Swiss-Belinn Tunjungan Surabaya

Hotels
•
Swiss-Belinn
8.5 (269 reviews)
Jl. Tunjungan 101 , Surabaya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Bathroom maintenance needed
Breakfast pricing unclear

Categories

Cleanliness
8.08
Most reviews indicate the hotel is clean, but some comments about the bathroom needing attention suggest some maintenance is required.
Service
9.05
Staff are consistently described as friendly and helpful, providing excellent service throughout the stay.
Location
9.09
The hotel is praised for its strategic location, being close to shopping centers and easy access to attractions.
Room Quality
8.54
Rooms are noted as clean and comfortable, but some concerns about the shower setup were mentioned.
Amenities
8.07
Some amenities like the breakfast buffet had mixed reviews regarding pricing, suggesting room for improvement.
Value for Money
8.53
Guests feel they received good value for their money, especially considering the overall experience.
Food and Beverage
8.08
Food quality is noted as good, but there were complaints regarding the price of items on the breakfast buffet.
Overall Experience
8.55
Despite a few minor inconveniences, guests generally had a positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:42

Property Description

Prime Location
Situated in Surabaya, just a short stroll from Tunjungan Plaza, Swiss-Belinn Tunjungan Surabaya offers convenience and comfort for your stay.

Fantastic Facilities
Enjoy the outdoor pool, spa center, fitness center, and on-site restaurant during your visit. The hotel also provides car hire, shuttle services, and a business center for your convenience.

Modern Comfort
Relax in well-equipped rooms featuring flat-screen TVs and private bathrooms. Stay connected with free WiFi available throughout the property.

Book your stay at Swiss-Belinn Tunjungan Surabaya now for a memorable and relaxing experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 269 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
H
Heence C.S • couple • id
9
Value for money
Pros:

Comfy beds

Cons:

Pillows are little bit too hard

2026-03-03 • via Nuitee
A
Abdul Rahman • couple • sg
5
2026-02-11 • via Nuitee
J
James • couple • us
5
1 night is plenty.
Pros:

The staff were all so friendly and welcoming. Helpful people in suggesting where we should go for a coffee and a meal while we’re were on there for a short time.

Cons:

The cleanliness of the dining room furniture was very off putting. The fabric chairs, covered and not, were filthy. Seems like such an easy fix to clean.
In general things seemed ready for a good deep cleaning and upgrades.
I appreciate our room was clean, although I do think hotel rooms should not have carpet in this day and age. It was good to have slippers available.
Breakfast was not appealing to us.
I understand this is supposed to be a budget hotel, in a city. But for the price we paid, things could have been better.

2026-01-28 • via Nuitee
K
Kaoru • solo_traveller • jp
8
2026-01-22 • via Nuitee
Y
Yuan-lung • extended_group • tw
10
2026-01-19 • via Nuitee
N
Nursyamsi Rina • couple • id
5
Pros:

Value for money, clean and decent

Cons:

Unfavorable smell (problem in pumbling?) at the lobby and along the room corridor at level 5. But it's OK in the room, the smell didn't come to the room.

2026-01-19 • via Nuitee
F
Franco • solo_traveller • id
6
2025-12-13 • via Nuitee
Y
Yumi • extended_group • jp
9
Pros:

受付のスタッフ、ドアの担当の方、皆さんがいつも笑顔で接して下さり、心地よい滞在となりました。

Cons:

特にないです。

2025-11-27 • via Nuitee
J
Johnson • solo_traveller • us
8
2025-11-23 • via Nuitee
D
Dewindreperkash • solo_traveller • nl
7
2025-11-16 • via Nuitee
D
dewi utariana ubaidillah muhtar • solo_traveller • id
9
Pros:

Ramah ramah stafnya

2025-11-14 • via Nuitee
I
Ivan • solo_traveller • us
10
Great!
Pros:

Welcoming staff, it was clean and excellent location

Cons:

The elevator sometimes can take forever but it’s not important.

2025-11-09 • via Nuitee
M
Marc • couple • gb
7
2025-10-25 • via Nuitee
M
Mohd Halisham • family_with_children • my
8
2025-10-13 • via Nuitee
H
Humphrey • family_with_children • nl
7
Super goede value for money
Pros:

No nonsense goed hotel. Zeeeeer strategisch gelegen in downtown SUB. Geweldig ontbijtbuffet. Super vriendelijke staff.

Cons:

Ach, het is Indonesië. Verval gaat nu eenmaal sneller door t klimaat. Onderhoud is achterstallig. Maar verder echt meer dan prima hotel.

2025-10-07 • via Nuitee
W
William
10
Pros:

Check in and out was efficient. Staff veey helpfull.

2025-09-28 • via Nuitee
C
ChangTai • solo_traveller • my
9
2025-09-19 • via Nuitee
C
ChangTai • family_with_children • my
9
2025-09-19 • via Nuitee
W
Wilco • couple • nl
9
Prettig
Pros:

Plaats bij het zwembad was veel te warm
Teveel zon

Cons:

Plaats van het zwembad was veel te warm
Suggestie dak boven het zwembad

2025-09-18 • via Nuitee
K
kevin shaun
10
Pros:

Clean, safe, great staff. Nice rooms. Great experience. Only complaint is having to walk down to the front desk with the masseuse after a massage to pay with a credit card, as they cant take payment with cards at the spa. Inconvenient

2025-09-18 • via Nuitee