Hotel Genessis

Hotels
8.9 (203 reviews)
4ta. Avenida Sur 9a. Calle oriente b, casa No.12 , Antigua Guatemala , gt

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Children allowed

Facilities

Air conditioning
Restaurant
Luggage storage
Fax/photocopying
Ironing service
Shuttle service (additional charge)
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Kind staff
Beautiful garden
Cons:
No hot water
Noise issues

Categories

Cleanliness
8.55
Some reviews noted issues with water pressure and general maintenance.
Service
9.35
The staff were repeatedly praised for their kindness and helpfulness.
Location
8.85
The hotel is well-located, although somewhat distant from the downtown area.
Room Quality
8.35
Rooms varied in condition, with some noting hot water issues.
Amenities
8.85
The garden and communal areas were highlighted positively, but some amenities like WiFi need improvements.
Value for Money
8.85
Considered fair, although some felt that better alternatives exist for the price.
Food and Beverage
9.15
Breakfast was consistently described as delicious and a highlight.
Overall Experience
9.25
Overall, a satisfying experience with some minor issues but wonderful aesthetics and support from the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:24

Property Description

Luxurious Accommodation
Hotel Genessis, a 4-star property in Antigua Guatemala, offers air-conditioned rooms with free WiFi and private bathrooms. Each room includes a flat-screen TV, cable channels, and a safety deposit box, ensuring a comfortable stay for guests.

Scenic Garden Views
Situated 33 km from Miraflores Museum, the hotel boasts picturesque garden views, creating a serene and relaxing atmosphere for visitors. The lush greenery enhances the overall guest experience, making it a perfect retreat.

Convenient Amenities
With an on-site American restaurant and a helpful reception desk providing local information, Hotel Genessis ensures a seamless stay for travelers. Additionally, the paid airport shuttle service adds convenience for guests, making transportation hassle-free.

Book your stay at Hotel Genessis for a delightful and stress-free experience.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.9
Based on 203 reviews
Cleanliness: 8.55
Service: 9.35
Location: 8.85
Room Quality: 8.35
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 9.15
Overall Experience: 9.25
K
Katja • solo_traveller • de
7
Pros:

Sehr netter Empfang, wunderschöner Innenhof, gute & ruhige Lage

Cons:

Zimmer recht dunkel, keine Sonne im Innenhof, keine Lounge oder so, wo man sich gemütlich hinsetzen kann. Frühstück sehr durchschnittlich.

2026-02-11 • via Nuitee
B
Berrios • couple • us
9
2026-01-27 • via Nuitee
B
Bedoya Copete • family_with_children • co
10
Pros:

Es un lugar cerca a todos los lugar de interés, el personal siempre dispuesto a ayudarte y las instalaciones estaban limpias y organizadas.

2026-01-27 • via Nuitee
P
Paulina • family_with_children • cl
6
Pros:

El lugar es muy lindo. El desayuno realmente bueno.
El personal muy amable

Cons:

Tuvimos la mala suerte que hubo muchos problemas con corte de agua. Nos cambiaron de habitación amablemente pero al día siguiente el problema persistia, sin embargo, el personal fue muy amable en dejarnos partir sin mucho problema.

2026-01-23 • via Nuitee
D
Dana • family_with_children • gt
10
Regresamos otra vez
Pros:

Excelente desayuno

2026-01-20 • via Nuitee
K
Kattia • extended_group • us
9
2026-01-20 • via Nuitee
S
Sarah • couple • us
9
Cons:

The water was cold

2026-01-19 • via Nuitee
Y
Yasmin • solo_traveller • us
10
Stunning, comfortable, safe.
Pros:

Absolutely stunning. I took tons of photos. Very friendly staff. I felt safe and welcomed. Great breakfast. Walkable to everything. I'd stay again.

Cons:

It was all great, but I do wish they would space guests rooms apart, especially when the hotel is almost empty. I could hear a lot of the conversation next door at night.

2026-01-16 • via Nuitee
Y
Yadi • family_with_children • gt
5
Insastifecha
Pros:

Lo unico, bello es el jardin y que esta super centrico.

Cons:

La sabana y poncho con cabellos, la habitación con olor a humedad. El cafe frio, la actitud de la persona de los desayunos, pesima.

2026-01-12 • via Nuitee
E
Eduardo Jose Benavides Carrillo • couple • cr
10
Pros:

El jardín

Cons:

Todo excelente!!

2026-01-10 • via Nuitee
J
Jorge • couple • pe
10
2026-01-10 • via Nuitee
V
Vicki • extended_group • us
10
I would come again.
Pros:

Convenient location. Good breakfast. Beautiful garden.

2026-01-08 • via Nuitee
J
Jeremy • couple • us
5
Cons:

The only window was to the public courtyard so if we wanted any natural light then people were just staring into our bed

2026-01-05 • via Nuitee
V
Vanessa • extended_group • cr
10
2025-12-24 • via Nuitee
K
Kochava • couple • il
10
It doesn’t get more perfect than this
Pros:

Everything. The courtyard is as beautiful as it appears in pictures, the staff is kind and attentive - they helped us with laundry and booking transportation - and the breakfast was wonderful. The location was also perfect - on a quiet side street but very close to the center. Really the perfect place to stay in Antigua (and we stayed in a few!) If you want to stay somewhere that feels authentic, is calming, and also convenient - this is the place.

Cons:

Nothing.

2025-12-24 • via Nuitee
C
Chris • couple • za
9
Overall excellent stay! Beautiful.about 15min walk to the Arch main area.
Pros:

The Spanish Colonial style gardens.

Cons:

No Elevator for 2nd floor. TV size could be updated to bigger TV.

2025-12-09 • via Nuitee
G
Garcia • couple • us
7
I really enjoyed my stay! The location was beautiful and peaceful, and the place itself was cozy, clean, and very comfor
2025-12-07 • via Nuitee
J
Jessica • couple • us
8
2025-12-03 • via Nuitee
F
Fiona • couple • us
10
HIGHLY RECOMMEND! So beautiful
Pros:

It is absolutely stunning. It’s even more beautiful in person! Staff was extremely kind. My flight was delayed by 24hrs and they refunded me for my first night without even asking. Breakfast is delicious!

Cons:

Water pressure and temp of water— but relatively a common problem in Guatemala

2025-12-02 • via Nuitee
A
Alana • solo_traveller • au
5
Beautiful garden but that’s where it stopped. Average breakfast and to not state no hot water was the deal breaker for m
Pros:

The garden was amazing - loved the garden and the architecture of the building
If you drink tea or coffee there is a station set up to use throughout the day
Staff try to help if there an issue

Cons:

No hot water - I did ask and they advised there is no hot water but I got moved to a different room as the property next door where doing renovations. The new room they put me in had hot water.
I wouldn’t pay extra for breakfast

2025-11-23 • via Nuitee