The Westin at The Woodlands

Dog friendly. Very clean. Comfortable beds

Friendly service with a personal and yet professional touch

Don't stay here. My company is pretty tight with hotels for business travel. Usuallyu Courtyards and Garden Inns. For once this Westin in the The Woodlands was on the list so I gave it a try for 2 nights - normal business. I was excited bc it will be nicer than usual. Nope. It's a Westin and it's usually way north of $300/night so yes it's a nicer hotel but the issues are not forgivable in a hotel that's supposed to be this nice and expensive. Issues
1. Started with the Valet. Pulled up. No one around. I'm blocking traffic. 10 mins later, the guy comes running up. He was nice - just doing his job. Why is there only 1 guy. It's a Westin and lot of people valet bc it's in the middle of a giant shopping area.
2. Called for breakfast at 6:30. Was told 45 mins to hour wait. This is fine if I'm on vacation, I'm not. I'm on business and I don't have that time.
3. 6:45am - leaf blowers start up. Several of them. Extremely loud. Forget about sleeping. Forget about even working in the room. So loud and echoing.
4. Construction in the hotel and outside the hotel. Incredibly loud noises outside my room. I called the front desk to inquire. Was told to call if again if it continues for a while. No call backs. Not willing to check on it now. Simply, we don't really have time for your issues.
5. Small thing but none of the hand-held phones work in the room. I wouldn't care but that how you call the front desk for loud noises all around the hotel - the loudest hotel I've been in - in years. It's also how you order room service (not with your cell and a bar scan - their phone, it's also how you get your valeted car - so how about making at least one of them work.
6. It is walking distance to great restaurants and the theatre but I won't be back. Not worth it. I'll take a quiet Courtyard where I can get breakfast quickly and I'm paying half the rate.

Very clean and elegant

Overall, the Westin is a nice hotel and the service was good. However, if you stay on the west side of the hotel, be aware there is a nearby rooftop bar which plays loud music until 1 am. I called the front desk, and they said they could not do anything about it.

Courtney and Chris did an excellent job. Best hotel in town.

We had a wonderful experience at the Westin! Courtney at the front desk was especially helpful and accommodating. From the moment we arrived, she was welcoming, professional, and genuinely kind. She went above and beyond to make sure everything was taken care of and made us feel like a valued guest. Excellent customer service like this truly makes a difference, and the small details really matter!

Location is great. Bed and bedding supreme. Easy check in and out.

Currently staying here and service is terrible. People entering the room despite a privacy sign being on. Inconsistent housekeeping.
Asking for things and no follow through.
Room never vacuumed.
Really disappointed.

The room was very comfortable and big. The bathroom was roomy. The bed was comfortable and the blankets were amazing. I did receive room service for breakfast on one of my days it I was very pleased with the quality of the food. I also like the extra security of needing to use my hotel card to access the elevator so not just anyone could go on the room floors.

Amazing property. Prepare to be spoiled!

The hotel is lovely! Quiet and very clean. The rooms are gorgeous, comfortable and are full of windows. The decor is very modern. There is a Starbucks in the lobby which makes it convenient when traveling. The location is walkable to a lot of restaurants also a plus. I would recommend this hotel to anyone who is staying in this part of Houston.

Our 40th anniversary didn't get the suite we booked. Put a hold on our card went to dinner. Our card was declined because the hold paid cash for our room. Then was charged $1370 for the suite we didn't get. 4 days later we still haven't received a credit for the suite we didn't stay in because the name was under my last and first name instead of my first and last name. Which had nothing to do with us, only the Westin. Now we have 3 overdraft fees and a charge of $50 for a robe that we don't have. 40 years of marriage is a special gift we chose to stay with you. It was a complete disaster. We can't get that back. It is hard even getting our money back. It sure was easy to charge us for 2 rooms, but it seems to be impossible to get the money back for a suite we never got. The view we in the regular room was of a mural on a huge wall. So sad and disappointed. We have stayed here before and beyond upset
No one who stays at any reputable hotel should be treated like this on such a special occasion.
Patty Brown 281-543-8727

The staff!! I miss the US so much... This staff (particularly the night staff) was so customer service focused. It brought me to tears to have such a positive experience!