Novotel Santos Gonzaga

Hotels
•
Novotel
8.1 (2028 reviews)
Av Dona Ana Costa, 473 , Santos , br

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Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
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Review Highlights

Pros:
Localização
Café da manhã variado
Funcionários atenciosos
Quarto aconchegante
Cons:
Limpeza ineficaz
Serviço ao cliente insatisfatório
Problemas com o quarto
Valor percebido não correspondente

Categories

Cleanliness
7.05
Several mentions of dirty linens and poor bathroom maintenance affected the score.
Service
8.01
Mixed feedback with some guests noting good service, but poor communication and responsiveness were highlighted.
Location
9.05
Frequent praise for the location being close to the beach and amenities.
Room Quality
7.51
Issues with the room condition reported, including malfunctioning lights and poor cleanliness.
Amenities
8.53
Amenities such as the pool and sauna are generally appreciated, but some inconsistencies noted.
Value for Money
7.99
Value perceived as low due to cleanliness and service issues, despite some enjoyment of amenities.
Food and Beverage
8.04
Breakfast received positive mentions but overall food quality was rated poorly by some guests.
Overall Experience
8.62
Overall experience affected by varying service levels and room conditions, but positive location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 20:40

Property Description

Luxurious Amenities and Services

Novotel Santos Gonzaga offers a range of luxurious amenities including a restaurant, outdoor swimming pool, fitness centre, and bar. Guests can also enjoy the convenience of a 24-hour front desk, room service, and free WiFi throughout the property. Private parking is available on site for added comfort.

Comfortable Rooms

Each room at Novotel Santos Gonzaga is equipped with a desk, flat-screen TV, and a private bathroom, ensuring a comfortable and relaxing stay for all guests.

Convenient Location

Conveniently located just 900 metres from Gonzaga Beach, Novotel Santos Gonzaga is in close proximity to popular attractions such as Jose Menino Beach, Embare Beach, and Miramar Shopping. With Shopping Patio Iporanga next door and easy access to Sao Paulo/Congonhas Airport, this hotel is the perfect choice for your stay in Santos.

Experience luxury and convenience at Novotel Santos Gonzaga.

Important information:

Please note that guests are required to show the same credit card used for the reservation at the check in. If guest cannot present that card, the prepayment will be canceled and a new payment method will be asked.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

Please note that each room can accommodate just one pet with maximum weight of 10 kg and guests traveling with pets must present valid vaccination documents of the animal upon check in.

Please note that the pets are not allowed at the restaurant or bar areas and can't stay unaccompanied in the rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 35 per day.

Location

Guest Reviews

8.1
Based on 2028 reviews
Cleanliness: 7.05
Service: 8.01
Location: 9.05
Room Quality: 7.51
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 8.04
Overall Experience: 8.62
T
Thomas • family_with_children • br
6
2026-06-27 • via Nuitee
M
Mohammad • solo_traveller • gb
8
Great central location
Pros:

It was 4 minute walk to the beachfront and your in downtown shopping areas

2026-06-25 • via Nuitee
S
SELMA • extended_group • br
8
Agradável.
Pros:

O café da manhã é muito bom. Os funcionários são muito gentis.

Cons:

Os móveis do quarto não estão muito bem distribuídos. O espaço entre as camas é muito pequeno. O espelho fica em local não muito iluminado.

2026-06-24 • via Nuitee
E
Eduardo • solo_traveller • br
7
Estou satisfeito com o hotel.
2026-06-24 • via Nuitee
M
Mara • solo_traveller • br
8
2026-06-23 • via Nuitee
A
aldo arroyo • couple • pe
9
Pros:

desayuno excelente, aunque esta vez falto un poco mas de fruta,papaya no muy rica y no hubo piña

Cons:

el servicio de limpieza de habitacion, tuve que indicar en el counter dos veces que lo limpien.

2026-06-22 • via Nuitee
G
Gabriella • solo_traveller • br
10
2026-06-20 • via Nuitee
F
Flavio • solo_traveller • br
10
Pros:

Gostei do UP grade de cortesia para um quarto vista para o mar.

2026-06-19 • via Nuitee
C
Caio Bravo • solo_traveller • br
9
Pros:

Boa localização, perto de estabelecimentos comerciais e restaurantes. Quarto limpo e organizado.

Cons:

O quarto poderia ter mais luminárias. Achei o cômodo um pouco escuro.

2026-06-17 • via Nuitee
B
Bruno • solo_traveller • br
2
Acomodação de péssima qualidade
Pros:

Café da manhã com bastante variedade e opções de qualidade. Cama confortável.

Cons:

Banheiro horrível, sem box, apenas cortina. A porta não fechava você tem que fazer tudo de porta aberta. O chuveiro faz um barulho péssimo de tiroteio quando você liga. Tudo da pior qualidade

2026-06-15 • via Nuitee
G
Geisa • solo_traveller • br
6
2026-06-15 • via Nuitee
P
Patricia • solo_traveller • br
6
Pros:

Quarto confortável.

Cons:

Situação no box, sem fechamento total e a dificuldade pra acessar o chuveiro do teto madeiras estufadas no banheiro. Não vem ninguém pra ajudar com bagagens. Achei o valor elevado .

2026-06-14 • via Nuitee
C
Cristiano • solo_traveller • br
10
2026-06-14 • via Nuitee
F
Flávia • couple • br
4
2026-06-12 • via Nuitee
C
Camila • solo_traveller • br
10
Me hospedaria novamente
Pros:

Gosto da localização do hotel, pois fica próximo a shoppings, resturantes, farmácias e ainda assim está a poucos minutos a pé da praia. A acomodação é bonita, bem equipada com tv, ar condicionado, frigobar e chaleira elétrica.

Cons:

Achei o restaurante do café da manhã muito cheio e todas as mesas que estavam livres estavam sujas, com louças usadas. Mas ao informar à funcionária que fazia a reposição dos alimentos do buffet ela me atendeu com muita cortesia e profissionalismo, prontamente repassou a minha solicitação e uma mesa foi disponibilizada.

2026-06-11 • via Nuitee
A
Ana • couple • pt
8
Cons:

Cheiro a canos.

2026-06-10 • via Nuitee
R
RENE • couple • br
8
Pros:

Frequento o Novotel Gonzaga a anos, e o atendimento, localização, estacionamento são seus pontos fortes.

Cons:

Em vários quartos as janelas basculantes dos quartos não funcionam, os vidros NÃO são mantidos limpos, especialmente das janelas. Sei que todas as janelas basculantes tem limitador de 15-20 cm por segurança, o que dificulta a limpeza externa, contudo ha muito tempo ja existem mecanismos de limpeza para esse tipo de limitação. Percebe-se no geral uma queda de qualidade em termos de manutenção - outro exemplo são as cadeiras do salão do restaurante, tem aparência surrada e descolorida do seu aspecto original, precisa melhorar tambem.

2026-06-08 • via Nuitee
L
leonardo diz • extended_group • ar
9
Pros:

La ubicacion inmejorable.

Cons:

El bar al lado de la piscina nunca tuvo atención del personal.

2026-06-05 • via Nuitee
M
Marina Helena • solo_traveller • br
10
Pros:

excellento

Cons:

o box do chuveiro poderia ter uma porta fechando para evitar alagamento fora.

2026-06-04 • via Nuitee
L
Lizandra • solo_traveller • br
8
2026-06-03 • via Nuitee