Harrah's Cherokee Valley River Hotel & Casino - A Caesars Rewards Destination

Hotels
•
Caesars Entertainment
8.5 (1141 reviews)
777 Casino Parkway , Murphy , US
+1 (828) 422-7777
[email protected]

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Free
Children allowed

Facilities

Free self parking
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Very clean / super clean rooms
Friendly, helpful staff; quick check-in; good bell/valet service
Comfortable, modern-feeling rooms; good value for many guests
Casino and entertainment options on site
Allowed early check-in; good housekeeping responsiveness
Cons:
Parking far away in a gravel lot; shuttle inconvenience
Food & beverage: understaffed restaurant, long waits, very expensive domestic beer
Amenities impacted by construction (indoor pool) and broken arcade machines
Some rooms reported dated furniture or bathroom mold/odor and shower water-splash issues
Security guards overreacting reported; limited free drink offerings and wifi device caps

Categories

Cleanliness
9.4
Multiple reviewers praised rooms as 'very clean', 'extra clean' and housekeeping received compliments, though a few noted issues (mold smell in a bathroom, shower water splashing due to hinge/weatherstripping). Overall cleanliness is strong with isolated problems.
Service
10
Numerous positive mentions: helpful, friendly staff, quick check-in, excellent bell/valet service, staff addressed issues promptly and allowed early check-in. Few isolated staff-related negatives (security guards incident). Overall service is excellent.
Location
7.3
Location/circulation mixed: casino and entertainment onsite are positives, but several reviewers criticized remote parking (gravel lot, shuttle required) and a hard-to-see parking median at night, reducing convenience.
Room Quality
9.2
Many reviewers called rooms beautiful, comfortable, new and super clean; however a subset reported dated furniture or bathroom odor issues. Overall room quality is very good with occasional maintenance needs.
Amenities
7.7
Casino and entertainment are positives, but amenities suffered from construction (indoor pool under construction), broken arcade machines, limited kids' hours for bowling/arcade and lack of some expected offerings (breakfast option in food court).
Value for Money
8
Several guests reported great value and comfort for the price, while others cited poor casino payouts and high beverage prices that reduced perceived value. Mixed but generally positive value with notable caveats.
Food and Beverage
7.1
Food service had issues: understaffed restaurant with long waits, limited food-court breakfast options, and multiple complaints about high beverage prices (expensive domestic beer; no free cocktail service). Food & beverage is a clear area for improvement.
Overall Experience
9.3
Most stays were enjoyable — friendly staff, clean comfortable rooms and good entertainment — but a minority experienced major disruptions (construction, mold odor, parking/shuttle issues) that led to cancellations or check-outs. Generally very positive overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-18 17:16

Property Description

Surrounded by an awe-inspiring mountainscape, Harrah's Cherokee Valley River's hotel delivers ample opportunity for rest and relaxation. Stay in our River Tower, featuring contemporary rooms, easy access to dining outlets, and sweeping views of majestic Western North Carolina sunsets.

Important information:

The minimum age of check-in is 21 years old and a government issued ID is required, with no exceptionsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. Cots are not available.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Damage deposit

    A damage deposit of 80.0 USD may be required.

  • Parking

    Free parking is available on site.

See all policies

Location

Guest Reviews

8.5
Based on 1141 reviews
Cleanliness: 9.4
Service: 10
Location: 7.3
Room Quality: 9.2
Amenities: 7.7
Value for Money: 8
Food and Beverage: 7.1
Overall Experience: 9.3
L
Lusher • couple • us
8
We will come back Good time and great staff
Pros:

Very nice room at a good price. The staff was fantastic

Cons:

Ac didn’t cool room enough and there was a very limited food court.

2026-10-24 • via Nuitee
C
clayton • couple • us
8
Would stay again
Pros:

Room was clean and comfortable. Staff was nice and in house food choices were ok.

2026-10-24 • via Nuitee
T
Tammy • solo_traveller • us
8
2026-10-24 • via Nuitee
R
Roger • solo_traveller • us
10
2026-10-24 • via Nuitee
C
Corns • couple • us
6
2026-10-23 • via Nuitee
R
Rosaleen • extended_group • us
10
I will definitely stay again
Pros:

They have everything inside the hotel , food Starbucks pool casino bowling for all ages

Cons:

Na

2026-10-21 • via Nuitee
H
Hannah • couple • us
10
2026-10-20 • via Nuitee
B
Brian • couple • us
6
Pros:

Room was nice and a great value for what we booked

Cons:

Every restaurant was closed except Panda Express . We booked to just arrive and not leave the property. Food was almost double the price as just going to the restaurant off property.

2026-10-20 • via Nuitee
T
Tawanna • couple • us
10
2026-10-19 • via Nuitee
J
John • couple • us
7
we had a good time, but expected:
Pros:

1) The room was very nice, but there were no draws to put our close in.

Cons:

1) There was only 1 chair, wife needed it for her CPAT !
2) Need More night tables at the beds and electrical outlets.

2026-10-18 • via Nuitee
K
Kavona • solo_traveller • us
10
2026-10-17 • via Nuitee
O
omar • solo_traveller • us
5
Cons:

Security guards overly reacted

2026-10-16 • via Nuitee
K
Kathy • couple • us
9
Shower
Pros:

Very clean, staff was helpful and nice

Cons:

Shower needs "weatherstripping " on the hinge side to prevent water splattering all over the floor since shower heads do not stay turned away from that side of the shower. Makes a slippery mess.!

2026-10-15 • via Nuitee
D
Debra • extended_group • us
10
From the Bell service to valet parking it was great. The room was beautiful and extra clean. Check-in was quick and frie
Pros:

Everything. We had a great time.

Cons:

The Restaurant was understaffed and said it would be an hour or more before we could be seated. So we went off property to eat.

2026-10-14 • via Nuitee
A
April • couple • us
9
2026-10-13 • via Nuitee
M
Mesia • solo_traveller • us
6
2026-10-12 • via Nuitee
B
Brooks • solo_traveller • us
10
2026-10-11 • via Nuitee
J
Jennifer • couple • us
10
Always enjoy our stay here, much better than the one in Cherokee
Pros:

Excellent staff and customer service, clean, excellent room, very comfortable. We love staying here, so much better and nicer than Cherokee

Cons:

Would be perfect if there was a live band playing on the weekend!

2026-10-11 • via Nuitee
D
Diana • solo_traveller • us
7
Pros:

The food court . But they need a breakfast option.

Cons:

The room was dated. Furniture was old.

2026-10-10 • via Nuitee
W
Weaver • solo_traveller • us
10
2026-10-09 • via Nuitee