Southpole Central Hotel

Hotels
7.5 (1351 reviews)
29 Junquera Street, Barangay Kamagayan , Cebu City , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Massage services
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent breakfast
Cons:
Poor cleanliness
Rude reception staff
Room maintenance issues

Categories

Cleanliness
4.46
The rooms were run down and dirty, with mould and poor ventilation.
Service
9.43
While staff at reception could be rude, other staff members were friendly and accommodating.
Location
8.97
Great location with easy access to nearby attractions and transport.
Room Quality
6.42
Rooms were spacious but had significant issues like poor water pressure and hygiene.
Amenities
7.45
Basic amenities available; however, there were complaints regarding efficiency.
Value for Money
6.91
Some reviews indicate that the cost does not reflect the quality of the stay.
Food and Beverage
8.46
Breakfast desserts were highlighted positively, though the buffet service could improve.
Overall Experience
7.93
A mixed experience with notable pros, but significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:37

Property Description

Modern Rooms with City Views
Featuring a sleek modern design and essential amenities, the rooms at Southpole Central Hotel provide stunning city views, a flat-screen TV, and a private bathroom.

All-Day Buffet Dining
Indulge in daily buffet breakfast and international cuisines at the Southpole All Day Dining Restaurant. For a more private dining experience, room service is available for guests.

Convenient Facilities and Services
With a business centre, ATM machine, and free newspapers, Southpole Central Hotel ensures a hassle-free stay. The multilingual staff at the 24-hour front desk are ready to assist with airport shuttle services and luggage storage.

Experience comfort and convenience at Southpole Central Hotel. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CEB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1351 reviews
Cleanliness: 4.46
Service: 9.43
Location: 8.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 6.91
Food and Beverage: 8.46
Overall Experience: 7.93
H
Hernan • extended_group • gb
6
2026-03-13 • via Nuitee
A
Alvaro • family_with_children • pe
10
Si buscas alojamiento barato y buena calidad este es el correcto
Pros:

La comida es muy buena

2026-03-12 • via Nuitee
S
Solveig • extended_group • fr
5
Pros:

logement propre et petit dej

Cons:

la clim qui faisait un bruit epouvantable en marchant et même arrêtée

2026-03-08 • via Nuitee
J
Jeralyn • couple • ph
10
2026-03-08 • via Nuitee
L
Lu-ang • family_with_children • ph
4
2026-03-05 • via Nuitee
M
Manozo • family_with_children • ph
10
2026-03-04 • via Nuitee
Алексей Филатов • family_with_children • uz
10
2026-03-04 • via Nuitee
C
Christian • family_with_children • de
3
Dieses Hotel wäre nur bei einen Notlage wenn es nichts mehr anderes gibt zum Übernachten
Pros:

Die Umgebung wie zb Sehenswürdigkeiten sie gut zu Fu0 zu erreichen .Der Wasser Druck im Bad ist Super

Cons:

Ich hatte da Hotel für 2 Nächte mit Frau und Tochter Reserviert und haben da das Zimmer 520 bekommen da ich ein sehr Ruhiges Zimmer wollte. :Sauber war es nicht weder das Bad noch der Frühstücksraum . Es gibt auch keine Gläser zum Trinken oder zum Zähneputzen .Das Bad war in einen sehr kritischen zustand und viel zu klein Einer neuer Spiegel und ein Halter für die Dusche wäre von Nöten . Die Aircon ist besonders nachts viel zu laut und gehört nach Augenschein Erneuert ,Er Willkommen Trink im Penthaus war auch eine zumuten ein warmer Eistee in einem warmen raum mit ehr als abgewohnten Sofa und Sesel .

