Holiday Inn Express & Suites Salem by IHG

Hotels
•
Holiday Inn Express
8.7 (199 reviews)
102 Holiday Lane , Salem , US
+1 540-562-3229

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Complimentary breakfast: good quality and variety
Friendly, helpful staff
Clean rooms (frequently noted)
Easy to find / good location
Comfortable/roomy rooms and beds (for many guests)
Pet-friendly
Good AC and soap products
Satellite channels available
Cons:
Isolated cleanliness issues: ants in room, damp linens
Coffee machine/dispenser slow, wasteful and undersized cups
Late check-in incidents and front desk confusion in at least one stay
Internet/connectivity problems reported
Water pressure in shower sometimes low
Hard bed for some guests
Pool could be cleaner
TV visibility/placement issues

Categories

Cleanliness
7.8
Generally reported as clean and spotlessly maintained in many reviews, but isolated negatives (ants in room, slightly damp linens) lower the score to a mixed-positive level.
Service
9.7
Staff repeatedly described as friendly, helpful and attentive (helped with TV, dog-friendly, positive front-desk interactions in many stays), supporting a strong service rating.
Location
9.4
Multiple mentions of an easy-to-find, convenient location and good proximity to needed destinations justify a high location score.
Room Quality
7.5
Room experience is mixed: many guests found rooms roomy and beds comfortable, but there are recurring issues (hard bed for some, water pressure, TV visibility from sofa, late check-in delays) that reduce this score.
Amenities
7.9
Amenities show mixed feedback: good breakfast offering, soap products, AC and satellite channels praised, but problems noted with coffee dispenser, internet connectivity, pool cleanliness and occasional TV issues.
Value for Money
8.7
Standard quality for this hotel tier
Food and Beverage
9.3
Complimentary breakfast is repeatedly described as good quality and varied, supporting a strong F&B rating despite a single gripe about the coffee dispenser mechanism.
Overall Experience
9.3
Overall sentiment is very positive across reviews (many saying everything was perfect, would stay again, enjoyed the stay), resulting in a strong overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Modern Amenities
Holiday Inn Express & Suites Salem offers air-conditioned rooms with free WiFi and flat-screen TVs. Enjoy the convenience of a desk in each room and complimentary toiletries for a comfortable stay.

Leisure Facilities
Relax and unwind at the indoor pool or maintain your workout routine at the fitness centre. Whether you're looking to stay active or simply chill out, this hotel has something for everyone.

Convenient Services
With a 24-hour front desk, Holiday Inn Express & Suites Salem ensures assistance is always available whenever you need it. Plus, being located near Williamson County Regional Airport makes traveling to and from the hotel a breeze.

Book your stay at Holiday Inn Express & Suites Salem, an IHG Hotel, for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 199 reviews
Cleanliness: 7.8
Service: 9.7
Location: 9.4
Room Quality: 7.5
Amenities: 7.9
Value for Money: 8.7
Food and Beverage: 9.3
Overall Experience: 9.3
S
Stacy • family_with_children • us
10
2026-10-18 • via Nuitee
K
Kenneth • couple • us
10
Pros:

Great Breakfast, friendly helpful staff

Cons:

Had some issues with the TV when we got there but the staff helped us get it working

2026-10-07 • via Nuitee
J
Jenifer • family_with_children • us
10
2026-10-07 • via Nuitee
H
Holley • couple • us
5
It was OK, we will be back.
Pros:

The complimentary breakfast was nice and good quality

Cons:

The type of coffee machine/dispenser. Requires people to wait for each cup to be dispensed one at a time & creates a lot of waste; doesn't dispense a full cup of coffee either.

Also...our bed linens felt slightly damp...which was wierd.

2026-08-25 • via Nuitee
L
Larry • family_with_children • us
8
2026-08-24 • via Nuitee
S
susan • solo_traveller • us
6
Pros:

The room was clean, staff very friendly, the window darkening shade awesome, sattelite channels are good, it was roomy, liked the soap products, ac was good

Cons:

Late check-in, got in room 45 minutes past check in and had a reservation, water pressure in shower wasn't good, bed is hard, couldn't see tv from sofa,

2026-07-25 • via Nuitee
D
Dawana • family_with_children • us
6
2026-07-20 • via Nuitee
D
David • couple • us
10
2026-07-06 • via Nuitee
C
Cheryl • couple • us
5
Room clean decent Should train your staff better
Pros:

Clean

Cons:

Internet connection would not work called front desk and told I would have to call their tech dept. never ever have I had an issue with Internet at a Hilton they help you. This guy just brushed it off to call a tech. Second phone coed kept disconnecting while talking to him Super annoying and to check out the old lady at desk seemed confused and didn’t know what she was doing

2026-07-03 • via Nuitee
S
Shuntel • family_with_children • us
1
I only booked this room because while traveling home I experienced car trouble and was told by ever local tire show that
2026-06-29 • via Nuitee
L
Laikyn • family_with_children • us
10
Pros:

Everything!! The place was clean and perfect!

2026-06-26 • via Nuitee
J
Judy • couple • us
8
2026-06-25 • via Nuitee
J
Joseph • solo_traveller • us
10
Heavenly
Pros:

Everything and everyone was fantastic

Cons:

Nothing…everything was perfect

2026-06-23 • via Nuitee
S
Shawna • family_with_children • us
10
It was Great!
Pros:

The employees were very helpful and nice!! We enjoyed our stay and will stay again!

2026-06-22 • via Nuitee
L
Liane • couple • us
10
A fantastic, comfortable stay with a great breakfast and an easy location.
Pros:

The hotel was incredibly easy to find and get to. Our room was spotlessly clean, the beds were very comfortable, and they served a really good continental breakfast in the morning.

Cons:

Everything was great, nothing to complain about! We brought our pup with us and they were very dog friendly. I would stay there again.

2026-06-19 • via Nuitee
P
Patricia • couple • us
10
2026-06-15 • via Nuitee
D
Darrell • couple • us
10
2026-06-09 • via Nuitee
J
Jim • couple • us
9
Satisfied
Pros:

Good location..good breakfast..clean

Cons:

Pool could have been cleaner

2026-06-08 • via Nuitee
P
Paul • couple • us
7
All good except for gaving ants in our room the 2nd night. On the table between the beds, in the bed
Pros:

Breakfast was good.. good variety.

2026-06-05 • via Nuitee
S
Sherri • couple • us
8
It was a pleasant one night stay.
Pros:

It was clean and close to where we needed to be.

Cons:

It was nice.

2026-05-31 • via Nuitee