Hotel del Capitán de Puebla - Vitrales

Hotels
9 (38 reviews)
Av. 14 Oriente 406 Col. San Francisco , Puebla , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Private check-in/check-out
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Good amenities
Cons:
Cleanliness issues
Noisy rooms
Misleading photos

Categories

Cleanliness
8.46
Some issues mentioned regarding cleanliness and utilities in the rooms.
Service
9.43
Guests reported friendly and attentive staff providing good service.
Location
8.97
Convenient location near the center, although some guests found it a bit far.
Room Quality
8.42
Rooms were clean and nicely furnished but had some discrepancies with what was advertised.
Amenities
8.95
Amenities were adequate, but some guests felt additional items were necessary.
Value for Money
9.41
Overall value was considered good for the price despite minor location issues.
Food and Beverage
8.96
Food options were not explicitly mentioned but assumed standard for this hotel tier.
Overall Experience
9.43
Guests were generally satisfied with their experience, with specific highlights in service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:58

Property Description

Historic Centre Location:
Hotel del Capitan de Puebla is ideally situated in Puebla’s Historic Centre, just a stone's throw away from the vibrant Main Square. Immerse yourself in the rich culture and history of the city right at your doorstep.

Fully Appointed Apartment:
Experience the ultimate comfort in our fully appointed apartment, complete with an equipped kitchen area, spacious seating and dining areas, a cozy patio, and a charming terrace. Enjoy the convenience of kitchenware and a laundry area with a washing machine and tumble dryer, making your stay a breeze.

Nearby Attractions:
Explore the wonders of Puebla with ease as Hotel del Capitan de Puebla is surrounded by iconic churches, museums, and other tourist attractions. Don't forget to visit the museum on Fridays when entry is complimentary.

Book your stay now at Hotel del Capitan de Puebla and indulge in a memorable experience in the heart of Puebla’s Historic Centre.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9
Based on 38 reviews
Cleanliness: 8.46
Service: 9.43
Location: 8.97
Room Quality: 8.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.96
Overall Experience: 9.43
F
FERNANDA • family_with_children • mx
10
2026-01-20 • via Nuitee
O
Orlando • couple • mx
9
2026-01-18 • via Nuitee
G
Gina Paola • couple • co
5
Pros:

L'établissement comptait avec un parking

Cons:

L'endroit ne semblait pas sécurisé, les photos ne correspondaient pas à la réalité, la chambre était dans un immeuble different à celui sur les photos, la chambre avait une cusine mais ne comptait pas avec les utiles minimum et ils n'étaient pas très propres

2026-01-10 • via Nuitee
M
Marina • couple • mx
8
2026-01-05 • via Nuitee
M
Martijn • couple • gb
8
2025-12-24 • via Nuitee
G
Göhler • couple • de
7
Pros:

Nähe zum Zentrum und dass es einen Parkplatz gibt.

Cons:

Die Matratze ist mir persönlich viel zu fest. Die Zimmer liege um einen Überdachten Innenhof. Leider ist es sehr hellhörig, vor allem wenn andere Gäste spät ankommen und keine Rücksicht auf andere nehmen. Es ist wie in einer Kirche. Man versteht jedes Wort, was im Innenhof gesprochen wird. Schade. Wenn andere Gäste hiergewesen wären vielleicht etwas besser.

2025-12-22 • via Nuitee
R
Roberto • couple • mx
9
Pros:

Cuarto limpio, servicial, un poquito alto en precio casi 1000 pesos ya que no está muy cerca del catedral (8 cuadras).... Laura es una camarista muy amable casi no soy de dar propinas ella orgánicamente se la ganó con su ayuda desinteresada... El hombre en recepción detalla muy bien las instalaciones...
Me encantaron los espejos al lado de la cama hasta me inspire más al momento de hacerle el amor a mi mujer.. 10!!!
Facebook: El Teacher del Rock

Cons:

Zero quejas a excepción de la distancia hotel-zocalo nadamás... Pero un 9 en general

2025-12-03 • via Nuitee
O
Olga Lidia • extended_group • mx
10
Pros:

Excelentes instalaciones todo muy limpio el personal muy amable

Cons:

Excelente

2025-11-28 • via Nuitee
S
Susana • extended_group • uy
10
2025-11-26 • via Nuitee
G
Giovanni • couple • mx
9
2025-11-10 • via Nuitee
A
Alondra • couple • mx
10
Pros:

Hospitalidad

2025-10-11 • via Nuitee
S
Sandra • family_with_children • mx
10
Un espacio agradable
Pros:

la atencion es maravillasa

Cons:

nada, todo fue excelente

2025-09-30 • via Nuitee
G
Gladys • solo_traveller • mx
10
Pros:

Excelente ubicación y personal siempre atento a las necesidades

2025-09-20 • via Nuitee
B
Bruno • couple • mx
10
2025-09-15 • via Nuitee
J
JUAN • couple • mx
8
2025-08-18 • via Nuitee
Y
Yanelis • couple • gt
9
2025-08-07 • via Nuitee
S
Sean • young couple • ie
10
Exceptional
2025-06-01 • via Nuitee
H
Heriberto
10
Pros:

Excelente servicio y muy amables

2025-05-11 • via Nuitee
C
Cesar • partner
10
Pros:

Estaba equipada con cocineta, refri, quemadores, platos, etc, etc. cama Queen comoda, el unico problema el internet.

2025-01-08 • via Nuitee
L
Leonila • family
10
Pros:

Nothing fancy, charming & clean place. A little noisy at night with cars driving by, but stll able to get a good nights sleep. Staff friendly and helpful!

2024-11-17 • via Nuitee