2026-03-02 • via Nuitee
R
Raed Ahmad • couple • us
9
Clean and comfortable
Pros:

Comfortable and quiet

Cons:

Not enough restaurants

2026-03-01 • via Nuitee
S
Smith • family_with_children • gb
3
Pros:

The bed was comfortable the shower was ok

Cons:

The breakfast was bad then hotel was not clean ,towels were not very good no tea/coffee making equipment in room it needs the management to step up and fix all the glaring issues needs a good spring clean breakfast buffet needs a good qualified chef to cook the foods and although the staff are friendly there didn't appear to be a boss there taking charge

2026-03-01 • via Nuitee
D
delphine • couple • fr
4
2026-03-01 • via Nuitee
E
Eduardo Alberto • family_with_children • es
7
2026-02-25 • via Nuitee
E
eszter • couple • ie
10
Pros:

Very good breakfast

2026-02-24 • via Nuitee
R
Reyna • family_with_children • ie
8
Perfect location.
Pros:

City center close to everything.

Cons:

Free breakfast in the morning not enought selection.

2026-02-23 • via Nuitee
H
Harri • couple • fi
2
Cons:

Unwelcoming staff. If I was planning to stay more than one night, I would have looked for alternative place. Moldy or otherwise unhealthy air in the room.

2026-02-22 • via Nuitee
B
Bettina • couple • at
3
Um Cebu einen großen Bogen machen
Pros:

Die ganze Stadt ist schmutzig und stinkt, das Hotel passt dazu. Die Mitarbeiter waren aber sehr freundlich.

2026-02-22 • via Nuitee
M
Matteo • family_with_children • it
3
un sopruso organizzato
Pros:

posizione centrale

Cons:

al check-out mi hanno ingiustamente accusato di aver rotto la tv in camera, che io non avevo nemmeno mai provato ad accendere. Alle mie rimostranze hanno chiamata la polizia. Dopo un interrogatorio alla stazione di polizia, mi hanno costretto a pagare un televisore nuovo da 230 euro solo perché al check-in avevo firmato un foglio di responsabilità su eventuali danni riscontrati al check-out. Già sapevano che quel tv era rotto e io sfortunatamente non avevo controllato all'arrivo in camera, quindi ho subìto un vero sopruso organizzato. Se per caso capitate in questo hotel, quando entrate in camera controllate molto bene il funzionamento di tutto, tv + condizionatore + doccia + rubinetto eccetera, altrimenti vi metteranno in conto tutto ciò che già non funzionava bene prima.

2026-02-14 • via Nuitee
K
Koos1007 • family_with_children • nl
7
Attentie receptie !!
Pros:

Ik heb al vaker een review over dit hotel geschreven ..kijk daar maar even deze keer en lees verder wat me deze keer niet erg beviel. Verder okay hoor, behalve dat weer de aircons water op elkaar druppelen..drup..drup..om gek van te worden midden in de nacht. Ik leg er een handdoek op.. even door het raam te openen.

Cons:

Ik kwam om half 2 aan in het hotel.. ging naar de incheckbalie, en daar stonden 5 personen achter. Niemand die me aandacht schonk...ze waren of bezig met de telefoon of met papieren, met geld en of met zichzelf. De dame die de vloer schoonmaakt zei tegen mij "good afternoon sir". Geweldig, maar van de receptie geen asndacht. Ik zei na een paar minuten.. "is incheck vandaag of morgen"..Om 14 uur meneer, gaat u maar even zitten.. woef.. okay. Nog geen 2 minuten later kon ik weer aantreden. Toen zei ik.." het is nog geen 14 uur: ..haha.
Moraal van het verhaal is duidelijk dunkt me.

2026-02-13 • via Nuitee
J
Jürgen • solo_traveller • de
7
Alles bestens, ich komme wieder.
Pros:

Das Zimmer war sauber, alles vorhanden, Klimaanlage funktionierte.

Cons:

Dass man nach den Frühstück Eier extra fragen musste. Normalerweise gehören diese zum Buffet.

2026-02-10 • via Nuitee
B
BURHAN • couple • cy
6
Pros:

Maybe it was a close destination with a cheaper price

Cons:

Bed and pillows not comfortable, the food next to restaurant was not tasty. They take deposit 1000p at check in for whatever reason is not logocal

2026-02-09 • via Nuitee