveller • us
8
Pros:

Nice beds

Cons:

Cleaning staff coming into the room before checkout

2026-08-19 • via Nuitee
D
Darcey • extended_group • us
7
2026-08-17 • via Nuitee
L
Lisa • couple • us
8
2026-08-17 • via Nuitee
S
Sandora • family_with_children • us
6
My stay wasn’t as comfortable than the last time I stayed years ago
Pros:

The staff was great

Cons:

The room weren’t clean

2026-08-16 • via Nuitee
A
AnonVirginia • Friends getaway
8
Nice and helpful front desk staff
Pros:

Logan and James helped with our check-in and were very nice. It took 3 tries to get our keys made so they worked, but they came to our room to try them and deliver and check the re-made ones. Breakfast was typical HIE, but clean and good. Room was nice and bed comfortable. We were at the end of the first floor near a door that went to the parking lot, but although it had a keypad, room keys did not open it, so you had to have someone on the inside let you in or go all the way around to the front.

2026-08-14 • via Tripadvisor
F
FABIEN • family_with_children • fr
5
Séjour correct sans plus.
Pros:

Situé à proximité de l'aéroport
Lits confortables

Cons:

Assez bruyant.
Petit déjeuner insuffisamment varié.
Le lit parapluie n'était pas prêt à notre arrivée. Il nous a fallu le redemander à notre arrivée

2026-08-14 • via Nuitee
J
Joanna • family_with_children • us
7
I enjoyed my stay and everything was ok except the TV not working and there was no light in the roo.
Pros:

The breakfast was good..I ate eggs and oatmeal.

Cons:

TV not working
No light in the room except from the lamps

2026-08-12 • via Nuitee