SureStay Hotel by Best Western Wenatchee

Hotels
•
SureStay Hotel by Best Western
7.9 (410 reviews)
580 Valley Mall Parkway , East Wenatchee , US
+1 509-888-7378

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (Barb, Veronica, front desk)
Great location near restaurants/shopping
Excellent outdoor pool
Generally comfortable rooms
Good value for price
Cons:
Breakfast availability/communication problems
Inconsistent/deep-cleaning missed (corners, sinks, walls)
Noise issues reported at night
Maintenance items (curtains, blow dryers) need attention
Occasionally firm beds

Categories

Cleanliness
5.5
Multiple reviews cite missed deep-cleaning and dirty corners, sinks and walls; housekeepers are inconsistent — cleanliness is a clear weak point.
Service
9.8
Numerous comments praise staff by name (Barb, Veronica) and note friendly, helpful front-desk and housekeeping service; staff repeatedly described as above and beyond.
Location
9.6
Several guests state the location meets needs and is close to restaurants, shopping and other attractions — location is a strong positive.
Room Quality
7.5
Rooms are generally described as clean and comfortable but with issues: some beds are a bit too firm and maintenance items (curtains, blow dryers) need attention.
Amenities
9.1
Pool repeatedly praised (best outdoor pool, 'la alberca'); basic economic property but amenities like the pool stand out positively.
Value for Money
8.5
Several guests mention good value and an economically priced, straightforward property — perceived as good value overall.
Food and Beverage
3.5
Multiple strong complaints about breakfast (lack of information, times unclear, closed on arrival) with at least one positive mention — overall F&B is notably weak.
Overall Experience
9.7
Overall stays are positive for many guests due to helpful staff, clean/comfortable rooms for the price and a great pool, though issues with breakfast and some cleanliness detail reduce perfection.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location
Located in Wenatchee, Washington State, SureStay Hotel by Best Western Wenatchee is just 3.2 km from Wenatchee Convention Center. The proximity to the airport makes it a perfect choice for travelers.

Relaxation and Recreation
Guests can unwind in the outdoor pool or enjoy the hot tub and barbecue facilities provided by the hotel. Whether you prefer a refreshing swim or a cozy evening by the grill, the hotel offers amenities for everyone.

Exceptional Service
With a 24-hour front desk, the staff at SureStay Hotel by Best Western Wenatchee are always ready to assist you. From local recommendations to ensuring your comfort during your stay, expect top-notch service throughout your visit.

Book your stay at SureStay Hotel by Best Western Wenatchee now to experience comfort, convenience, and excellent service.

Important information:

The minimum age to check-in is 21.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EAT

Location

Guest Reviews

7.9
Based on 410 reviews
Cleanliness: 5.5
Service: 9.8
Location: 9.6
Room Quality: 7.5
Amenities: 9.1
Value for Money: 8.5
Food and Beverage: 3.5
Overall Experience: 9.7
J
John • family_with_children • us
10
2026-10-31 • via Nuitee
F
Flones • solo_traveller • us
10
2026-10-23 • via Nuitee
G
Guillaume • solo_traveller • ca
4
I have to go back in Wenatchee for my job but I'll go in another hotel.
Cons:

Breakfast wasn't good.
I left 1 day in advance and drop my key in the key box, nobody was at the lobby and finaly they charged me 1 night in extra because they didn't see my key...

2026-10-16 • via Nuitee
K
Kim • couple • us
10
Relaxing!
Pros:

Location & friendly staff!

2026-09-01 • via Nuitee
W
Wolf-Henning • solo_traveller • de
1
Breakfast is scam
Cons:

No information about breakfast time, not orally at check-in, no information sheet, nothing in the room, nothing on the website they sent me the URL by text (which I hate by itself). When I arrived it was already closed. I left hungry and will never come back.

2026-08-14 • via Nuitee
L
Lopez • couple • us
10
Fue un Vijay de negocios pero me incanto solo tube una molestia
Pros:

El desayuno

Cons:

Las chicas que limpian se molesta
Cuando uno les piden limpieza o cuando uno le piden algo

2026-08-06 • via Nuitee
I
Iris • family_with_children • us
9
Fabulosa
Pros:

La alberca

2026-08-06 • via Nuitee
R
Randy • couple • us
5
Works for location but needs updating and deep cleaning throughout
Pros:

Location meet my needs

Cons:

Room was not the cleanest I have seen. Especially in the bathroom. Corners were left dirty. Same for general room. Surface was ok, but detail cleaning was missed

2026-08-04 • via Nuitee
N
Natalia • family_with_children • us
7
Overall, our stay was pretty good for the price. We stayed for three days and found the room to be clean. The staff was
2026-07-25 • via Nuitee
S
Stephen • family_with_children • us
10
It was fantastic. Best outdoor pool. Our go to place to stay when we visit
Pros:

Front desk person who checked us in. He was great.

Cons:

The beds a little too hard but manageable

2026-07-24 • via Nuitee
H
Hayley • extended_group • us
1
Cons:

It was loud all night, I got 2 hours of sleep due to the noise in the hallways and above me

2026-07-13 • via Nuitee
K
Karissa • couple • us
10
2026-07-12 • via Nuitee
P
Prater • solo_traveller • us
10
Great stay
Pros:

Great stay

Cons:

Nothing

2026-06-29 • via Nuitee
B
Boomer • solo_traveller • us
10
2026-06-23 • via Nuitee
K
Kaitlin • solo_traveller • ca
8
2026-06-23 • via Nuitee
L
Loretta • solo_traveller • ca
10
Was good.
Pros:

Clean. Had a pool and staff were very helpful.

2026-06-18 • via Nuitee
T
Tina • solo_traveller • us
5
Pros:

Bed and pillows were comfortable.

Cons:

The housekeepers could do a better job cleaning sinks and walls in and near the bathroom. Maintenance could do better keeping the curtains and blow dryers maintained.

2026-06-18 • via Nuitee
D
Don • solo_traveller • us
9
Pros:

The facility is a basic economically priced overnight accommodation done well. Nothing fancy. Room was clean and comfortable. Staff was friendly and helpful.

Cons:

Economically priced, clean and comfortable room and friendly staff, what's not to like.

2026-06-16 • via Nuitee
P
Paul • solo_traveller • us
8
2026-06-14 • via Nuitee
S
Stephen • solo_traveller • us
7
2026-06-13 • via Nuitee