Plaza Hotel

Hotels
•
Independent
8 (106 reviews)
Technikumstrasse 12, Winterthur, Zürich, 8400 , Winterthur , CH
+41 52 212 15 15

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Facilities

Express check-out
Free WiFi
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Elevator
ATM/banking
Safe-deposit box at front desk
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Large rooms
Comfortable beds
Cons:
Unprofessional staff
Safety concerns

Categories

Cleanliness
6.25
Negative sentiment indicated issues related to the hotel being a location associated with prostitution.
Service
7.25
Negative sentiment about the staff being unprofessional and unkind.
Location
9.25
Standard quality for this hotel tier.
Room Quality
8.25
Rooms reported as large and comfortable, but with issues regarding light and privacy.
Amenities
9.25
Standard quality for this hotel tier.
Value for Money
9.25
Standard quality for this hotel tier.
Food and Beverage
7.25
Negative sentiment regarding breakfast not matching expectations.
Overall Experience
7.25
Overall negative sentiment primarily due to safety concerns and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:15

Property Description

Experience a delightful stay at Plaza Hotel, where comfort meets convenience in the heart of Winterthur.

Modern Amenities
Stay connected with complimentary wireless internet and enjoy the ease of concierge services, ensuring your needs are promptly met. Our vending machine is available for a quick snack, making it a breeze to recharge during your day.

Comfortable Accommodations
Choose from 31 well-appointed guestrooms featuring flat-screen televisions, minibars, and luxurious private bathrooms equipped with complimentary toiletries. Our daily housekeeping ensures a fresh and inviting atmosphere throughout your stay.

Prime Location
Nestled near key attractions like Reformed Church and Kunsthalle Winterthur, Plaza Hotel is perfectly positioned for exploring the vibrant local culture. With the convenience of express check-in and close proximity to Zurich Airport, adventure is just around the corner.

Don't miss your chance—book your stay at Plaza Hotel today!

Important information:

  • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Free onsite COVID-19 testing (Antigen/Rapid) is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8
Based on 106 reviews
Cleanliness: 6.25
Service: 7.25
Location: 9.25
Room Quality: 8.25
Amenities: 9.25
Value for Money: 9.25
Food and Beverage: 7.25
Overall Experience: 7.25
A
Abdullah Mohmed Rafik • family_with_children • ae
1
Did not get the hotel room
Pros:

I am writing to formally dispute my prepaid reservation for Plaza Hotel Winterthur (28-29 July, 2 rooms, 4 adults) and request an immediate 100% refund plus reimbursement for alternative accommodations.

Summary of Events:
Prepaid Booking & Late Arrival Noted: My booking was fully prepaid online, leaving only the 14 CHF city tax pending (3.50 CHF x 4 guests). I explicitly specified during booking that we would arrive late in the evening.
Broken Check-In Machine & Incorrect Charges: Upon arrival, the hotel was completely locked with no staff present. The automated self-check-in terminal retrieved my booking using my last name but wrongfully demanded 85 CHF instead of the 14 CHF city tax. Despite the unauthorized charge, I attempted to pay just to access our rooms after a long journey, but the machine’s payment receiver failed repeatedly. I have full video proof of the terminal glitching, demanding 85 CHF, and failing to process payment.
No Emergency Contact / Unresponsive Management: The phone number displayed on the self-check-in terminal for emergency support is +41 79 969 42 17. I called this number repeatedly throughout the early morning and sent urgent WhatsApp messages explaining that we were locked out. The owner completely ignored my calls and messages during the night and only replied late the following afternoon, falsely claiming it was "inappropriate" to call.
Stranded Family & Forced Alternative Hotel: My family and I were left waiting outside/in the entry area for hours like stranded guests. With no staff showing up and no access provided, we were forced to leave at 9:00 AM to book a room at the Radisson Blu Hotel Airport for an additional 165 CHF just to sleep. This ruined our scheduled plans, including our car rental pickup and day itinerary.

Cons:

Reimbursement of 165 CHF for the Radisson Blu expense caused by their negligence.
I have attached video recordings of the terminal malfunction, call logs showing answered/unanswered attempts, and screenshots of the owner’s WhatsApp response confirming the phone number matches the kiosk.

