Grand Hyatt Chengdu

Hotels
Grand Hyatt
9.2 (57 reviews)
No. 8 South Chunxi Road, Jinjiang District, Chengdu, Sichuan, 610021 , Chengdu , CN

Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Connecting rooms were provided as requested
Cons:
Inadequate food quality
Staff behavior in restaurant was unprofessional

Categories

Cleanliness
8.02
Issues with expired yogurt drinks and unprofessional behavior of restaurant staff.
Service
9.52
Staff is trying to provide good service, despite some shortcomings.
Location
10
The location is great.
Room Quality
9.02
Room seems very small compared to similar rooms in Shanghai.
Amenities
10
Standard quality for this hotel tier.
Value for Money
10
Standard quality for this hotel tier.
Food and Beverage
7.52
Negative experience with expired items and poor service at the breakfast restaurant.
Overall Experience
9.52
Hotel has potential but requires improvements in cleanliness and food service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:46

Property Description

Luxurious Spa and Recreational Amenities
Indulge in a relaxing massage at the full-service spa or unwind in the indoor pool, spa tub, and sauna.

Dining and Entertainment Options
Experience international cuisine at Grand Cafe and enjoy beverages at the bars/lounges. 24-hour room service and coffee shops/cafes are also available.

Convenient Features for Business and Events
Benefit from complimentary wired internet, a business center, and ample event space. Take advantage of the limo/town car service and airport shuttle for convenience.

From luxury spa treatments to exquisite dining options, Grand Hyatt Chengdu offers the perfect blend of relaxation and convenience. Book your stay now for an unforgettable experience.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9.2
Based on 57 reviews
Cleanliness: 8.02
Service: 9.52
Location: 10
Room Quality: 9.02
Amenities: 10
Value for Money: 10
Food and Beverage: 7.52
Overall Experience: 9.52
C
CHIAHUI
10
Pros:

客房乾淨。大廳非常舒服,大廳酒廊舒適並且有戶外空間很棒。早餐很優秀

2025-10-09 via Nuitee
T
Tiam Chai partner
4
Pros:

Breakfast restaurant staff (Joe) was visibly frustrated at work, scolded her staff and threw food item (pack of frozen stuff) on the table in presence of customers. Yogurt drinks were expired as well (we checked and were fortunate to avoid drinking).

2025-08-02 via Nuitee
N
Nannan
6
Pros:

The location is great, but the room seems very small compared the same size room we had in Shanghai

2025-07-25 via Nuitee
M
Michaela family
6
Pros:

Got connecting rooms as requested. Hotel is nice, staff is trying, however some aspects were not great (wrong direction given, medical support for food poisoning was lacklustre.

2025-07-15 via Nuitee
A
Antonio Pak Tat partner
10
Pros:

Nice n beautiful hotel and the location is great for shopping too

2025-06-19 via Nuitee
A
Andi
10
Pros:

Bellissima esperienza. Hotel molto bello e in posizione strategica

2025-06-05 via Nuitee
T
Timothy
10
Pros:

Cl

2025-04-29 via Nuitee
J
Janet friends
8
Pros:

The room is spacious and location excellent. Walkable to many places and there are numerous dining options. Staff is very friendly and helpful.

2025-02-27 via Nuitee
J
Janet
10
Pros:

The room is spacious and clean. Staff very friendly. Location is excellent.

2025-02-19 via Nuitee
C
Can
10
Pros:

Excellent experience

2025-01-27 via Nuitee
Y
YOUNGGUL
10
청두 도심지 최고 호텔
Pros:

시설 화려하고 청결합니다. 부부, 연인끼리 가면 좋을 듯.
숙박비도 중국 치곤 비싸지만 한국인 기준에서 아주 부담되지는 않는 가격.

Ifs센터와 가까워서 공항 오가기도 편리하고 근처에 식당도 많아 편리합니다.

2025-01-18 via Nuitee
M
Ming Kei partner
10
Pros:

We have spent 3D2N and have enjoyed the Christmas Eve dinner buffet there. Their staff was putting effort in cheering everyone up during the dinner buffet and I believed other guests also had a wonderful night like me! Yet, their staff should have taken away empty plates during breakfast/dinner buffet more frequently.

2024-12-27 via Nuitee
M
Michael partner
10
Pros:

We stayed an extra night so Expedia is asking me twice to leave a review so please see my previous review that says this is a fantastic fantastic place in the middle of everything with beautiful rooms and facilities and just enjoyed a visit for a good price.

2024-12-13 via Nuitee
M
Michael partner
10
Pros:

Coming from california, we needed a place to stay that was close to the center of town and all the activities and shops and food stalls just to experience the life of the city. I do not speak in Chinese but my companion did which was really really important because even at this great great five star hotel not everyone is necessarily trained for International travelers by speaking english. However everyone did their best, fantastic job to make sure our stay was wonderful and I would happily stay in this fantastic five-star hotel again especially considering the price in comparison to hotels in California.

2024-12-01 via Nuitee
J
James Michael family
10
Pros:

The Grand Hyatt is next a large shopping area, is very convenient to transportation, is well maintained, has a very friendly staff, and we enjoyed the breakfast buffet.

2024-11-11 via Nuitee
T
Thiago
10
Pros:

O Hotel é incrível e está muito bem localizado. Os quartos são novos e modernos e a limpeza é impecável. O atendimento também foi ótimo.

2024-08-11 via Nuitee
A
Amy
10
Pros:

Great location near Chunxi Road and the metro, lots of shopping and food options. The club access is also very convenient with great food options. The staff for both check in and in the restaurant are all very friendly and helpful. My room even had a view of the IFS panda 🐼 can’t fault this hotel, will definitely stay again.

2024-06-02 via Nuitee
G
Grace
10
Pros:

Very convenient, close to everything. Staff very helpful and friendly, will definitely come back

2024-05-01 via Nuitee
D
Dan
10
Fantastic
Pros:

I'm so glad I chose to stay at this hotel. Excellent on every single aspect and I honestly can't really think of anything negative. Room is very clean and cosy and has a great view of the main road and IFS. Staffs are super friendly, professional and responsive. Breakfast and the lounge happy hour awesome!!! If I ever come to Chengdu again (I definitely will it's such a great city!), I will for sure stay at Grant Hyatt Chengdu again!

2024-03-27 via Nuitee
A
Andrew
10
Pros:

Best hotel in Chengdu. This hotel totally sold me on Hyatt and I cannot justify staying at Marriott properties anymore. Marriott has taken their eye off customer service and it shows. Grand Hyatt offers luxury hotel experience and simply the best breakfast buffet experience in China.

2024-01-16 via Nuitee