Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Responsive staff
Good breakfast variety
Clean facilities
Cons:
Noisy AC
Poor TV options
Jacuzzi suite issues
Inconvenient amenities

Categories

Cleanliness
9.26
Guests noted clean rooms and overall good hygiene.
Service
9.23
Service was highlighted positively, especially staff responsiveness.
Location
9.27
Location was convenient for travelers passing through.
Room Quality
8.22
Some issues were mentioned regarding room features, like the noisy AC.
Amenities
8.75
Amenities lacked certain essentials but were generally satisfactory.
Value for Money
8.71
On the expensive side, but satisfactory for the quality provided.
Food and Beverage
8.26
Breakfast received good comments but had some shortcomings.
Overall Experience
8.73
Overall positive experience with some significant dissatisfactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:02

Property Description

Escape to the delightful Holiday Inn Express & Suites Medicine Hat - your home away from home nestled in the heart of the city!

Recreational Amenities
Dive into relaxation with our indoor pool, slip down the fun waterslide, or unwind in the soothing hot tub. This hotel promises an engaging experience for all ages.

Comfort and Convenience
Experience luxury with our 96 air-conditioned rooms, featuring pillowtop beds, flat-screen TVs, and deep soaking bathtubs. Enjoy complimentary wired and wireless internet access to keep you connected during your stay.

Delicious Breakfast & Business Ready
Start your day right with a complimentary full breakfast served daily. Our 24-hour business center, along with express check-in and check-out, caters to all your professional needs.

Book your stay and indulge in the perfect blend of comfort and adventure at Holiday Inn Express & Suites Medicine Hat!

Important information:

  • Pool access available from 9 AM to 10 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXH

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Green Key Global

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 428 reviews
Cleanliness: 9.26
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.73
N
Nada • couple • ca
9
2026-03-02 • via Nuitee
T
Tait • family_with_children • ca
10
Pros:

Very friendly staff, and great breakfast

2026-02-27 • via Nuitee
C
Carolyn • couple • ca
10
Very enjoyable
Pros:

Very good

Cons:

Nothing

2026-02-14 • via Nuitee
K
Kathy • couple • ca
10
Peaceful
Pros:

The rooms are mostly very large. When I was assigned one of the few small rooms they worked with me kindly to come up with a wonderful alternative

2026-01-30 • via Nuitee
D
Donna • couple • us
8
2026-01-19 • via Nuitee
S
SRIMATHI • couple • ca
10
Vary relaxing
Pros:

Vary good

Cons:

Good place

2026-01-19 • via Nuitee
M
Megan • extended_group • us
9
2026-01-02 • via Nuitee
M
m • couple • ca
10
2025-12-21 • via Nuitee
W
William • solo_traveller • ca
8
Very comfortable good breakfast
Pros:

Its location for passing through was great

Cons:

Could have used more options for watching tv

2025-12-07 • via Nuitee
B
Brady • solo_traveller • ca
8
2025-12-07 • via Nuitee
L
Lockwood • family_with_children • ca
9
2025-11-29 • via Nuitee
L
Lee • solo_traveller • ca
10
2025-11-25 • via Nuitee
A
Andrew • extended_group • ca
10
2025-11-18 • via Nuitee
M
Melinda • family_with_children • ca
8
Pros:

Absolutely awesome

2025-10-27 • via Nuitee
D
Dustin • couple • ca
4
Disappointing Stay
Pros:

We have always had good stays here but this trip was disappointing

Cons:

Booked a jacuzzi suite c/w a fireplace, neither of which worked. Fireplace would not turn on, jets would not work in the tub. Tried just having a nice soak but tub would not seal so all you heard was the tub draining. Talked to front desk and told that because we booked through a throw party there was nothing they would or could do. Very disappointed. I book through here for convenience as direct booking in the past has been a hassle but apparently my IHG rewards then do not get applied this way. Again VERY disappointed.

2025-10-26 • via Nuitee
T
Trush • couple • ca
2
Most expensive hotel on our road trip, but least pleasing.
Pros:

Okay, but real knives and forks for those who are eating in would be much more appealing .

Cons:

A working phone and a working cooling system in the room so that the temp could be lowered to a comfortable level.
No pen or notepad in the room. no laundry bag in the room. Having to go downstairs to get each of these items and address the heating problem was an inconvenience. Room layout not great-two chairs, no table. Staff told us a phone is not an essential!

2025-10-24 • via Nuitee
J
Jeffrey
8
Pros:

Nice. Clean rooms, good breakfast. Quiet.

2025-10-13 • via Nuitee
J
Jong Ho
10
Pros:

.

2025-10-11 • via Nuitee
T
Tracey • partner
10
Pros:

Easy to get on and off highway. Clean and comfortable with good breakfast

2025-10-03 • via Nuitee
J
jeremy • family
8
Pros:

Breakfast was good but depending on who was working they didn't keep it stocked as well as the other. It would be nice if the pool was adult only for the last hour. The hotel itself was very clean and quiet. Elevator was quick.

2025-10-02 • via Nuitee