Sunny Days Hotel

We booked two rooms, one of the toilets wouldn’t flush and we also couldn’t get any hot water for a shower. But other than that we would stay again

Top floor

The people upstairs running up and down it sounded like a heard of elephants half the night

Having to pay to park.. we come every year and this is the first time they charge there guess even when we paid for rooms we didn’t even use we paid for 4 rooms and took 3 cars so an extra £30 and we didn’t end up using 1 of the rooms

The hotel needs a lot of work to bring it up to standard and the cleanliness needs worked on

The room was freezing

This stay was wholly unacceptable and unsafe. The room was unfit for occupation due to a significant gap in the window, allowing continuous cold air to enter the room. The heating system operates on a restricted timer and does not function overnight, causing the room temperature to drop to unsafe levels.

We were staying as a family with multiple children, one of whom was shivering from the cold and unable to sleep. This situation posed a clear health and safety risk to children and represents a serious failure of the hotel’s duty of care to provide safe, habitable accommodation.

The issue was reported to the lady at reception, however we were informed that nothing could be done and that there were no alternative rooms available to move us to. Despite being made fully aware of the risk to children, no solution or support was offered.

During the night, there was no staff available at reception, making it impossible to seek further assistance. The contact number provided on Booking.com did not work, and multiple messages sent through the Booking.com app received no response.

As a direct result of these unsafe conditions and lack of action, we were forced to check out after just 1 night, despite having booked and paid for a 2-night stay. This decision was taken solely to protect the health and wellbeing of our children.

This experience constitutes a serious breach of basic accommodation and health & safety standards. I would strongly advise families, particularly those with children, to avoid this property. This matter will be escalated further with the booking platform.

It was very cold because the heating wasn't working very well.
And I couldn't use the shower.

- Very outdated and basically run down place
- quite dangerous floors & stairs conditions throughout whole building
- no remote control to the telly which cause problems with switching on the device
- very limited coffee & tea
- water condensation inside windows
- scruffy looking (but very helpful and polite we need to admit!) staff

Nothing, we got our room cancelled at 11:30am when we was checking in at 1pm and had already set off on our 2 hour drive to Blackpool, we booked a double bed and 2 single and they offered us a double bed and a single instead. I got told if I cancelled through booking.com a manager would authorise it asap and it’s now 2 days later and still no refund, even though we had to then pay for another hotel

Cold and uncomfy beds

Cramped toilet I've got long legs and found it hard sitting could do with lick of paint