Please process this resolution immediately.

2026-08-08 • via Nuitee
R
Raffaele • solo_traveller • ch
7
Pros:

Posizione

Cons:

Aria condizionata che non raffreddava a sufficienza.
Letto scomodo con cuscino e proteggi materasso sintetici che facevano sudare.

2026-08-08 • via Nuitee
A
andrea • family_with_children • de
8
Immer wieder!
Pros:

Tolle, saubere Zimmer, freundliches Personal, super Lage! Gerne wieder!

Cons:

Nix

2026-08-08 • via Nuitee
B
Barbara • couple • de
7
Insgesamt schön trotz der Hitze
Pros:

Zimmer war geräumig, alles sehr sauber, Betten bequem, das Bad sehr gut mit einer großen Dusche, alles wirklich prima.
Das Hotel liegt sehr zentral an der Altstadt und fußläufig zu den großen Museen, sehr schön.

Cons:

Leider liegt das Hotel auch an einer stark befahrenen Ausfallstraße und wir hatten ein Zimmer zur Straße. Bei geschlossenen Fenstern hört man rein gar nichts, aber leider war es so heiß, dass wir die Fenster öffnen mussten, daher waren die Nächte sehr unruhig. Da wäre eine Klimaanlage schön gewesen, so lief eben der Ventilator durchgehend (das aber reibungslos).

2026-08-08 • via Nuitee
T
Thabani • couple • ch
8
2026-08-06 • via Nuitee
D
Damiano • couple • ch
8
2026-08-06 • via Nuitee
K
Karin • family_with_children • ch
10
Pros:

Pulito e confortevole. Ottima posizione.

Cons:

Forse sarebbe utile Aria condizionata

2026-08-06 • via Nuitee
M
Mirko • family_with_children • ch
3
Lieber nicht wieder.
Pros:

Zentrale Lage

Cons:

Rezeption nicht besetzt. Es gibt einen Automaten fürs Check-in. Der stürzte aber ab. Es kam dann doch jemand, nachdem wir endlich zKlingel gefunden hatten. Im Zimmer kein WC-Papier. Im Schrank ne dicke Staubschicht.

2026-08-05 • via Nuitee
K
Kevin • solo_traveller • ie
5
2026-08-05 • via Nuitee
F
Fatma • extended_group • nl
8
Hoede prijs kwaliteit verhouding
Pros:

Ruime kamers. Midden in het centrum. Vriendelijke personen.

Cons:

Geen airconditioning maar een ventilator. Bij een hitte golf help dat helaas niet.

2026-08-05 • via Nuitee
A
Ana Maria • couple • ro
10
2026-08-04 • via Nuitee
O
Oliver • couple • de
7
2026-08-04 • via Nuitee
B
Burcu • family_with_children • nl
7
2026-08-03 • via Nuitee
B
Bruno • couple • ch
8
2026-08-03 • via Nuitee
V
Visaha Kumaran • solo_traveller • de
8
Comfortable in city center
Pros:

Das Zimmer war sauber und groß genug; es gab keine Klimaanlage, aber einen Ventilator. Minibar, Kaffeemaschine und Bügeleisen waren vorhanden, aber ich habe sie nicht benutzt.

2026-08-02 • via Nuitee
F
Franz • solo_traveller • at
9
Sehr zentral gelegen am Rand der Altstadt, große Zimmer!
Pros:

Sehr zentral gelegen am Rand der Altstadt, große Zimmer! Freundlicher Empfang!

2026-08-02 • via Nuitee
R
Rinore • couple • ch
2
2026-07-24 • via Nuitee
F
Frank • couple • de
9
2026-07-20 • via Nuitee
G
Gudrun • couple • de
10
Preis-Leistung mehr als TOP
Pros:

Sehr zentral und überaus freundliches Personal. Super saubere Ausstattung

Cons:

Durch die zentrale Lage, ist bei offenen Fenster auch der Lärmpegel des Nachtlebens hörbar. Würde trotzdem jederzeit wiederkommen 🤩

2026-07-20 • via Nuitee
F
Frank • couple • de
9
2026-07-20 • via Nuitee