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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Lockers
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Rooftop pool
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Wine/champagne
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Fruits
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Pet bowls
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Pet basket
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
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Property Description
Luxurious Amenities and Services
Novotel Santos Gonzaga offers a range of luxurious amenities including a restaurant, outdoor swimming pool, fitness centre, and bar. Guests can also enjoy the convenience of a 24-hour front desk, room service, and free WiFi throughout the property. Private parking is available on site for added comfort.
Comfortable Rooms
Each room at Novotel Santos Gonzaga is equipped with a desk, flat-screen TV, and a private bathroom, ensuring a comfortable and relaxing stay for all guests.
Convenient Location
Conveniently located just 900 metres from Gonzaga Beach, Novotel Santos Gonzaga is in close proximity to popular attractions such as Jose Menino Beach, Embare Beach, and Miramar Shopping. With Shopping Patio Iporanga next door and easy access to Sao Paulo/Congonhas Airport, this hotel is the perfect choice for your stay in Santos.
Experience luxury and convenience at Novotel Santos Gonzaga.
Please note that guests are required to show the same credit card used for the reservation at the check in. If guest cannot present that card, the prepayment will be canceled and a new payment method will be asked.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
Please note that each room can accommodate just one pet with maximum weight of 10 kg and guests traveling with pets must present valid vaccination documents of the animal upon check in.
Please note that the pets are not allowed at the restaurant or bar areas and can't stay unaccompanied in the rooms.
A deposit may be required at the property.
Location
Guest Reviews
Localização, café da manhã e atendimento
os quartos tinham um cheiro muito ruim de esgoto
A localização é excelente. O café da manhã é muito bom e os itens estavam sempre frescos e foram repostos com velocidade mesmo no domingo que é um dia de muito movimento.
O restaurante no horário do jantar não agradou. Cheguei para fazer uma refeição com a minha esposa e o tempo de espera para uma pizza e para um omelete era de 40 minutos. O restaurante estava cheio, porém, não estava lotado e percebi que ninguém estava comendo. Acabei desistindo e fui comer fora. O estacionamento também deixou a desejar. No sábado a noite houve concorrência com o movimento do clube. O tempo de espera do veículo era de 35 minutos. A meu ver o hotel deveria ter preferência no serviço ou o estacionamento precisaria ter reforço de funcionários em caso de evento.
Atendimento incrível no check-in. Local extremamente calmo, limpo e tranquilo. O café da manhã é incrível.
O funcionário que realizou o meu check-in enobrece e enaltece o nome da empresa que trabalha, gostaria que a empresa recebesse o meu elogio. E o carinho o e a atenção da camareira Elisama também foi um grande ponto positivo em minha estadia.
Tudo perfeito.
Ubicación instalaciones
Ubicación excelente, habitación amplia y cómoda, personal muy amable
Nada en especial
Café muito bom.
Estacionamento muito caro.
Estava tudo bem na acomodação.
Nao podia deixar o pet sozinho no quarto.
E um dos dias nao limparam o quarto.
Quarto mofo, sem sol, sujo e todo estranho
Quarto
Café da manhã
Atendimento do estacionamento
Ótima localização. Bom café da manhã.
Quarto muito apertado para 4 pessoas
localização
o quarto tinha cheiro de esgoto
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