Novotel Santos Gonzaga

Hotels
•
Novotel
8.1 (1972 reviews)
Av Dona Ana Costa, 473 , Santos , br

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Localização
Café da manhã variado
Funcionários atenciosos
Quarto aconchegante
Cons:
Limpeza ineficaz
Serviço ao cliente insatisfatório
Problemas com o quarto
Valor percebido não correspondente

Categories

Cleanliness
7.05
Several mentions of dirty linens and poor bathroom maintenance affected the score.
Service
8.01
Mixed feedback with some guests noting good service, but poor communication and responsiveness were highlighted.
Location
9.05
Frequent praise for the location being close to the beach and amenities.
Room Quality
7.51
Issues with the room condition reported, including malfunctioning lights and poor cleanliness.
Amenities
8.53
Amenities such as the pool and sauna are generally appreciated, but some inconsistencies noted.
Value for Money
7.99
Value perceived as low due to cleanliness and service issues, despite some enjoyment of amenities.
Food and Beverage
8.04
Breakfast received positive mentions but overall food quality was rated poorly by some guests.
Overall Experience
8.62
Overall experience affected by varying service levels and room conditions, but positive location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 20:40

Property Description

Luxurious Amenities and Services

Novotel Santos Gonzaga offers a range of luxurious amenities including a restaurant, outdoor swimming pool, fitness centre, and bar. Guests can also enjoy the convenience of a 24-hour front desk, room service, and free WiFi throughout the property. Private parking is available on site for added comfort.

Comfortable Rooms

Each room at Novotel Santos Gonzaga is equipped with a desk, flat-screen TV, and a private bathroom, ensuring a comfortable and relaxing stay for all guests.

Convenient Location

Conveniently located just 900 metres from Gonzaga Beach, Novotel Santos Gonzaga is in close proximity to popular attractions such as Jose Menino Beach, Embare Beach, and Miramar Shopping. With Shopping Patio Iporanga next door and easy access to Sao Paulo/Congonhas Airport, this hotel is the perfect choice for your stay in Santos.

Experience luxury and convenience at Novotel Santos Gonzaga.

Important information:

Please note that guests are required to show the same credit card used for the reservation at the check in. If guest cannot present that card, the prepayment will be canceled and a new payment method will be asked.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

Please note that each room can accommodate just one pet with maximum weight of 10 kg and guests traveling with pets must present valid vaccination documents of the animal upon check in.

Please note that the pets are not allowed at the restaurant or bar areas and can't stay unaccompanied in the rooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

Location

Guest Reviews

8.1
Based on 1972 reviews
Cleanliness: 7.05
Service: 8.01
Location: 9.05
Room Quality: 7.51
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 8.62
C
Carla Martins • solo_traveller • br
6
Pros:

Cama

Cons:

Banheiro esta com cheiro de refluxo.
Restaurante do café da manhã estava sujo com goteiras cadeiras de tecidos encardidas

2026-04-24 • via Nuitee
C
Calixter • solo_traveller • br
4
Pros:

Somente dos funcionários.

Cons:

Cortinas rasgadas, portas do banheiro detonadas e faltando pedaços, banheiro sujo e com peças enferrujadas, já foi bom. Lâmpadas apagavam direto.

2026-04-24 • via Nuitee
D
Dione • couple • br
1
Muito complicado, cheguei às 19 h e não tinha quarto
2026-04-24 • via Nuitee
M
Marcia • family_with_children • br
10
Feriado muito agradável
Pros:

O quarto confortável, localização ótima, tudo perto ! Café da manhã maravilhoso

2026-04-24 • via Nuitee
A
André • couple • br
9
2026-04-23 • via Nuitee
L
Lívia • couple • br
6
Noite de núpcias
Pros:

Localização boa e café da manhã muito farto.

Cons:

Eu fiz minha reserva pelo booking coloquei meu cartão e tudo. Chegando lá, eles falaram que o cartão era só para segurar a reserva e que lá eu teria que pagar novamente. Aí eu tive que pagar, e o valor que me cobraram foi maior do que o valor que eu havia fechado no booking.com. Também mandei mensagem informando que seria minha noite de nupcias e pedindo por uma decoração especial, o que foi ignorado pelo hotel.

2026-04-23 • via Nuitee
H
Henrique • family_with_children • br
7
Pros:

Café da manhã.

Cons:

Para o preço pago por diária esperava o quarto compatível com as fotos. Quarto já muito usado, com móveis, cortinas e outras coisas a desejarem.

2026-04-23 • via Nuitee
M
Miguel • solo_traveller • br
9
Pros:

Do atendimento do funcionário Alë.

2026-04-22 • via Nuitee
A
Adriana • solo_traveller • br
9
2026-04-22 • via Nuitee
D
Denise Cristina de Oliveira • couple • br
9
Muito boa!
Pros:

A localização é excelente, próxima dos três shoppings e da rua com restaurantes diversos.

Cons:

O quarto estava com o piso estragando, o vinílico está ruim. A limpeza ficou a desejar. Na primeira diária não houve limpeza. E somente foi feita no outro dia mediante pedido.

2026-04-22 • via Nuitee
R
Reginaldo • couple • br
10
2026-04-22 • via Nuitee
B
Borges • family_with_children • br
10
2026-04-20 • via Nuitee
P
Patrícia • couple • br
10
2026-04-20 • via Nuitee
N
Nayana • couple • br
8
2026-04-17 • via Nuitee
T
Tatiana • solo_traveller • br
10
2026-04-16 • via Nuitee
E
EVERTON RENAN TORRES • family_with_children • br
1
Pessimo
Pros:

nao ficamos no Hotel

Cons:

Quartos e banheiros mais limpo

2026-04-16 • via Nuitee
F
Fernanda • couple • br
7
2026-04-13 • via Nuitee
V
Vitor • solo_traveller • br
10
Hospedagem excelente.
Pros:

Espetacular hotel. Muito bem localizado, perto da praia, com um intenso comércio nos arredores (lojas, restaurantes, bares, farmácias, bancos etc.). Apartamento muito confortável e como ficamos num andar bem alto, tínhamos uma vista espetacular para o mar (não do quarto, mas do corredor em frente aos elevadores). Fiquei surpreso com a velocidade de deslocamento do elevador, que é muito alta.
A atenção dos recepcionistas também é muito boa.
Café da manhã de muito boa qualidade e com muitas opções de alimentos.

Cons:

Embora eu tenha feito o check in on-line, quando cheguei ao hotel foi necessário fazer novamente, e foi um processo um pouco demorado. Ou seja, gastei tempo duas vezes para fazer a mesma coisa!

2026-04-13 • via Nuitee
L
Ludmilla • family_with_children • br
9
2026-04-13 • via Nuitee
R
Rayland • solo_traveller • br
10
Pros:

Sensacional! Desde a recepção à limpeza. Excelente café da manhã, assim como, o Restaurante. Localização excelente! Próximo de tudo.. Shopping, praia, Bares, Restaurantes, etc.. Voltaremos em breve..

2026-04-13 • via Nuitee