The Westin at The Woodlands

Hotels
•
Westin
9.2 (386 reviews)
2 Waterway Square Place , The Woodlands , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Cons:
High pricing
Uncomfortable sleep

Categories

Cleanliness
9.52
Overall clean, but some reviews indicated noise issues affecting comfort.
Service
10
Multiple mentions of exceptional staff service, particularly Angela and Johnathon.
Location
10
Highly rated for its proximity to attractions and the waterway.
Room Quality
9.02
Rooms were clean, but there were issues with comfort and pillows.
Amenities
8.52
Limited amenities mentioned, with some complaints regarding the resort fee.
Value for Money
8.02
Concerns about high pricing and additional fees.
Food and Beverage
8.52
Breakfast was not satisfactory according to some reviews.
Overall Experience
10
Generally positive experiences with minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:15

Property Description

Luxurious Accommodation in The Woodlands

Modern Amenities: Each room at The Westin at The Woodlands features air conditioning, a flat-screen TV, and a coffee machine. The private bathrooms are stocked with free toiletries and a hair dryer for your comfort.

Convenient Facilities: Take advantage of the on-site restaurant and business center during your stay. Need to explore the area? The hotel offers car hire services for your convenience.

Prime Location: Located just steps away from Cynthia Woods Mitchell Pavilion and The Woodlands Town Center, The Westin at The Woodlands provides easy access to the best attractions in the area. Book now for a luxurious stay in The Woodlands!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 22 per day.

  • Internet

    WiFi is available in the hotel rooms and costs USD 11.95 per 24 hours.

Location

Guest Reviews

9.2
Based on 386 reviews
Cleanliness: 9.52
Service: 10
Location: 10
Room Quality: 9.02
Amenities: 8.52
Value for Money: 8.02
Food and Beverage: 8.52
Overall Experience: 10
P
Patty • solo_traveller • us
1
Pros:

Our 40th anniversary didn't get the suite we booked. Put a hold on our card went to dinner. Our card was declined because the hold paid cash for our room. Then was charged $1370 for the suite we didn't get. 4 days later we still haven't received a credit for the suite we didn't stay in because the name was under my last and first name instead of my first and last name. Which had nothing to do with us, only the Westin. Now we have 3 overdraft fees and a charge of $50 for a robe that we don't have. 40 years of marriage is a special gift we chose to stay with you. It was a complete disaster. We can't get that back. It is hard even getting our money back. It sure was easy to charge us for 2 rooms, but it seems to be impossible to get the money back for a suite we never got. The view we in the regular room was of a mural on a huge wall. So sad and disappointed. We have stayed here before and beyond upset
No one who stays at any reputable hotel should be treated like this on such a special occasion.
Patty Brown 281-543-8727

Cons:

Everything

2026-07-02 • via Nuitee
M
MegBurenstam • solo_traveller • xx
10
Hard YES
Pros:

The staff!! I miss the US so much... This staff (particularly the night staff) was so customer service focused. It brought me to tears to have such a positive experience!

Cons:

There is a club that stays open until 2 and I heard it even from the 10th floor! HOWEVER, like I said, the staff is incredible. In the middle of the night I told them I could not sleep and they moved me and mom immediately to a quiet room! Just top notch ❤️

2026-06-27 • via Nuitee
J
Joyelle • couple • us
9
2026-06-26 • via Nuitee
H
Heather • couple • us
10
Amazing stay, will be back soon.
Pros:

Clean and convenient to local restaurants

Cons:

N/A

2026-06-22 • via Nuitee
D
Danny Wilson • solo_traveller • us
10
2026-06-22 • via Nuitee
S
Susan • solo_traveller • us
10
Fancy and super convenient.
Pros:

Location

Cons:

The club next door playing music until two AM

2026-06-15 • via Nuitee
A
Ashley • couple • us
8
2026-06-15 • via Nuitee
M
Matthew • extended_group • ca
8
Yeah its nice
Pros:

Comfortable and clean. Great location.

Cons:

Expensive, but i guess you get what you pay for.

2026-06-05 • via Nuitee
J
John • couple • us
9
2026-06-04 • via Nuitee
H
Hanna • family_with_children • us
9
2026-05-25 • via Nuitee
C
CHAD • solo_traveller • us
10
2026-05-18 • via Nuitee
M
Meri • solo_traveller • ua
8
2026-05-18 • via Nuitee
H
Hannah • solo_traveller • us
9
Great stay!
Pros:

Big pretty room, clean, nice location for being able to walk anywhere.

Cons:

Comforter was so heavy and hot, only very thick fluffy pillows that hurt my neck but otherwise comfy bed.

2026-05-18 • via Nuitee
A
ADAN • couple • us
10
OVERALL A GREAT PLACE CLOSE TO PAVILLION.
Pros:

THE BED WAS COMFY

Cons:

ROOM WAS RATHER SMALL

2026-05-11 • via Nuitee
J
Joseph • couple • us
8
Nice hotel, might want to be better prepared for concert people trying to check in at 3pm
Cons:

Too slow check in, too slow elevators, never got mobile key, cleaning crew knocked on door at 9am

2026-05-10 • via Nuitee
M
Mike • solo_traveller • us
10
2026-05-10 • via Nuitee
J
JEREMY • solo_traveller • us
10
2026-05-05 • via Nuitee
J
Jose JUAN Nieto • extended_group • mx
10
MUY BUENA EXPERIENCIA
2026-05-04 • via Nuitee
A
Alexander • couple • gb
1
A couple of really bad incidents completely spoiled our impression of this hotel.
Pros:

The location for Ironman Texas. The room size and the shower. The quality of the bed. The food and service at breakfast and at dinner on one evening. The pool and deck on the second floor. The cold water dispenser on the lowest floor.

Cons:

There was a gross miscommunication between the reception staff and the restaurant staff which resulted in us receiving extremely poor service. Then, when we checked out we were told our bike box could not be stored. Not only is this different to any other hotel we have stayed in it, we were effectively lied to as the hotel was already storing someone else’s bike box.

2026-04-21 • via Nuitee
S
Sarah • couple • us
10
2026-04-14 • via Nuitee