Holiday Inn Express & Suites Salem by IHG

Hotels
Holiday Inn Express
9 (316 reviews)
102 Holiday Lane , Salem , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Convenient location
Decent breakfast options
Cons:
Shower/tub arrangement
Double charge issue
Slow computers
Quality of breakfast eggs

Categories

Cleanliness
8.5
Rooms were clean, but mentioned some issues with the shower/tub.
Service
9.5
Staff was very friendly and helpful.
Location
9.5
Convenient location for guests.
Room Quality
9
Rooms were comfortable, though one review noted outdated software.
Amenities
8.5
Amenities were decent, but issues with breakfast options and slow computers.
Value for Money
9.5
General consensus of satisfaction, despite a double charge issue.
Food and Beverage
8.5
Breakfast options decent, but noted some dissatisfaction with egg quality.
Overall Experience
9
Positive stay overall, but with some specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:44

Property Description

Modern Amenities
Holiday Inn Express & Suites Salem offers air-conditioned rooms with free WiFi and flat-screen TVs. Enjoy the convenience of a desk in each room and complimentary toiletries for a comfortable stay.

Leisure Facilities
Relax and unwind at the indoor pool or maintain your workout routine at the fitness centre. Whether you're looking to stay active or simply chill out, this hotel has something for everyone.

Convenient Services
With a 24-hour front desk, Holiday Inn Express & Suites Salem ensures assistance is always available whenever you need it. Plus, being located near Williamson County Regional Airport makes traveling to and from the hotel a breeze.

Book your stay at Holiday Inn Express & Suites Salem, an IHG Hotel, for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 316 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9
S
susan solo_traveller us
6
Pros:

The room was clean, staff very friendly, the window darkening shade awesome, sattelite channels are good, it was roomy, liked the soap products, ac was good

Cons:

Late check-in, got in room 45 minutes past check in and had a reservation, water pressure in shower wasn't good, bed is hard, couldn't see tv from sofa,

2026-07-25 via Nuitee
D
Dawana family_with_children us
6
2026-07-20 via Nuitee
D
David couple us
10
2026-07-06 via Nuitee
C
Cheryl couple us
5
Room clean decent Should train your staff better
Pros:

Clean

Cons:

Internet connection would not work called front desk and told I would have to call their tech dept. never ever have I had an issue with Internet at a Hilton they help you. This guy just brushed it off to call a tech. Second phone coed kept disconnecting while talking to him Super annoying and to check out the old lady at desk seemed confused and didn’t know what she was doing

2026-07-03 via Nuitee
S
Shuntel family_with_children us
1
I only booked this room because while traveling home I experienced car trouble and was told by ever local tire show that
2026-06-29 via Nuitee
L
Laikyn family_with_children us
10
Pros:

Everything!! The place was clean and perfect!

2026-06-26 via Nuitee
J
Judy couple us
8
2026-06-25 via Nuitee
J
Joseph solo_traveller us
10
Heavenly
Pros:

Everything and everyone was fantastic

Cons:

Nothing…everything was perfect

2026-06-23 via Nuitee
S
Shawna family_with_children us
10
It was Great!
Pros:

The employees were very helpful and nice!! We enjoyed our stay and will stay again!

2026-06-22 via Nuitee
L
Liane couple us
10
A fantastic, comfortable stay with a great breakfast and an easy location.
Pros:

The hotel was incredibly easy to find and get to. Our room was spotlessly clean, the beds were very comfortable, and they served a really good continental breakfast in the morning.

Cons:

Everything was great, nothing to complain about! We brought our pup with us and they were very dog friendly. I would stay there again.

2026-06-19 via Nuitee
P
Patricia couple us
10
2026-06-15 via Nuitee
D
Darrell couple us
10
2026-06-09 via Nuitee
J
Jim couple us
9
Satisfied
Pros:

Good location..good breakfast..clean

Cons:

Pool could have been cleaner

2026-06-08 via Nuitee
P
Paul couple us
7
All good except for gaving ants in our room the 2nd night. On the table between the beds, in the bed
Pros:

Breakfast was good.. good variety.

2026-06-05 via Nuitee
S
Sherri couple us
8
It was a pleasant one night stay.
Pros:

It was clean and close to where we needed to be.

Cons:

It was nice.

2026-05-31 via Nuitee
M
Michelle family_with_children us
10
Great location
Pros:

Breakfast, room size, location, clean

2026-05-20 via Nuitee
A
August couple us
9
2026-05-01 via Nuitee
R
Ray couple us
10
2026-04-26 via Nuitee
D
David solo_traveller us
10
2026-04-19 via Nuitee
A
Alan family_with_children us
9
2026-04-02 via Nuitee