Southpole Central Hotel

Hotels
7.5 (1339 reviews)
29 Junquera Street, Barangay Kamagayan , Cebu City , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Massage services
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast
Cons:
Poor cleanliness
Rude reception staff
Room maintenance issues

Categories

Cleanliness
4.46
The rooms were run down and dirty, with mould and poor ventilation.
Service
9.43
While staff at reception could be rude, other staff members were friendly and accommodating.
Location
8.97
Great location with easy access to nearby attractions and transport.
Room Quality
6.42
Rooms were spacious but had significant issues like poor water pressure and hygiene.
Amenities
7.45
Basic amenities available; however, there were complaints regarding efficiency.
Value for Money
6.91
Some reviews indicate that the cost does not reflect the quality of the stay.
Food and Beverage
8.46
Breakfast desserts were highlighted positively, though the buffet service could improve.
Overall Experience
7.93
A mixed experience with notable pros, but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:37

Property Description

Modern Rooms with City Views
Featuring a sleek modern design and essential amenities, the rooms at Southpole Central Hotel provide stunning city views, a flat-screen TV, and a private bathroom.

All-Day Buffet Dining
Indulge in daily buffet breakfast and international cuisines at the Southpole All Day Dining Restaurant. For a more private dining experience, room service is available for guests.

Convenient Facilities and Services
With a business centre, ATM machine, and free newspapers, Southpole Central Hotel ensures a hassle-free stay. The multilingual staff at the 24-hour front desk are ready to assist with airport shuttle services and luggage storage.

Experience comfort and convenience at Southpole Central Hotel. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CEB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1339 reviews
Cleanliness: 4.46
Service: 9.43
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 6.91
Food and Beverage: 8.46
Overall Experience: 7.93
M
Matteo • family_with_children • it
3
un sopruso organizzato
Pros:

posizione centrale

Cons:

al check-out mi hanno ingiustamente accusato di aver rotto la tv in camera, che io non avevo nemmeno mai provato ad accendere. Alle mie rimostranze hanno chiamata la polizia. Dopo un interrogatorio alla stazione di polizia, mi hanno costretto a pagare un televisore nuovo da 230 euro solo perché al check-in avevo firmato un foglio di responsabilità su eventuali danni riscontrati al check-out. Già sapevano che quel tv era rotto e io sfortunatamente non avevo controllato all'arrivo in camera, quindi ho subìto un vero sopruso organizzato. Se per caso capitate in questo hotel, quando entrate in camera controllate molto bene il funzionamento di tutto, tv + condizionatore + doccia + rubinetto eccetera, altrimenti vi metteranno in conto tutto ciò che già non funzionava bene prima.

2026-02-14 • via Nuitee
K
Koos1007 • family_with_children • nl
7
Attentie receptie !!
Pros:

Ik heb al vaker een review over dit hotel geschreven ..kijk daar maar even deze keer en lees verder wat me deze keer niet erg beviel. Verder okay hoor, behalve dat weer de aircons water op elkaar druppelen..drup..drup..om gek van te worden midden in de nacht. Ik leg er een handdoek op.. even door het raam te openen.

Cons:

Ik kwam om half 2 aan in het hotel.. ging naar de incheckbalie, en daar stonden 5 personen achter. Niemand die me aandacht schonk...ze waren of bezig met de telefoon of met papieren, met geld en of met zichzelf. De dame die de vloer schoonmaakt zei tegen mij "good afternoon sir". Geweldig, maar van de receptie geen asndacht. Ik zei na een paar minuten.. "is incheck vandaag of morgen"..Om 14 uur meneer, gaat u maar even zitten.. woef.. okay. Nog geen 2 minuten later kon ik weer aantreden. Toen zei ik.." het is nog geen 14 uur: ..haha.
Moraal van het verhaal is duidelijk dunkt me.

2026-02-13 • via Nuitee
J
Jürgen • solo_traveller • de
7
Alles bestens, ich komme wieder.
Pros:

Das Zimmer war sauber, alles vorhanden, Klimaanlage funktionierte.

Cons:

Dass man nach den Frühstück Eier extra fragen musste. Normalerweise gehören diese zum Buffet.

2026-02-10 • via Nuitee
B
BURHAN • couple • cy
6
Pros:

Maybe it was a close destination with a cheaper price

Cons:

Bed and pillows not comfortable, the food next to restaurant was not tasty. They take deposit 1000p at check in for whatever reason is not logocal

2026-02-09 • via Nuitee
L
Lea Van Jay • family_with_children • ph
8
Pros:

The room was good, staff were accomodating, breakfast was satisfying.

Cons:

No hot and cold shower for the bathroom. The penthouse was not clean.

2026-01-28 • via Nuitee
E
Elisabeth • couple • se
5
2026-01-28 • via Nuitee
J
Joey • couple • us
10
2026-01-27 • via Nuitee
A
Antonette • family_with_children • ph
10
2026-01-26 • via Nuitee
P
Pinna • family_with_children • it
2
2026-01-26 • via Nuitee
C
Carmelo • solo_traveller • ph
7
Good
Pros:

It is good its a bit closer to church and the city

Cons:

Okey clean hospitable people but missing no available sandals and a foul smell in the pent house

2026-01-26 • via Nuitee
A
Arven Jacob • couple • ph
7
Pros:

It was perfect for the price

Cons:

None at all

2026-01-24 • via Nuitee
S
Serge Ian Hope • family_with_children • ph
8
2026-01-19 • via Nuitee
K
Krzysiek Kowaluk • family_with_children • it
6
Pros:

Blisko lotniska

Cons:

Klimatyzator należałoby naprawić glosniejszy niż traktor 🤦

2026-01-18 • via Nuitee
K
Kevin • couple • us
8
If you are in cebu, I recommend the stay well worth the money
Pros:

The room is clean a little small staff is very friendly and helpful and a good breakfast

Cons:

Property is on a busy street

2026-01-17 • via Nuitee
J
Julie Labit Guinot • family_with_children • fr
8
Pros:

Bien placé pour prendre le ferry.
Propre, lit confortable. La chambre était suffisamment grande pour 2 personnes

Cons:

Climatisation bruyante

2026-01-17 • via Nuitee
R
reina • couple • se
7
Pros:

Nära greenbelt

Cons:

Tråkigt att inte hissen fungerade som den skulle

2026-01-17 • via Nuitee
K
Kountis • family_with_children • gr
7
Pros:

Κοντά στη πόλη μου

Cons:

Πολύ παλαιό ξενοδοχείο θέλουν ανακαίνιση τα έπιπλα το λουτρό παλαιο

2026-01-15 • via Nuitee
K
Kountis • family_with_children • gr
7
2026-01-15 • via Nuitee
A
Alexia • solo_traveller • de
5
2026-01-13 • via Nuitee
J
Jeff • extended_group • us
10
excellent
Pros:

Everytime I.am at Cebu Citu I aleays booked in this hotel. Location is perfect. The staff is very accomodating. Even I come early they will kept my luggages until its time for.my check in time.

Cons:

nothing.

2026-01-11 • via Nuitee