Thunderbird Lodge

Hotels
8.3 (2851 reviews)
Bia Indian Route 7 , Chinle , US

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location very close to Cañón de Chelly
Authentic historic property and Navajo staff/guides
Responsive and accommodating staff (upgrades, friendly service)
Enjoyable guided sunset canyon tour
On-site coffee/nearby restaurant options
Cons:
Room problems: bedbugs, cigarette smell, ozone generator, poor maintenance
Perceived poor value/overpriced and extra charges
Limited amenities in places (no ice/beer, flies, inconsistent AC)
Safety and emergency-protocol concern during a tour vehicle breakdown
Food service limitations (cafeteria closed early; skimpy/expensive breakfasts)

Categories

Cleanliness
6
Multiple guests reported cleanliness problems: bedbugs, cigarette smell in an assigned room, and complaints about toxic ozone generator and sand/dust in rooms.
Service
10
Service is frequently described as responsive and accommodating (staff upgrades, helpful front-desk and on-site staff); local Navajo employees and guides receive strong praise for authenticity and personal effort during a tour disruption.
Location
10
Consistently highlighted as excellent — very close to the Cañón de Chelly visitor access and picturesque setting; many reviews cite location as the primary positive factor.
Room Quality
5.8
Room quality received several negative reports: rooms described as 'awful', issues with deadbolt, cigarette odor, ozone generator, sandbags blocking doors and layout/condition inconsistencies between rooms.
Amenities
9.6
Mixed notes: positive mentions of an on-site coffee machine and unique historic facilities/tours, but some guests noted limited conveniences (no ice/beer, flies, occasional AC not pre-cooled). Overall amenities are strong for the property's historic/remote character.
Value for Money
6
Several guests felt the property was overpriced for what was offered, mentioning extra room charges and that it was 'caro' / 'over rated over priced'.
Food and Beverage
9
Food experiences are mixed: a liked nearby restaurant and generally acceptable breakfasts are mentioned, but the lodge cafeteria closing early and skimpy/expensive breakfasts were noted; overall F&B seen as satisfactory given location.
Overall Experience
10
Overall sentiment skews positive due to unique historic setting, excellent location and memorable guided tours; however there are notable caveats (safety/protocol concerns on a tour and room issues) that some guests raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:08

Property Description

Luxurious Accommodations
Stay in comfort at Thunderbird Lodge with each guest room equipped with a flat-screen TV, satellite channels, and a microwave. Enjoy the convenience of a private bathroom in every room.

Convenient Amenities
Benefit from free WiFi throughout the property, a business centre for your work needs, and a fitness centre to stay active during your stay. Indulge in Native American cuisine at the on-site restaurant.

Nearby Attractions
Explore the wonders of Canyon de Chelly National Monument just 19 km away, and make sure to visit Petrified Forest National Park, located 161 km from the lodge.

Book your stay at Thunderbird Lodge now to experience a blend of comfort, convenience, and culture.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Location

Guest Reviews

8.3
Based on 2851 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 5.8
Amenities: 9.6
Value for Money: 6
Food and Beverage: 9
Overall Experience: 10
S
Susan • family_with_children • us
10
Great place to stay!
Pros:

The lodge staff were very friendly and helpful. The cafeteria staff were very friendly and the food was good. Loved the location to Canyon de Chelley. The room was comfortable and quiet. I would highly recommend!

2026-09-19 • via Nuitee
M
Motoko • solo_traveller • jp
8
2026-09-19 • via Nuitee
T
Terrie • couple • us
6
Pros:

Very old, plain but clean and very convenient to Canyon De Chelly.

Cons:

Too old and plain but worth it for the location

2026-09-19 • via Nuitee
D
Doreen Goltz • solo_traveller • de
10
Jederzeit wieder!
Pros:

Das Zimmer war echt toll.
Genug Parkplätze.

Cons:

Rezeption wirkte genervt. Aber das ist wohl persönliches empfinden.

2026-09-18 • via Nuitee
S
sandrine • solo_traveller • fr
8
Pros:

Grande chambre ,petites attentions appréciables ( bouteille d eau ...)
Boutique sur place
Machine à café

Cons:

La climatisation bruyante et qui ne faisait pas de froid
Les lits et oreillers trop fermes

2026-09-16 • via Nuitee
L
Lauritz • couple • us
8
The y
Pros:

The location and location

Cons:

The way it was set in stone

2026-09-15 • via Nuitee
M
Michael • solo_traveller • us
1
I was never informed the hotel was closed because of the storm on August 31, 2026
Pros:

I could not tell you, as the hotel was closed because of a storm on August 31, 2026 that caused a water issue. There was a note on the door and the park rangers confirmed this.

Cons:

I could not tell you, as the hotel was closed because of a storm on August 31, 2026 that caused a water issue. There was a note on the door and the park rangers confirmed this. I was never informed.

2026-09-14 • via Nuitee
R
Renate • couple • ch
8
2026-09-14 • via Nuitee
M
Michael • solo_traveller • us
4
2026-09-13 • via Nuitee
M
Michael • solo_traveller • us
5
2026-09-13 • via Nuitee
M
Mark • family_with_children • us
9
2026-09-13 • via Nuitee
J
Jean-Louis • couple • fr
8
Très correct et à l entrée de parc de national de Chelly
Pros:

L emplacement
Le personnel Navarro

Cons:

Aurait besoin de rénovation

2026-09-13 • via Nuitee
A
Anke • solo_traveller • de
8
Pros:

Tolle Lage.

Cons:

In die Jahre gekommen. Alles erwas muffig.

2026-09-12 • via Nuitee
L
lanches • solo_traveller • fr
7
Pros:

Petites cabanes sympa. Personnel à l'accueil très accueillant.
Chambre assez grande. Machine à café, frigo.

Cons:

Cabane assez vétuste. Les toilettes se sont bouchées : la personne qui est intervenue m’a donné une ventouse. Il a fîni car je n’y arrivais pas, puis il m’a donné une serpillière pour laver la salle de bains.

2026-09-11 • via Nuitee
S
Stan • couple • us
8
Cons:

The cafeteria food was not good

2026-09-10 • via Nuitee
P
Petrus • couple • nl
8
Cons:

Snackbar viel wat tegen.

2026-09-10 • via Nuitee
A
Anna Zsofia • solo_traveller • hu
10
2026-09-09 • via Nuitee
G
Guy • solo_traveller • fr
6
Pros:

La chambre était correcte, spacieuse et bien équipée. La salle de bain bien aussi. Très bon emplacement pour faire la rim sud du Canyon de Chelly

Cons:

La cafétéria est pratique si on ne veut pas aller en ville qui est excentreé mais alors ils en profitent, les prix sont élevés (9$ 2 tranches de pain de mie et une noix de beurre!)

2026-09-09 • via Nuitee
T
Tonya • family_with_children • us
9
Canyon is gorgeous. Worth the rude staff.
Pros:

TV didnt work and staff could not fix it. They said we had to wait until the morning. We plugged it in and fixed it ourselves. Employees are rude and very unfriendly.

Cons:

Rude staff

2026-09-08 • via Nuitee
M
Mareș • couple • ro
9
Cozy. Slept like a baby
Pros:

Everything.

Cons:

It’s nothing really that I didn’t liked about the property. The trip towards has a funny story though. I drove from Phoneix about 7 hours because I lost network and Waze reseted and sent me on the wrong route 🤣🤣 And then I had to drive back and I spent about 4 hours on a straaaaight road with no lights, i didn’t even know where we were. But the final experience was too notch

2026-09-07 • via Nuitee