The Ship and Castle

Hotels
Bespoke
7.2 (163 reviews)
THE WATERFRONT, SAINT MAWES, Truro, England, TR2 5DG , Truro , GB

Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Assistive listening devices available
Snack bar/deli
Self parking (surcharge)

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable beds

Categories

Cleanliness
5.38
Multiple mentions of dirty areas and poor cleanliness.
Service
8.85
Generally positive sentiments about staff being friendly and helpful.
Location
9.39
Consistently praised for its great and beautiful location.
Room Quality
6.84
Some complaints about bed comfort and room conditions.
Amenities
6.87
Some amenities like food options and mattress firmness were disappointing.
Value for Money
5.33
Some guests felt misled about the room quality and overall value.
Food and Beverage
7.38
Breakfast quality was noted, but overall dining options were limited.
Overall Experience
7.55
Mixed experiences with some highlights yet significant dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:35

Property Description

Nestled in the heart of Truro, The Ship and Castle offers an idyllic beachside retreat just steps away from stunning landscapes and attractions.

Dining Delights
Savor the finest local cuisine at our on-site restaurant, or unwind with a refreshing drink at our stylish bar/lounge. Don’t miss our daily full breakfast to kick-start your day.

Comfort & Convenience
With 54 well-appointed guestrooms, stay connected with complimentary Wi-Fi or indulge in your favorite shows on cable. Thoughtful amenities such as coffee/tea makers and daily housekeeping ensure a hassle-free experience.

Prime Location
Experience the breathtaking Cornwall Area of Outstanding Natural Beauty and St. Mawes Beach within walking distance. Discover nearby attractions like St. Mawes Castle and captivating coastal trails to explore.

Book your escape to The Ship and Castle today for an unforgettable getaway!

Important information:

  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

7.2
Based on 163 reviews
Cleanliness: 5.38
Service: 8.85
Location: 9.39
Room Quality: 6.84
Amenities: 6.87
Value for Money: 5.33
Food and Beverage: 7.38
Overall Experience: 7.55
M
Michael
10
Pros:

We booked a 2 night stay, with our daughter in order to be at a close friend's funeral service and wake. The hotel is ideally located to appreciate the view across the water, and to watch the comings and goings in the bay. The staff were really friendly, helpful and knowledgeable. The public areas and therooms are lovely and clean. Parts of the hotel are ready for being refurbishment (which is about to take place) but it would be a shame if the whole project loses all of the period atmosphere of the present building. The bar was comfortable and the barman (owner/manager??) was very personable and amusing. In fact, all of the staff made us feel really welcome and were encouraging us to return after the refurbishment has been completed.

2025-10-12 via Nuitee
R
Richard
8
Pros:

Lovely and well priced hotel in an expensive part of the world

2025-10-12 via Nuitee
S
sidney
8
Pros:

Barman was very good, but shut to early,lovely views from bedroom balcony.

2025-10-10 via Nuitee
L
Leslie partner
10
Pros:

Incredible room, incredible view. Lovely breakfast.

2025-09-29 via Nuitee
A
Andrew
6
Pros:

Service was friendly enough but what ever you do don't ask for an early breakfast. I was booked on a fishing trip at 8am so I asked both the night before and the next morning if I could maybe get a sausage bap or something to take away. The answer I kept getting back was, No, breakfast isn't served until 8am. I waited until 8am and the breakfast still wasn't out. The lack of even any effort to at least get me something was remarkable even though I'd paid £8 for breakfast. They really let themselves down on that front.

2025-09-28 via Nuitee
P
Phill family
6
Pros:

staff are brill. Sadly due to the hotel closing shortly the management seem to think it s ok not to give the customer what he expects. ie
menu not as on line.
restaurant not open sunday night
no music or entertainment

2025-09-25 via Nuitee
B
Bradley
6
Pros:

The hotel itself wasnt bad .. but the shower in my room 201. Is totally useless.. its like a dribble

2025-09-24 via Nuitee
L
Linda
10
Quaint and charming
Pros:

Location was perfect, right in the center of the small town and close to the bus stop. Staff was professional and kind. Our room was in a bad spot overlooking the trash cans and very close to a pub but overall the location was wonderful

2025-09-23 via Nuitee
V
Val
8
Pros:

Reasonably priced but it was only a small single room but clean and comfortable

2025-09-22 via Nuitee
M
Martin
6
Pros:

My room was well furnished and recently decorated. The rest of the hotel was distinctly shabby. There was no telephone in the bedroom and no information about hotel sevices like wifi. On one day my room was not serviced despite me being out for twelve hours and hanging the right sign on the door. Breakfasts were expensive and of very poor quality. There was no parking at the hotel.

2025-09-20 via Nuitee
A
Alison family
6
Pros:

Didnt like the walk from the town car park to the hotel, with heavy bags this was a struggle, staff friendly and helpful, toilet struggled to flush, fantastic views from the room, nice breakfast, lovely eateries new by

2025-09-20 via Nuitee
R
RICHARD partner
8
Pros:

Great stay, close to pub and shops. Balcony room with harbour views. Hotel is a bit tied in places but didn't ruin our stay. Victory inn next door is a good place to get a drink and food is good

2025-09-20 via Nuitee
A
Anne
8
Pros:

We had 2 extra days in St Mawes after time spent with our family in self catering accommodation. We paid for a superior room with sea view and were expecting a room with balcony. We were disappointed to be told they were all taken. The room did have a sea view and was alright. Nothing superior about it. The hotel was not serving dinner while we were there and we chose not to have breakfast.

2025-09-15 via Nuitee
P
Philip
6
Pros:

It was right by the harbour.

2025-09-09 via Nuitee
A
Ashley
8
Pros:

Lovely little place in a great location.

2025-09-07 via Nuitee
J
Janet
8
Pros:

Very friendly and clean hotel ,really enjoyed the stay.staff friendly food good .

2025-09-07 via Nuitee
D
debra
2
Not what we booked
Pros:

I booked this place with balcony and when we arrived was told first in best dressed! appaling really considering this was what the booking stated , women at desk was not helpfull when I questioned this we forfeited the room and was not even offered a refund for the false advertising and booking discription

2025-09-05 via Nuitee
M
Mark partner
10
Pros:

Staff were extremely helpful the view was great really enjoyed our stay

2025-09-03 via Nuitee
R
Rebecca
6
Pros:

The staff were welcoming and allowed us to check-in early. Unfortunately, the bar and restaurant were closed and only breakfast available, which was very disappointing.
The rooms were decorated and cleaned to a good standard, although we both found the mattress too firm.

2025-09-01 via Nuitee
E
Emmie pet
8
Pros:

Location is the best spot view of the sea front. Hotel staffs are professionally friendly, has a very good & healthy environment, well kept, clean & tidy room & dog friendly. Our puppy ‘ a long coat Chihuahua, has great fun during our stay.

2025-08-31 via Nuitee