Hotel Genessis

Hotels
8.9 (306 reviews)
4ta. Avenida Sur 9a. Calle oriente b, casa No.12 , Antigua Guatemala , GT

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Garden
Laundry
Luggage storage
Airport shuttle
Fax/photocopying
See all facilities

Review Highlights

Pros:
Kind staff
Beautiful garden
Cons:
No hot water
Noise issues

Categories

Cleanliness
8.55
Some reviews noted issues with water pressure and general maintenance.
Service
9.35
The staff were repeatedly praised for their kindness and helpfulness.
Location
8.85
The hotel is well-located, although somewhat distant from the downtown area.
Room Quality
8.35
Rooms varied in condition, with some noting hot water issues.
Amenities
8.85
The garden and communal areas were highlighted positively, but some amenities like WiFi need improvements.
Value for Money
8.85
Considered fair, although some felt that better alternatives exist for the price.
Food and Beverage
9.15
Breakfast was consistently described as delicious and a highlight.
Overall Experience
9.25
Overall, a satisfying experience with some minor issues but wonderful aesthetics and support from the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:24

Property Description

Luxurious Accommodation
Hotel Genessis, a 4-star property in Antigua Guatemala, offers air-conditioned rooms with free WiFi and private bathrooms. Each room includes a flat-screen TV, cable channels, and a safety deposit box, ensuring a comfortable stay for guests.

Scenic Garden Views
Situated 33 km from Miraflores Museum, the hotel boasts picturesque garden views, creating a serene and relaxing atmosphere for visitors. The lush greenery enhances the overall guest experience, making it a perfect retreat.

Convenient Amenities
With an on-site American restaurant and a helpful reception desk providing local information, Hotel Genessis ensures a seamless stay for travelers. Additionally, the paid airport shuttle service adds convenience for guests, making transportation hassle-free.

Book your stay at Hotel Genessis for a delightful and stress-free experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 306 reviews
Cleanliness: 8.55
Service: 9.35
Location: 8.85
Room Quality: 8.35
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 9.15
Overall Experience: 9.25
S
Santiago • solo_traveller • co
9
Comoda y lo que esperaba
Pros:

Muy bonito el lugar

Cons:

Nada en particular

2026-10-29 • via Nuitee
C
catalina • family_with_children • co
8
Pros:

El jardín es precioso

Cons:

La iluminación

2026-10-29 • via Nuitee
D
Del Cid Marroquín • family_with_children • gt
10
2026-10-29 • via Nuitee
L
laurel • extended_group • us
10
A gorgeous interior with attentive staff and around the clock coffee and cake!
Pros:

The views of the volcano were spectacular. The courtyard was beautiful and well-maintained. The breakfast was good. There was complimentary coffee and cake at all times!

Cons:

The hotel was a little far from the town center, but only a, flat, easy walk! The room was a little dark with not many lighting options.

2026-10-29 • via Nuitee
L
Luis • family_with_children • sv
9
Cómoda
Pros:

Excelente lugar muy acogedor

Cons:

Si hay mejoría en el desayuno, fuera nivel perfección

2026-10-28 • via Nuitee
E
Eduardo Alberi • family_with_children • br
9
Pros:

Beleza do hotel, café da manhã excelente.

Cons:

O primeiro quarto que ficamos tinha um cheiro de mofo muito forte (talvez por falta de ventilação)

2026-10-27 • via Nuitee
J
Jeannette • couple • us
8
Nice from desk employees
Pros:

Location and gardens

Cons:

We had a misunderstanding with a charge but the Estevan made sure we received our refund

2026-10-27 • via Nuitee
B
Belen • family_with_children • ar
10
Pros:

Excelente atención

2026-10-26 • via Nuitee
R
Recinos Reyes • couple • gt
10
Precioso lugar
Pros:

Las instalaciones muy lindas, limpio y acogedor

2026-10-26 • via Nuitee
L
LISSETTE • extended_group • cl
8
Precioso
Pros:

El patio interior y la vista desde la azotea

Cons:

El aire acondicionado, no funcionaba bien

2026-10-26 • via Nuitee
N
nedelka • family_with_children • pa
10
Superrr
Pros:

Superó mis expectativas. El Hotel es un sueño. Buena atención, excelente atención.

Cons:

Todo estuvo realmente bien.

2026-10-24 • via Nuitee
A
Aguilar • family_with_children • gt
9
Pros:

El lugar cuenta con un ambiente agradable, limpieza, buena comida, servicio atento

Cons:

Me parece que pueden mejorar en los espacios para la alimentación, no cuentan con un espacio amplio para los tiempos de comida.

2026-10-19 • via Nuitee
D
Dansolsan • family_with_children • cr
7
Pros:

The garden is beautiful, the staff us very kind.

Cons:

Bathroom is very small and no lamps in the room.
Location is acceptable.

2026-10-18 • via Nuitee
D
Davasti • extended_group • co
10
Pros:

Excelente atención del personal las instalaciones muy cómodas todo el hotel por dentro es natural hermoso.

2026-10-13 • via Nuitee
O
Orlando • couple • hn
8
Igual que en las fotografías
Pros:

El ambiente es muy acogedor

Cons:

Variedad en el desayuno

2026-10-10 • via Nuitee
R
Rivas Montiel • extended_group • cr
7
Estancia con oportunidades de mejora en servicio al cliente
Pros:

El jardín

Cons:

La atención del personal., en especial los de la cocina , muy odiosos pésimo trato

2026-10-08 • via Nuitee
A
Alvarado • extended_group • gt
10
2026-09-18 • via Nuitee
L
Lizeth • couple • cr
10
Lo ame
Pros:

Excelente servicio al cliente . Demasiado amables, atentos. Les extiendo mi más sincero agradecimiento, se convertirán en mi hotel favorito si regreso a Antigua Guatemala. Mi esposo estaba cumpliendo años y se lucieron con el detalle para que pasara un cumpleaños como en casa.

2026-09-16 • via Nuitee
B
Blanca • couple • us
9
Pros:

Beautiful gardens & staff very helpful

Cons:

All good

2026-09-11 • via Nuitee
A
Andrew • family_with_children • us
10
2026-09-06 • via Nuitee