Citi M Hotel

Hotels
Independent
8 (70 reviews)
Jalan Tanah Abang I No. 11, Jakarta, DKI JAKARTA, 10160 , Jakarta , ID

Facilities

Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Safe-deposit box at front desk
Tours/ticket assistance
Airport transportation - pickup (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Helpful service

Categories

Cleanliness
7.75
Standard quality for this hotel tier.
Service
8.75
The staff were incredible and so friendly! Evie was especially helpful.
Location
8.25
Standard quality for this hotel tier.
Room Quality
7.75
Standard quality for this hotel tier.
Amenities
7.75
Standard quality for this hotel tier.
Value for Money
7.75
Standard quality for this hotel tier.
Food and Beverage
7.75
Standard quality for this hotel tier.
Overall Experience
8.25
The overall sentiment of the stay feels very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:22

Property Description

Welcome to Citi M Hotel, your perfect retreat in the heart of Central Jakarta!

Modern Comfort
Experience the bliss of our 68 air-conditioned rooms, each equipped with LED televisions and complimentary wireless internet, ensuring you stay connected and entertained during your stay.

Exquisite Dining
Savor delightful culinary offerings at Kings Cafe or enjoy the convenience of room service, allowing you to indulge in a meal from the comfort of your room.

Convenient Amenities
Make the most of our 24-hour front desk, concierge services, and a roundtrip airport shuttle for a seamless travel experience. Our on-site banquet hall is perfect for special events and gatherings.

Your extraordinary Jakarta experience awaits at Citi M Hotel - book your stay today!

Important information:

  • Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8
Based on 70 reviews
Cleanliness: 7.75
Service: 8.75
Location: 8.25
Room Quality: 7.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 8.25
D
David
10
Pros:

The staff were incredible and so friendly! Evie was especially helpful with everything that I needed. I will definitely be coming back.

2025-07-02 via Nuitee
W
Warren John
10
Pros:

Shout out to the Front Desk and F @ B Staff... always friendly and welcoming

2025-06-08 via Nuitee
R
regilali Friends getaway in
10
5 star reveiw
Pros:

Very nice hotel, centrally located and very polite and helpful staff. the rooms are a bit small, but clean and good. there is restaurant which serves good food and the breakfast is really nice. what i liked most was the staff, so warm and friendly

2024-08-13 via Tripadvisor
H
Hisayuki
10
Pros:

WIFI was a little slow.

2024-07-16 via Nuitee
P
patrick family
2
Pros:

very dirty rooms , cockroaches in our room. very noisy from other hotel guests.the food is horrible.for breakfast cold food almost no choice.choice of rice with some vegetables and mini pieces of chicken with more bone than chicken .the other thing we could choose was bread with a fried egg .i asked if they had fruit they didn't.for drink they only have old coffee and tea that had been standing for hours and water.there was nothing more.we are not fussy eaters but this was so bad and dirty that we ate outside the hotel.we were happy that we only stayed 2 nights. we had no choices our plane was only in 2 days and we had already pay.never ever again in this hotel. stay away from here.

2023-07-16 via Nuitee
T
tomemcd Solo travel ie
10
Friendly staff and good value.
Pros:

I booked this for my wife and her family. They really enjoyed their stay. The staff were very helpful and friendly. My wife and her family are Indonesian and they enjoyed the traditional breakfast. The menu changed every day so there was good variety.

2023-05-09 via Tripadvisor
J
Jing
10
Pros:

Buffet sarapan bagus

2021-12-09 via Nuitee
B
Bruno family
8
Pros:

La chambre est bien avec de bons lits mais ce qui me désole c est qu il y a 2 fenêtres qui ne servent à rien
La 1ère fenêtre donne sur un mur noir et la 2ème fenêtre sur le couloir de l’hôtel
De plus il est assez dangereux pour les personnes âgées de mettre la douche en plein milieu elles risquent de glisser et se casser la jambe. Il faudrait au moins prévoir un anti dérapant au sol

2019-12-15 via Nuitee
J
jethu2018 NONE
10
Excellent palce in Jakarta
Pros:

Great & Excellent and also cheapest hotel in Jakarta.its reasonable price.very kind & helpful staff.breakfast also delicious.Thank you soo much for valuable treating. hotel room also comfortable.highly recommended.

2019-11-07 via Tripadvisor
H
hemanthakumarp2018 NONE in
8
Comfortable place!
Pros:

The building may look a bit old but the rooms are spacious and comfortable. With a proximity to the National Monument and Gambir Railway station and many attractions the hotel makes a good choice, especially so because it is not located on a main road yet accessible easily from main roads.

Rooms are clean and sleep quality is good. Staff are helpful and the King's Cafe down below is a 24 / 7 facility. A place where they coax you to try different food items in quite a warm manner.

A good stay indeed. And they offer free drop at Gambir Station if one so desires.

2019-10-21 via Tripadvisor
Y
yusrionchek Friends getaway
8
Great and friendly staff
Pros:

Great hotel and great services from all the hotel staff. The hotel was located a bit far from a “live” location but it is so lovely to stay here. No noise from crowd, simple but great foods for breakfast, and the most they are friendly and helpful. They have a free shuttle heading to Tanah Abang so you need to worry. MoNas is just a stone throw from this hotel. Around 15 minutes by walking distance. The foods for in-room-dining are cheap and affordable. Much much love from all of us.

2019-10-13 via Tripadvisor
H
Hsien Shu
10
Pros:

It worths to book again

2019-09-16 via Nuitee
T
Tad family_with_children
8
Pros:

設備は古いが清潔である。タオルが古い、トイレットペーパーの置き忘れなど不備はあったがスタッフの対応が気持ち良い、

2019-08-18 via Nuitee
M
Michel
6
Pas de restaurant à proximité
Pros:

Shuttle airport payant ?!!
Malgré gratuité promise...
C'est malhonnête

2019-08-13 via Nuitee
M
Mark
8
Preisleistung ist Gut!
Pros:

Wir waren zwei Nächte dort und dafür war es gut!

2019-08-12 via Nuitee
S
sclm_instar Friends getaway
10
Great Hotel.Just comeback from M Citi Jakarta.Value for money hotel.Near City Centre & Airport,The staff was nice & good
Pros:

Just comeback from M Citi Jakarta.Value for money hotel.Near City Centre & Airport,The staff was nice & good.Highly recommended for person & budget.The food was nice more to asian food and for us Malaysian its acceptable.

Thanks

2019-08-05 via Tripadvisor
V
Verified traveler
8
Pros:

Good customer service, easy check in. The room was little small. Tasty food on room service menus.

2019-06-28 via Nuitee
V
Verified traveler
10
Pros:

Ok quelques améliorations à faire: rapidité pour nettoyage des chambres. Très bon restaurant

2019-06-25 via Nuitee
R
Resort47953948581 Friends getaway
10
Affordable & reasonable
Pros:

A nice treat by the hotel staffs is a good thing about the hotel. Though the hotel room without a window, but the breakfast buffet was serve with variety of food. The room was clean & the design is unique.

2019-05-08 via Tripadvisor
F
Fearless372696 Business
10
My Stay at CITI MHotel, Jakarta
Pros:

Hotel staff so friendly
Superb food
Clean and safe rooms
I like so much that you always have fresh milk, cereal and fresh fruits in the morning
I also appreciate much your fresh fruit juices and fruit shakes
Your food presentation is always fresh and delicious
Your staff are so courteous and friendly
and your rooms are safe and clean
and you have a strong and fast wifi connectiom
I love to be back in your hotel

2019-04-28 via Tripadvisor