Novotel Santos Gonzaga

Hotels
•
Novotel
8.1 (1866 reviews)
Av Dona Ana Costa, 473 , Santos , br

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Localização
Café da manhã variado
Funcionários atenciosos
Quarto aconchegante
Cons:
Limpeza ineficaz
Serviço ao cliente insatisfatório
Problemas com o quarto
Valor percebido não correspondente

Categories

Cleanliness
7.05
Several mentions of dirty linens and poor bathroom maintenance affected the score.
Service
8.01
Mixed feedback with some guests noting good service, but poor communication and responsiveness were highlighted.
Location
9.05
Frequent praise for the location being close to the beach and amenities.
Room Quality
7.51
Issues with the room condition reported, including malfunctioning lights and poor cleanliness.
Amenities
8.53
Amenities such as the pool and sauna are generally appreciated, but some inconsistencies noted.
Value for Money
7.99
Value perceived as low due to cleanliness and service issues, despite some enjoyment of amenities.
Food and Beverage
8.04
Breakfast received positive mentions but overall food quality was rated poorly by some guests.
Overall Experience
8.62
Overall experience affected by varying service levels and room conditions, but positive location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 20:40

Property Description

Luxurious Amenities and Services

Novotel Santos Gonzaga offers a range of luxurious amenities including a restaurant, outdoor swimming pool, fitness centre, and bar. Guests can also enjoy the convenience of a 24-hour front desk, room service, and free WiFi throughout the property. Private parking is available on site for added comfort.

Comfortable Rooms

Each room at Novotel Santos Gonzaga is equipped with a desk, flat-screen TV, and a private bathroom, ensuring a comfortable and relaxing stay for all guests.

Convenient Location

Conveniently located just 900 metres from Gonzaga Beach, Novotel Santos Gonzaga is in close proximity to popular attractions such as Jose Menino Beach, Embare Beach, and Miramar Shopping. With Shopping Patio Iporanga next door and easy access to Sao Paulo/Congonhas Airport, this hotel is the perfect choice for your stay in Santos.

Experience luxury and convenience at Novotel Santos Gonzaga.

Important information:

Please note that guests are required to show the same credit card used for the reservation at the check in. If guest cannot present that card, the prepayment will be canceled and a new payment method will be asked.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

Please note that each room can accommodate just one pet with maximum weight of 10 kg and guests traveling with pets must present valid vaccination documents of the animal upon check in.

Please note that the pets are not allowed at the restaurant or bar areas and can't stay unaccompanied in the rooms.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

Location

Guest Reviews

8.1
Based on 1866 reviews
Cleanliness: 7.05
Service: 8.01
Location: 9.05
Room Quality: 7.51
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 8.62
I
Isadora • family_with_children • br
9
2026-02-14 • via Nuitee
M
Maria do Carmo • solo_traveller • br
10
2026-02-11 • via Nuitee
E
Elaine • couple • br
10
Pros:

Sim desse hotel

2026-02-10 • via Nuitee
M
mireile • couple • br
7
2026-02-09 • via Nuitee
V
Victor • family_with_children • br
9
2026-02-09 • via Nuitee
M
Marcelo • couple • br
4
2026-02-09 • via Nuitee
P
Paula • family_with_children • br
7
Pros:

Quarto espaçoso

Cons:

No nosso apartamento tinha mta infiltração e umidade no banheiro.

2026-02-08 • via Nuitee
R
Roxane • extended_group • br
8
Pros:

Localização e vista para o mar, principalmente no 27 andar onde ficamos hospedados

Cons:

Está faltando um pouco de charme nos quartos e pequenas manutenções no banheiro, corredores quentes,

2026-01-29 • via Nuitee
E
Eduardo • solo_traveller • br
10
2026-01-28 • via Nuitee
A
Ana Helena • couple • br
7
Precisando de manutenções
Pros:

Cafe da manhã. Cama confortável.

Cons:

No banheiro falta manutenção, box fica cheio de agua e mesmo no outro dia está com agua. Pia entupida. Ganchos das toalhas soltos. TV com a tela danificada (iluminação de fundo do painel led aparente). Frigobar sujo e esfria muito pouco.

2026-01-27 • via Nuitee
G
Geiza • family_with_children • br
8
2026-01-27 • via Nuitee
H
Hudineia • family_with_children • br
8
2026-01-26 • via Nuitee
J
Juliana • couple • br
7
Poderia ter sido melhor pelo valor
Pros:

A localização muito boa próximo à praia

Cons:

A televisão só pegava canal fechado, equipamento da academia sem funcionar, e a área da piscina fazia um barulho imenso. Por se tratar de uma estadia de 1000 reais a diária acaba não compensando

2026-01-26 • via Nuitee
L
Luis Felipe • couple • br
9
2026-01-24 • via Nuitee
D
Domingos • extended_group • br
10
2026-01-24 • via Nuitee
A
Ademálio de Assis • couple • br
2
Fraca
Pros:

Quarto com cheiro de mofo, restaurante muito fraco e café da manhã limitado

Cons:

Quanto é atendimento

2026-01-24 • via Nuitee
C
Cassio • couple • br
8
2026-01-23 • via Nuitee
V
Vladislava • solo_traveller • ru
10
Лучший отель в Сантосе!
Pros:

Абсолютно все понравилось! Очень приятные и отзывчивые сотрудники, готовые всегда все подсказать и говорящие на английском тоже.

Большой номер с великолепным видом на океан!
На этаже, где лифтовой холл, открывался великолепный объемный вид на закаты!
Было очень уютно, кондиционер работал тихо!
Выдавались халаты и тапочки, постельное белье было мягким и чистым, а кровать огромной!
Полотенца были толстыми и мягкими!
Очень хорошая шумоизоляция в номере! Умный телевизор, мощный фен.
В ванной комнате есть интересное дизайнерское решение- стена душа из специального стекла. Можно закрыть шторку и сделать душ невидимым. Но это тоже добавляет атмосферы.
Отдельно хочу отметить замечательный бассейн- это что- то невероятное! Очень мягкая, чистая вода комфортной температуры и возможность увидеть город, как на ладони- обязательно посетите крышу с бассейном!
Это настоящий отдых на 6 звезд в самом центре города!
Все было очень чисто и приятно! Спасибо большое! Обязательно еще вернусь!

Cons:

Ничего! Все было отлично!

2026-01-23 • via Nuitee
V
VITOR RENATO • couple • br
9
Pros:

Café da manhã é muito bom e a localização ótima. Atendimento excelente na recepção pela Luana.

2026-01-23 • via Nuitee
W
Wagner Vieira Maria • couple • br
9
Muito boa
Pros:

Atendimento, comodidade e localização

Cons:

Pelo tempo que ficamos poderia trocar a roupa de cama mais vezes

2026-01-22 • via Nuitee